Tracker
by PhaseWare
Year Founded: 2005
Location: Texas - United States
Industries Served: Software, Medical, High-Tech, and IT Services
Simple yet sophisticated customer service and support software that will grow with your business. Offer 24/7/365 customer support over multiple channels. Never let another incident fall through the cracks. Centralize information on customers, incidents, and service level agreements. Automate alerts, tasks and escalations according to predetermined business rules. Harness customer self-service technology. Communicate by phone, email, chat, forums and more.
- Billing & Invoicing
- Chat Functionality
- Contact History
- Contact Management
- Contact Scheduler
- Custom User Interface
- Customer Database
- Customer Service Integration
- Customer Support Tracking
- Customizable Fields
- Customizable Functionality
- Customizable Reporting
- Dashboard
- Data Import/Export
- For Construction
- For Government Agencies
- For Public Agencies
- Knowledge Base Integration
- Lead Age Tracking
- Legacy System Integration
- Product Catalog Integration
- Remote Access
- Reporting
- Self Service Features
- Software Development Kit
- Template Management
- Territory Management
Available on the following platforms: Windows, Web Based
Support available: 24/7, Regular Business Hours, Online/Self Service
