Tracker

by PhaseWare

Year Founded: 2005
Location: Texas - United States
Industries Served: Software, Medical, High-Tech, and IT Services

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Increase First Contact Resolution (FCR)! Tightly integrated with Outlook to create email responses and tickets from Outlook with a single click. Available on-premise and as a web-based solution, Tracker nimbly handles alerts and escalations, complex event processing, SLA management and billing, and support ticket tracking. It also keeps track of ticket duration and time spent on the ticket (time tracking).

  • 360 Degree Feedback
  • Analytics
  • Call Reporting
  • Complaint Monitoring
  • Custom User Interface
  • Customizable Fields
  • Customizable Reporting
  • Data Import/Export
  • Email Notifications
  • Feedback Collection
  • Mobile Access
  • Reporting
  • Software Development Kit
  • Win / Loss Reporting

Available on the following platforms: Windows, Web Based, Mac
Support available: 24/7, Regular Business Hours, Online/Self Service