Who Uses This Software?

Agiloft scales from start-ups and SMBs to Enterprise, Fortune 100 companies. Deep and rapid customization means Agiloft easily adapts to serve a diverse range of vertical industries.


Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

About This Software

Agiloft Contract Management Software provides the fastest time to value because it slashes the time to configure the solution to your requirements. We can customize it for you live during the demo - so you get a trial system that you can actually use to manage contracts and a fast, affordable deployment. Agiloft addresses even the most sophisticated approval processes in record time. Start today with a free custom demo.


Product Details

  • Free Trial
  • Deployment
    Installed
    Mobile
    Web Based
  • Training
    Documentation
    Webinars
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Agiloft
  • www.agiloft.com/
  • Founded 1991

Features Checklist

  • Alerts / Notifications
  • Approval Workflow
  • Auto Extraction
  • Buy Side (Suppliers)
  • Completion Tracking
  • Compliance Management
  • Contact Management
  • Contract Drafting
  • Contract Templates
  • Digital Signature
  • Document Management
  • Full Text Search
  • Government Contracts
  • Lifecycle Management
  • Milestone Tracking
  • Sell Side (Customers)
  • Specialty Contracts
  • Version Control

Product Reviews

Review This Product!
August 08, 2013

A very flexible application for handling workflows

Overall
Ease of Use
Customer Service

Comments: Cal Poly choose Agiloft (then Enterprise Wizard) based on two points. The first was that it was the best fit for the type workflows that we wanted to implement. The second point was that it required almost no programming outside of the GUI interface. That second point allowed us to get the product up and running without the use of our programming staff (their time is very valuable and in great demand).

We use the product to track the following type of requests:
1. Technical service needed (hardware, software not working, etc.)
2. Account requests (new/modify account requests to various systems on campus)
3. Software requests (all software available to campus users)
4. ITS related assets (all hardware controlled by ITS)
5. All types of technical abuse complaints (copyright issues and other types of inappropriate usage)
6. Surveys about the follow-through of the staff to requests entered into the system

We have about one and a half FTE's to handle issues and to perform any updates, modifications or new additions. Our user base is about 5,000 staff and faculty and about 20,000 students. We generate almost 6,000 requests per month. The system is hosted and it is both very scalable and the response time is very good.

The Agiloft staff are all first rate and extremely responsive. This is one of the best if not the best companies that we deal with both in terms of responding to issues and being available to help us with modifications and additions to the system.

We are putting more and more types of requests with various different workflows into the system due to the easy of implementing and the fact that it does not require programming staff time.


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Don Ruxton, System Administrator at Cal Poly State University - San Luis Obispo

August 02, 2013

Agiloft, the software that keeps on giving!

Overall
Ease of Use
Customer Service

Comments: Pros: Going on our 10th year of using Agiloft our companies survival depends on it. Almost everything flows thru Agiloft from Customers, Contacts, Support Tickets, Billing, Announcements, Email Marketing, Prospects, Opportunities, Quotes, Projects, Tasks, Software Licenses, Products and etc.
The ability to setup new fields, records, tasks, rules and workflow is without question the easiest product on the market to setup and use. The web interface is easy to customize and setup to your business needs giving staff a minimal learning curve from new interfaces to converted legacy systems.
Security based views allow for easily setting up views for administrators to view fields that would not be seen by other personnel. There are so many options available it's almost impossible to describe all of the features. You just need to find out for yourself just how flexible it is.
Other factors that made our decision to go with Agiloft were price, support and continued software updates including new features and functionally that are always being released.

Cons: For me, there are no cons. Agiloft does everything I need and more.

Overall: Without Agiloft, supporting our customers would be near to impossible. It is our main interface to our customers and supporting our customers is our top priority. It is used by everyone in our office from customer service to sales.
Some of the key points of Agiloft is its security, scalability, backup and restore, building solutions without coding, integration with other systems, web interface, etc.
It's always great to be in a meeting discussing new feature and functions that people would like to see and have them implemented within hours of the discussion.


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Philip LeMaster, IT Manager at CSF International, Inc.

July 31, 2013

Chester County Department of Emergency Services

Overall
Ease of Use
Customer Service

Comments: We use the Agiloft product to manage all of our communications equipment. The system was designed to track assets and provide a ticketing system for generating work orders for repair and maintenance of our assets. We have also added a contacts module that has the capability of tracking maintenance and service contracts at the asset level. This was a large undertaking and we found both the Agiloft product and team members to be outstanding.


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John Cocchi, Technical Coordinator at Chester County

July 31, 2013

Review of Agiloft for 101 Telco Solutions, Inc.

Overall
Ease of Use
Customer Service

Comments: Agiloft (formerly Enterprise Wizard) has proven to be easily customized to fit our needs as a telecommunications repair center. The customer support is second to none when we have a need to modify or simply ask a question. The ability to link to other software platforms for invoicing, importing/exporting data to our customer erp's, etc. makes this an invaluable tool. I truly believe we couldn't have made a better choice.


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Chris Carroll, Director of Operations at 101 Telco Solutions, Inc.

July 30, 2013

A unique and flexible platform for automating your business

Overall
Ease of Use
Customer Service

Comments: ENKI chose Agiloft (formerly Enterprise Wizard) for automating its customer service and sales operations. After using other SaaS (software-as-a-service) platforms that were more expensive and less flexible, ENKI found that Agiloft gave us the ability to rapidly deploy and update our business process automation to match our fast-paced business. We are now beginning to use Agiloft for automating other customer-facing and internal operations processes as well. Customization is quick and easy. And Agiloft's support and sales team is responsive and more importantly, listens to our needs and requests, which is rare in the industry.

Pros:
Easy and flexible graphical customization, software-free customization, a variety of "canned" applications included, can be self-hosted or leased as a service, comprehensive and expert onshore support, responsive management team.
Cons:
Lack of accounting and billing packages/features means we have to interface to other tools when we like this one better!
User interface would benefit from additional flexibility by providing full application-like interfaces for casual users and end-customers to access all the features.


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Eric Novikoff, Founder and COO at ENKI Corporation

May 16, 2012

Best software purchase I've ever made

Overall
Ease of Use
Customer Service

Pros: - Ease of customization - Everything is point-and-click and easy to understand. We have not had to write any code, yet we're integrated with several other mission-critical systems within our business.
- Ease of use - Even our fairly non-technical users find AG easy to pick up, and with light training are productive immediately. I attribute some of this to the user interface, but even more of it to the fact that we are able to mold the system to our business flow and terminology, so it's already familiar.
- Performance - We have a few dozen people in and out of the system all day, and rarely have any trouble. We did install on our own server, and sized it according to AG's recommendations.
- Quality - While any software product will have minor annoyances that you would like to see fixed, there are only a few of those. We have had absolutely zero bugs that have stopped us from getting the business value out of AG that we need.
- Cost - Very reasonable per-seat fees, no upcharges.

Cons: This is not a con, but my only advice is to find a champion for the project internally who understands the business processes you're wanting to implement in AG, and who has the time to focus on the project. Don't be afraid to implement what you need, and then tweak over time as requests come in - you'll rarely get everything right in a first pass and you'll get the best feedback after a minimal process has been in the users' hands for a week or two.

Overall: I don't want to sound over the top, but I have nothing but good things to say about Agiloft. As a rapidly growing company we had many manual processes which needed to be automated. Having a system that fit our business model was important, and I went through a lot of tools before I settled on AG.

By far the strongest aspect of Agiloft is its ease of customization. Literally all customization is point and click, and within about 40 hours of our initial installation (which we did ourselves on our hardware), we had a system up and running which accomplished what I was unable to do with any other product.

Since the original implementation in October 2011, there has not been a week where I have not been rolling out AG into other areas of our business, to the point where we now track everything from sales leads to fixed assets, billing, and service in AG.

Our users have learned quickly, and have been happy to have a system that helps them do their jobs well.


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Matt Clark, VP Software Development and Technical Support at CareView Communications

April 09, 2012

Process Modeling Tool

Overall
Ease of Use
Customer Service

Pros: Agiloft is a process modeling tool designed for business not IT. Whether you are looking for a ticket system, a documentation management system and/or a procurement system, Agiloft can help you with one or a combination of all three -- really any business process can be supported by Agiloft.

Cons: We have no real complaints about Agiloft. Over the years Agiloft has continually invested in functionality and as we have grown Agiloft has been able to scale and grow with us.

Overall: If you are serious about process documentation and governance and are looking for a flexible tool that literally will run itself, look no further. Agiloft is a platform for business productivity.


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Mike Miller, Vice President at Data Intensity

April 07, 2012

It's Perfect and It works

Overall
Ease of Use
Customer Service

Pros: Easiest implementation I've ever seen.
Nice built in full backup feature with tiered backup scheduling capabiltiies.

Cons: Could use a nicer GUI on the end user side to save time in implementation... but what it comes with is great nonetheless.

Overall: If you're looking for a low cost help desk out of the box with great scaling capabilities and want to simply define workflows with GUI and easy to build rules. This is your product. Everything else will either be feature deficient or extremely overbuilt and require a software engineer to manage for you.


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Alan Kurk, Director - IT at Texas A&M AgriLife

April 05, 2012

DCG Systems Experience

Overall
Ease of Use
Customer Service

Pros: Easily Customizable to our business needs. Automatic reporting and email notifications are essential to our process.

Out of the box integration to our business structure. Create and adapt business practices to include Agiloft. We did not know what we were missing until we started creating processes with Agiloft in mind, The joke at our company is "Agiloft can do it".

Cons: As a company that tracks equipment MTBF, availability and MTTR, the Graphics and Graphing packages lack the ability to do some of the hings we would like. Still need to import some data into excel for post processing.

Overall: I would recommend Agiloft to anyone needing a fully customizable CRM with a focus on customer relations. the folks at Agiloft go out of their way to understand your business process and where their product would best fit in. Agiloft Customer Support is Outstanding!


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Brian Pollock, Field Service Manager at DCG Systems

April 05, 2012

EW Adapts to our needs as we grow

Overall
Ease of Use
Customer Service

Pros: Ease of Configuration
Expandability Endless
Not much you can't do with it
We don't have to conform to it, it conform to us
Great Support provide by knowledgable & friendly staff
Roadmap of product is clearly defined and is alway moving product in right direction

Cons: Many ways to accomplish a goal, that it can be hard sometimes to determine best way

Overall: Enterprise Wizard is great for our business. Initially started out as a ticketing system for our support team is now being used through out company to streamline all workflows and processes. The process of automation make you really look at existing workflows and processes and that is the hardest part of the whole process. But it nice that we didn't have to change our processes to work with EW, we could just program EW to work the way we wanted it to work.


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Gregory Pinto, IT Engineering Manager at Diversified Media Group

February 28, 2010

Agiloft

Overall
Ease of Use
Customer Service

Pros: Lumina has been using Agiloft (and its predecessor SupportWizard) for 7 years, for issue tracking, and customer support. We have found it outstanding in its flexibility, ease of use, and reliability. There's nothing else out there that we've found that even approaches its customizability for rapidly creating a system tailored to our exact needs.

Cons: It used sometimes to have slow response, but those problems have gone away in recent releases.

Overall: We thoroughly recommend it to any organization that wants to create a CRM system, issue tracker, workflow management, project tracker, or similar application. It's so easy to use that someone with modest technical abilities can tailor it themselves without requiring IT professionals or outside developers.


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Max Henrion, CEO at Lumina Decision Systems