Top Customer Experience Software Products

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AskNicely is a free Net Promoter Score (NPS) survey platform that helps growing businesses drive customer retention and referrals. Automatically collect customer feedback to identify at-risk customers and take immediate action to prevent churn, improve the customer experience and drive positive word of mouth. Start sending surveys in minutes with no IT. View Profile

Toonimos user guidance platform offers a new style of on-site user assistance via an on-page audiovisual layer. The solution combines real voice scripts and live graphic elements to support users throughout their life-cycle on your website, focus their attention and assist them with personal website needs. The platforms engine provides advanced rule-based targeting combining on-page parameters with users parameters for serving specific users and cases. View Profile


by Freshdesk

Freshdesk is a helpdesk solution that offers everything you need to deliver exceptional customer service. Manage all your customer conversations in one place, no matter what the source - email, phone or social media, so you can offer support that is both personal and quick. Freshdesk is easy to use, so you can focus on what matters the most - supporting customers. With features such as best-in-class ticketing and smart automations, making customers happy has never been this easy. View Profile


by Lynk Software

Everest is used by leading companies around the world to manage customer feedback, requests, complaints and internal/supplier corrective actions. Everest is flexible and used across many industries to increase customer loyalty and improve quality. Built-in workflows, due date tracking and automatic reminders ensure that every concern is handled in a timely and efficient manner. Reports and charts can be generated instantly and e-mailed directly from the system. View Profile

HelpGizmo is knowledge base software that saves you time and money by helping share information with customers and employees. Improve communication and productivity with an easy-to-use and easy-to-update knowledge base. View Profile

Nickelled is a customer education service. It enables you to easily create, distribute and customize interactive how-to guides of your website to ensure your customers get the best from your service. Nickelled integrates instantaneously without code change to your site. We help you create and maintain informative guides for distribution on all the social media platforms, live chat, FAQ pages, email and self-service. Nickelled guides work across desktop, tablet and even mobile. View Profile


by TeamSupport

Easy to implement web-based Customer Service & Help Desk software with a focus on team collaboration. View Profile

by Grade Us

Funnel happy customers through writing reviews, recover unhappy customers and preempt negative reviews; monitor reviews across the Web. View Profile

Comprehensive, modular and easy to use web-based customer care software suite. View Profile


by Tenmiles

A help desk ticketing software that helps you to remove clutter and manage your customer support queries easily from multiple channels. View Profile


by myTips

User tutorial builder solution that helps create product tours for new user onboarding without coding. View Profile



Manage your Customer Experience with our Fully integrated ActionTracker. Utilize our Scorecard to identify your low performers! View Profile

Segments, schedules, triggers, and deploys email, voice, fax, text, and direct mail in single step - drip/nurture marketing campaigns. View Profile

Customers feedback - rating, thoughts and ideas via their cell phone (SMS, Voice and Web) at the point of experience. View Profile

Client Heartbeat

by Client Heartbeat

A customer satisfaction survey tool that monitors client sanctification to identify unhappy customers. View Profile

Feedback Lite

by Feedback Lite

Feedback Lite is a customer feedback tool designed to assist website owners and operators to survey their visitors. View Profile


by Survicate

Smart Website Visitors Insights For Better Lead Generation & Nurturing Programs. More Better Quality Leads. View Profile

Online survey tool that lets you create unlimited surveys, distribute them and analyze the data with ease. View Profile

Get an online support portal to manage and deflect up to 80% of your incoming service inquiries. View Profile

Testimonial Monkey

by Testimonial Monkey

Provides a platform for businesses to manage their online reputation by leveraging the power of customer feedback & reviews. View Profile

Backbase Portal helps you create rich, interactive web portals and mobile applications. View Profile


by know'N'act

Capture real-time customer feedback and respond instantly with options such as alerts, coupons, social media integration and more. View Profile

Alpine Metrics

by Alpine Metrics

Alerting & analytics solution for CRM & ERP systems. Monitors data sources - alerts when the customer experience requires attention. View Profile


by Appcues

User onboarding software to help you captivate your users right away and ensure more of them turn into highly engaged customers. View Profile

Attensity Respond

by Attensity

More effectively listen and respond to customer communications, direct via your email channel, or indirect, via forum posts or tweets. View Profile


by Bluenose Analytics

Customer success platform that empowers SaaS businesses to proactively manage customers through complete visibility. View Profile

Cicero XM

by Cicero

Delivers a unified desktop solution for enterprise contact center and back office employees. View Profile

Cincom Synchrony

by Cincom Systems

A Customer Experience Management (CEM) Solution for contact centers that guides winning conversations with customers. View Profile

Clarabridge Enterprise

by Clarabridge

Text mining software that collects customer feedback, categorizes it, and delivers customer insights enterprise-wide. View Profile


by Confirmit

User-friendly software enabling creation of powerful and valuable survey research and feedback applications. View Profile

Contact Center: Enterprise

by Enghouse Systems

An advanced management engine that enables you to fully control a universal queue of customer interactions of all types. View Profile


by Conversocial

Manage Customer Care at Scale in Facebook and Twitter. Connect, collaborate, and control using social media outlets. View Profile

CTI Group

by CTI Group

CTI solutions are dynamic business tools which help organizations transform how they monitor, measure, and manage communications data. View Profile

Genesys software extends customer service across the enterprise to optimize processes and performance of customer-facing employees. View Profile

Customer Monitor

by Customer Monitor

Fully managed customer experience software solution with trending capabilities and text analytics. View Profile

CX Group

by CX Group

All-in-one web based Customer Satisfaction solution. Receive customer feedback through a variety of channels! View Profile


by UserEvents

Proactive customer experience management solution with customer journey discovering, historical reporting, and email/call engagement. View Profile

Enterprise Feedback Management

by Allegiance Software

Fully engage your customers and employees, manage feedback across the enterprise - use predictive technology to increase loyalty. View Profile


by Experiture

Lets marketers create, launch, measure, and optimize individualized customer experiences and multi-channel messaging View Profile


by ServiceCheck

Customer service intake, resolution and reporting software with automated routing and threshold escalations. View Profile


by feedb

Customer feedback tool for businesses of all sizes that transforms 1 click feedback requests into positive reviews, testimonials, more. View Profile


by eComEngine

Amazon feedback software that helps merchants get more feedbacks, improve seller reputation, & increase sales. View Profile


by Vital Insights

Survey system that allows you to monitor performance and training needs, assess customer sentiment and effectively resolve every issue. View Profile


by GetSmily

A software suite for tracking human emotions and web analytics displayed into reporting tools called the Emolytics. View Profile

Greenwich AIM

by Greenwich Associates

Customer experience management solution that improves decision making and helps to increase profitability. View Profile


by Heeduser

Customer engagement platform that facilitates communication between company and its clients through online customer community. View Profile

In-store Feedback System


Feedback Sign collects customer's feedback's in real time. Protect your business from negative online reviews. View Profile


by Insitez

Capture feedback from your online and mobile visitors through beautiful short polls and surveys View Profile


by Intercom

The easiest way for web and mobile businesses to see and talk to their users. View Profile


by iridize

The affordable, bottom-line customer success and SaaS onboarding solution. View Profile

iTrust Reviews

by iTrust Digital Marketing

With iTrust Reviews you can invite reviews from your customers, display the score on your website and increase your conversion rate. View Profile


by ListenLoop

ListenLoop is a customer communication platform that helps Internet businesses improve customer experience and lifetime value. View Profile


by CriticMania

Cloud-based customer feedback collection and analysis software with micro surveys and one-click testimonial publishing. View Profile


by LivePerson

LiveEngage makes it easy to connect with your visitors whenever they need you. Improve customer experience and increase sales via chat. View Profile


by Logicalware

MailManager is a cloud-based customer support solution for the efficient management of inbound email and social media enquiries. View Profile

Medallia Enterprise

by Medallia

The world's most engaging software for driving business performance - by listening to customers and improving their experience. View Profile


by Mopinion

Customer insight platform for capturing, understanding, and acting on customer feedback. View Profile

Provides a combination of communications, administrative, and data acquisition capabilities all working together to get valid feedback. View Profile


by NICE Systems

Captures voice, e-mail, chat, & screen activity along with call details. Analysis tools quickly pinpoint opportunities for improvement. View Profile

Comprised of individual, integrated modules providing a comprehensive communication solution for associations & companies. View Profile


by Q-Matic

Patient flow management solution with appointment system, calendaring, and messaging features. Add-ons available. View Profile

Product 360

by Mize

Tracking for product warranty, service history, and purchases. Solution provides practical information for both customers and brands. View Profile


by ResponseTek

Customer experience management platform that helps build customer advocacy and reduce customer defection. View Profile



Our hosted applications manage customer data, collect customer feedback, distribute real-time data, integrated with legacy systems. View Profile


by Satsum

Manage customer feedback and improve service. Use machine learning to understand customer needs, highlight actions for improvement. View Profile

Social IQ


Most powerful social customer support solution for superior customer experience. View Profile


by Surveypal

Track how you're doing with customers on a day-to-day basis and act continuously on that feedback, improving the customer experience. View Profile


by IBM

Provides visibility, insight, and answers to hep companies improve online conversion and customer retention. View Profile


by Waypoint Group

TopBox provides a streamlined and cost-efficient B2B customer-feedback solution to help SMBs grow through strategic insights. View Profile


by Totango

Offers a customer engagement, database and solutions for trial conversion, onboarding and lifecycle marketing. View Profile


by Tektronix Communications

Customer experience management tool for telecommunications industry that collects information on you subscribers' activity. View Profile

UI Contact

by Utopia Image

Enables you to use different types of data collection methods simultaneously to evaluate the services you offer to your customers. View Profile


by Userrules Software

User analytics platform that allows you to solicit, collect, discuss, and follow feedback from your users. View Profile

Verified Credible

by Verified Credible

Reputation management tools that can help your business improve star ratings on major review websites. Reviews monitoring included. View Profile

Collect, store, analyze and act upon all forms of customer feedback. View Profile


by WalkMe

Customer support and experience application that breaks tasks into step-by-step instructions through interactive balloons onscreen. View Profile


by Whatfix

Easy platform to create interactive guides, which helps businesses reduce support queries and improve user onboarding. View Profile

Zoho Support

by Zoho

Prioritize, manage and close an ever-increasing volume of requests that reach your support organization through a variety of channels. View Profile

Zonka Feedback

by Zonka Feedback

Out-of-the-box way of collecting on-premise guest feedback on tablet. Powerful reporting, intelligent insights and instant alerts. View Profile

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