User Reviews
UpsideContract by Upside Software
USER REVIEWS - All reviews
Purchased Date: June 01, 2007
Purchasing Group Manager, The Procter & Gamble Company
May 05, 2010
close
Pros
1. Highly configurable to meet business needs
2. Clause level approval
3. Upside Forms - highly customizable
4. Reporting capability
5. Ability to integrate with other systems
6. Contract request functionality
Cons
Very powerful tool; we have to hide the functionality that we currently do not use to make the tool as intuitive as possible. Upside Forms also helps with this.
Overall
Highly recommend Upside Contract for a robust contract creation and workflow approval and repository tool.
> Vendor Responses
The latest AMR/Gartner report (Nov 2009) has Upside Software in #1 position (out of 17 vendors on 17 different criteria).
05/05/2010 by Upside Software
Purchased Date: August 01, 2008
Senior Project Manager, United Healthcare Group
May 03, 2010
close
Pros
As we initially evaluated the system, the cost and the benefit of the system had a very high ROI which meant great bang for your buck on managing contracts. We also opted to ASP solution so the cost of maintenance was fixed and the support from Upside has been speedy and very responsive which we wouldn't have the same support level with internal IT department.
Cons
The hosting facility we used was not as stable as anticipated due to DDos attack. Some of the admin functionality could be more user friendly i.e. security configuration could be in one screen instead of 4 different ones. Also there's no way to setup bulk user setup from the front end.
Overall
Every organization's contract management requirements are different. We selected Upside based on our own criteria and found Upside on the top of the list to manage our overall contracts. We would suggest for each organization to determine their business drivers and vendor selection criteria to drive their own decision to determine the best solution for their company.
> Vendor Responses
The latest AMR/Gartner report (Nov 2009) has Upside Software in #1 position (out of 17 vendors on 17 different criteria).
05/03/2010 by Upside Software
Purchased Date: August 01, 2009
Manager, SCM Process & Business Solutions, Talisman Energy Inc.
May 03, 2010
close
Pros
Language control for contract terms and conditions. Good contract lifecycle management functionality
Cons
System performance is slow when used in a multi company, multi country application
Overall
Recommended for contract lifecycle management and control of legal T's & C's
> Vendor Responses
The latest AMR/Gartner report (Nov 2009) has Upside Software in #1 position (out of 17 vendor on 17 different criteria).
05/03/2010 by Upside Software
Purchased Date: December 01, 2005
Senior Information Specialists, Alcon Laboratories
May 03, 2010
close
Pros
- Excellent Workflow engine.
- Fulfills users needs.
- Performance is pretty good on the backend.
- Excellent customer support.
- Company works with its user base.
- Reasonably priced.
Cons
- Old technology - the users hate the screen redraw when selecting different rows. V6 does this as well.
- Not all modules are kept up to date. V6 updated the contracts module, but not the billing module.
- Very tricky to get working correctly. We have worked for years to get minor issues corrected (services stopping, stuck contracts, etc.). Eventually an answer is found, but it takes time.
- Screen configuration tools do not allow the users to configure ALL of the screen, only part of it.
Overall
Upside is still the best of breed, but it could be better. It should be faster for the users (perhaps use Ajax). We chose it once, and we probably would again.
> Vendor Responses
05/03/2010 by Upside Software
Purchased Date: January 01, 1995
Manger - Contract Management, Deere & Company
May 03, 2010
close
Pros
Feature rich
Self sufficiency
Configurable workflow
Cons
Casual users tend to struggle with all the different steps.
Overall
We would purchase UpsideContract again knowing what we know about the tool.
Purchased Date: October 01, 2007
Sr Dir, Contracts Administration, OptumHealth
May 03, 2010
close
Pros
This software tool has all of the features typically required in all industry applications and is easy to use, easy to upgrade, and this company provides outstanding support.
Cons
If there are any components of the software we struggle with, it is the check in/check out template negotiation feature. Due to our process, we find it difficult to leverage this feature due to the number of steps needed to work through changes made by the other party, however, it works well with more streamlined templates that require little or no redlining.
Overall
The UpsideContracts tool works great and meets our needs. We enjoy great highly responsive customer and technical support, and look forward to continuing to grow our business while working with Upside. This is the best tool we have evaluated and the best company to work with once you have made a purchase decision.
> Vendor Responses
The latest AMR/Gartner report (Nov 2009) has Upside Software in #1 position (out of 17 vendor on 17 different criteria).
05/03/2010 by Upside Software
