User Reviews
Preferred Patron by Preferred Market Solutions
USER REVIEWS - All reviews
Purchased Date: February 01, 2011
IT Manager, Patuxent Nursery
April 22, 2013
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Pros
Incentive to get customers to share email and postal address. Drives return shopping. Helps lure customers who have been absent back. Easy to use. Very customizable.
Cons
Some disclaimers are not edible on our end. Screen scrape does not work with our (very old) POS.
Overall
Even though it will not screen scrape our POS the customer support was outstanding in helping us to get this to work for us. If you have a POS that does not have a rewards module, or need one that has more features this systems works. At the very least give it a try.
Purchased Date: March 01, 2013
CFO, Sigmacon Esthetics
April 12, 2013
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Pros
Had an amazing experience with the Preferred Patron team, thank you so much for maintaining such an excellent experience.
The team really helped us understand not only how to implement the program properly but also how to structure in a way our customers would understand and thus ensure a successful rewards program. They were able to leverage past experience of theirs for this. Very satisfied!
Cons
None noted
Overall
I would recommend the use of Preferred Patron to any company looking to establish a successful rewards system. They were excellent to work with!
Purchased Date: October 01, 2012
Marketing Manager, Deep Blue Petroleum
March 21, 2013
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Pros
We are so glad we found Preferred Patron! It has allowed us to bring something unique to our market and has already helped us increase sales. Not only is the software straightforward and easy to use, the support staff has been wonderful! Friendly, enthusiastic, responsible, knowledgable and patient (I needed the patient part!) The Rewards Cards themselves look fantastic - very high quality.
Cons
We really are happy with Preferred Patron. All issues are quickly and thoroughly addressed.
Overall
We would highly recommend Preferred Patron to companies looking for an uncomplicated and impressive way to distinguish themselves from their competitors. Customers love getting points and our personalized email so it really assists with relationship development. Its powerful back office tools make it a helpful way to track customers' spending patterns.
Purchased Date: July 01, 2012
Administrative Assistant - Center for Student Eng., Hiram College
January 14, 2013
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Pros
At our school we use the Preferred Patron system to get students to come to different events and encourage participation throughout the campus. Because of this system we have seen a higher number of students at events. The customer service is wonderful with Preferred Patron. With every little question I had, they answered and made me feel confident with the system.
Cons
No major cons to date
Overall
I would recommend this for different schools to use for all types of events.
Purchased Date: June 01, 2012
Marketing Manager, CENTER VALLEY AUTOMOTIVE
October 12, 2012
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Pros
-Customer Service is incredible. I have never experienced such great & reliable service.
-Our account manager was very knowledgable & helpful by working with us through the entire development of our loyalty program.
-Software is extremeley user friendly and easily customizable to fit our business.
-Training and support is extremely informational and allows an easy integration into our standard operating procedures.
-There are endless marketing possiblities with this software and our customer's response is overwhelmingly positive.
Cons
- The only con would be that my lack of knowledge in developing a loyalty/reward program made it difficult to create the reward list. Our account manager was successful in not only walking us through using the program but also assisted in developing our reward schedule and promotional ideas.
Overall
Cannot articulate enough the ease of use and integration for us into our business, especially because we are not the typical industry that offers a loyalty/reward program. This software and design of the Preferred Patron program allows us to set the standard for customer loyalty rewards in the auto repair industry. The benefits continue to grow as we use the program and develop it more and more.
Purchased Date: May 01, 2010
CFO, Rampant Lions Inc
July 20, 2012
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Pros
Easy to use for the cashiers
Great Customer Service from tech support
Easy to understand for administrators
Cons
Whatever cons there are far outweighed by the benefits.
Overall
This is a great third party loyalty application. The user interface is very easy to use by my cashiers while they are interacting directly with customers. It's also easy to update the customer data base. I only wish my POS provider would integrate into their software.Thanks Preferred Market Solutions for a great product.
Purchased Date: June 01, 2012
CFO, Wet Pets by Steve
June 29, 2012
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Pros
I had a Hard drive crash - called support and they had me re-installed and up and running on the newer version in a matter of minutes. No talking to foreign countries, no eternal hold, no hassle. I had a small technical issue a few days later, I called and he fixed it in about 5 minutes.
Cons
I have found NONE!
Overall
This is a GREAT product! Their customer service is phenomenal!
Purchased Date: July 01, 2011
Certified Orthodontic Assistan, Alvetro Orthodontics
March 23, 2012
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Pros
Prior to implementing the "Patron Flex" system, we gave wooden nickles to our orthodontic patients which could be redeemed in our office for rewards. Patients often lost the nickles, and it was difficult to track whether patients had received and redeemed them. With Patron Flex, our patients have no worry of losing their earnings, and we love having the ability to track points earned and redeemed, as well as easily recognize patient birthdays and anniversaries. Many similar programs targeted to orthodontists require patients to redeem points online, taking away the personal aspect of a patient stopping by our offices to pick out the reward they've been saving for. Preferred Marketing Solutions has been fantastic every step of the way. Training our staff to use the program was a breeze, and being able to customize the system for our purposes has been easy and invaluable.
Cons
Absolutely none!
Overall
Our experience with Preferred Patron has been fantastic. Their customer service and support is unmatched. We've never had a question or request that wasn't addressed promptly. It's made our Alvetro Ortho Rewards program the talk of the town. We love this program!
Purchased Date: June 01, 2010
Senior Marketing Coordinator, University of Wyoming Athletics
February 16, 2011
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Pros
We were looking for a program to fit our unique plan to reward our students for attending our athletics events. We wanted to reward our students with a points program that would allow them to redeem their points as a gift card at a local sponsor that sells University of Wyoming merchandise.
Preferred Market Solutions was very helpful in setting up the program and making sure it it went off without a hitch. We had little knowledge on what we were doing prior to working with them and have had no problems with our Rewards Program. We are able to print off reports, change point values depending on the event and prevent students from swiping their card more than once at each event. Each of our student workers have been able to work with the program and it is essentially fool-proof as nothing can be done that can't be fixed. It is a great program and has been perfect for our needs!
Cons
We haven't had any problems with the product.
Overall
This program has been great for our rewards program for our athletics events. We have seen a great increase in our student attendance and accredit that to our rewards program. This wouldn't be possible without use of Preferred Market Solutions. It has been a great product and very easy to use. I would highly recommend it to anyone!
Purchased Date: February 01, 2010
Coordinator, Covenant Health System
February 11, 2011
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Pros
Our hospital went to a new healthcare computer program and SeniorCare could not be built into the new program, so we began a search that would work well for our needs. After searching we found that Preferred Patron meet our requirements and even went above and beyond to upgrade some needed functions to comply with our reports. The support team was quick and accurate with implementing the upgrades to keep us running.
Cons
No disapponintments.
Overall
Recommend for easy usage and quality.
Purchased Date: December 01, 2009
owner, The Aquarium Shop
July 02, 2010
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Pros
After much research we purchased Patronflex 7 months ago. We wanted an 'in house system' that was easy to set up and use. We wanted to be able to tailor it to our needs quickly, and often. We wanted it to be exciting for our customers, and we did not want to spend a fortune. Patronflex easily met all of these needs.
Our customers LOVE the rewards program that Preferred Patron helped us to set up. This is our first rewards program, and we were unsure of how proceed in a way that would get the customers excited about using their rewards card. Preferred Patron advised us every step of the way, and I can comfortably say that our program is a complete success. It is easy to use and is generating more traffic than I had imagined a rewards program could.
The most exciting feature of this program is the email capabilities. It allows us to pinpoint marketing to specific groups of customers, regularly and easily, thus avoiding email burnout.
Cons
We have encountered no problems with Patronflex.
Overall
If you are in the market for a rewards program, you really do owe it to yourself to check out Patronflex. The variety of features, ease of use, customer support, flexibility and price are all excellent.
Purchased Date: N/A
Owner, Threads of Time
June 18, 2010
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Pros
Before we found Preferred Marketing's "Patron Flex" system, we were spending $400-$600 PER MONTH with a loyalty system that was slow and cumbersome. Now, for a fraction of the price, we have information at our fingertips. We can implement programs and promotions with a few simple keyboard strokes. Our customers always know how many points they have and what rewards they're eligible for. We don't have to depend on the postal system to mail birthday cards or updates. "Patron Flex" is a fantastic system invaluable to our marketing and overall success.
Cons
None. On an extremely rare occasion, I've had to ask a question after regular business hours, and the contact is made through e-mail rather than a person-to-person conversation. While I always prefer direct human contact, the e-mail method works well with quick and accurate answers to my inquiries.
Overall
We wish we would have found these guys soooner! They have given us support, ideas, and excellent customer service. When we first set it up, they took all the time we needed to answer questions and help us implement the program exactly how we wanted it. and designing it to fit our unique needs. The program is effortless, effective, and powerful. We can't say enough good things about what this company and its product have done for us. We'll never use anything else.
Purchased Date: November 01, 2009
Service Director, Rock Honda
May 25, 2010
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Pros
Very easy to use,learn and understand
very user friendly.
Cons
Still looking for a few.
Overall
Support and training are the best. They understand the system very very well and make you feel comfortable learning to use the system. From day one to day 6 months in they are alawys there to help.
Purchased Date: February 01, 2007
Operations Manager, Murphy's Department Store
May 24, 2010
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Pros
This feature-laden software allows us to replace most of our print advertising with a consistent customer email campaign every 10 days. It coordinates our rewards program with our advertising promotions and gift card program. Customers are entered at point-of-sale and each receives a personalized email welcome message that night, followed by our ad campaign email every 10 days. Birthdays are recognized with a mailing during the customer's birthday month with additional discount offer.
Cost of the entire program is very low considering its many facets. Help is always abundant, friendly and immediate when needed.
Frequent Program updates offer ease of use and opportunity for additional promotions to keep our rewards program fresh for our loyal users. Our customers welcome each email and we have only received positive feedback. Our customers truly seem to appreciate the direct and immediate rewards.
Cons
We have found no problem in using the program. Time invested in learning the many features of the program and the new updates has proven well worthwhile
Overall
We have done newspaper, radio, television and email promotion with various programs. Patronflex is by far the best and most cost-effective advertising and customer-relations tool we have found.
Overall... A BIG Thumbs Up!
Purchased Date: February 01, 2009
Center Manager, Land Rover Cherry Hill
September 21, 2009
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Pros
The system is very easy to use. It was also easy to adapt to our business. We taylored our Preferred Patron program to our needs as well as the customers needs. It is a very inexpensive way to keep in touch with our customers and build a long term loyalty with them.
We are also saving money by sending invitations to our customers by email instead of mailing them (a saving of $10,000 per year).
Cons
Not sure of any cons at this time.
Overall
Our customers really enjoy having a point reward system with us. It keeps them coming back to our facility to service there vehicles and hopefully buy one in he future.
Purchased Date: August 01, 2008
Office Assistant, Morehouse College
August 12, 2009
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Pros
PatronFlex has given the Office of Student Life at Morehouse College the opportunity to take programming to another level. With this software we have been able to not only reward students for attending events and being active on campus, but we have been provided the opportunity to track attendance at campus-wide events and advertise using the extremely convenient e-mail database system. By using the features offered by PatronFlex we are able to gauge which programs need more attention and which events students prefer the most.
The feedback from the Morehouse students has been incredible. We truly believe that this software has assisted us in enhancing the everyday life of our students at a very affordable cost!
Cons
I have absolutely no cons for this software. I am constantly pleased with the upgrades that are continually taking place.
Overall
This software is highly recommended to those who are seeking to boost student moral in higher education. PatronFlex has allowed multiple departments and student organizations to collaborate to increase overall attendance at major and minor events campus-wide.
On another note, the customer service is just as stellar as the product. Customer service representatives have offered countless suggestions to enhance our rewards program even further.
Purchased Date: May 01, 2009
Owner, Golden Spoon Frozen Yogurt
July 22, 2009
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Pros
- User Friendly Software
- Easily configurable software
- Reliable and Flexible support staff
- Very Responsive training staff
- Vendor really values their customer relationship
Cons
i don't have anything negative to say.
Overall
I'm happy that I invested in Preferred Patron as it's already paid dividends towards knowing and understanding my customers. It has increased the value of our product offering
Purchased Date: N/A
Owner, Express Press
July 20, 2009
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Pros
We are currently using the customer loyalty program and gift cards. This program has helped rejuvenate our customer base. Staying in touch with our customers by using the automated e-mails in itself has created excitement. It helps us prove that we are all about customer service. Being able to have immediate access to the detailed reports concerning our "in process promotions" enables us to plan future promotions that will produce increased sales.
Cons
Patronflex being our first and only customer loyalty program has surpassed all of our expectations which creates a problem in trying to determine a "con" about this program.
Overall
Establishing customer loyalty has always been a struggle. Problem solved! This program has enabled us to achieve substantial results. Patronflex has created excitement with our customers providing increased sales and is the tool for future promotions and continued success. The support after the purchase has been awesome and I can't wait to see the new features that will be added in the future.
Purchased Date: March 01, 2009
VP Advertising, MC Sports
July 17, 2009
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Pros
Implementation was fast and easy. Our stores love the integration into our point of sale system. In addition to scanning the rewards card, customers can be identified by last name, phone number, or email address ¿ very convenient! The back office functionality is outstanding. I have everything I need to monitor and measure our customer relationships right at my fingertips. One of the biggest assets Preferred Patron brings to the table is their customer service and IT. The folks at Preferred Patron are responsive and a pleasure to work with. We have a successful rewards program at MC Sports thanks to Preferred Patron.
Cons
Nothing to report.
Overall
I would absolutely recommend Preferred Patron to any business wanting a first class rewards program.
Purchased Date: N/A
Service Manager, C. Speck Motors
July 15, 2009
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Pros
Automated email reminders keep you in front of your customers. Easy to track customer's points and redemptions. The gift cards work great for policy and goodwill adjustments. We even gave a few out during Christmas. We sell our loyalty cards and all the redemptions are removed from that sale account. In the last two years after paying for the program, cards and all redemptions, we have generated over 58k in reserve. Patronflex continuely is upgrading the program at no additional cost.
Brett has been wonderful to work with.
Cons
It does not pull the info directly from our DMS. But neither does anyone else I have researched.
I don't want any dealers in my market to know about Patronflex.
Overall
I would recommend this program for any business that is looking for growth and wants to retain the clients they have. We finaly have a reason for them to come back to us.
Purchased Date: February 01, 2004
V.P., Atlantic City Sub Shops
July 14, 2009
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Pros
I have been using PatronFlex for some time now. The program is very easy to use and I very much like the built in marketing manager. It takes just few minutes to launch any of the built in campaigns to our customers like miss you, referral or even a birthday or newsletter. It's all automated, so once I set it up the system does all the rest. A few times I called support to ask a question about some of the new features we received with the automatic update and I actually got to speak to a live person here in the states. The program is very well thought out and has some very cool features. I highly recomend the program to anyone looking for a TRUE loyalty and gift card program. We had another solution prior that just wasn't doing the job so I went looking and here I am! Very very satisfied and happy that I found Preferred Patron. One additional comment about the ease of use, we have a lot of hourly employees and it was very easy to train them on the system as well.
Cons
Non that I can think of at this time.
Overall
This program is easy to master and hands down did exactly what I was looking for... create loyal customers by rewarding them; market to them via the built in promotion manager on a regular bassis and give me real reports when I want them!