Who Uses This Software?

People or small businesses who need a simple, easy to set up tool to track who said what to whom, and what needs to happen next, whether with leads, clients, or customer support queries.


Average Ratings

28 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $24.00/month
    See pricing details
  • Pricing Details
    $24/month comes with up to 6 users (NOT per user) and 5,000 contacts
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
  • Support
    Online
    Business Hours

Vendor Details

  • Highrise
  • highrisehq.com
  • Founded 2014
  • United States

About This Software

Join other solo and small businesses who are managing over 100,000,000 leads and customers with a simple CRM. Your address book and email don't do enough, other CRMs try to do too much. Highrise is the just right, more thoughtful way to manage your relationships, follow ups, and tasks at work or on the go. And don't worry about organizing your leads in your spreadsheet. We're happy to help! Start today with our free 30 day trial.


Features Checklist

  • Call Center Management
  • Campaign Management
  • Contact Management
  • Customer Support
  • Document Management
  • Email Marketing
  • Interaction Tracking
  • Landing Pages / Web Forms
  • Lead Management
  • Lead Scoring
  • List Management
  • Marketing Automation
  • Product Catalog
  • Project Management
  • Quotes / Proposals
  • Referral Tracking
  • Survey Management
  • Territory Management

Product Reviews

Great CRM for account management

Feb 25, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Easy to create and update accounts from web and email.

Cons: Cannot update photos to an account from the mobile app.

Overall: We use Highrise as our customer relations/account solution and I've found it to be easy to use, easy to update and flexible to help manage small projects related to an account. I would recommend this as a small business solution for customer management but not for metrics.

So Glad I Found Highrise

Feb 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: My web developer introduced me to this program a few years ago and it's the best thing he could have done for me.
I could NOT get by on a daily basis without Highrise keeping all my information and appointments together for me.

Great features, easy to use, keeps team in touch

Jan 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have been using HR for 6 years, and I find it to be an asset to the company I work for. The whole team is able to follow customers and projects with ease. I would recommend HR to other companies to enhance their existing customer service programs.

Small Business Owners Take Note!

Jan 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Ease of use and accessibility

Cons: NA

Overall: Great value, user-friendly, perfect for a small business. Price levels make it affordable. Features make CRM monitoring a smooth process.

Recommendations to other buyers: Use it for all business relationships. Great resource!

A great way to manage leads and opportunities

Nov 25, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Super simple to use. This makes tracking leads and marketing contacts easy and fun to use.

Cons: I'd like to see some more automation and workflows when a new email is blind carbon copied into Highrise.

Overall: I just needed a simple place to track conversations with potential clients and marketing leads. Inputting conversations and information is as simple as blind carbon copying an email address. Setting up contacts and companies is simple. The to-dos are easy to use and follow.

Tracking the value of deals is extremely simple. Everything you need to track personal and team marketing leads without the hassle of unnecessary fields and information that isn't useful.

Recommendations to other buyers: Forget the big name software and try this first! Maybe not great for a international company or one with thousands of sales reps, but for the average small and medium size business, this can't be beat!

GREAT CRM!

Jul 30, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Tags, being able to dropbox link email correspondance to customer (person). I like the ease of management of duplications, since we have several employees accessing and adding contacts.

Cons: We deal with power companies, over several states. Multiple contacts in multiple cities. It would be nice to be able to search for example : Duke Power, Indiana (or city), then drill this result down by tag. I don't think there is a way presently to do this.

Overall: I have used lotus databases, other online CRM's Highrise is the easiest to use of all I have experienced.

Recommendations to other buyers: It would be nice to have a report of additions say, in last week. Also, if the page number at the bottom could show, like " 1,2,3,4,5>>256, and be able to jump to last page.

Vendor Response

by Highrise on July 27, 2016

Thanks for the review Phil! This blog post and video shows how you can filter on a city AND a tag at the same time (today): https://medium.com/highrisehq/new-filter-ui-ded3467f5022#.pfxj0x3nv. And be on the lookout for some reporting updates soon!

It'd be freaking great if I could sync with my Android.

Jul 28, 2016
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Having all the information about a client on the same screen is excellent.

Cons: Come on you guys, come up with an easy way to sync to Android.

Overall: Overall, I love Highrise and have since it was introduced. Really, I have to make this 100 characters before you'll accept it? Seriously?

Recommendations to other buyers: Buy low, sell high.

Vendor Response

by Highrise on March 07, 2017

Thanks for the review Peter. We released our Android App in January: https://play.google.com/store/apps/details?id=com.highrisehq.android

aesthetic review (mostly)

Jul 22, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: It's helpful and functions well.

Cons: I think my biggest sticking point is that visually highrise needs an update!

Overall: The experience has been good. I think there's lots to gain from the application that I'm not using yet. It'd be great to see integrations with Asana as well.

Vendor Response

by Highrise on July 19, 2016

Thanks for the review and feedback Carlos! We're working on lots of visual updates as we speak - though we want to introduce them in a way that minimizes disruption for current users. Hope they help!

Highrise-the best CRM with Everything.

Jul 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Good price for a "complete" CRM program!!

Cons: No phone support -- but hey -- they have answered my emails very quickly!!

Overall: The first thing you notice about Highrise CRM is their email customer service. They answer quickly and completely. (Less back and forth emails). The next thing you notice is that they are always, always improving. Coming out with new features.

Recommendations to other buyers: They have the best YouTube training videos available. They have features that cost triple with other CRM programs.

Great CRM for small businesses

Jul 17, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: This is an affordable and easy to use CRM, freeing up time to those important things (like selling). The functionality is basic but really quite sufficient, and that's also why it's very easy to use.

There is no reporting functionality (yet), but there are a few providers that offer deal funnel reporting a.s.o. Also, Highrise integrates nicely to Gmail with an external tool. All in all, you won't loose much money trying it out and I'm quite sure you will be pleased with it!

Highrise is a Great CRM

Jul 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Easy to use, easy on the eyes, super functional.

Cons: Integration with Gmail is neat, but what about the rest of us?
After reminder or todo passes the expiry date program doesn't keep reminding user of old/late task (which is essential)
Would love to see some 'health' so clients that haven't been touched for awhile popup as needing a call/attention.

Overall: Solid product, love seeing it being actively improved on a regular basis. Also have been using as easy to share task based system. LOVE the way I can add a bcc email address to help file all customer email conversations, that and the search make for a huge insurance investment to ensure we always know what was said for each client.

Recommendations to other buyers: Highly recommended CRM tool

I LOVE Highrise

Jul 16, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros:
Easy to use, easy to learn, easy on the eyes. It has an intuitive design and it NEVER breaks down.

Cons: I'd like to be able to run a report on all of the entries marked Clients to see their basic data and the field that I added "Referred By."

Overall: Everyone at my company loves Highrise. It's easy to learn and intuitive to understand --even for the seriously non-technical employee. The few times that I have needed to contact support their response was swift, friendly and easy to follow. It's WAY cheaper than Salesforce and some of the other contact management databases out there.

Recommendations to other buyers: Don't make it so powerful that it gets hard to understand.

The best Customer Relationship Management Tool Ever!

Jul 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: The ease of use, features, prices, and tutorials are all amazing. There's quite a few small features like BCCing all emails to your customer so you can review conversations is a game changer. Being able to tag tasks with colored codes really helps. My to do list looks like that are amazingly convenient.

Cons: I really wish my task list was organized by a calendar. There's some syncing to Google Calendar that people use, but I frequently move blue (not important) tasks to the next day when I run out of energy. Then I review it. Google Calendar doesn't update fast enough to review it. I really want to see it organized by day of the week. Also, an Android app would be nice.

Overall: I've been using Highrise for 6 years and there was a period under 37 signals that there wasn't a lot of innovation going on. Since 37 signals passed it off to Nathan Kontny and company it's been moving at light speed. I can't wait to get the Android app!

BEST CRM EVER

Jul 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Cons: I have no complaints.

Overall: I love this CRM system. I use it to keep an accurate record of purchases clients have made, along with the outreach I do for the client.

My Go-To for keeping track of my clients

Jul 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: I can categorize and organize my clients and candidates in a way that makes searching for characteristics a breeze.

Cons: Sometimes I am working so fast that I forget to his save and lose what I was working on it I flip to another page. Auto-save would be great.

Overall: I have used other CRM platforms before and after Highrise. As a result, I came back to Highrise for it's ease of use and functionality.

How did I ever work without Highrise!?!

Jul 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Pros: Intuitive
Customer Service
Value

Overall: I have recommended Highrise to every small business person I have spoken with for years. And it only gets better and better with their frequent feature additions and improvements. On the rare instance I do have a question or a suggestion for improvement, the customer service is responsive, helpful, and friendly. I feel like they are a part of my team and working for my company's success along side me! I can't thank this team enough for the product they've produced.

Recommendations to other buyers: Try it for yourself and you will soon wonder how you ever worked without it!

Happy customer

Jul 16, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Pros: Pritty much everything

Cons: There is no reporting features, but there are nice workarounds for that

Overall: We love Highrise because of its user friendliness, the many features in the meantime (and this is increasing ever more!). Great support team to, very much on the ball!

Its great strength is its simplicity.

Jun 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Simplicity. Ease of use. Speed of familiarisation. Completely intuitive. Price. The Support system sets a standard far, far higher than most multinationals or multi-billion dollar companies could hope to even aspire to. It really is the Gold Standard of support systems.

Cons: Clearly this package will not suit every company but for our very short sales cycle and a customer base of around 1000 active accounts this package is faultless.

Overall: We have previously paid thousands of pounds for a CRM system (allied to a popular accounts package) which was a disastrous mistake. Countless controls and functions and sections and definitions and miserable standard of support meant it was shelved within a few months. The term CRM became closely allied to leprosy the whole exercise moved proper contact management back by months or possible years.
I found Highrise on an internet search and saw that many people described it as simple or stripped down which was exactly what I felt we needed.
We took the free version for about 4 weeks and then upgraded to a very cost effective monthly subscription.

Recommendations to other buyers: My advice would be to sign up for the free versions and then appoint an office Champion for it. Someone who will take ownership and monitor usage. Within a few weeks you will know which paid for option will suit you best.

When you need a simple to learn and use CRM, Highrise is the best.

Jun 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Easy to use and learn especially in team settings
Email drop boxes that can be used for emails to contacts, cases, deals
Use for support helpdesk functionality and it works great (check out the blog for more details)
Bulk emailing that can be tracked and separate segments created

Cons: Sometimes filters are hard to navigate
Could be better with integration from other SaaS products
Limited reporting

Overall: We are using Highrise and help other businesses transition to it. It is a terrific small business-friendly product that is super-easy to learn and has some great features most larger products have such as bulk, personalized, track emails and segments. We really enjoy being able to use the email drop box features to control much of the functionality of the product, and it's quite unique in that respect

Recommendations to other buyers: Read the 37signals blog to learn more and make sure you follow the README notes on changes -- the product is always evolving and getting better day by day.

Easy to use CRM

Jun 25, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Pros: Easy to use! Very well-written software; we almost never come across bugs or glitches. Very aesthetically pleasing. Very easy to input and access data. Very "smart" and does a lot of things automatically that other CRMs require manually. Many innovative and helpful features. The price is very reasonable.

Cons: The iPhone app isn't complete - you can do many things on it but not all. E.g we use custom fields and those cannot be filled on the app.

Overall: Researched many CRM programs until I settled on Highrise. I found it to be the best blend of usability, stability, features and price.

Great CRM tool. They did keep it simple ;)

Jun 20, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Xml exports. Enable me to do my own useful reports
It's not overloaded with features

Cons: No reporting tool

Overall: I love Highrise. I try to make everyone in my company love it and some of them do really fall in love ;)

Recommendations to other buyers: Please add: Tasks inheritance so on a company page there are displayed tasks assigned to people from this company More dropdown fields with predefined categories Instructions for filling in the form fields (in ALT?)

Incredibly useful for a small company/team that has to deal with plenty of leads efficiently

Nov 15, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Highrise is just amazing for a small company. Very straight forward, uncomplicated. It helped us immensely in dealing with 2000+ leads with only a 3 person sales force.

On the con side, which is not really a con, just something I'd like to see in this product is an ability to see some statistics of the type of contacts that you have. Right now I have to sort them by tags and export in xls and then do a pivot chart - which is inconvenient. This feature would help to know the distribution of your portfolio and its evolution, at a glance.

Who could use it:
Sales teams for managing contacts & deals
Marketing teams for managing contacts (PR, bloggers, journalists, suppliers perhaps)

Who couldn't use it:
Marketing for email marketing, campaigns, statistics - had to clarify this because CRM is often a misleading, blanket term for a lot of features.

Vendor Response

by Highrise on November 12, 2015

Thanks Ileana! We appreciate the review and kind words. Also, we're in the midst of rolling out bulk email for simple marketing campaigns and are constantly making improvements to other features with reporting definitely on the radar. Check out our blog: http://blog.highrisehq.com for the latest updates.