Customer Satisfaction Software Resources
Customer Satisfaction software allows businesses to collect, organize and manage feedback, both positive and negative. These applications provide survey, complaint tracking and call reporting capabilities. Customer Satisfaction software can integrate with CRM and Product Management solutions to help apply the acquired feedback to business interactions and product development. For related software solutions see Help Desk software, Customer Service software, Customer Relationship Management software and Survey software.
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Software News
Confirmit Announces Creation of 'Confirmit Flex' to Extend Platform Function...
11/17/2009 - New development platform enables fast creation of new applications.
ResponseTek Fall ‘09 Delivers ‘Next Generation’ of Custome...
11/05/2009 - SMS surveys and retail-focused reporting highlight the latest retail offering from leading voice of the customer software vendor.
Nationwide Autocentres Improves Customer Service With the Confirmit Platform...
10/29/2009 - Confirmit helps to halve costs and increase revenue.
Deloitte's 2009 Technology Fast 500 Lists Empathica as One of North America'...
10/23/2009 - Empathica attributes its 273 percent revenue growth to innovations in Customer Experience Management programs.
See all 19 articles in the Software News Archive
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