Who Uses This Software?

With Salesforces multi-tenant cloud computing model we can serve the needs of companies of all sizes, in any industry. Our customers benefit from a shared main framework, while maintaining privacy.


Average Ratings

3390 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $25.00/month/user
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Salesforce.com
  • www.salesforce.com
  • Founded 1999
  • United States

About This Software

Have you seen Salesforce's small business solutions lately? SalesforceIQ CRM is an out-of-the-box solution that sets up in minutes and is designed for growing businesses. SalesforceIQ allows sales teams to prioritize and spend time where it matters by eliminating manual data entry and proactively surfacing key insights. Or choose Sales Cloud, a customizable CRM platform that grows with you. Get real-time customer information and activity in one place, plus insights with dashboards and reports.


Features Checklist

  • Call Center Management
  • Campaign Management
  • Contact Management
  • Customer Support
  • Document Management
  • Email Marketing
  • Interaction Tracking
  • Landing Pages / Web Forms
  • Lead Management
  • Lead Scoring
  • List Management
  • Marketing Automation
  • Product Catalog
  • Project Management
  • Quotes / Proposals
  • Referral Tracking
  • Survey Management
  • Territory Management

Product Reviews

Not the best UI, but great way to organize data.

Mar 23, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: We use Sales force with Skuid and it's great. We love the way we can customize an make the UI exactly what we want.

Great company

Mar 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: It was a nice deal

Cons: None

Overall: Where do I begin? I love this company and all the wonderful things it has to offer. I consider my self very lucky to have experienced the joy of this company! I reccomend

It's good as well as complex

Mar 06, 2017
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: Its good but its complex too..
Also there are many more options to buy things seperately, maybe a package togather would be fine or i might need to recheck too..

Such a good tool for my business

Mar 02, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Easy to use

Cons: Sometimes it takes awhile to refresh

Overall: Working in sales, it's so hard to have something that everyone has access to that I also easy to use. Sales force is a wonderful tool to keep everyone on the same page! Easy to use, easy to read, and easy for list making.

Excellent tool

Mar 06, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Salesforce is the industry benchmark, with a multitude of capabilities, options and tools available.

NonProfit Uses Salesforce

Mar 05, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: As the CTO, I integrated Salesforce alongside marketing automation technologies. The only downside was the initial training costs.

Salesforce Review

Mar 04, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: Great service and great tool. Takes too long to sign in. I'd prefer to have access to the files much quicker. Very difficult to find and access signed contracts (or any other documents that are uploaded to the system).

great single pane of view

Mar 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Extremely
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Pros: easy to implement and use
good eco system

Cons: once inside this, difficult to migrate to others

Overall: salesforce is a SaaS based customer relationship management system that provides a single pane of view for users to stay within this system and provide comprehensive updates on orders/status

Recommendations to other buyers: plan well ahead of time, get stakeholders involved in implementation

Great company

Mar 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Easy to use

Cons: A little pricey

Overall: I have worked with salesforce many times and they always come through for me. Their software is top-notch.

Recommendations to other buyers: N.A

Easy Navigation

Mar 03, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: A leader in CRM software offering a fresh interface and easy to use drag and drop functionality. Abundant features and easy to read pdf tutorials.

Great Platform

Mar 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Salesforce is a very easy to use platform. After using it in my last job, you can really mold and use it for just about any purpose. I am interested in becoming an administrative because it is such an easy to use CRM.

Amazing S/w

Mar 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: It is so easy to use for our Sales and Disctribution. Salesforce helped our Sales and Distribution team to review orders and create new orders

Great tool with amazing concept, but needs to step up.

Mar 03, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: Not
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Extremely
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Pros: 1. Issue tracking (which can be used by any team e.g. pre-sales or issue tracking)
2. Ability to customize the screens and workflows.

Cons: 1. Interface with other tools.
2. Quality of UI(but not at risk of being a resource heavy site -- with people using browsers on PCs, Tablets, as well as mobile(iOS/Andriod).

Overall: This tool(especially when it was launched), was almost God-send.

With the real-time tracking, this tool brought in lot of automation and issue tracking features which could be used by any team be it pre-sales, opportunity tracking or just plan customer issue tracking. It was a superb boost to team productivity.

A couple of cons:
1. Since inception the UI or addition of new features, hasn't kept up much. With competition catching and so many freeware tools around - would like to see improvement in this front.
2. Interface with other tools doesn't have a lot of documentation - not sure if this is a business decision, but a good interface surely helps.
3. Having good user forums, which I find are the best platform for finding workarounds and getting new tips and tricks.

The (very large) elephant.

Mar 01, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Kicked off the SaaS revolution, and has continued to be at the leading edge of the curve. Not inexpensive, so need to consider it an extension of your sales department.

Salesforce connection with AS400

Feb 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: The ease of use and the data that can be captured and used

Cons: nothing

Overall: We use Salesforce for producer contracts and management with the AS400. We have created in the pass a questionnaire that would be trigger at renewal that the agent would need to fill out when response received it would up date the AS400 policy fields needed. We also use to create cases for work received. We make changes in AS400 that push up to Salesforce and update the agency records used by the sales department

First time with salesforce

Feb 27, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality

Comments: As a new user to Salesforce my transition was fairly straightforward. I've used proprietary systems in the past and the functionality is much better here.

The leader in CRM -- but still clunky

Feb 27, 2017
5/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: Salesforce is the leader, and has an incredible cloud and integration options -- but I still find the interface clunky and not use-friendly.

Super easy an friendly use

Feb 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: Super easy an friendly use- you can access anywhere you are and you can share information with other users. Truly recommend this product.

Excellent CRM software

Feb 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: Best in the market. Ease of use is awesome. Great features and amazing UI. Better than many other CRM products in the market.

Salesforce CRM

Feb 27, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: It's the standard of CRM. It's almost necessary, as that's what everyone bases their integrations off of. A bit difficult to pick up when I first started, not overly intuitive.

Agile reporting tool

Feb 26, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Agile, reporting functionality

Cons: reporting filters are too narrow

Overall: Salesforce can consume any data you are looking to capture and turn it into easy, mobile reporting. The reporting features are easy to customize and provide both customer & executive facing reporting with flashy dashboards that paint high level overviews at the click of a button.

Depends on your business size

Feb 26, 2017
5/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money

Comments: Salesforce is a very robust and expansive CRM software and may be overkill (as it was in our case) depending on the size of your organization.

Good software

Feb 26, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: The software is pretty good it is quick to install and manageable especially for a person using it for business.

Easy to use

Feb 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I absolutely love how easy it was to learn how to use this program! Thank you so much. It's hard to find a program that is user friendly.

Easy to use

Feb 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I absolutely love how easy it was to learn how to use this program! Thank you so much. It's hard to find a program that is user friendly.

Salesforce is the best!

Feb 25, 2017
5/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Functionality is awesome. support system is the best.

Cons: the time that it take is a lot for setup

Overall: Setting up is timely but that time you invest in it will be fruitful for your product. Salesforce's support systems is very good.

Use this to understand sales better

Feb 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Helps great with small businesses and to understand the business better and how to do you sales part with ease

A little expensive

Feb 25, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: It is no doubt expensive but definitely worth the money you spend. Some more focus on demos/tutorials to use salesforce could be awesome.

Great CRM service

Feb 25, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money

Comments: This primarily helped create more "leads" for our business and helped bridge modern CRM practices with more traditional ones.

Amazing tool, but you better know what you're doing

Feb 25, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: I've been using Salesforce for about three years (mostly for data storage and collection in collaboration with other teams). I love the flexibility of the platform, but have found it can be difficult to make changes without the help of someone with a SFDC certification (or knowledge of computer science/software engineering). Otherwise, it gets easier to use over time. Looking forward to continue to use it in the future.

Best product

Mar 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: It allows you to find anything easily . You can reference other cases with the same problems

Cons: Crashes sometimes

Overall: I use sales force at work and it is the best product. Anytime someone had a problem they can just give me a case number and I can find it, read all notes and follow cases

Recommendations to other buyers: Buy it and use it in your company

Certified Salesforce Admin

Feb 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Customizable, Salesforce Ecosystem, Service and Support

Cons: Getting re-certified every year!

Overall: I think Salesforce ecosystem is evolving their product, service and support is great! Companies using Salesforce like it a lot!

Recommendations to other buyers: No

Salesforce.com

Feb 25, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money

Pros: How easy it is to customize to meet my needs.

Cons: Customer support from Salesforce is hard to reach, but the user community is great.

Overall: I've been using/admin of Salesforce orgs for more than 10 years. Very powerful tool and easily customizable to any company's needs.

Love the Searching

Feb 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: I use Salesforce for work and I love the searching capabilities. It is easy to verify whether a new entry is a duplicate by searching for specific criteria (such as zip code or county). Love this feature.

Tested it, and was great but not for me.

Feb 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Cons: A bit pricey.

Overall: The reason for the 5-star review is because the software is fast, user interface is the best! Now, I did not adopt the software because the pricing was a bit too much for my company level.

Functionality heavy software but great potential

Feb 25, 2017
4/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: The almost endless possibilities in functionality and deliverables and integration.

Cons: It is complicated software and can be difficult to learn - I rely pretty heavily on my development team to help me understand how to make certain functionality work. I would not say that this is a software that the average user can just jump in and plug and play.

Overall: There is a lot to learn and it is a bit intimidating; however, almost any action or any tracking that you may want to do with respect to your accounts is likely possible.

salesforce is the best, but it's not cheap

Feb 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Comments: we started the implementation process for salesforce about a year ago, and six months later had a working product. a few more months of tweaking and all staff were able to use it to complete their jobs. We built a very custom org to match up with our existing workflow where possible, I would recommend to other potential users to first redesign your workflow with salesforce in mind. This would save a lot of money, time, and would use the tool optimally.

Starting to implement, so far so good

Feb 25, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Front end is easy to use and back end functionality seems to be user friendly.

Cons: Cost

Overall: We are converting our old Access database into Sales Force. We are at the early stages of implementation and so far things have run smoothly. We did a wide range search for a new CRM and every road lead back to Sales Force and we have not been disappointed.

Salesforce.com is the CRM to use

Feb 25, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Scalable and configurable

Cons: If it's not set up correctly, it's cumbersome because there's SO much functionality.

Overall: SFDC was implemented at our company. As sales people, we're required to use it like the Bible for all transactions and day to day logs

Recommendations to other buyers: Make sure your operations team has it set up to your needs as an organization. Be aware that it has a lot of plug ins from 3rd party sources that might mess up once in a while. IE: Aptus can be a total nightmare. It's not SFDC's fault - it's Aptus

Salesforce Data.com tool

Feb 25, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Extremely
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Pros: Affordable and easy to use.

Cons: The data is not always accurate. This is true of all contact data, I have found. So not unexpected and the they offer a way to update the information.

Overall: I use one section of Salesforce which is their Contact Data tool. It is called Salesforce data.com
It is reasonable in price and works great! I use it not only for specific contacts at a company, but to acquire office contact information within a larger organization. I also really like the feature that allows you to earn credits or "points" that can be applied to purchasing additional contacts. This is done by correcting or updating contact information within the system. They have been a HUGE asset for my recruiting firm.

Recommendations to other buyers: Don't be afraid to explore the corporate information as well.

Works Great

Feb 25, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Customization, Advance Features, Free Trial

Cons: Price

Overall: I run a small business that requires me to keep in touch with my clients on a day to day basis. I choose SalesForce because of it's advanced features. It sucks trying to run a company when your software is stuck in the last decade. Also, being able to customize things to my liking is a major plus.

Ease of Use

Feb 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: It's a great program to keep on your sales records. Very easy and excelent program and software For me it is very excelent.

Great, market leading product, premium support not worth it

Feb 20, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Definitely the leader in the space, easy to use, extremely scalable and supportable. Deep and robust developer tools and platform. Premium support for anything more than basic users not worth the extra $$ though.

Salesforce

Feb 20, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Salesforce is a powerful tools to a big company to made business, i use everyday for my sales and the documentation of my customer

Excellent Product

Feb 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: 85% higher on overall CRM functionality
80% better in scalability than any other vendors outside the leader category
84% of customers would recommend the product to peers
87% of users believe Salesforce CRM is headed in the right direction

Cons: The platform is fantastic for sales, services, and finance etc. teams to share data. The problem is when a company makes changes to their unique instance of SFDC and doesn't first consult the teams that actually use the tool about the changes. Structural changes are made higher up or with a technical person sometimes and if you don't consult the end user you can make it very difficult for those teams to maintain efficiency in their process.

Overall: Good CRM to be used by most IT departments in any industry.ease Of Use, tracking of all data.
Integrated with a number of third party tools which provides a lot of functionality.

great tool!

Feb 19, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: Not
Likely
Extremely
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Pros: so many features and functions

Overall: This software has helped us reach new levels in reaching our clients. High recommend others looks at this!

Top notch software

Feb 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Is let us have control over every customer and its required service as well as a detailed information

Overpriced

Feb 19, 2017
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Salesforce is an overly priced solution. There is a high cost for almost everything and you are forced to use only their approved stuff.

SF as an ATS

Feb 19, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: Not
Likely
Extremely
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Comments: Fairly easy to use, sometimes there are little bugs or issues where is it clearly an error or not working as designed. Some reports take a long time to run. Wish we could customize in Manage Workflow by requisition.

Overall very good Program

Feb 19, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: It gives you the possibility of following up on you customers and see the last activities for them. It's a great program to keep on your sales records

Review of QuickBooks

Feb 20, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Ease of use and the reports that can be generated.

Cons: Sometimes working with split entrees can be frustrating.

Overall: Quickbooks is an excellent product if your current software does not have a book keeping slot. It is easy to use, slight learning curve and the yearly updates always bring newly requested additions from subscribers.

To this day I don't get Salesforce....

Feb 18, 2017
2/5
Overall
1 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Saleforces is always praised as the end-all-be all or Client Relation. The UI is ugly and difficult to use. Their support is minimal to non existent. Training on it takes months (but is more realistically given up on before understanding how to optimize it's use).

Saleforce is great at gathering data, but awful at sharing that data back to you, and that is 90% due to crumby UI. Salesforce is in a constant state of back peddling. They know how to launch features, but not deliver on them. For this reason, you will constantly hear people say "it integrates with everything" or " I know it can do more, it's just card to learn..."

This may be my opinion, but if I didn't know how to find the brakes in my car, when all other cars have it next to the gas, then the car might as well not have brakes. I don't care if the care has awesome stereo options, MY CAR NEEDS BRAKES!

Salesforce: All-in-Oner

Feb 18, 2017
4/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Comments: Salesforce has been a fantastic way for our team to track which customers are paying us, what upsell opportunities exist for these customers, and to easily figure out our customers needs based upon their ecosystem affiliation.

The UI was super confusing at first, with so many different things to click on and learn about. Honestly, the first two months I constantly felt like giving up because I didn't feel as if I was adequately learning how to use the software. The paradigm shift happened when I realized that Salesforce was supplementing my ability to help paying customers and allowed for me to track upsell opportunities. Once I stopped focusing on Salesforce interrupting my current workflow and began focusing on it as a supplement to my workflow, the burden lifted and I was able to more easily learn on the fly.

Overall, I'm very glad that my team uses Salesforce (we previously used Base) because it affords every team in our company to stay on the same page for various customers and to integrate with various softwares we use.

Lots of features but hard to customize and keep track of everything

Feb 25, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Comments: Overall salesforce has a lot of functionality and the basics are easy but when you try to customize or setup new flows, reports etc.. it is very complicated and difficult to maintain.

Good software, but requires training

Feb 18, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: I use it in an almost daily basis. Even though I am not from Sales, this software provides good reference for many departments on customer and lead information. However, I don't find it very easy to use, features and settings are often hidden in non-intuitive menu items. The new layout / version is even more counter intuitive so I use the classic mode.
I wish there were more help items and explanations on how to do some things directly on the pages, and also some free video trainings.
Also, reports are not too hard to build, but could be easier. And there are reports that literally cannot be created (even though you have the information) because they don't fit one of the report categories.

Salesforce, excellent case management, too complicated administration

Feb 18, 2017
4/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Comments: I'm using Salesforce for case management, and it works really well. However, when we wish to configure our tenant, it's unnecessarily complicated. Setting up a custom domain should be easy, but the documentation is very unclear as how to complete that functionality.

Every research site needs something like this

Feb 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Beautiful graphs, easy to use once you get the hang of it. I love that you can upload emails from outlook directly! Everything you need for pre-study start up. Very useful metrics. Like that it rates CROs so you can work with the best.

Good tools for company that require simplicity and flexibility

Feb 17, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use and easy to learn. Friendly user interface. Require less skills to setup the templates, report. Comply with E2E process setup. Drag and drop options instead of coding for beginners.

Cons: Some complex requirement need complex setup or sometimes not possible to setup as required.
Only one or two layers of conditions will work better. Do not have API to connect to other apps. Only HTML code available to use.

Overall: I have been deployed Salesforce on the Ticket handling module at my company. My work objective was to review current workflow of Customer support team and to apply them with Salesforce. My jobs is to talk with SF implementor team with the workflow design, requires fields, SLA conditions. Found out this tool is very flexible to the need of workers.

Recommendations to other buyers: if your workflow not so much complex. This tool can answer your basic and intermediate needs to run business. Especially good with Sales module in case you need to track sales pipeline. This one is the best tool available in the cloud app market.

Powerful yet very advanced CRM.

Feb 17, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money

Comments: If you need the king of the hill, this CRM is the undisputed leader in this space. SF spans the gap from small business to true enterprise with its incredible ability to customize its options, integrations and advanced reporting. Only complaint is the the setup can be lengthy and not something you can just instantly pick up and use. It will take some time and energy to get going.

AEWSOOMEEEEE!!!!!!

Feb 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I Love It!!!! It is very user friendly. It is just awesome....very adaptive. They made it to the point that anyone can use.

Programming optional.

Feb 16, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use and configure.

Cons: Limited configurability without code.

Overall: We started out small with Salesforce, using it for a small group of our employees, when we rolled it out to more people people liked the fast and easy nature of the app. It was like any other web application they were used to. Our old application was on premises and slow to load due to its aging code and hardware requirements.

With the interface easy to customize and deploy out to users people are seeing their input made into action without delays of code testing. While it is easy to setup there is a limitation on the layouts you can make without code. It means some flexibility that people expect in page layouts like how fields are next to each other cannot be done without code.

It is not cheap for space but runs fast and very good support.

Recommendations to other buyers: Try it out in a dev org before starting. Know the limits.

Salesforce is the #1 CRM for a Reason

Feb 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Customization capability and ease of use.

Cons: Price

Overall: We have been using Salesforce for a little over 8 years now. I am the administrator and we have about 25 seats on the Enterprise license. The flexibility to create individual user dashboards, customize them to run on a schedule/email to users and to create/configure custom fields is unsurpassed. If you have the need and can get by the price it is well worth it.

Good, but over priced

Feb 16, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Pretty in depth coverage.

Cons: Pricey

Overall: Had them for years, but the cost out weighs the benefits. They have a tough way to get a hold of customer service reps.

Recommendations to other buyers: Get the most bang for buck!

Lots of room for data

Feb 16, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: Salesforce's CRM is great for storing large amounts of data. It can be a little difficult to organize and retrieve the data though.

Good Product

Feb 16, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: The product is a leader in the industry and has lots of cool features, but the UX is not good at all. It's not easy to use or clean or pretty looking.

Great software!

Feb 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Everything had been more than expected! The ease of the product is amazing! I'm so excited to have found this amazing product! Thank you!

Salesforce makes my job easier!

Feb 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have never studied anything business, so when I started this job, I was lost. My boss is a great guy and I am thankful for the opportunity, but sometimes when he brought things to me, I was totally lost at what to do. This program is very self-explanatory and helps me get the job done without having to bother him with a lot of questions. It sure makes the job easier. Very good value! I am happy to use it.

A standout among the crowd

Feb 16, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: Salesforce Marketing Cloud is clearly not just an email distribution platform. Through the use of various partner integrations and a suite of "studios", the Marketing Cloud package encompasses multi-channel opportunities to reach your audience, as well as the tools with which to do so in a thoughtful, defined marketing approach. To be sure, it's pricey. But the value is in the abundance of features and exceptional technical support.

My experience

Feb 16, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Comments: I like this because I can promote a better conection with my costumers. It is a great software that I have been using in my company for a while.

Reports are your best friend

Feb 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: My favorite feature about Salesforce is the ability to create customizable reports with all the information available in Salesforce. Being able to customize the interface to suit individual needs is also extremely convenient (e.g., setting different statuses for record, sending automated emails based on the status, receiving email alerts, and so on). I really like Salesforce!

Flexible and powerful tool

Feb 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The flexibility of Salesforce has allowed us to completely customize it to our orgs needs without needing to hire an outside firm. There is an incredible amount of support through documentations, support forums, and use case presentations.

Great for Marketing

Feb 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Salesforce puts all of your marketing needs in one easy place. You login and can view and update leads, campaigns, contacts, etc. It's a great way to keep track of potential sales leads.

All for one and one for all

Feb 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Salesforce is an ecosystem solution to your company's marketing, sales and support efforts. There is opportunity to configure and customize as much as you needed to make it work for your specific business model.

I like Salesforce

Feb 16, 2017
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support

Comments: Salesforce is great and I like how it's customizable. Sometimes it can be complicated though. I wish reports were easier to create, or that there with more templates.

Great CRM

Feb 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Salesforce does everything I need it to - never had any problems with it. Note, I wasn't involved in the purchasing decision so I can't comment on value for money

Great CRM... for the most part

Feb 16, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Salesforce gets the job done. It has everything you'd need from a CRM and makes it easy to generate custom reports. The only issue is it's interface. Could be cleaner and easier to use, but once you learn how to navigate, it's a useful tool. I'm not involved with the financials so am unsure of the value for money. Have also never spoken to customer service.

Salesforce Review

Feb 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Comments: Helps our sales team keep track of all accounts, in a very easy to use and organized way. Very beneficial for us as we grow larger.

Excellent, flexible and easy to use

Feb 16, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I am a huge fan of Salesforce - both as a user and an admin. Its flexibility and hundreds of add-ins make it invaluable in our organization. Although I do find some admin tasks to be tedious and repetitive, where efficiencies can be made, most of the system is very simple yet robust in its functionality.

Amazing Software

Feb 15, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: A friend recommended this software to me, took me a while to try it but its great and I'm really glad a did, give it a shot!

Salesforce review

Feb 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Great product must have ease of use great customer service outstanding interface for even the most complicated staff great buy for the money

Pretty good software

Feb 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This is truly an amazing software if anyone is intrested i recommend it right away it gets the job done and is easy to use

Wonderful way to track sales lifecycle

Feb 13, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: This is a great way to track sales and donor prospects. It has taken us from a disorganized mess to a more strategic process of donor solicitation.

Great for business

Feb 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: That it's really funtional and easy to use, we can load Travel agencies and Tour operators accounts and keep them updated and the best is that can follow up with the people involved with the chat funtion and talk directly with them.

Cons: By the moment, I do not have any bad experience with it.

Overall: We manage Europe & Asia accounts and it´s really helpful cause we have all updated, contracts, reservations, contacts for travel agencies and Tour operators and we can be in contact with the persons involved.

Salesforce

Feb 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Brilliant software, user friendly, great reporting tools available. Just overall brilliant experience using software.

A very easy an interactive App to work

Feb 13, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Is very useful and easy to use

Cons: None

Overall: Salesforce gives you the possibility of develop you works in an easy interface in which you can to continue the resolution of complaints, to keep records of clients with their respective information and to obtain statistical analysis on their database.

Recommendations to other buyers: None

Easy to use, and very friendly customization

Feb 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: While looking at solutions that allowed us to get a CRM system off of the ground pretty quickly, and still give us the flexibility to adapt it to our internal workflows, Salesforce was the best solution we had found. Using their enterprise API, connecting with their wsdl soap services from a .Net application was a breeze. Very intuitive interface allowed us to make changes to the forms, and fields, and even apply triggers for certain workflows. This quickly pays for itself when you compare to how much a development team would cost to maintain and customize it.

Salesforce is great!

Feb 13, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Integration, customization, ease of use.

Cons: Salesforce may look scary at first because of all the customization choices.

Overall: Salesforce has helped streamline almost every aspect of our business. All areas of our company now get email updates showing the status of deals, which eliminates confusion and communication problems. The customized reports and integration with BluePay makes it easier to find information.

Recommendations to other buyers: Check to see if any other software products are integrated with Salesforce, this will increase efficiency.

Great CRM Solution

Feb 13, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Forecasting and Lead Management.

Cons: If it had more ERP & Accounting functionalities, it would be great without having to integrate it with other solutions.

Overall: As CRM Solution, Salesforce offers everything you need to find and keep customers, close sales and grow your companie. It is particualry good to review full forecasts and analyze scenarios.

Salesforce main features include contact management, lead generation, opportunity management, sales forecasting, workflow automations, collaboration tools and many more. All of them greatly built and easy to use.

If you are looking for the best tool your Sales Team can use, Salesforce is what you need.

Recommendations to other buyers: Just great!

super great

Feb 13, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: It works great! love how easy it works and I use this site every day almost maybe every other day I would say everyone should try it.

Good Product for Money Spent

Feb 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Overall it was a very easy to navigate program. The cost for what a consumer would receive is fair.
The training video should be done more professionally.

Salesforce Standard

Feb 13, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Prominent system that is widely used. Streamlined and has many options to be customized.

Cons: Can be clunky if not properly managed. Can have a steep learning curve to utilize all its features.

Overall: I've used Salesforce for over 4 years now and it has become the SaaS standard platform for sales and marketing. It's reliable and integrates the vast majority of other technologies so it's highly customizable. Great technology.

Recommendations to other buyers: Saleforce is a market leader in its space.

amazing!!!

Feb 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The ability to enter all your sales and expenses, and capture all the receipts with my phone's camera, is a real time-saver. And everything is uploaded and stored in the cloud, so I can work anywhere and anytime!

Cons: The ability to enter all your sales and expenses, and capture all the receipts with my phone's camera, is a real time-saver. And everything is uploaded and stored in the cloud, so I can work anywhere and anytime!

Overall: The ability to enter all your sales and expenses, and capture all the receipts with my phone's camera, is a real time-saver. And everything is uploaded and stored in the cloud, so I can work anywhere and anytime!

Recommendations to other buyers: The ability to enter all your sales and expenses, and capture all the receipts with my phone's camera, is a real time-saver. And everything is uploaded and stored in the cloud, so I can work anywhere and anytime!

Best CRM application!

Feb 12, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Increased our total revenue and improved our customer service platform in a very short period of time.

Was not a fan

Feb 12, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Our company tried out Salesforce for 5 months. No one liked it. We ended up switching to Base. Was not the right fit for us.

My review of Salesforce

Feb 12, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: The team worked with this system to track our business. I think it is pretty good, when used. I really didn't have anything I did not like about it, it was pretty good.

Gold standard CRM

Feb 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: The features and support available make this a high end product, however the price can be restrictive for small businesses

I believe there's better out there

Feb 12, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: The way that Salesforce is organized is pretty much a mess especially for B2B companies like mine. Putting together drip campaigns seems so convoluted that I find myself trying to figure out which way is up.

Great option for my small business

Feb 12, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use, easy to start on my own

Cons: Can become expense for a small budget such as my company has

Overall: good customer services and easy to use. Customization options are nice as well. Overall good value for the money.

Recommendations to other buyers: give it a try and see if it works for you company needs

Completely Useful

Feb 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments:
Friendly platform to organize your sales team, as well as your customers.

Helps organize the work day according to the tasks assigned to each client, on the scheduled dates

Great value for the price

Feb 12, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: Sales force is ubiquitous in my experience, but it's not at all a pain to use. It seems like most problems arise from user error.

Great tool for larger companies

Feb 12, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: It is an expensive tool but it allows for a lot of customization and great workflow. It allows us to keep people up to date within a company very well and collaborate without getting confused about who is doing what on which lead.

A powerful tool

Feb 08, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: SalesForce can store a lot of data, but it is a cumbersome and not always very user-friendly. Still, it is a very powerful tool with a lot of great business AI built into it.

Functional CRM with extensive customizability

Feb 11, 2017
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Highly customizable, can change to accommodate whatever your business sales lifecycle looks like.

Cons: Usability is not the best. It can be hard to keep track of where you are going in the product and what options you are looking for.

Overall: I have used Salesforce as a CRM for a number of years. Almost everything you look at can be customized, it can handle the sales flow well. Some of the customization comes at a bit of a user experience cost.

Recommendations to other buyers: Talk to a consultant or someone experienced about Salesforce when you first dive in. There are many ways to set it up and it is good to find out best practices.

Good Software but $$$$

Feb 11, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: loads of options, good system for billing, keeping notes, assigning things to a large team and creating accountability.

Cons: costs. Some things need to be customized so you need someone who knows how to do it.

Overall: My company used this software for a long time. It became very expensive because each user needs to pay for the account. As the company grew we were adding money all the time. On the other hand, has great features like tagging people, storing important info, billing integration and more. You will probably need a programmer to customize it for you depending on your company needs. If money is no object, go for it.

Great tool

Feb 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Comments: My colleague and I are using this tool for lead generation. It is absolutely user friendly and a great application. Highly recommended!

Great program, but a real investment

Feb 10, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Salesforce is a good program that offers a lot of multi-country currency options, but it really is a learning experience to use the software and you should see the product as a both time and money investment if you plan on using it. Otherewise great program...

Great Tracking, Record Keeping and Functionality

Feb 10, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Flexibility and customization

Cons: Interface is bland but with so many features, it's a very minor detail.

Overall: Saleforce comes with a lot of flexibility, customization and work-arounds. Definitely a valuable tool that can be used organization-wide.

Salesforce CRM market leader for a reason

Feb 10, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Flexibility and capability to customize
Wide selection of modules available
Great free training open to everyone
Suits wide variety of CRM purposes so suitable for single person firm as well as a large institution

Cons: Lack of Union command in SOQL for ad hoc reporting
Screen layout limitations (column layout)

Overall: Incredible suite of functionality. Suits wide variety of purposes. Works for single firms to large institutions. Wide range of customization possible.

Our CRM of Choice

Feb 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Integration with different platforms, ease of access and organization of customer information.

Cons: None, it's great

Overall: After trying many different CRM software applications, we settled on this one due to the ease of interconnectivity to different platforms necessary to keep our operation running smoothly.

Recommendations to other buyers: No

Works When Used

Feb 09, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: The tools are excellent but getting sales people to be disciplined in using them is always the challenge.

Nice Platform

Feb 17, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Have been using it since last 6 months. Nice platform to keep updated everything. Only disadvantage i found is that any entry wrongly made with completed status cannot be changed or modified.

Sales force software

Feb 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to work

Overall: I use sales force software daily. It is easy to manuver and helps in my current sales role. We are able to look up what we need when others take calls to make sure what was originally given. I would definitely recommend this software.

Salesforce Ronit G

Feb 09, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Good interface and user friendly

Cons: Not flexible or easy to custom use

Overall: I used this software for work and found it generally easy to navigate. The subpages were decent and the interface was user friendly.

SalesForce Review

Feb 08, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: Good basic ticket and task management system, but immediately becomes cumbersome if you try to use it to manage a complex group or for more than simple task relationships. Development functionality is great, but you have to find a developer that can make it work.

5 Stars on everycategory

Feb 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The support is great.

Overall: Salesforce has achieved something the competition couldn't. The customer support is friendly and quick to action when in need.

Organization galore

Feb 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use and the app.

Cons: It can be a bit daunting to get start. Salesforce is a beast.

Overall: Salesforce has been a great addition to our company. It's easy to use, it keeps everything organized and most importantly, it keeps records of leads and sales in such a way that helps keep you motivated. It's all right there on the home screen. You can send emails, keep track of appointments, integrate your calendar/reminders, it's all there and best of all, there's an app so it's all at your finger tips.

Good Program

Feb 09, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: I've looked at a lot of CRMs and Salesforce has seemed to meet just about all my needs for our business.

One-stop shop for data needs

Feb 09, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Flexibility of potential data structures

Cons: Lag time between platform updates or when solutions become available

Overall: The Salesforce platform is highly customizable and extremely flexible in serving the needs of basically any type of client solution. As a client user myself, I'm impressed by how many components of the platform can be customized and modified to fit our needs -- one of the best features is the Query function which allows us to run a query on mostly any data table found in the platform. We are therefore not beholden to a specific data import/export structure in order to set up data the way we need, which makes email deployment and connection with other channels (e.g. Social Studio) very easy. We hesitate at the long time it takes for the Salesforce tech teams to implement features that are requested and that would help us (e.g. Send Time Optimization which will allow us to send an email to a subscriber at their ideal time of open), but overall the existing solutions are great for advanced users, i.e. the client really needs a team member or group that's adept enough to mine through all of the data setup options (with SF's support) and choose the right structure to meet specific needs.

Salesforce1 getting better

Feb 09, 2017
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Multi level of uses

Cons: Not easy tomlearn

Overall: I have been using product for over five years. I transitioned from goldmine. Sf is great, challenges are limited to new changes and updates with our product line and pricing. Analytics are a little quarkie but as time and experience grows, it gets easier.

Salesforce in a nutshell

Feb 09, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: I use Salesforce on a daily basis. While I wasn't a fan at first I have grown to love it. It has a lot of wonderful features that really help with our company. I like that you can go to a clients account and see everything that is going on. It is a wonderful program.

Good product

Feb 09, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: We use this software in our organisation and has been quite useful in terms of efficiency and output, the only thing missing here is confidentiality

It's the CRM, so that's why they always win

Feb 07, 2017
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Plugs in with all sorts of applications, everyone knows it, everyone uses it. For just about any other software that you want to integrate, Salesforce is one of the top ones.

Cons: The UI. The price. The fee to get in their app exchange. There are quite a few.

Overall: It's fine. It's really not intuitive or amazing in any way but framed after a database. The UI could use a lot of work (including Lightning). I like it, I use it, but the reason Salesforce has any value is the integrations, not the UI.

Recommendations to other buyers: Check it out. You'll most likely go with it until Salesforce has some legitimate challengers in a few years.

My Review for SalesForce

Feb 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Very functional
Gives you the opportunity to get really through reports

Cons: Ticketing system is very tedious

Overall: I have worked with MULTIPLE CRM but SALEFORCE is by far the most complete one in the market. The things that you can do with Saleforce are limitless and will boost your customer engagement and company overall. I would recommend it to anybody.

Recommendations to other buyers: Better for very big companys

Just get it.

Feb 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Don't kid yourself you need Salesforce. Bite the bullet and get access for your whole team, it will make your life so much easier.

Recommendations to others considering the product

Feb 06, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: If you are a large company with 500+ users I guess Salesforce is the way to go, if you are small or mid size try something like Nutshell CRM. Going with a smaller vendor has great advantages as they can push out updates a LOT quicker and have a smaller team that can make snap decisions on what's important while taking user feedback into account. I know it's trendy to always say "the user doesn't know what they want" but as someone who also works in enterprise software I find the real answer is more "they don't know how to explain what they want". A well run CRM tool will find out what the user wants.

The person who is CEO of your CRM actually affects you a lot too. Do you really think Benioff downloads random apps that don't affect his life? I know I do, because I'm very interested in seeing everything from login screens of new apps, swipe movements, menu drop downs, etc. I want to see it all and learn from it so that I myself can help make better applications. Salesforce...

A few bad things

Feb 06, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money

Comments: I can barely being to talk about how bad Salesforce is. I understand they were once the leaders in CRM software (sorry "web application" ) but it's become a bloated mess that reminds me of Yahoo. It's not intuitive, they do not keep up to date with web standards and the interface is just a nightmare. You don't know how bad it is until you use a website with an intuitive interface that doesn't make you click half a dozen times just to get to an edit screen. We used Salesforce for 6 years and I always think about where we would be at if we had used a CRM tool that actually excited us. I'm so glad we've made the switch to a more modern CRM that actually tries to make sure you are spending no more than the time necessary on the site to get things done. I found Salesforce to be demoralizing for our sales team. The stupid Outlook plugin would crash all the time and we'd have to get someone to troubleshoot it just to be able to send an email that goes directly into Salesforce. Not sure why...

great to help grow your business

Feb 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: With this software you get the help and information to grow your business and help your sales.The software is easy to use and easy to install.You can monitor things from the software right on your laptop.

Please everybody in the world by the software it's the best it's better than any software of the wor

Feb 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This is the best software in the world everybody should buy it even princesses and kids this after that

SalesForce

Feb 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: SalesForce is a great company, with excellent customer service, and features that work well on macs or PCs.

Clunky Interface, Powerful Engine

Feb 05, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: As only an occasional user (doing marketing research and needing data that sales have not provided...), I find SalesForce confusing to navigate...its saving grace is that once you've managed to figure out where you need to go, the data you need is always there.

A UI update to bring it up to current standards would make all the difference.

If only dealing with their support was better

Feb 05, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Powerful, customizable

Cons: Support is bad

Overall: Salesforce as a software is good. It's very customizable and very powerful. However, if you run into any hiccups don't expect to get help from their team. Calling Salesforce support is the equivalent of calling your phone /internet provider....horrible.

Recommendations to other buyers: I wish their was an alternative ...

Great Software to manage customers

Feb 05, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: My company introduced Salesforce in order to ease the work of our European Sales Team.
By far it turned out to be best CRM we have ever worked with.
Overall it helped the different teams to handle emails, cases and it is very interactive

Sales Force

Feb 05, 2017
5/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: There is so much this product is able to do.
Journey builder is a great feature and makes the process of building the journey easier.

Cons: Because there is so much, it can get confusing.
The classes are very expensive, but it is worth it for the pdf. Great knowledge base.

Overall: The company I work at started implementing Salesforce, we did extensive training. There is so much you are able to do with the product. We initially started using it to deploy our flok journey.

Recommendations to other buyers: Great company tool.

Good invoicing tool

Feb 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: everything you need in one place

Cons: Great program, big one to learn

Overall: Salesforce is a good reporting and invoicing tool. It also allows us to use it as a reporting tool when it comes to customer satisfaction for certain projects i can use it when ever required for data to be on hand!!!!! and very useful to updated on cloud

Recommendations to other buyers: I would recomend salesforce to small and large companies looking for a complete business system.

Bad platform

Feb 04, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money

Comments: The platform is fantastic for sales, services, and finance etc. teams to share data. The problem is when a company makes changes to their unique instance of SFDC and doesn't first consult the teams that actually use the tool about the changes. Structural changes are made higher up or with a technical person sometimes and if you don't consult the end user you can make it very difficult for those teams to maintain efficiency in their process.

Recommendations to others considering the product

Feb 04, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: Learn up on salesforce before you need to use it. It can be a bit overwhelming and confusing at first, and it's UI isn't the greatest. Do some research, watch some videos, play around with a test instance if you have it.

Recommendations to others considering the product

Feb 04, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Comments: Moving to Salesforce was one of the best decisions our organization made. As a group of non-profit volunteers, Salesforce has allowed us to automate a significant amount of our data collection and reporting, putting more time back in the hands of our volunteers

Great and easy to use

Feb 04, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: It was a great tool in the integration of my business into the real and tough world. It really helped us in many ways.

Excellent for divvying your tickets within your team!

Feb 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I cannot say enough great things about Salesforce! Honestly, it is essential for my team dynamics and keeps everyone on the same page consistently, and I don't think we could function without it. Salesforce serves as a consistently reliable tool that is simply undeniably imperative to our efficient workflow.

Capable but unintuitive

Feb 04, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Comprehensive

Cons: Unintuitive UI

Overall: Our company runs on Salesforce. As a "worker bee" employee the experience is easy and straightforward - time and expense entry are fairly good. As a company the solution supports our end to end... but it's really easy to tie yourself in knots with the complicated UI. Can search for hours without finding what you need. Gets better with time, but you rely on the one or two gurus a lot.

All companies should use this!

Feb 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: That it can be customized to fit individual and company needs.

Cons: There are something calendar setting that I would like to improve, but I know they will be addressed eventually.

Overall: I have been using Salesforce for a little less than a year and it has completely changed my life! I am able to get more projects completed because it helps with time management, tracking important information and there is a solution for almost everything I want to do!

Recommendations to other buyers: If your company is considering this, they won't be disappointed!!

Useful for diary tasks

Feb 04, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use.

Cons: Price.

Overall: A useful app that help you very much to organice the daily work. Sale teams are the best use for this app.

Recommendations to other buyers: No, thanks.

Salesforce review

Feb 04, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: I enjoy the flexibility of saleforce. Things can quickly be changed to meet your needs. I also like the dashboard if capabilities. However, since things are so customizable, this can make creating reports and pulling out information consistently a challenge

Great CRM tool!

Feb 04, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: We use Salesforce to keep track of our leads and pipeline. You can easily track campaigns, notes, and sales through accounts and opportunities. Highly recommend it!

Not the easiest to use

Feb 04, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: We use salesforce with an app (Skuid) on top and that's the only way I would want to use Salesforce. Skuid makes it much easier to use, but I may be biased!

One of the best CRM software's out there

Feb 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It's a modern and user friendly interface. Ample opportunities to configure and customize. It has everyone all in one, accounting, leads, campaigns.

Cons: There really is nothing bad about this software. It's one of the best in the industry.

Overall: I used to use this software in my previous position and I love it. It's more reliable than Raiser's Edge. It's more modern, user friendly and more efficient with its data.

Recommendations to other buyers: There are a lot of YouTube and other free videos online. Support is also very helpful.

Ease and efficiency in managing data

Feb 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Salesforce is an ecosystem solution to your company's marketing, sales and support efforts. There is opportunity to configure and customize as much as you needed to make it work for your specific business model.

Easy to use

Feb 04, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I really like this product because it is affordable yet functional. The new interface helps with the ease of figuring things out for a small business and if you have any questions customer support is great!

Salesforce

Feb 04, 2017
5/5
Overall