Eptica Email Management
by Eptica
Eptica's Email Management provides a sophisticated, powerful and easy to use solution for handling inbound email. Industry leading features include semantic analysis, automatic SLA alarms and drill-down reporting. Eptica Email Management organizes and automates the your management of electronic requests and ensures increased resolution rates from the very first customer contact, and reduces the amount of internal reallocation of queries.
- Auto-Responders
- Contact History
- Custom User Interface
- Customizable Fields
- Customizable Functionality
- Customizable Reporting
- Historical Analysis
- Mobile Access
- Multi-Currency
- Multi-Language
- Multi-Location
- Reporting
Available on the following platforms: Windows, Linux/Unix
Support available: Regular Business Hours
About Eptica
Year Founded: 2001
Location: France
Number of Customers: 180
Industries Served: All
