Top Customer Experience Software Products
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AskNicely is a free Net Promoter Score (NPS) survey platform that helps growing businesses drive customer retention and referrals. Automatically collect customer feedback to identify at-risk customers and take immediate action to prevent churn, improve the customer experience and drive positive word of mouth. Start sending surveys in minutes with no IT. View Profile
Toonimos user guidance platform offers a new style of on-site user assistance via an on-page audiovisual layer. The solution combines real voice scripts and live graphic elements to support users throughout their life-cycle on your website, focus their attention and assist them with personal website needs. The platforms engine provides advanced rule-based targeting combining on-page parameters with users parameters for serving specific users and cases. View Profile
Freshdesk is a helpdesk solution that offers everything you need to deliver exceptional customer service. Manage all your customer conversations in one place, no matter what the source - email, phone or social media, so you can offer support that is both personal and quick. Freshdesk is easy to use, so you can focus on what matters the most - supporting customers. With features such as best-in-class ticketing and smart automations, making customers happy has never been this easy. View Profile
by Lynk Software
Everest is used by leading companies around the world to manage customer feedback, requests, complaints and internal/supplier corrective actions. Everest is flexible and used across many industries to increase customer loyalty and improve quality. Built-in workflows, due date tracking and automatic reminders ensure that every concern is handled in a timely and efficient manner. Reports and charts can be generated instantly and e-mailed directly from the system. View Profile
Nickelled is a customer education service. It enables you to easily create, distribute and customize interactive how-to guides of your website to ensure your customers get the best from your service. Nickelled integrates instantaneously without code change to your site. We help you create and maintain informative guides for distribution on all the social media platforms, live chat, FAQ pages, email and self-service. Nickelled guides work across desktop, tablet and even mobile. View Profile