SpiceCSM
by SpiceCSM
SpiceHelpDesk brings best-of-breed customer service management functionality to the SaaS model of deploying application software to both internal (corporate help desk) and external (outsourced) contact centers. Reduces operating costs by delivering the only true multi-tenant (brand) system with built in knowledgebase and custom process workflows. Also includes a ticketing system, business rules engine, API,and much more. Spice is also the leading open source Customer Service Management company.
- Analytics
- Call Reporting
- Custom User Interface
- Customizable Fields
- Customizable Functionality
- Customizable Reporting
- Data Import/Export
- Email Notifications
- Feedback Collection
- Legacy System Integration
- Multi-Language
- Remote Access
- Reporting
- Software Development Kit
- Survey Management
Available on the following platforms: Web Based
Support available: 24/7, Online/Self Service
About SpiceCSM
Year Founded: 2008
Location: New York - United States
Industries Served: Call Centers, Help Desks, Higher Education, Business
