Customer Experience Software Programs

The world's leading Customer Experience Management solution for communications service providers  [Learn more]

More effectively listen and respond to customer communications, direct via your email channel, or indirect, via forum posts or tweets.  [Learn more]

A next generation Portal software Solution that acts as a Customer Experience Management (CEM) platform.  [Learn more]

A Customer Experience Management (CEM) Solution for contact centers that guides winning conversations with customers.   [Learn more]

Text mining software that collects customer feedback, categorizes it, and delivers customer insights enterprise-wide.  [Learn more]

User-friendly software enabling creation of powerful and valuable survey research and feedback applications.  [Learn more]

Manage Customer Care at Scale in Facebook and Twitter. Connect, collaborate, and control using social media outlets.   [Learn more]

Drives positive action on your front line by clearly depicting what you're doing right, what mistakes you're making and what steps you can take to generate more sales.  [Learn more]

Powerful, flexible, customizable and affordable Knowledge Base, Ticket Tracking, Service Requests, Email Management, Live Chat & more.  [Learn more]

Qasper gives everyone in the company centralized access to manage their contacts, activities, sales, marketing and business information over any device or any operating system.  [Learn more]

An advanced management engine that enables you to fully control a universal queue of customer interactions of all types.  [Learn more]

Connecting the dots between contact data and next best action, systematically improve the customer experience and lower costs.  [Learn more]

Comprehensive, modular and easy to use web-based customer care software suite.  [Learn more]

Genesys software extends customer service across the enterprise to optimize processes and performance of customer-facing employees.  [Learn more]

Hotel CRM and guest experience management (GEM) customer loyalty and maintenance software solution designed for the lodging industry.  [Learn more]

Brings the most accurate and wide ranging news possible to millions of viewers every day.  [Learn more]

Simulation, rapid prototyping and requirements management for software applications.  [Learn more]

Email assignment, live queue dashboard, customer histories and one click responses make great customer service easy.  [Learn more]

The world's most engaging software for driving business performance - by listening to customers and improving their experience.  [Learn more]

Metaphor is software that lets companies engage with their customers however, whenever, and wherever they choose.  [Learn more]

Diverse, flexible ticket management solution that supports a wide spectrum of customer service capabilities.  [Learn more]

Captures voice, e-mail, chat, & screen activity along with call details. Analysis tools quickly pinpoint opportunities for improvement.  [Learn more]

Customers feedback - rating, thoughts and ideas via their cell phone (SMS, Voice and Web) at the point of experience. Includes integrated analysis and alert management.   [Learn more]

Customer experience management platform that helps build customer advocacy and reduce customer defection.  [Learn more]

Segments, schedules, triggers, and deploys email, voice, fax, text, and direct mail in single step - drip/nurture marketing campaigns.  [Learn more]

Deflects phone inquiries and lowers customer service transaction costs by harnessing the true power of the Internet.  [Learn more]

A complete and adaptable on-demand business solution designed to unify and streamline core business operations for midsize companies.  [Learn more]

With the ability to grade customer experiences in real-time by identifying patterns of behavior that signify struggle.  [Learn more]

A self service ticket management interface for your customers to submit requests over the web.  [Learn more]

Provides a platform for businesses to manage their online reputation by leveraging the power of customer feedback & reviews.   [Learn more]

Offers a customer engagement, database and solutions for trial conversion, onboarding and lifecycle marketing.  [Learn more]

Prioritize, manage and close an ever-increasing volume of requests that reach your support organization through a variety of channels.   [Learn more]