User Reviews
Preferred Patron by Preferred Market Solutions
USER REVIEWS - All reviews
Purchased Date: June 01, 2010
Senior Marketing Coordinator, University of Wyoming Athletics
February 16, 2011
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Pros
We were looking for a program to fit our unique plan to reward our students for attending our athletics events. We wanted to reward our students with a points program that would allow them to redeem their points as a gift card at a local sponsor that sells University of Wyoming merchandise.
Brent with Preferred Market Solutions was very helpful in setting up the program and making sure it it went off without a hitch. We had little knowledge on what we were doing prior to working with Brent and have had no problems with our Rewards Program. We are able to print off reports, change point values depending on the event and prevent students from swiping their card more than once at each event. Each of our student workers have been able to work with the program and it is essentially fool-proof as nothing can be done that can't be fixed. It is a great program and has been perfect for our needs!
Cons
We haven't had any problems with the product.
Overall
This program has been great for our rewards program for our athletics events. We have seen a great increase in our student attendance and accredit that to our rewards program. This wouldn't be possible without use of Preferred Market Solutions. It has been a great product and very easy to use. I would highly recommend it to anyone!
Purchased Date: February 01, 2010
Coordinator, Covenant Health System
February 11, 2011
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Pros
Our hospital went to a new healthcare computer program and SeniorCare could not be built into the new program, so we began a search that would work well for our needs. After searching we found that Preferred Patron meet our requirements and even went above and beyond to upgrade some needed functions to comply with our reports. The support team and Bret were quick and accurate with implementing the upgrades to keep us running.
Cons
No disapponintments.
Overall
Recommend for easy usage and quality.
Purchased Date: December 01, 2009
owner, The Aquarium Shop
July 02, 2010
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Pros
After much research we purchased Patronflex 7 months ago. We wanted an 'in house system' that was easy to set up and use. We wanted to be able to tailor it to our needs quickly, and often. We wanted it to be exciting for our customers, and we did not want to spend a fortune. Patronflex easily met all of these needs.
Our customers LOVE the rewards program that Preferred Patron helped us to set up. This is our first rewards program, and we were unsure of how proceed in a way that would get the customers excited about using their rewards card. Preferred Patron advised us every step of the way, and I can comfortably say that our program is a complete success. It is easy to use and is generating more traffic than I had imagined a rewards program could.
The most exciting feature of this program is the email capabilities. It allows us to pinpoint marketing to specific groups of customers, regularly and easily, thus avoiding email burnout.
Cons
We have encountered no problems with Patronflex.
Overall
If you are in the market for a rewards program, you really do owe it to yourself to check out Patronflex. The variety of features, ease of use, customer support, flexibility and price are all excellent.
Purchased Date: N/A
Owner, Threads of Time
June 18, 2010
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Pros
Before we found Preferred Marketing's "Patron Flex" system, we were spending $400-$600 PER MONTH with a loyalty system that was slow and cumbersome. Now, for a fraction of the price, we have information at our fingertips. We can implement programs and promotions with a few simple keyboard strokes. Our customers always know how many points they have and what rewards they're eligible for. We don't have to depend on the postal system to mail birthday cards or updates. "Patron Flex" is a fantastic system invaluable to our marketing and overall success.
Cons
None. On an extremely rare occasion, I've had to ask a question after regular business hours, and the contact is made through e-mail rather than a person-to-person conversation. While I always prefer direct human contact, the e-mail method works well with quick and accurate answers to my inquiries.
Overall
We wish we would have found these guys soooner! They have given us support, ideas, and excellent customer service. When we first set it up, they took all the time we needed to answer questions and help us implement the program exactly how we wanted it. and designing it to fit our unique needs. The program is effortless, effective, and powerful. We can't say enough good things about what this company and its product have done for us. We'll never use anything else.
Purchased Date: November 01, 2009
Service Director, Rock Honda
May 25, 2010
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Pros
Very easy to use,learn and understand
very user friendly.
Cons
Still looking for a few.
Overall
Brett @ support and traing is the best. He understands the system very very well and makes you feel comfortable learning to use the system.From day one to day 6 months in Brett is alawys there to help.
Purchased Date: February 01, 2007
Operations Manager, Murphy's Department Store
May 24, 2010
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Pros
This feature-laden software allows us to replace most of our print advertising with a consistent customer email campaign every 10 days. It coordinates our rewards program with our advertising promotions and gift card program. Customers are entered at point-of-sale and each receives a personalized email welcome message that night, followed by our ad campaign email every 10 days. Birthdays are recognized with a mailing during the customer's birthday month with additional discount offer.
Cost of the entire program is very low considering its many facets. Help is always abundant, friendly and immediate when needed.
Frequent Program updates offer ease of use and opportunity for additional promotions to keep our rewards program fresh for our loyal users. Our customers welcome each email and we have only received positive feedback. Our customers truly seem to appreciate the direct and immediate rewards.
Cons
We have found no problem in using the program. Time invested in learning the many features of the program and the new updates has proven well worthwhile
Overall
We have done newspaper, radio, television and email promotion with various programs. Patronflex is by far the best and most cost-effective advertising and customer-relations tool we have found.
Overall... A BIG Thumbs Up!
Purchased Date: February 01, 2009
Center Manager, Land Rover Cherry Hill
September 21, 2009
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Pros
The system is very easy to use. It was also easy to adapt to our business. We taylored our Preferred Patron program to our needs as well as the customers needs. It is a very inexpensive way to keep in touch with our customers and build a long term loyalty with them.
We are also saving money by sending invitations to our customers by email instead of mailing them (a saving of $10,000 per year).
Cons
Not sure of any cons at this time.
Overall
Our customers really enjoy having a point reward system with us. It keeps them coming back to our facility to service there vehicles and hopefully buy one in he future.
Purchased Date: August 01, 2008
Office Assistant, Morehouse College
August 12, 2009
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Pros
PatronFlex has given the Office of Student Life at Morehouse College the opportunity to take programming to another level. With this software we have been able to not only reward students for attending events and being active on campus, but we have been provided the opportunity to track attendance at campus-wide events and advertise using the extremely convenient e-mail database system. By using the features offered by PatronFlex we are able to gauge which programs need more attention and which events students prefer the most.
The feedback from the Morehouse students has been incredible. We truly believe that this software has assisted us in enhancing the everyday life of our students at a very affordable cost!
Cons
I have absolutely no cons for this software. I am constantly pleased with the upgrades that are continually taking place.
Overall
This software is highly recommended to those who are seeking to boost student moral in higher education. PatronFlex has allowed multiple departments and student organizations to collaborate to increase overall attendance at major and minor events campus-wide.
On another note, the customer service is just as stellar as the product. Customer service representatives have offered countless suggestions to enhance our rewards program even further.
Purchased Date: May 01, 2009
Owner, Golden Spoon Frozen Yogurt
July 22, 2009
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Pros
- User Friendly Software
- Easily configurable software
- Reliable and Flexible support staff
- Very Responsive training staff
- Vendor really values their customer relationship
Cons
i don't have anything negative to say.
Overall
I'm happy that I invested in Preferred Patron as it's already paid dividends towards knowing and understanding my customers. It has increased the value of our product offering
Purchased Date: N/A
Owner, Express Press
July 20, 2009
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Pros
We are currently using the customer loyalty program and gift cards. This program has helped rejuvenate our customer base. Staying in touch with our customers by using the automated e-mails in itself has created excitement. It helps us prove that we are all about customer service. Being able to have immediate access to the detailed reports concerning our "in process promotions" enables us to plan future promotions that will produce increased sales.
Cons
Patronflex being our first and only customer loyalty program has surpassed all of our expectations which creates a problem in trying to determine a "con" about this program.
Overall
Establishing customer loyalty has always been a struggle. Problem solved! This program has enabled us to achieve substantial results. Patronflex has created excitement with our customers providing increased sales and is the tool for future promotions and continued success. The support after the purchase has been awesome and I can't wait to see the new features that will be added in the future.
Purchased Date: March 01, 2009
VP Advertising, MC Sports
July 17, 2009
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Pros
Implementation was fast and easy. Our stores love the integration into our point of sale system. In addition to scanning the rewards card, customers can be identified by last name, phone number, or email address ? very convenient! The back office functionality is outstanding. I have everything I need to monitor and measure our customer relationships right at my fingertips. One of the biggest assets Preferred Patron brings to the table is their customer service and IT. The folks at Preferred Patron are responsive and a pleasure to work with. We have a successful rewards program at MC Sports thanks to Preferred Patron.
Cons
Nothing to report.
Overall
I would absolutely recommend Preferred Patron to any business wanting a first class rewards program.
Purchased Date: N/A
Service Manager, C. Speck Motors
July 15, 2009
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Pros
Automated email reminders keep you in front of your customers. Easy to track customer's points and redemptions. The gift cards work great for policy and goodwill adjustments. We even gave a few out during Christmas. We sell our loyalty cards and all the redemptions are removed from that sale account. In the last two years after paying for the program, cards and all redemptions, we have generated over 58k in reserve. Patronflex continuely is upgrading the program at no additional cost.
Brett has been wonderful to work with.
Cons
It does not pull the info directly from our DMS. But neither does anyone else I have researched.
I don't want any dealers in my market to know about Patronflex.
Overall
I would recommend this program for any business that is looking for growth and wants to retain the clients they have. We finaly have a reason for them to come back to us.
Purchased Date: February 01, 2004
V.P., Atlantic City Sub Shops
July 14, 2009
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Pros
I have been using PatronFlex for some time now. The program is very easy to use and I very much like the built in marketing manager. It takes just few minutes to launch any of the built in campaigns to our customers like miss you, referral or even a birthday or newsletter. It's all automated, so once I set it up the system does all the rest. A few times I called support to ask a question about some of the new features we received with the automatic update and I actually got to speak to a live person here in the states. The program is very well thought out and has some very cool features. I highly recomend the program to anyone looking for a TRUE loyalty and gift card program. We had another solution prior that just wasn't doing the job so I went looking and here I am! Very very satisfied and happy that I found Preferred Patron. One additional comment about the ease of use, we have a lot of hourly employees and it was very easy to train them on the system as well.
Cons
Non that I can think of at this time.
Overall
This program is easy to master and hands down did exactly what I was looking for... create loyal customers by rewarding them; market to them via the built in promotion manager on a regular bassis and give me real reports when I want them!
