User Reviews
webCRM by webCRM
USER REVIEWS - All reviews
Purchased Date: July 01, 2010
CEO, KING Empire
March 03, 2011
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Pros
In my opinion, webCRM is one of the best things that happened to my company. It changed the way I handle customers completely and my customer support quality is now significantly higher.
Cons
Although implementation is not very easy to do, you don't have to be a genius to figure it out. Also using the product might be a little bit difficult at the beginning until you get used to it.
Overall
Although there are some cons to webCRM, I think they are not very significant and can be ignored because the pros outweigh them. Overall it is a wonderful product that will increase the quality of your customer service.
Purchased Date: February 01, 2011
CEO, GS Group A/S
February 25, 2011
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Pros
Really easy for use
No system requirements since it is web-based
Do not requires any special knowledge for use
It can easily be implemented on my website, which is important since I am running an online store.
Great when used for marketing and lead generation
Reporting made easier
Excellent customer support
Cons
Like any new system, there are some bugs, but they are working on fixing them.
Some features are missing compared to competitor solutions
Overall
In my opinion, webCRM is a system suitable for business owners of any kind - from small - corporate ones. It has a lot of features, which can easily be used and do not requires any special knowledge for implementation - simply purchase and start using. What I like most is the fact that the company is doing their best to make the product better and pretty soon, I think webCRM will be one of the best solutions on the market.
Purchased Date: February 01, 2010
Senior Associate, WSG Associates
February 22, 2011
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Pros
The management information that is available is amongst the best I have seen available.
It is cost efficeint
Customer support is first class.
Cons
Like any new system, it can take some considerable time to get used to.
Overall
I would have no hesitation whatsoever in recommending WebCRM to any perspecitve user.
