--- title: "Best Customer Experience Software 2026 | Capterra" description: "Find the top Customer Experience software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs." source_url: "https://www.capterra.com/customer-experience-software/" page_type: "category" language: "en" --- # Best Customer Experience Software Last updated on October 23, 2026 Verified Insights Provider data verified by our Software Research team and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) [Free](https://www.capterra.com/customer-experience-software/s/free/)[For Small Businesses](https://www.capterra.com/customer-experience-software/s/small-businesses/) [4.3 (12)](https://www.capterra.com/p/202805/Stonly/reviews/) Deliver instant, personalized support and guidance, where and when it’s needed. Improve your customer experience with Stonly. [Learn more about Stonly](https://www.capterra.com/p/202805/Stonly/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [4.6 (10518)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-experience-software/shortlist/) Create experiences customers love with AI-powered surveys & analytics. Track CSAT & NPS, uncover drivers, & act fast with SurveyMonkey  [Learn more about SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback 81% recommend this product [4.4 (4094)](https://www.capterra.com/p/164283/Zendesk/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-experience-software/shortlist/) Zendesk customer experience software helps you connect with customers on their favorite channels and deliver smarter service at scale. [Learn more about Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. [4.2 (5)](https://www.capterra.com/p/250209/Adobe-Real-Time-CDP/#reviews) Enable marketers to collect, normalize, and govern data and unify it into real-time profiles that can be activated across any channel. [Learn more about Adobe Real-Time CDP](https://www.capterra.com/p/250209/Adobe-Real-Time-CDP/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [4.3 (7007)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) CRM solution that helps businesses with sales force automation, process management, journey orchestration, marketing automation & more. [Learn more about Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Hootsuite](https://www.capterra.com/p/121701/HootSuite/) [4.4 (3804)](https://www.capterra.com/p/121701/HootSuite/reviews/) Hootsuite helps you build your brand, strengthen connections with customers, and drive real business results with social media. [Learn more about Hootsuite](https://www.capterra.com/p/121701/HootSuite/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) [4.5 (3494)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.  [Learn more about Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback 81% recommend this product [## Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) [4.5 (3064)](https://www.capterra.com/p/132666/Pipedrive/reviews/) Pipedrive helps salespeople expedite their sales process with powerful features, 275+ integrations and an easy, intuitive interface. [Learn more about Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback 81% recommend this product [## Jotform](https://www.capterra.com/p/158456/JotForm-4-0/) [4.7 (2930)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Upgrade your customer experience with Jotform Enterprise. Create surveys and apps, and collect e-signatures and payments seamlessly. [Learn more about Jotform](https://www.capterra.com/p/158456/JotForm-4-0/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback 84% recommend this product [## Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) [4.5 (2216)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-experience-software/shortlist/) Cloud-based help desk that unifies email, chat, phone, and social support into one workspace with automation and self-service tools. [Learn more about Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) [4.7 (1789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes. [Learn more about LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback 88% recommend this product [## LiveChat](https://www.capterra.com/p/62194/LiveChat/) [4.6 (1729)](https://www.capterra.com/p/62194/LiveChat/reviews/) AI-based solution that helps businesses automate support, boosts sales, and enhances satisfaction across multiple channels. [Learn more about LiveChat](https://www.capterra.com/p/62194/LiveChat/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Trustpilot](https://www.capterra.com/p/169618/Trustpilot/) [4.5 (1207)](https://www.capterra.com/p/169618/Trustpilot/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-experience-software/shortlist/) A customer review management tool that brings businesses and consumers together through reviews. [Learn more about Trustpilot](https://www.capterra.com/p/169618/Trustpilot/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Fin](https://www.capterra.com/p/10031266/Fin/) [4.5 (1153)](https://www.capterra.com/p/10031266/Fin/reviews/) Fin is an AI Agent that helps CX teams deliver instant, accurate, & personalized experiences on any channel. [Learn more about Fin](https://www.capterra.com/p/10031266/Fin/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) [4.2 (1006)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Bitrix24 is #1 free customer experience and customer relationship management platform used by 15 million businesses worldwide. [Learn more about Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Typeform](https://www.capterra.com/p/137289/Typeform/) [4.7 (984)](https://www.capterra.com/p/137289/Typeform/reviews/) Understand how customers feel with surveys, real-time insights, and AI that surfaces trends and next steps. [Learn more about Typeform](https://www.capterra.com/p/137289/Typeform/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback 80% recommend this product [## SurveyLegend](https://www.capterra.com/p/156752/SurveyLegend/) [4.6 (966)](https://www.capterra.com/p/156752/SurveyLegend/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-experience-software/shortlist/) Create engaging, platform-independent surveys. We empower companies - large & small to collect feedback & track customer experience. [Learn more about SurveyLegend](https://www.capterra.com/p/156752/SurveyLegend/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/) [4.6 (912)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster. [Learn more about EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback 84% recommend this product [## TeamSupport](https://www.capterra.com/p/87908/TeamSupport/) [4.5 (850)](https://www.capterra.com/p/87908/TeamSupport/reviews/) AI-driven, all-in-one Customer Experience Platform for B2B SaaS that unites support with onboarding, churn prevention & upsell motions. [Learn more about TeamSupport](https://www.capterra.com/p/87908/TeamSupport/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback 82% recommend this product [## Sogolytics](https://www.capterra.com/p/127957/SoGoSurvey/) [4.7 (729)](https://www.capterra.com/p/127957/SoGoSurvey/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-experience-software/shortlist/) SogoCX provides real-time visibility into customer sentiment, helping businesses understand what truly drives satisfaction and loyalty. [Learn more about Sogolytics](https://www.capterra.com/p/127957/SoGoSurvey/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback 89% recommend this product [## Birdeye](https://www.capterra.com/p/152997/BirdEye/) [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-experience-software/shortlist/) Birdeye is the leading AI-powered reputation and social media management platform for local brands.  [Learn more about Birdeye](https://www.capterra.com/p/152997/BirdEye/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback 85% recommend this product [## Weave](https://www.capterra.com/p/141842/Weave/) [4.4 (705)](https://www.capterra.com/p/141842/Weave/reviews/) Appointment scheduling solution that helps businesses manage bookings, reminders, payments, email marketing, reviews and more. [Learn more about Weave](https://www.capterra.com/p/141842/Weave/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Lime Connect](https://www.capterra.com/p/131558/Userlike-Live-Chat/) [4.6 (649)](https://www.capterra.com/p/131558/Userlike-Live-Chat/reviews/) Lime Connect is the leading GDPR-compliant software for automation & messaging that helps businesses transform customer communication. [Learn more about Lime Connect](https://www.capterra.com/p/131558/Userlike-Live-Chat/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback 84% recommend this product [## Sprout Social](https://www.capterra.com/p/121447/Sprout-Social/) [4.4 (609)](https://www.capterra.com/p/121447/Sprout-Social/reviews/) Drive satisfaction, expand relationships and ensure long-term loyalty with social customer care | Try Sprout Free [Learn more about Sprout Social](https://www.capterra.com/p/121447/Sprout-Social/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Tidio is a customer experience platform with live chat, chatbot, help desk, and conversational AI agent options. [Learn more about Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback 85% recommend this product Page 1 of 19 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (882) Products: Sort By: Featured Partners * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews AI Copilot Customer Segmentation Customizable Fields Customizable Forms Customizable Templates [Dashboard](https://www.capterra.com/customer-experience-software/features/dashboard/) [Data Visualization](https://www.capterra.com/customer-experience-software/features/data-visualization/) [Engagement Tracking](https://www.capterra.com/customer-experience-software/features/engagement-tracking/) [Feedback Management](https://www.capterra.com/customer-experience-software/features/feedback-management/) Generative AI Knowledge Management Multi-Channel Data Collection [Negative Feedback Management](https://www.capterra.com/customer-experience-software/features/negative-feedback-management/) NPS Survey Structure Real-Time Notifications [Reporting/Analytics](https://www.capterra.com/customer-experience-software/features/reporting-analytics/) [Survey/Poll Management](https://www.capterra.com/customer-experience-software/features/survey-poll-management/) [Surveys & Feedback](https://www.capterra.com/customer-experience-software/features/surveys-feedback/) Text Analysis Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [CRM Software](https://www.capterra.com/customer-relationship-management-software/)[Contact Management Software](https://www.capterra.com/contact-management-software/)[Customer Success Software](https://www.capterra.com/customer-success-software/)[Client Onboarding Software](https://www.capterra.com/client-onboarding-software/)[Customer Journey Mapping Tools Software](https://www.capterra.com/customer-journey-mapping-tools-software/)[Customer Retention Software](https://www.capterra.com/customer-retention-software/) I'm looking for Customer Experience Software that is: [Free](https://www.capterra.com/customer-experience-software/s/free/)[For Small Businesses](https://www.capterra.com/customer-experience-software/s/small-businesses/) Table of Contents - [The benefits of customer experience software](#the-benefits-of-customer-experience-software) - [Typical features of customer experience software](#typical-features-of-customer-experience-software) - [The cost of customer experience software](#the-cost-of-customer-experience-software) - [Considerations when purchasing customer experience software](#considerations-when-purchasing-customer-experience-software) - [Relevant customer experience software trends](#relevant-customer-experience-software-trends) ## The benefits of customer experience software - **Improved brand reputation:** CX software monitors customer reviews in real time and allows companies to promote positive reviews for higher brand visibility. This helps improve brand reputation and attract more prospects. It also allows them to address negative reviews more quickly to build trust among customers, who may ultimately become brand advocates.  - **Higher customer loyalty:** A feedback management feature helps companies analyze customer feedback and use it to fill any gaps in the customer experience. Analyzing feedback and implementing suggested changes make customers feel more valued, and valued customers are more likely to remain loyal to their brand. - **Omnichannel experiences:** Customers often use more than one channel to interact with companies. With CX software, it becomes easier for organizations to maintain their presence and collect feedback across channels—email, social media, website, and more—so that they get a holistic view of customers’ perception of their brand. - **Real-time resolution of concerns:** CX software instantly notifies businesses when customers raise a concern or give feedback. These real-time alerts help solve grievances on time. For instance, if a customer has given negative feedback, companies can apologize immediately and offer gift vouchers or discount coupons to prevent churn. * * * ## Typical features of customer experience software - **Analytics:** Identify patterns in collected customer data. - **Dashboard:** Use dashboard graphs and charts to track statistics and metrics. - **Feedback management:** Collect and analyze the feedback received from end users. - **Multichannel data collection:** Gather information from multiple sources and channels. - **Sentiment analysis:** Categorize emotions expressed via text as positive, negative, or neutral. - **Predictive analytics:** Predict customer behavior and trends based on historical datasets. * * * ## The cost of customer experience software Most products in the market are priced on a per user, per month basis and can be divided into three pricing tiers based on their starting price. **Price ranges\*:** - $10 - $20 - $20 - $42 - $42+ _\*The pricing included is for the entry-level/lowest-priced offering found on vendor websites on December 3, 2019. These ranges correspond to the 25th, 75th, and 100th percentiles of the pricing information gathered from vendor websites of sample products._ The above list summarizes pricing for the base plans of most products. An enterprise or premium product that is priced higher may include some additional features, such as customer segmentation or knowledge base. * * * ## Considerations when purchasing customer experience software - **Analysis capabilities:** Businesses need to carefully monitor customer feedback so that they can filter out negative reviews and identify areas of improvement. Feedback analysis arms companies with background information on customer queries to resolve complaints more quickly. - **Personalization:** Customers are likely to spend more money when they receive services that are tailored to their needs. With CX software, businesses can leverage collected customer data to offer customized experiences, such as personalized product/service recommendations, targeted discounts and offers, and even location-specific services.  - **Customer profiling:** Creating dedicated buyer profiles and documenting each buyer’s journey are key to understanding customers’ requirements. Customer profiling helps maximize the effectiveness of customer experience programs, allowing companies to achieve better customer satisfaction and retention. * * * ## Relevant customer experience software trends - **AI chatbots to drive improved customer experience:** About 53% of service organizations are expected to use AI-enabled chatbots in 2020, a [136% growth](https://www.salesforce.com/blog/2019/04/improve-online-customer-service.html) from the 23% recorded in 2019. For customer interactions, AI can be used for collecting initial case details and enabling self-service capabilities. This helps save agents’ time, allowing them to focus on more complex tasks. - **Blockchain to help identify customer behavior trends:** Blockchain can be leveraged to [develop a decentralized system](https://www.ttec.com/articles/how-blockchain-will-upend-customer-experience) that can securely encrypt consumers’ behavioral and demographic data. This data would be portable and help identify trends in customer behavior. Furthermore, blockchain would give customers the power to decide who has access to their information. * * * **Sources** Products evaluated for the pricing calculation were taken from [Capterra’s customer experience directory](https://www.capterra.com/customer-experience-software/). The pricing ranges exclude freemium versions of the products. The features highlighted were identified based on their relevance and the percentage of products in [Capterra’s directory](https://www.capterra.com/customer-experience-software/) that offer them. The following sources were used for this document: 1\. [Customer Experience Management: What It Is and Why It Matters](https://www.sas.com/en_us/insights/marketing/customer-experience-management.html) (Date accessed: December 20, 2019)  2\. [Evolving Online Customer Service: What Your Company Needs to Know](https://www.salesforce.com/blog/2019/04/improve-online-customer-service.html) (Date accessed: December 20, 2019) 3\. [How Blockchain Will Upend the Customer Experience](https://www.ttec.com/articles/how-blockchain-will-upend-customer-experience) (Date accessed: December 20, 2019)