User Reviews

( 3 customer reviews )

Pros

Feature Rich

Cons

Development staff creates more errors for every "fix" they create.

Overall

I do not recommend this company at all. I had a tough time getting changes made. I feel that their pricing is over the top for the services rendered.

Pros

eDirectory includes a collection of features and monetizing options unmatched for the price. Uploading information is pretty straight forward as is customizing the various elements. The structure and ability to change the UI might seem limiting but I think it helps keep one focused on more important matters like content and sales. One surprise was the flexibility of the support staff to make minor changes to certain UI elements. A couple other things that I can now not live without: their SEO features and ability to create custom pages. These were not high on my research list but should have been. Within a few weeks my content is showing up pretty high in search engine listings.

Cons

I've struggled with two issues so far, both of which I knew about going in. One is the lack of documentation. Perhaps because I was an early user on the new 7x platform there was nothing that explained how to maximize the platform, much less how certain features are supposed to work. I've spent an inordinate amount of time in trial and error testing and have had to call support many times for guidance. Not just about how to use a feature, but to better understand the implications of setting a feature a certain way. The second issue is backend reporting, i.e. network-wide click-through stats, number of website link clicks, clicks on 'view phone', etc. I can do a bit of analysis if I export the data from certain mods but that's clumsy and certain data is not included. There is an excellent search reporting tool (the reason why I waited for 7x) but these other stats would help me monetize the site more effectively. Nevertheless, I suspect these are easily fixable in time.

Overall

Assuming you can live with the feature set and UI, I have not seen a more cost-effective and easy to use product in this category. It is worth massaging your existing (or planned) online business model to use the platform given its performance and price.

Pros

great feature set. well thought out. incredibly easy to use. short time to market. tech team available with knowledge of product so minimal startup costs. clear consideration for seo was given to creation of directory. low cost. purchase code option allows for invisibility and sale of company in the future. improvements made to one directory can be "ported" over to new directories.

Cons

extremely limited communications at startup. a walk-through by a learned employee would have been invaluable. A user guide even would have been nice. capabilities of team unknown and therefore limit requests. severe difference in customer service between continents. coordination with graphics, css, and dev team still undetermined. development work very slow and timelines missed by large amounts. tech changes often cause issues to primary system which have to be rewritten (css written over, etc.). data input should have duplicate checking and also be more "bulletproof". rollbacks generally delete active accounts. signup process difficult and lengthy.

Overall

Top notch directory at remarkably low cost. Unmatched value for startups on a budget. Highly recommended. Great functionality. Great people. Great value. In a matter of months we've created a directory that far exceeds any of the competitors that have been in the marketplace for years. I would not want to compete against this directory.