Top Customer Experience Software Products

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Backbase helps you create rich, interactive web portals and mobile applications. Helping you to organize, create, and manage deeply relevant customer experiences across any device. Delighting your customers and driving measurable business results. Learn More

Everest

by Lynk Software

Everest is used by leading companies around the world to manage customer feedback, requests, complaints and internal/supplier corrective actions. Everest is flexible and used across many industries to increase customer loyalty and improve quality. Built-in workflows, due date tracking and automatic reminders ensure that every concern is handled in a timely and efficient manner. Reports and charts can be generated instantly and e-mailed directly from the system. Learn More

HelpGizmo is knowledge base software that saves you time and money by helping share information with customers and employees. Improve communication and productivity with an easy-to-use and easy-to-update knowledge base. Learn More

Fuze Suite

by Fuze Digital Solutions

Comprehensive, modular and easy to use web-based customer care software suite. Learn More

Segments, schedules, triggers, and deploys email, voice, fax, text, and direct mail in single step - drip/nurture marketing campaigns. Learn More

HappyFox

by Tenmiles

A help desk ticketing software that helps you to remove clutter and manage your customer support queries easily from multiple channels. Learn More

Customers feedback - rating, thoughts and ideas via their cell phone (SMS, Voice and Web) at the point of experience. Learn More

myTips

by myTips

User tutorial builder solution that helps create product tours for new user onboarding without coding. Learn More

Client Heartbeat

by Client Heartbeat

A customer satisfaction survey tool that monitors client sanctification to identify unhappy customers. Learn More

Online survey tool that lets you create unlimited surveys, distribute them and analyze the data with ease. Learn More

Testimonial Monkey

by Testimonial Monkey

Provides a platform for businesses to manage their online reputation by leveraging the power of customer feedback & reviews. Learn More

ActionTracker

by SurveySquare.com

Manage your Customer Experience with our Fully integrated ActionTracker. Utilize our Scorecard to identify your low performers! Learn More

Attensity Respond

by Attensity

More effectively listen and respond to customer communications, direct via your email channel, or indirect, via forum posts or tweets. Learn More

Cicero XM

by Cicero

Delivers a unified desktop solution for enterprise contact center and back office employees. Learn More

Cincom Synchrony

by Cincom Systems

A Customer Experience Management (CEM) Solution for contact centers that guides winning conversations with customers. Learn More

Clarabridge Enterprise

by Clarabridge

Text mining software that collects customer feedback, categorizes it, and delivers customer insights enterprise-wide. Learn More

Confirmit

by Confirmit

User-friendly software enabling creation of powerful and valuable survey research and feedback applications. Learn More

Contact Center: Enterprise

by Enghouse Systems

An advanced management engine that enables you to fully control a universal queue of customer interactions of all types. Learn More

Conversocial

by Conversocial

Manage Customer Care at Scale in Facebook and Twitter. Connect, collaborate, and control using social media outlets. Learn More

CTI Group

by CTI Group

Give businesses a competitive edge by collecting customer communications data. Learn More

CustomAnswers

by CustomAnswers Software

Powerful, flexible, customizable and affordable Knowledge Base, Ticket Tracking, Service Requests, Email Management, Live Chat & more. Learn More

Genesys software extends customer service across the enterprise to optimize processes and performance of customer-facing employees. Learn More

Customer Monitor

by Customer Monitor

Fully managed customer experience software solution with trending capabilities and text analytics. Learn More

CxEngage

by UserEvents

Proactive customer experience management solution with customer journey discovering, historical reporting, and email/call engagement. Learn More

Enterprise Feedback Management

by Allegiance Software

Fully engage your customers and employees, manage feedback across the enterprise - use predictive technology to increase loyalty. Learn More

Experiture

by Experiture

Lets marketers create, launch, measure, and optimize individualized customer experiences and multi-channel messaging Learn More

Falcon

by ServiceCheck

Customer service intake, resolution and reporting software with automated routing and threshold escalations. Learn More

FeedbackFive

by eComEngine

Amazon feedback software that helps merchants get more feedbacks, improve seller reputation, & increase sales. Learn More

Greenwich AIM

by Greenwich Associates

Customer experience management solution that improves decision making and helps to increase profitability. Learn More

Heeduser

by Heeduser

Customer engagement platform that facilitates communication between company and its clients through online customer community. Learn More

Help Desk Software

by Logicalware

MailManager is a cloud-based customer support solution for the efficient management of inbound email and social media enquiries. Learn More

Intercom

by Intercom

The easiest way for web and mobile businesses to see and talk to their users. Learn More

LiveEngage

by LivePerson

Web-based engagement platform that provides multi-channel interaction with customers: social media, website, mobile apps, and more. Learn More

Medallia Enterprise

by Medallia

The world's most engaging software for driving business performance - by listening to customers and improving their experience. Learn More

Mopinion

by Mopinion

Customer insight platform for capturing, understanding, and acting on customer feedback. Learn More

Provides a combination of communications, administrative, and data acquisition capabilities all working together to get valid feedback. Learn More

NiceUniverse

by NICE Systems

Captures voice, e-mail, chat, & screen activity along with call details. Analysis tools quickly pinpoint opportunities for improvement. Learn More

Comprised of individual, integrated modules providing a comprehensive communication solution for associations & companies. Learn More

ResponseTek:CEM

by ResponseTek

Customer experience management platform that helps build customer advocacy and reduce customer defection. Learn More

SATMETRIX

by SATMETRIX

Our hosted applications manage customer data, collect customer feedback, distribute real-time data, integrated with legacy systems. Learn More

Tealeaf

by IBM

Provides visibility, insight, and answers to hep companies improve online conversion and customer retention. Learn More

Totango

by Totango

Offers a customer engagement, database and solutions for trial conversion, onboarding and lifecycle marketing. Learn More

touchpoint

by Arantech

The world's leading Customer Experience Management solution for communications service providers Learn More

UserRules

by Userrules Software

User analytics platform that allows you to solicit, collect, discuss, and follow feedback from your users. Learn More

Verified Credible

by Verified Credible

Reputation management tools that can help your business improve star ratings on major review websites. Reviews monitoring included. Learn More

A complete solution platform dedicated to big data based Voice of the Customer data analytics and customer experience management. Learn More

WalkMe

by WalkMe

Customer support and experience application that breaks tasks into step-by-step instructions through interactive balloons onscreen. Learn More

Zoho Support

by Zoho

Prioritize, manage and close an ever-increasing volume of requests that reach your support organization through a variety of channels. Learn More

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