Top Customer Experience Software Products

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Whatfix

by Whatfix

Whatfix is the easiest way to create guides, and make how-to's interactive. Whatfix enhances self-service capability of web products and helps companies to reduce support queries and improve user engagement. It is a cloud platform using which product teams can self-curate interactive guides & integrate across all user touch points. Whatfix is being used by large as well as small enterprises for improving training effectiveness, enhancing customer support and to improve user onboarding. View Profile

With Five9 Customer Service and Support solutions, you can feel confident that you have the right tools to deliver exceptional customer support. Features like skills-based routing and prioritized calls improve your first-call resolution rates. You can track and monitor activity and results with 100+ standard reports and easy report customization. Our solution provides you with the ultimate flexibility when deploying and operating your customer service and support contact center. View Profile

Freshdesk is a helpdesk solution that offers everything you need to deliver exceptional customer service. Manage all your customer conversations in one place, no matter what the source - email, phone or social media, so you can offer support that is both personal and quick. Freshdesk is easy to use, so you can focus on what matters the most - supporting customers. With features such as best-in-class ticketing and smart automations, making customers happy has never been this easy. View Profile

ReviewTrackers is the award-winning review monitoring and reputation management software platform trusted by tens of thousands of business locations across North America. The company empowers clients by helping businesses efficiently monitor their online reviews, manage their business reputation, and understand their customers in ways that make a positive impact on their bottom line. Currently, over 10,000 businesses in the U.S. are building their reputation and improving their performance. View Profile

TeamSupport helps you provide an exceptional customer experi. Built for B2B companies with external-facing customer support, it's more than a ticketing system - it's a complete customer support suite that simplifies communication & collaboration between customer service, other departments, and your customers. Fully customizable & scalable with a robust customer database, multi-channel support, and best-in-class reporting TeamSupport helps you get the focus back on your customers where it belongs View Profile

Get real time customer feedback to drive customer retention and referrals. AskNicely automatically emails customers a simple two-question email survey (based on the Net Promoter Score customer loyalty framework) that people can answer with just one tap. Listen to your customers in real time, catch unhappy customers before they churn and get more online reviews. Start sending surveys in minutes with no help from IT. View Profile

Go Beyond Email Marketing with Powerful, Easy-to-use Marketing Software and Solutions for both B2B and B2C Marketers. With Experiture, you can create, launch, measure, and optimize personalized, automated marketing programs across email, web, mobile, and more -- with minimal ongoing involvement from engineering or IT. With browser-based tools, flexible workflows, powerful segmentation, and included marketing data warehouse - Experiture gives you the tools you need to succeed from day one. View Profile

Provide a great customer support experience with Zoho Support. Prioritize, manage and close an ever-increasing volume of requests that reach your organization through a variety of channels. Build and publish a support knowledge base. Analyze and improve the performance of your customer support team. Zoho Support is a flexible, web-based help desk support software that allows you to provide the support experience your customers deserve. View Profile

To collect feedback from customers, attendees, invitees, students and all the people who matter to your business, the best way to do it is through surveys. Zoho Survey is an online survey tool that lets you create unlimited surveys with ease. Create surveys to target your audience and collect feedback from them. Zoho Survey gives you all the essential features to create surveys, distribute them and analyze the data you receive. Let data guide you to smarter decisions. View Profile

KnowledgeOwl

by KnowledgeOwl

KnowledgeOwl (formerly HelpGizmo) is knowledge base software that saves you time and money by helping share information. View Profile

Comprehensive, modular and easy to use web-based customer care software suite. View Profile

HappyFox

by Tenmiles

A help desk ticketing software that helps you to remove clutter and manage your customer support queries easily from multiple channels. View Profile

ActionTracker

by SurveySquare.com

Manage your Customer Experience with our Fully integrated ActionTracker. Utilize our Scorecard to identify your low performers! View Profile

Segments, schedules, triggers, and deploys email, voice, fax, text, and direct mail in single step - drip/nurture marketing campaigns. View Profile

Customers feedback - rating, thoughts and ideas via their cell phone (SMS, Voice and Web) at the point of experience. View Profile

ScorePinion

by ScorePinion

Cloud based solution for businesses to survey their customers, measure customer experience and satisfaction. View Profile

Client Heartbeat

by Client Heartbeat

A customer satisfaction survey tool that monitors client sanctification to identify unhappy customers. View Profile

Fancy Support

by Fancy Support

An online solution for keeping your customer information in one place. Features include dashboards, event tracking, and messaging. View Profile

Feedback Lite

by Feedback Lite

Feedback Lite is a customer feedback tool designed to assist website owners and operators to survey their visitors. View Profile

Insitez

by Insitez

Understand website visitor' behavior thru seamless integrated surveys, to optimize website conversion View Profile

Nickelled

by Nickelled

Enables you to easily write, distribute & customize interactive examples of your website to ensure your customers get the best service. View Profile

Satsum

by Satsum

Manage customer feedback and improve service. Use machine learning to understand customer needs, highlight actions for improvement. View Profile

TopBox

by Waypoint Group

TopBox provides a streamlined and cost-efficient B2B customer-feedback solution to help SMBs grow through strategic insights. View Profile

Get an online support portal to manage and deflect up to 80% of your incoming service inquiries. View Profile

Testimonial Monkey

by Testimonial Monkey

Provides a platform for businesses to manage their online reputation by leveraging the power of customer feedback & reviews. View Profile

Backbase Engage, the out-of-the-box omni-channel digital banking solution View Profile

know'N'act

by know'N'act

Capture real-time customer feedback and respond instantly with options such as alerts, coupons, social media integration and more. View Profile

Toonimo

by Toonimo

Toonimo humanizes the web user experience with engaging digital walkthroughs. View Profile

Alpine Metrics

by Alpine Metrics

Alerting & analytics solution for CRM & ERP systems. Monitors data sources - alerts when the customer experience requires attention. View Profile

Amity

by Amity

Cloud based solution to improve trial conversions, new customer on-boarding, customer retention and business growth. View Profile

Appcues

by Appcues

User onboarding software to help you captivate your users right away and ensure more of them turn into highly engaged customers. View Profile

Attensity Respond

by Attensity

More effectively listen and respond to customer communications, direct via your email channel, or indirect, via forum posts or tweets. View Profile

Bluenose

by Bluenose Analytics

Customer success platform that empowers SaaS businesses to proactively manage customers through complete visibility. View Profile

Cicero XM

by Cicero

Delivers a unified desktop solution for enterprise contact center and back office employees. View Profile

Cincom Synchrony

by Cincom Systems

A Customer Experience Management (CEM) Solution for contact centers that guides winning conversations with customers. View Profile

Clarabridge Enterprise

by Clarabridge

Text mining software that collects customer feedback, categorizes it, and delivers customer insights enterprise-wide. View Profile

ClickTale

by ClickTale

Watch actual browsing behavior. Optimize website usability. Boost conversion rates. View Profile

Confirmit

by Confirmit

User-friendly software enabling creation of powerful and valuable survey research and feedback applications. View Profile

ContactWorld

by NewVoiceMedia

The only global customer communications platform that helps you grow sales efficiently and serve your customers better. View Profile

Conversocial

by Conversocial

Manage Customer Care at Scale in Facebook and Twitter. Connect, collaborate, and control using social media outlets. View Profile

CTI Group

by CTI Group

CTI solutions are dynamic business tools which help organizations transform how they monitor, measure, and manage communications data. View Profile

Genesys software extends customer service across the enterprise to optimize processes and performance of customer-facing employees. View Profile

Customer Monitor

by Customer Monitor

Fully managed customer experience software solution with trending capabilities and text analytics. View Profile

CX Group

by CX Group

All-in-one web based Customer Satisfaction solution. Receive customer feedback through a variety of channels! View Profile

CxEngage

by UserEvents

Proactive customer experience management solution with customer journey discovering, historical reporting, and email/call engagement. View Profile

Enterprise Feedback Management

by Allegiance Software

Fully engage your customers and employees, manage feedback across the enterprise - use predictive technology to increase loyalty. View Profile

Falcon

by ServiceCheck

Customer service intake, resolution and reporting software with automated routing and threshold escalations. View Profile

Fatcat Apps

by Feedback Cat

An open-source WordPress plugin to survey for small businesses to obtain customer feedback. View Profile

feedb

by feedb

Customer feedback tool for businesses of all sizes that transforms 1 click feedback requests into positive reviews, testimonials, more. View Profile

FeedbackFive

by eComEngine

Amazon feedback software that helps merchants get more feedbacks, improve seller reputation, & increase sales. View Profile

Enables your customer focused teams and organisation as a whole to track, interpret and act on the key challenges customers face. View Profile

Foresight

by Vital Insights

CEM platform that allows you to monitor performance and training needs, assess customer sentiment and effectively resolve every issue. View Profile

GetSmily

by GetSmily

A software suite for tracking human emotions and web analytics displayed into reporting tools called the Emolytics. View Profile

Gourmetmiles

by Gourmetmiles

Cloud based solution for customer loyalty and feedback. Features include analytics and marketing capabilities. View Profile

Greenwich AIM

by Greenwich Associates

Customer experience management solution that improves decision making and helps to increase profitability. View Profile

Heeduser

by Heeduser

Customer engagement platform that facilitates communication between company and its clients through online customer community. View Profile

Hull

by Hull

Complete customer engagement platform with user identity management, engagement mechanics, segmentation and retargeting in one product. View Profile

IgniteFeedback

by IgniteFeedback

Cloud based solution for customer insight and survey. View Profile

In-store Feedback System

by Feedbacksign.com

Feedback Sign collects customer's feedback's in real time. Protect your business from negative online reviews. View Profile

Inline Manual

by Inline Manual

Cloud based solution for customer engagement. Features include walkthrough creation, onboarding guides, and product documentation. View Profile

Intercom

by Intercom

A fundamentally new way to communicate with your customers View Profile

iridize

by iridize

Employee training and SaaS onboarding with smart interactive guides and walkthroughs. View Profile

iTrust Reviews

by iTrust Digital Marketing

With iTrust Reviews you can invite reviews from your customers, display the score on your website and increase your conversion rate. View Profile

ListenLoop

by ListenLoop

ListenLoop is a customer communication platform that helps Internet businesses improve customer experience and lifetime value. View Profile

ListenPort

by CriticMania

Cloud-based customer feedback collection and analysis software with micro surveys and one-click testimonial publishing. View Profile

LiveEngage

by LivePerson

LiveEngage makes it easy to connect with your visitors whenever they need you. Improve customer experience and increase sales via chat. View Profile

MaritzCX

by MaritzCX

Web-based customer experience solution with built in customer loyalty functionality. View Profile

Medallia Enterprise

by Medallia

The world's most engaging software for driving business performance - by listening to customers and improving their experience. View Profile

Mopinion

by Mopinion

Customer insight platform for capturing, understanding, and acting on customer feedback. View Profile

Moxtra

by MOXTRA

Mobile content collaboration application that supports voice, chat, document sharing and distribution throughout a variety of channels. View Profile

Provides a combination of communications, administrative, and data acquisition capabilities all working together to get valid feedback. View Profile

Natero

by Natero

Customer Success platform that merges machine learning for predicting behavior and big data customer analysis. View Profile

NiceUniverse

by NICE Systems

Captures voice, e-mail, chat, & screen activity along with call details. Analysis tools quickly pinpoint opportunities for improvement. View Profile

Nudgespot

by Nudgespot

Nudgespot lets you send messages to your users, based on their activities. It's your hotline between your team and customers. View Profile

OmniknowledgeFAQ

by Acknowledgement

Happy customers, shorter service queues! View Profile

Comprised of individual, integrated modules providing a comprehensive communication solution for associations & companies. View Profile

Orchestra

by Q-Matic

Patient flow management solution with appointment system, calendaring, and messaging features. Add-ons available. View Profile

Product 360

by Mize

Tracking for product warranty, service history, and purchases. Solution provides practical information for both customers and brands. View Profile

Proonto

by Proonto

Give every customer a personal experience with Proonto's end to end solution - free live chat software and agents to staff it. View Profile

Ramen

by Ramen

Web-based solution for project managers, marketers, and user experience directors. View Profile

ResponseTek:CEM

by ResponseTek

Customer experience management platform that helps build customer advocacy and reduce customer defection. View Profile

Rhombus

by Rhombus

Exchange real-time text messages, and accept payments from your customers all within the conversation. View Profile

SATMETRIX

by SATMETRIX

Our hosted applications manage customer data, collect customer feedback, distribute real-time data, integrated with legacy systems. View Profile

SoDash

by SoDash

The smart efficient way to work with social media and email. SoDash provides social media monitoring, customer engagement & analytics. View Profile

Sparkcentral is an enterprise customer care and engagement platform that unifies social, mobile, cloud and contextual data. View Profile

Surveypal

by Surveypal

Track how you're doing with customers on a day-to-day basis and act continuously on that feedback, improving the customer experience. View Profile

Tapin feedback

by Tapin Solutions

Tapin Feedback is the easiest way to collect on-the-spot feedback on any device and all you need to manage your customer experience. View Profile

Tealeaf

by IBM

Provides visibility, insight, and answers to hep companies improve online conversion and customer retention. View Profile

ThoughtBuzz

by ThoughtBuzz

A single Social Customer Management solution for organizations to manage a customer through the life cycle View Profile

Totango

by Totango

Offers a customer engagement, database and solutions for trial conversion, onboarding and lifecycle marketing. View Profile

touchpoint

by Tektronix Communications

Customer experience management tool for telecommunications industry that collects information on you subscribers' activity. View Profile

UI Contact

by Utopia Image

Enables you to use different types of data collection methods simultaneously to evaluate the services you offer to your customers. View Profile

Usabilla

by Usabilla

Usabilla provides various user feedback solutions that allow businesses to continuously improve the UX and UI of their websites. View Profile

UserEngage

by UserEngage

UserEngage is one place for your entire business to see and talk to customers. View Profile

UserRules

by Userrules Software

User analytics platform that allows you to solicit, collect, discuss, and follow feedback from your users. View Profile

Verified Credible

by Verified Credible

Reputation management tools that can help your business improve star ratings on major review websites. Reviews monitoring included. View Profile

Collect, store, analyze and act upon all forms of customer feedback. View Profile

WalkMe

by WalkMe

Customer support and experience application that breaks tasks into step-by-step instructions through interactive balloons onscreen. View Profile

Zonka Feedback

by Zonka Feedback

Out-of-the-box way of collecting on-premise guest feedback on tablet. Powerful reporting, intelligent insights and instant alerts. View Profile

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