eFeedback Manager for Public Agencies
by Comcate
Comcate is the leading provider of web customer relationship management software for Government Public Agencies with over 250 agreements signed nation-wide. Comcate improves efficiency and customer service with affordable and easy-to-use software for citizen request management and communication, code enforcement, building and safety, rental inspections and animal control. Objective reports yield data for measuring ROI, benchmarking and better decision-making.
- Call Center Management
- Contact History
- Contact Management
- Contact Scheduler
- Custom User Interface
- Customer Database
- Customer Service Integration
- Customer Support Tracking
- Customizable Fields
- Customizable Functionality
- Customizable Reporting
- Dashboard
- Data Encryption
- Data Import/Export
- Email Marketing
- Knowledge Base Integration
- Lead Age Tracking
- Lead Management
- Legacy System Integration
- Mail Merge
- Mobile Access
- Product Catalog Integration
- Referral Tracking
- Remote Access
- Reporting
- Request Assignment
- Self Service Features
- Serves Government Agencies
- Serves Public Agencies
- Template Management
- Territory Management
Available on the following platforms: Windows, Web Based
Support available: 24/7, Regular Business Hours, Online/Self Service
About Comcate
Year Founded: 2000
Location: California - United States
Number of Customers: 200+
Industries Served: Local Government - City/County Management, Code Enforcement
