Top Customer Experience Software Products

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Everest

by Lynk Software

Everest is used by leading companies around the world to manage customer feedback, requests, complaints and internal/supplier corrective actions. Everest is flexible and used across many industries to increase customer loyalty and improve quality. Built-in workflows, due date tracking and automatic reminders ensure that every concern is handled in a timely and efficient manner. Reports and charts can be generated instantly and e-mailed directly from the system. View Profile

TeamSupport helps you provide exceptional customer service through better collaboration and teamwork. It's not just a ticketing system. It's a complete customer support suite that simplifies communication and collaboration between your internal team members, other users within your company, and your clients. With multi-channel support capabilities, best-in-class reporting, and complete scalability, TeamSupport lets your company work together to provide the best customer experience possible. View Profile

HelpGizmo is knowledge base software that saves you time and money by helping share information with customers and employees. Improve communication and productivity with an easy-to-use and easy-to-update knowledge base. View Profile

Social IQ

by TO THE NEW

Deliver superior customer experience with help of the most powerful social customer support solution. Social IQ is a cloud based solution to ensure no customer query or feedback goes unnoticed. It is loaded with auto-categorization, real-time allocation and powerful reporting to ensure your brand's customer experience department is optimized even for unstructured channels like social media. View Profile

Fuze Suite

by Fuze Digital Solutions

Comprehensive, modular and easy to use web-based customer care software suite. View Profile

HappyFox

by Tenmiles

A help desk ticketing software that helps you to remove clutter and manage your customer support queries easily from multiple channels. View Profile

myTips

by myTips

User tutorial builder solution that helps create product tours for new user onboarding without coding. View Profile

ActionTracker

by SurveySquare.com

Manage your Customer Experience with our Fully integrated ActionTracker. Utilize our Scorecard to identify your low performers! View Profile

Segments, schedules, triggers, and deploys email, voice, fax, text, and direct mail in single step - drip/nurture marketing campaigns. View Profile

Grade.us

by Grade Us

Funnel happy customers through writing reviews, recover unhappy customers and preempt negative reviews; monitor reviews across the Web. View Profile

Customers feedback - rating, thoughts and ideas via their cell phone (SMS, Voice and Web) at the point of experience. View Profile

Client Heartbeat

by Client Heartbeat

A customer satisfaction survey tool that monitors client sanctification to identify unhappy customers. View Profile

Feedback Lite

by Feedback Lite

Feedback Lite is a customer feedback tool designed to assist website owners and operators to survey their visitors. View Profile

Online survey tool that lets you create unlimited surveys, distribute them and analyze the data with ease. View Profile

Testimonial Monkey

by Testimonial Monkey

Provides a platform for businesses to manage their online reputation by leveraging the power of customer feedback & reviews. View Profile

Backbase Portal helps you create rich, interactive web portals and mobile applications. View Profile

know'N'act

by know'N'act

Capture real-time customer feedback and respond instantly with options such as alerts, coupons, social media integration and more. View Profile

Alpine Metrics

by Alpine Metrics

Alerting & analytics solution for CRM & ERP systems. Monitors data sources - alerts when the customer experience requires attention. View Profile

Appcues

by Appcues

User onboarding software to help you captivate your users right away and ensure more of them turn into highly engaged customers. View Profile

Attensity Respond

by Attensity

More effectively listen and respond to customer communications, direct via your email channel, or indirect, via forum posts or tweets. View Profile

Bluenose

by Bluenose Analytics

Customer success platform that empowers SaaS businesses to proactively manage customers through complete visibility. View Profile

Cicero XM

by Cicero

Delivers a unified desktop solution for enterprise contact center and back office employees. View Profile

Cincom Synchrony

by Cincom Systems

A Customer Experience Management (CEM) Solution for contact centers that guides winning conversations with customers. View Profile

Clarabridge Enterprise

by Clarabridge

Text mining software that collects customer feedback, categorizes it, and delivers customer insights enterprise-wide. View Profile

Confirmit

by Confirmit

User-friendly software enabling creation of powerful and valuable survey research and feedback applications. View Profile

Contact Center: Enterprise

by Enghouse Systems

An advanced management engine that enables you to fully control a universal queue of customer interactions of all types. View Profile

Conversocial

by Conversocial

Manage Customer Care at Scale in Facebook and Twitter. Connect, collaborate, and control using social media outlets. View Profile

CTI Group

by CTI Group

CTI solutions are dynamic business tools which help organizations transform how they monitor, measure, and manage communications data. View Profile

Genesys software extends customer service across the enterprise to optimize processes and performance of customer-facing employees. View Profile

Customer Monitor

by Customer Monitor

Fully managed customer experience software solution with trending capabilities and text analytics. View Profile

CxEngage

by UserEvents

Proactive customer experience management solution with customer journey discovering, historical reporting, and email/call engagement. View Profile

Enterprise Feedback Management

by Allegiance Software

Fully engage your customers and employees, manage feedback across the enterprise - use predictive technology to increase loyalty. View Profile

Experiture

by Experiture

Lets marketers create, launch, measure, and optimize individualized customer experiences and multi-channel messaging View Profile

Falcon

by ServiceCheck

Customer service intake, resolution and reporting software with automated routing and threshold escalations. View Profile

FeedbackFive

by eComEngine

Amazon feedback software that helps merchants get more feedbacks, improve seller reputation, & increase sales. View Profile

Foresight

by Vital Insights

Survey system that allows you to monitor performance and training needs, assess customer sentiment and effectively resolve every issue. View Profile

Greenwich AIM

by Greenwich Associates

Customer experience management solution that improves decision making and helps to increase profitability. View Profile

Heeduser

by Heeduser

Customer engagement platform that facilitates communication between company and its clients through online customer community. View Profile

Intercom

by Intercom

The easiest way for web and mobile businesses to see and talk to their users. View Profile

ListenLoop

by ListenLoop

ListenLoop is a customer communication platform that helps Internet businesses improve customer experience and lifetime value. View Profile

ListenPort

by CriticMania

Cloud-based customer feedback collection and analysis software with micro surveys and one-click testimonial publishing. View Profile

LiveEngage

by LivePerson

Web-based engagement platform that provides multi-channel interaction with customers: social media, website, mobile apps, and more. View Profile

MailManager

by Logicalware

MailManager is a cloud-based customer support solution for the efficient management of inbound email and social media enquiries. View Profile

Medallia Enterprise

by Medallia

The world's most engaging software for driving business performance - by listening to customers and improving their experience. View Profile

Mopinion

by Mopinion

Customer insight platform for capturing, understanding, and acting on customer feedback. View Profile

Provides a combination of communications, administrative, and data acquisition capabilities all working together to get valid feedback. View Profile

NiceUniverse

by NICE Systems

Captures voice, e-mail, chat, & screen activity along with call details. Analysis tools quickly pinpoint opportunities for improvement. View Profile

Comprised of individual, integrated modules providing a comprehensive communication solution for associations & companies. View Profile

Orchestra

by Q-Matic

Patient flow management solution with appointment system, calendaring, and messaging features. Add-ons available. View Profile

ResponseTek:CEM

by ResponseTek

Customer experience management platform that helps build customer advocacy and reduce customer defection. View Profile

SATMETRIX

by SATMETRIX

Our hosted applications manage customer data, collect customer feedback, distribute real-time data, integrated with legacy systems. View Profile

Surveypal

by Surveypal

Track how you're doing with customers on a day-to-day basis and act continuously on that feedback, improving the customer experience. View Profile

Tealeaf

by IBM

Provides visibility, insight, and answers to hep companies improve online conversion and customer retention. View Profile

Totango

by Totango

Offers a customer engagement, database and solutions for trial conversion, onboarding and lifecycle marketing. View Profile

touchpoint

by Tektronix Communications

Customer experience management tool for telecommunications industry that collects information on you subscribers' activity. View Profile

UI Contact

by Utopia Image

Enables you to use different types of data collection methods simultaneously to evaluate the services you offer to your customers. View Profile

UserRules

by Userrules Software

User analytics platform that allows you to solicit, collect, discuss, and follow feedback from your users. View Profile

Verified Credible

by Verified Credible

Reputation management tools that can help your business improve star ratings on major review websites. Reviews monitoring included. View Profile

A complete solution platform dedicated to big data based Voice of the Customer data analytics and customer experience management. View Profile

WalkMe

by WalkMe

Customer support and experience application that breaks tasks into step-by-step instructions through interactive balloons onscreen. View Profile

Zoho Support

by Zoho

Prioritize, manage and close an ever-increasing volume of requests that reach your support organization through a variety of channels. View Profile

Zonka Feedback

by Zonka Feedback

Out-of-the-box way of collecting on-premise guest feedback on tablet. Powerful reporting, intelligent insights and instant alerts. View Profile

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