User Reviews
Agility Content Management Suite by Agility CMS
USER REVIEWS - All reviews
Purchased Date: August 01, 2010
Senior Web Producer, BNN- Business News Network
January 25, 2011
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Pros
Agility is a very flexible program and while it had never been used for a breaking news site before, it was tailored to meet our needs. The modules can be repurposed in many ways, across many different pages. Ease of use is one of Agility's best attributes. Having no technical background I became proficient at adding new modules and pages to the site without the help of a developer.
Cons
On occasion the platform isn't as reliable as we had hoped. There have been ongoing publishing issues. Also the save and preview doesn't work and preview would have been very useful to us.
Overall
I would recommend Agility to a colleague.
> Vendor Responses
We have addressed the preview issue as well - turned out to be a performance issue with their network.
01/26/2011 by Agility CMS
Purchased Date: N/A
Digital Communications Manager, The Peregrine Agency
January 25, 2011
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Pros
Agility CMS is fairly easy to use. For the most part, it is easy to complete simple tasks like posting a blog or changing the content on a page. It is also easy to find things on Agility as everything is organized and labelled to be user-friendly. The interface requires for little or no coding knowledge in order to have the website up and running.
Also, the customer service is usually prompt and much attention to detail is given, with a few exceptions (See Cons). And help is received whenever we have an issue or query.
Cons
Although the accessibility to content is an important function, I find that Agility doesnt allow for the user to have much control over the appearance of the website aside from the initial set-up. Any other adjustments after this usually involves a change request which require a few days to be completed and additional fees. This is especially inconvenient because other website or blogging platforms allow users to modify the appearance themselves and have the changes be immediate.
With customer service, although the initial response is speedy, I find that there are miscommunications that lead to projects being delayed or not completed at all. My recommendation for better customer service would be to schedule phone calls when e-mails require further clarification.
Overall
I understand the change request fee cannot be waived, but instead of issuing change request fees for smaller modifications, provide a bulk modification fee. For example, we are currently working on revamping the Corner Office Blog and will require several changes to be made on it within the next few weeks. Perhaps there could be a general change fee for the modifications on the blog instead of individually.
I'd also recommend for Edentity personnel to provide more helpful ideas to the user. For example, I was surprised to find that the Corner Office blog did not include the Share This button for all entries (it is currently just at the top of the page) and that it is lacking Categories. Recommendations like these would help any small business that is just starting to settle into the digital market. I feel like Agility has the opportunity to provide guidance and ideas as well as technical help, but is not using it.
> Vendor Responses
We plan to do more to educate our development partners on what to recommend and best practices, but ultimately that is their decision.
01/25/2011 by Agility CMS
Purchased Date: September 01, 2010
Website Content Producer, World Fishing Network
January 24, 2011
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Pros
Well structured layout.
Easy to create new custom pages with the modules and page layouts.
Cons
Limited search function - should be able to search for content based on author and be able to search through the text in the content.
Needs better wysiwyg editor support.
Difficult to add custom content types or create your own modules based on typical functionality (ie. list N items from ListA sort by Field).
Overall
It's good and gets the job done, but more flexibility would improve it's usage for dynamic websites that are constantly changing and adding new content types.
Purchased Date: December 01, 2009
Internet Marketing Manager, Toronto Symphony Orchestra
February 23, 2010
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Pros
Agility was customized to suit our relatively complex organizational needs. Kyle and the Edentity team managed the implementation process very effectively.
Cons
The primary challenge was on our end in providing useable, organized and accurate data from our artistic programming database so that Edentity could then develop a data model for the CMS. If it weren't for considreable time contraints, a more detailed analysis of the data export and the resulting data model would have been ideal.
Overall
The support we received from the Edentity team during the implementation process was stellar. Using Agility to maintain our website and events calendar has been a pleasure.
Purchased Date: N/A
Content Coordinator, Corus Entertainment
August 17, 2009
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Pros
Quick learning curve; templates allow design consistency; maximizes our content; allows multiple users of various abilities to edit content and maintain website
Cons
Pulling "old school" design tricks a thing of the past
Overall
Certainly a step above products from telligent like Community Server.
Purchased Date: N/A
Interactive Intern, Corus Entertainment
August 17, 2009
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Pros
Easy to use, easy to understand, very quick, very organized.
Cons
Sometimes unexplained things happen. It is sometimes too easy to mess something up.
Overall
Very good product. Easy to learn and easy to use.
Purchased Date: N/A
Communications Manager, Canadian Chiropractic Association
August 12, 2009
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Pros
Great features, regularly upgraded
Cons
modules can be a little 'buried' in other windows that you have to click through to get to them. Not a big deal though.
Overall
Would recommend to others.
Purchased Date: N/A
Manager, Microscan
June 09, 2009
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Pros
A robust and well-designed CMS, perfect for localization/multi-language sites and assigning content update tasks to several employees with ability to approve content prior to publishing. The Version History feature has been indispensable, allowing quick rollbacks not only to the last published content, but to content that has been archived since the launch of the site. Customer support has been top-notch, and the continual refining of Agility reveals how serious customer feedback is taken.
Cons
The ability to work with other applications such as SalesForce and Eloqua within the website environment should be easier than it currently is.
Overall
The Agility CMS coupled with the customer support we have received makes this a complete package that deserves high praise.
Purchased Date: N/A
Designer, BBDO Montreal
April 06, 2009
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Pros
Very flexible and versatile. Very intuative interface.
Cons
The loading time when saving, opening or publishing pages. Frustraiting when the item you are trying to edit has to be accessed through muliple levels.
Overall
Great product. Highly customizable for the customer's needs.
Purchased Date: N/A
Manager, Client Transition & Compliance, WILLSON INTL
March 30, 2009
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Pros
A professional viewing and diverse tool which allows my team to update directly.
Staging functionality is a great tool that allows me to preview work prior to posting directly to our live site.
Time saver.
Cons
occassional sticky points with font changes when posting and hyperlink creations....most likely user created but can be frustrating to fix.
Overall
A strong, diverse and controlled tool that provides the level of professionalism and service that we require for us and our clients.
Purchased Date: October 01, 2008
Creative Marketing and Events Associate, St. Joseph Media
March 30, 2009
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Pros
- Very user friendly
- Easy to follow as set up is similar to our actual site
- Love the ability to have shared content
- very greatful to have the "revert" capability
- The unpublish feature is great especially if we need to modify a section and don't want users to see it (without deleting it)
Cons
- some files should be restricted to upload if they are too large (or a warning should appear). It is sort of after the fact that we realized some files are too large for the general user to open easily on the site.
- Would love the ability to upload multiple images to a section of agility but not just to the documents section. It would be ideal if the zip file could transfer all the files to the actual module in agility.
Overall
Having never worked on a website before, Agility made this process very easy (and fun)!
Purchased Date: February 01, 2008
Graphic Designer, Psycan Corporation
March 27, 2009
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Pros
Very user-friendly, with lots of flexibility to manage website
Cons
Slowness on some areas (i.e. saving and publishing product updates)
Overall
Enhancing overall speed will be beneficial
Purchased Date: April 01, 2008
MKTG Communications, XFX
March 23, 2009
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Pros
- customization for regional websites
- excellent customer support
- functions can be adjusted to meet our needs at anytime
Cons
- lots of bugs
- some layouts are not easy to use - such as the page where we list all the products. instead of separating into sections, but every products will be listed in the big pool and the newest product added will show up on the last page, instead of the first page.
- Complicated - but this might be due to our own web designs as well
Overall
- get rid of all the bugs
- focus a bit more on the overall ease of use
> Vendor Responses
08/24/2009 by Agility CMS
Purchased Date: December 01, 2007
Communications Co-ordinator, Ontario Chiropractic Association
March 23, 2009
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Pros
User friendly
Excellent support team.
Cons
Can't think of any
Overall
Great CMS - easy to use.
Most importantly - quick responses to questions/problems - fast and friendly customer service. Highly recommended.
Purchased Date: April 01, 2008
Account Executive, Crisp Brand Agency
March 22, 2009
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Pros
The support team is beyond fantastic and efficient. We have a VERY complicated and graphically intense site and I never thought that a non programmer like me could use the back end of a site like ours without being an HTML expert. But, after the training from Agility I am able to admin ANYTHING on the site with ease and complete customizability . I would recommend to anyone with a website.
Cons
I can't think of any cons. I am so impressed and satisfied with Agility.
Overall
A breakthrough in web admin. Everyone should have this powerful tool at their disposal.
Purchased Date: January 01, 2007
Web Producer, Cineplex Entertainment
March 20, 2009
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Pros
Customer support is beyond comparable to any other 3rd party vendor I have ever experienced. The continued support and implementation of new features as well as willingness to meet our ever changing needs has been amazing and almost unheard of in the industry.
Cons
There are no cons.
Overall
We have and continue to recommend Agility and Edentity to anyone looking for a robust content management system that will literally transform to fit their very specific needs.
