User Reviews

( 7 customer reviews )

Pros

The system is very easy to use. It was also easy to adapt to our business. We taylored our Preferred Patron program to our needs as well as the customers needs. It is a very inexpensive way to keep in touch with our customers and build a long term loyalty with them.
We are also saving money by sending invitations to our customers by email instead of mailing them (a saving of $10,000 per year).

Cons

Not sure of any cons at this time.

Overall

Our customers really enjoy having a point reward system with us. It keeps them coming back to our facility to service there vehicles and hopefully buy one in he future.

Pros

PatronFlex has given the Office of Student Life at Morehouse College the opportunity to take programming to another level. With this software we have been able to not only reward students for attending events and being active on campus, but we have been provided the opportunity to track attendance at campus-wide events and advertise using the extremely convenient e-mail database system. By using the features offered by PatronFlex we are able to gauge which programs need more attention and which events students prefer the most.
The feedback from the Morehouse students has been incredible. We truly believe that this software has assisted us in enhancing the everyday life of our students at a very affordable cost!

Cons

I have absolutely no cons for this software. I am constantly pleased with the upgrades that are continually taking place.

Overall

This software is highly recommended to those who are seeking to boost student moral in higher education. PatronFlex has allowed multiple departments and student organizations to collaborate to increase overall attendance at major and minor events campus-wide.
On another note, the customer service is just as stellar as the product. Customer service representatives have offered countless suggestions to enhance our rewards program even further.

Pros

- User Friendly Software
- Easily configurable software
- Reliable and Flexible support staff
- Very Responsive training staff
- Vendor really values their customer relationship

Cons

i don't have anything negative to say.

Overall

I'm happy that I invested in Preferred Patron as it's already paid dividends towards knowing and understanding my customers. It has increased the value of our product offering

Pros

We are currently using the customer loyalty program and gift cards. This program has helped rejuvenate our customer base. Staying in touch with our customers by using the automated e-mails in itself has created excitement. It helps us prove that we are all about customer service. Being able to have immediate access to the detailed reports concerning our "in process promotions" enables us to plan future promotions that will produce increased sales.

Cons

Patronflex being our first and only customer loyalty program has surpassed all of our expectations which creates a problem in trying to determine a "con" about this program.

Overall

Establishing customer loyalty has always been a struggle. Problem solved! This program has enabled us to achieve substantial results. Patronflex has created excitement with our customers providing increased sales and is the tool for future promotions and continued success. The support after the purchase has been awesome and I can't wait to see the new features that will be added in the future.

Pros

This product is easy to use. The back office funtionality is ready out of the box. Their customer service during implementation was outstanding! Their sales and tech teams were responsive.

Cons

I'm using this product in a multi store retail setting. Summary reporting could be improved. The email functionality could be more flexible, although I love the auto email capability.

Overall

I would recommend this product to anyone interested in starting a loyalty program.

Pros

Automated email reminders keep you in front of your customers. Easy to track customer's points and redemptions. The gift cards work great for policy and goodwill adjustments. We even gave a few out during Christmas. We sell our loyalty cards and all the redemptions are removed from that sale account. In the last two years after paying for the program, cards and all redemptions, we have generated over 58k in reserve. Patronflex continuely is upgrading the program at no additional cost.
Brett has been wonderful to work with.

Cons

It does not pull the info directly from our DMS. But neither does anyone else I have researched.
I don't want any dealers in my market to know about Patronflex.

Overall

I would recommend this program for any business that is looking for growth and wants to retain the clients they have. We finaly have a reason for them to come back to us.

Pros

I have been using PatronFlex for some time now. The program is very easy to use and I very much like the built in marketing manager. It takes just few minutes to launch any of the built in campaigns to our customers like miss you, referral or even a birthday or newsletter. It's all automated, so once I set it up the system does all the rest. A few times I called support to ask a question about some of the new features we received with the automatic update and I actually got to speak to a live person here in the states. The program is very well thought out and has some very cool features. I highly recomend the program to anyone looking for a TRUE loyalty and gift card program. We had another solution prior that just wasn't doing the job so I went looking and here I am! Very very satisfied and happy that I found Preferred Patron. One additional comment about the ease of use, we have a lot of hourly employees and it was very easy to train them on the system as well.

Cons

Non that I can think of at this time.

Overall

This program is easy to master and hands down did exactly what I was looking for... create loyal customers by rewarding them; market to them via the built in promotion manager on a regular bassis and give me real reports when I want them!