Top Customer Satisfaction Software Products

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FEATURED PRODUCTS

Built for large companies, Key Survey is a flexible, scalable, and integrated platform for tracking and improving customer satisfaction. Use beautiful and engaging surveys, automated notifications and workflows, and powerful analytic tools to understand exactly where to make improvements or promote good behaviors. When you connect Key Survey to your other IT systems, you'll close the loop between Marketing, Sales, Operations, and Customer Care. View Profile

Built for large companies, Key Survey is a flexible, scalable, and integrated platfom for tracking and improving customer satisfaction. View Profile

Get real time customer feedback to drive customer retention and referrals. AskNicely automatically emails customers a simple two-question email survey (based on the Net Promoter Score customer loyalty framework) that people can answer with just one tap. Listen to your customers in real time, catch unhappy customers before they churn and get more online reviews. Start sending surveys in minutes with no IT. View Profile

The web's nicest Net Promoter Score (NPS) survey. Automatically measure and act on customer happiness every day for free. View Profile

Reputology is the best-of-breed Review Monitoring & Customer Feedback platform for enterprises that operate multiple physical locations. Engage unhappy customers quickly & monitor anywhere customer feedback happens: Yelp, Google+, Facebook reviews, comment cards, etc. Uncover the root causes for customer compliments and complaints to make meaningful, long-term improvements. Fortune 500 companies utilize Reputology as well as recognized brands like Golds Gym and House of Blues. View Profile

Reputology is the Review Monitoring & Customer Feedback platform that helps multi-location enterprises improve the customer experience. View Profile

Improve customer satisfaction with Desk.com, the all-in-one customer support software for fast growing companies. Desk.com collects and organizes all of your customer conversations (Facebook, Twitter, Gmail, chat) into a prioritized actionable list, and gives your business simple tools to effectively respond to your customers. Take control of your customer support! Request a demo with one of our experts to learn more or sign up for a Free trial to get started. View Profile

Desk.com is help desk support software made smarter, easier and more affordable. View Profile

CloudCherry

by CloudCherry Analytics

CloudCherry is a Real-Time Customer Feedback Collection and Customer Satisfaction Measurement product to track & improve Customer Satisfaction. With CloudCherry, brands can analyse what drives Customer Satisfaction and loyalty. And by measuring key metrics like the Net Promoter Score and the unique Customer Delight score, brands can also discover actionable insights into areas of customer dissatisfaction, develop strategies to improve Customer Retention and address customer issues in real-time. View Profile

CloudCherry is a Real-Time & Omni-channel Customer Satisfaction Measurement product to track, measure & improve Customer Satisfaction. View Profile

Answer customer questions instantly with AnswerDash, the in-site help tab that delivers relevant support at the moment of customer need. AnswerDash helps growing companies scale their customer support by resolving common questions before they become emails, chat sessions, or support tickets. It also provides powerful tools that highlight commonly asked questions and identify content gaps on your site. Empower your customers and reduce your support costs! Request a demo to learn more. View Profile

AnswerDash delivers instant contextual help to customers, right in your site or app, reducing support costs and boosting engagement. View Profile

Qualtrics Vocalize makes managing customer satisfaction simple for businesses of any size. Our industry-leading dynamic platform and world-class support enable your business and customer satisfaction program to move with speed and agility. With flexible role-based dashboards, dynamic case management, and full CRM integration, you have the power to deliver unmatched customer experience. Request a demo or sign up for a free account to get started with Qualtrics today. View Profile

Qualtrics Vocalize is the easiest, most flexible solution for managing and improving your companys customer satisfaction. View Profile

Keep customers satisfied by lending an ear to what they're saying. Helprace lets you understand your users and build a better product. Customers can submit ideas without leaving your site and direct their questions, ideas, problems, praise right to your help desk. View Profile

Show customers that they matter with Helprace customer satisfaction software. View Profile

Delighted is the fastest and easiest way to gather real time, actionable feedback from your customers. Delighted uses the Net Promoter System to measure the customer journey. Organizations using Delighted can instantly collect, analyze and distribute customer feedback, enabling them to align customer needs with business growth, measure the customer voice over time and proactively reduce churn. View Profile

The fastest and easiest way to gather actionable feedback from your customers, employees, partners and vendors. View Profile

The #1 white-label review management and marketing platform for marketers, agencies and SEOs. Grade.us lets you: 1) automate getting more and better reviews on sites like Google, Facebook and industry-specific review sites; 2) recover unhappy customers before they write bad reviews; 3) monitor reviews across the Web so you always know what's being said about your brand; 4) automatically turn your best reviews into SEO-friendly Web and social media content to amplify your positive reputation. View Profile

The #1 white-label review management and marketing platform for marketers, agencies and SEOs. Automate more and better online reviews. View Profile

123ContactForm

by 123ContactForm

Automatizes the process of creating any type of form and survey. Designed to fit all business needs of collecting and managing data. View Profile

Automatizes the process of creating any type of form and survey. Designed to fit all business needs of collecting and managing data. View Profile

UserVoice

by UserVoice

Support ticketing + knowledgebase + satisfaction surveys + product feedback. Embedded in your web or mobile app & built for scale. View Profile

Support ticketing + knowledgebase + satisfaction surveys + product feedback. Embedded in your web or mobile app & built for scale. View Profile

UseResponse

by UseResponse

All-in-one support suite to get customer feedback and provide support for only $15/month. Self-Hosted and Cloud plans. View Profile

All-in-one support suite to get customer feedback and provide support for only $15/month. Self-Hosted and Cloud plans. View Profile

CX Group

by CX Group

Big data customer retention platform for improving overall customer experience View Profile

Big data customer retention platform for improving overall customer experience View Profile

Survicate

by Survicate

The fastest way to collect feedback from customers. View Profile

The fastest way to collect feedback from customers. View Profile

Testimonial Monkey

by Testimonial Monkey

Provides a platform for businesses to manage their online reputation by leveraging the power of customer feedback & reviews. View Profile

Provides a platform for businesses to manage their online reputation by leveraging the power of customer feedback & reviews. View Profile

It's a mobile friendly solution for client contact. Features include offline messaging, multilingual support, & customizable interface. View Profile

It's a mobile friendly solution for client contact. Features include offline messaging, multilingual support, & customizable interface. View Profile

The Survey System

by Creative Research Systems

Modular software for working with telephone, online, in-person and printed questionnaires as well as panel management. View Profile

Modular software for working with telephone, online, in-person and printed questionnaires as well as panel management. View Profile

Customer Thermometer

by Customer Thermometer

1-click feedback email solution that allows your customers rate your offerings. Generate your own buttons & embed them in any email. View Profile

1-click feedback email solution that allows your customers rate your offerings. Generate your own buttons & embed them in any email. View Profile

Salesmachine

by Salesmachine

Salesmachine is a Customer Success platform. Score your customers and generate tasks, emails & notifications automatically. View Profile

Salesmachine is a Customer Success platform. Score your customers and generate tasks, emails & notifications automatically. View Profile

Nicereply

by Nicereply

Customer satisfaction survey software View Profile

Customer satisfaction survey software View Profile

Blue survey software automates your feedback management processes, with focus on robustness, scalability, flexibility, and security. View Profile

Blue survey software automates your feedback management processes, with focus on robustness, scalability, flexibility, and security. View Profile

Gainsight

by Gainsight

Cloud-based customer success management solution. Includes customer life-cycle, risk management, and much more! View Profile

Cloud-based customer success management solution. Includes customer life-cycle, risk management, and much more! View Profile

Talk2us

by Elevate Research

Real-time customer feedback platform for brick & mortar businesses. View Profile

Real-time customer feedback platform for brick & mortar businesses. View Profile

TalkToTheManager

by TalkToTheManager

Own or manage a restaurant? Let your customers text their comments anonymously. Management can reply in real-time to fix issues. View Profile

Own or manage a restaurant? Let your customers text their comments anonymously. Management can reply in real-time to fix issues. View Profile

Field Solution Group

by Field Solution Group

Reputation management software for businesses looking to manage and utilize positive customer experiences to earn new business. View Profile

Reputation management software for businesses looking to manage and utilize positive customer experiences to earn new business. View Profile

GetSatisfaction

by GetSatisfaction

A simple way to build online communities that enable productive conversations between companies and their customers. View Profile

A simple way to build online communities that enable productive conversations between companies and their customers. View Profile

ClickDesk

by ClickDesk

Web-based multi-channel customer engagement application offering Live chat,Help desk, Browser phone and Social Toolbar. View Profile

Web-based multi-channel customer engagement application offering Live chat,Help desk, Browser phone and Social Toolbar. View Profile

Engagor

by Engagor

Social media tool that combines customer engagement, social media monioring and analytics features for customer service and marketing. View Profile

Social media tool that combines customer engagement, social media monioring and analytics features for customer service and marketing. View Profile

Client Heartbeat

by Client Heartbeat

A customer satisfaction survey tool that monitors client sanctification to identify unhappy customers. View Profile

A customer satisfaction survey tool that monitors client sanctification to identify unhappy customers. View Profile

5StarRocket

by 5StarRocket

Helps small businesses learn from their customers' experiences to win their loyalty, fix weaknesses and get more referrals. View Profile

Helps small businesses learn from their customers' experiences to win their loyalty, fix weaknesses and get more referrals. View Profile

Customers feedback - rating, thoughts and ideas via their cell phone (SMS, Voice and Web) at the point of experience. View Profile

Customers feedback - rating, thoughts and ideas via their cell phone (SMS, Voice and Web) at the point of experience. View Profile

Conduct surveys, Manage communities, and Monitor employee engagement with our competitive tool anytime, anywhere and on any device View Profile

Conduct surveys, Manage communities, and Monitor employee engagement with our competitive tool anytime, anywhere and on any device View Profile

Trustbadge

by Trustbadge

Mobile friendly solution that collects & displays genuine Customer Reviews at a glance. View Profile

Mobile friendly solution that collects & displays genuine Customer Reviews at a glance. View Profile

Toonimo

by Toonimo

Toonimo humanizes the web user experience with engaging digital walkthroughs. View Profile

Toonimo humanizes the web user experience with engaging digital walkthroughs. View Profile

Web-based, customer survey solution with survey authoring, question & answers library management, reporting, mobile devices support. View Profile

Web-based, customer survey solution with survey authoring, question & answers library management, reporting, mobile devices support. View Profile

Totango

by Totango

Totango is a customer success platform that drives action and focus for teams and predictable results for management. View Profile

Totango is a customer success platform that drives action and focus for teams and predictable results for management. View Profile

Bravo Video

by Bravo Video

Bravo enables marketers to instantly capture video from customers, users, and fans - right over the web. View Profile

Bravo enables marketers to instantly capture video from customers, users, and fans - right over the web. View Profile

Lightning Feedback

by Lightning Feedback

Web based solution that provides you with a simplest set-up to enable your customers to provide one click ratings. Free 30 Day Trial. View Profile

Web based solution that provides you with a simplest set-up to enable your customers to provide one click ratings. Free 30 Day Trial. View Profile

MyFeelBack

by MyFeelBack

Helps companies capture the customer insights they need to make data-driven decisions and improve their businesses. View Profile

Helps companies capture the customer insights they need to make data-driven decisions and improve their businesses. View Profile

RepuGen

by RepuGen

RepuGen is an online reputation management software that automates customer satisfaction monitoring and helps your business grow. View Profile

RepuGen is an online reputation management software that automates customer satisfaction monitoring and helps your business grow. View Profile

Helps you track your business Net Promoter Score, collect valuable customer feedback and improve customer loyalty. View Profile

Helps you track your business Net Promoter Score, collect valuable customer feedback and improve customer loyalty. View Profile

Satsum

by Satsum

Manage customer feedback and improve service. Use machine learning to understand customer needs, highlight actions for improvement. View Profile

Manage customer feedback and improve service. Use machine learning to understand customer needs, highlight actions for improvement. View Profile

Get real-time feedback on your support e-mails and helpdesk systems, start improving customer satisfaction and increase sales today! View Profile

Get real-time feedback on your support e-mails and helpdesk systems, start improving customer satisfaction and increase sales today! View Profile

TopBox

by Waypoint Group

TopBox provides a streamlined and cost-efficient B2B customer-feedback solution to help SMBs grow through strategic insights. View Profile

TopBox provides a streamlined and cost-efficient B2B customer-feedback solution to help SMBs grow through strategic insights. View Profile

An online forums software that helps you to create external and internal communities where problems are solved and ideas are exchanged. View Profile

An online forums software that helps you to create external and internal communities where problems are solved and ideas are exchanged. View Profile

InsightSofa

by ROUCEK Group

Provider of a customer experience management platform. Our powerful and cost-effective solution drives customer retention. View Profile

Provider of a customer experience management platform. Our powerful and cost-effective solution drives customer retention. View Profile

UserIQ

by UserIQ

UserIQ is a Customer Growth Platform that empowers SaaS companies to foster growth beyond the funnel. View Profile

UserIQ is a Customer Growth Platform that empowers SaaS companies to foster growth beyond the funnel. View Profile

Comprised of individual, integrated modules providing a comprehensive communication solution for associations & companies. View Profile

Comprised of individual, integrated modules providing a comprehensive communication solution for associations & companies. View Profile

Ask Inline

by Ask inline

Solution that helps teams create and automate great customer feedback campaigns. View Profile

Solution that helps teams create and automate great customer feedback campaigns. View Profile

Beyond Feedback

by Beyond Feedback

Custom-designed surveys and online reporting tools to gain insights about customers, employees, and the marketplace. View Profile

Custom-designed surveys and online reporting tools to gain insights about customers, employees, and the marketplace. View Profile

Bluenose

by Bluenose Analytics

Customer success platform that empowers SaaS businesses to proactively manage customers through complete visibility. View Profile

Customer success platform that empowers SaaS businesses to proactively manage customers through complete visibility. View Profile

Capillary CSAT Manager

by Capillary Technologies

Customer satisfaction and tracking solution with feedback capture, survey triggering, and net promoter score tracking. View Profile

Customer satisfaction and tracking solution with feedback capture, survey triggering, and net promoter score tracking. View Profile

Captures and processes feedback in line with strategic reporting requirements. View Profile

Captures and processes feedback in line with strategic reporting requirements. View Profile

An enterprise level audit & inspection management solution that allows for data entry from paper, browsers & the Checkit app. View Profile

An enterprise level audit & inspection management solution that allows for data entry from paper, browsers & the Checkit app. View Profile

Ask customers for feedback to measure customer satisfaction after they make a purchase. Smartly Integrated with POS, eCommerce systems. View Profile

Ask customers for feedback to measure customer satisfaction after they make a purchase. Smartly Integrated with POS, eCommerce systems. View Profile

Confirmit

by Confirmit

User-friendly software enabling creation of powerful and valuable survey research and feedback applications. View Profile

User-friendly software enabling creation of powerful and valuable survey research and feedback applications. View Profile

Online anonymous feedback collection and communication tool. Sort and review your responses easily. View Profile

Online anonymous feedback collection and communication tool. Sort and review your responses easily. View Profile

Customerville

by Customerville

Customer feedback solution that provides surveys design, live dashboards, e-publication engine, and email reporting. View Profile

Customer feedback solution that provides surveys design, live dashboards, e-publication engine, and email reporting. View Profile

Fully engage your customers and employees, manage feedback across the enterprise - use predictive technology to increase loyalty. View Profile

Fully engage your customers and employees, manage feedback across the enterprise - use predictive technology to increase loyalty. View Profile

eTouchPoint

by eTouchPoint

Customer feedback and coaching application for service-oriented businesses. View Profile

Customer feedback and coaching application for service-oriented businesses. View Profile

ExperienScreen

by myValueFeedback

An on-site customer feedback system helping you get data for positive change & better outcomes. View Profile

An on-site customer feedback system helping you get data for positive change & better outcomes. View Profile

Ezisay

by Ezisay

Understand what your customers think of you in less than 30 seconds. Online, mobile ready, customer satisfaction surveys. View Profile

Understand what your customers think of you in less than 30 seconds. Online, mobile ready, customer satisfaction surveys. View Profile

Net Promoter Score by FanExam is the best way to consistently measure customer satisfaction and collect actionable feedback. View Profile

Net Promoter Score by FanExam is the best way to consistently measure customer satisfaction and collect actionable feedback. View Profile

Feedbackly

by Feedbackly

Tapin Feedback is the easiest way to collect on-the-spot feedback on any device and all you need to manage your customer experience. View Profile

Tapin Feedback is the easiest way to collect on-the-spot feedback on any device and all you need to manage your customer experience. View Profile

FoxMetrics

by FoxMetrics

FoxMetrics product suite combines shopping cart recovery and personalization tools with customer surveys. View Profile

FoxMetrics product suite combines shopping cart recovery and personalization tools with customer surveys. View Profile

Genesys software provides omnichannel customer experience (CX) and contact center solutions in the cloud, on-premise, or a hybrid. View Profile

Genesys software provides omnichannel customer experience (CX) and contact center solutions in the cloud, on-premise, or a hybrid. View Profile

Heeduser

by Heeduser

Customer engagement platform that facilitates communication between company and its clients through online customer community. View Profile

Customer engagement platform that facilitates communication between company and its clients through online customer community. View Profile

JetJaw

by JetJaw

Encourages your customers to leave positive reviews on Yelp!, CitySearch, Facebook, Urbanspoon and other places that matter to you. View Profile

Encourages your customers to leave positive reviews on Yelp!, CitySearch, Facebook, Urbanspoon and other places that matter to you. View Profile

MindTouch

by MindTouch

Transform your product and help content into a customer engagement channel that increases web traffic, drives sales, & improves support View Profile

Transform your product and help content into a customer engagement channel that increases web traffic, drives sales, & improves support View Profile

mycustomerfeedback.com

by mycustomerfeedback.com

A unique online service that lets you capture and use customer feedback to improve business. View Profile

A unique online service that lets you capture and use customer feedback to improve business. View Profile

Natero

by Natero

Data-driven Customer Success platform for B2B SaaS View Profile

Data-driven Customer Success platform for B2B SaaS View Profile

Capture actionable customer feedback using the Net Promoter System® to proactively reduce churn and drive growth. View Profile

Capture actionable customer feedback using the Net Promoter System® to proactively reduce churn and drive growth. View Profile

A satisfaction solution that helps businesses manage reputations online by requesting feedback from customers & optimizing reviews. View Profile

A satisfaction solution that helps businesses manage reputations online by requesting feedback from customers & optimizing reviews. View Profile

Quality Driven Software

by Quality Driven Software

Sends surveys to customers asking for their feedback and rating, then tracks feedback and ties it to employee who performed the work. View Profile

Sends surveys to customers asking for their feedback and rating, then tracks feedback and ties it to employee who performed the work. View Profile

rateit.cool

by Cool Services

rateit.cool shows you the product reviews of other customers. This supports you in your buying decision. The App contains no ads! View Profile

rateit.cool shows you the product reviews of other customers. This supports you in your buying decision. The App contains no ads! View Profile

ReputationStacker

by ReputationStacker

A turn key solution for businesses to automate the management of their online reviews and reputation. View Profile

A turn key solution for businesses to automate the management of their online reviews and reputation. View Profile

Review Spreader

by Review Spreader

Helps companies generate reviews quickly with features including, review requests,google rank suggestions, and lead management . View Profile

Helps companies generate reviews quickly with features including, review requests,google rank suggestions, and lead management . View Profile

ReviewPro

by Review Rank

World-leaders in Guest Intelligence solutions for the hospitality industry. Improve guest satisfaction & reputation online. View Profile

World-leaders in Guest Intelligence solutions for the hospitality industry. Improve guest satisfaction & reputation online. View Profile

Web based customer satisfaction solution using surveys to measure and assess your customer experience. View Profile

Web based customer satisfaction solution using surveys to measure and assess your customer experience. View Profile

SatisMeter

by SatisMeter

An in-app feedback platform that collects NPS data based on specific usage patterns from mobile apps, web apps and via email. View Profile

An in-app feedback platform that collects NPS data based on specific usage patterns from mobile apps, web apps and via email. View Profile

Sibyl

by Signet Research

Self-Service Net Promoter Score platform designed with the flexibility to measure both customer satisfaction and experience. View Profile

Self-Service Net Promoter Score platform designed with the flexibility to measure both customer satisfaction and experience. View Profile

A customer satisfaction solution designed to gather feedback, respond in-app, utilize for multiple campaigns, and access alerts. View Profile

A customer satisfaction solution designed to gather feedback, respond in-app, utilize for multiple campaigns, and access alerts. View Profile

Increase ROI and customer satisfaction is this mobile chat solution. View Profile

Increase ROI and customer satisfaction is this mobile chat solution. View Profile

SureCritic helps small businesses identify and collect real customers reviews, through verification from the POS system. View Profile

SureCritic helps small businesses identify and collect real customers reviews, through verification from the POS system. View Profile

TechValidate

by TechValidate

The TechValidate SaaS platform creates credible content, sourced directly from your satisfied customers. View Profile

The TechValidate SaaS platform creates credible content, sourced directly from your satisfied customers. View Profile

Verified Credible

by Verified Credible

Reputation management tools that can help your business improve star ratings on major review websites. Reviews monitoring included. View Profile

Reputation management tools that can help your business improve star ratings on major review websites. Reviews monitoring included. View Profile

WizVille

by WizVille

A SaaS real-time customer feedback & complaint management solution, specifically designed for retail stores & local service providers. View Profile

A SaaS real-time customer feedback & complaint management solution, specifically designed for retail stores & local service providers. View Profile

Improve your seller rating through automated intelligent feedback requests on Amazon & eBay. View Profile

Improve your seller rating through automated intelligent feedback requests on Amazon & eBay. View Profile

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