Customer Relationship Management Software Resources
Customer Relationship Management (CRM) software enables customer interaction, support and relationship management. The purpose of a CRM application is to enable organizations to better manage their customers through the introduction of reliable systems, processes and procedures. Customer Relationship Management software integrates organizational processes across marketing, sales and customer services. CRM software is related to Contract Management software and Online CRM software.
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Software News
New White Paper Offers Expert Counsel on Updating Support Systems to Profit ...
11/20/2009 - CRM Industry Thought Leader Highlights the Importance of Updated Technology in Managing the Increasing Expectations of a New Generation of Customers Indianapolis (Vocus) November 19, 2009 -- Consona Corporation, a worldwide leader in providing customer relationship management (CRM) and enterprise resource planning (ERP) software and services for companies of all sizes, today announced the general availability of a white paper entitled, “The Business Case for a Fresh Start: The New Requirements Your Existing Technology Won’t Deliver”, co-authored by David Kay, principal at DB Kay & Associates, and Tim Hines, vice president of product management at Consona CRM.
Smobi, a Fully Customizable Cross Platform Mobile Solution, Now Available fo...
11/18/2009 - Virtual Mobile Technologies (VMT) is releasing Smobi, a fully customizable cross platform mobile solution, which is now available on the salesforce.com AppExchange.
ZenKraft Shipmate - FedEx for Salesforce CRM Now Available on the Salesforce...
11/18/2009 - Salesforce.com Dreamforce Conference – November 18, 2009 – ZenKraft today announced the availability of ZenKraft Shipmate - FedEx for Salesforce CRM on the AppExchange.
Stantive Technologies Group Web Content Management System Now Available on t...
11/18/2009 - Stantive Technologies Group, a salesforce.com partner, today announced the immediate availability of its new OrchestraCMS content management system on the AppExchange.
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Software brings gamelike play to the workplace
International Herald Tribune - 05/20/2007 - Work is not play. But maybe it should be...Paul Johnston remade his software company, Entellium on the idea that business software will work better if it feels like a game. In April '07 Entellium introduced Rave, which adapts gaming techniques to their CRM process. Reasoning that sales people are wildly competitive, he thought that they would respond to a program that showed where they stood against their goals - or those of their peers.
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