ManageEngine SupportCenter Plus
by ManageEngine
A CRM with specific focus on customer interaction(Service) management. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level. Unlike other CRM tools in the market focusing on sales-force automation, SupportCenter Plus offers an integrated customer interaction management(Customer SupportDesk),customer experience management, account & contact management, SLA management, customer self-service, and more
- Billing & Invoicing
- Contact History
- Contact Management
- Contact Scheduler
- Custom User Interface
- Customer Database
- Customer Service Integration
- Customer Support Tracking
- Customizable Fields
- Customizable Functionality
- Customizable Reporting
- Dashboard
- Data Import/Export
- Knowledge Base Integration
- Multi-Language
- Product Catalog Integration
- Reporting
- Request Assignment
- Self Service Features
- Template Management
Available on the following platforms: Windows, Web Based, Linux/Unix
Support available: Regular Business Hours
About ManageEngine
Year Founded: 1996
Location: California - United States
Industries Served: All
