Customer Service Software Tools
179 solutions found. Filter these results to match your needs.
Show FiltersFeatured Customer Service Software
With a robust feature set and best-practice workflows out-of-the-box, EnterpriseWizard provides a complete process automation solution for Customer Service. Handling everything from support tickets to change requests, contract renewals, assets, surveys, and even timekeeping on a single integrated platform, it can be rapidly customized to map your most complex and unique processes, without programming. 100% Web-based, it is scalable, affordable, and available for SaaS or in-house installation. [Learn more]
Easily assign, track and manage customer support requests! Streamline and automate all requests! Various industries around the world use IssueTrak software as a platform to increase customer satisfaction and reduce expenses. IssueTrak's Customer Service software has proven effective in both large and small companies. Test drive IssueTrak today with our online demo! [Learn more]
SysAid CSS Helpdesk is an integrated ticket management software that instantly turns your email, live chat, and calls into service requests, helping you consolidate and centralize information. Prioritize your customers' service requests, increase agent productivity, and ensure that you stay on top of all your customers' needs using one, comprehensive helpdesk. [Learn more]
A CRM with specific focus on customer interaction(Service) management. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level. Unlike other CRM tools in the market focusing on sales-force automation, SupportCenter Plus offers an integrated customer interaction management(Customer SupportDesk),customer experience management, account & contact management, SLA management, customer self-service, and more [Learn more]
Used by over 50 of the Fortune 100, Intuit QuickBase is the fastest, easiest and most flexible way to increase customer satisfaction and service, regardless of size, location or industry. QuickBase is a web-based platform from which workgroups can easily create unlimited applications to manage and keep track of your customer queue. Get your 30-day free trial now! [Learn more]
Are you are looking for IT HelpDesk, Customer Service and Support, Trouble Ticket, Issue Tracking or Bug Tracking software? Manage all your company communications from a single point, provide outstanding support to your customers AND save money. Feature rich and affordable, versaSRS HelpDesk has all the features your business needs: knowledge base, customer self service, contracts management, integrated CRM, asset management, and much, much more. [Learn more]
TechExcel CustomerWise is an integrated CRM software application for managing customer relationships throughout the entire customer lifecycle, covering support, sales, marketing and asset management. [Learn more]
Castel Detect provides immediate real time voice analysis within seconds of spoken words. Your business can now monitor and detect emotions like stress, anger, excitement, and many more and proactively respond to customer providing best in class service! Words/phrases detection will be available in Q1 2012! Visit www.casteldetect.com today and request a LIVE demo for your business team! [Learn more]
Freshdesk is an on-demand customer support software. Your Support emails can be converted to Freshdesk tickets easily and your team will love the Knowledge Base, SLA and automation features. You can wow your customers with a Self service portal where they can browse solutions and even check the status of their tickets online. You can use the Freshdesk community portal to engage your customers and let them share ideas and vote on other people's ideas. [Learn more]
Increase First Contact Resolution (FCR). Tightly integrated with Outlook: single click to create tickets and response emails from within Tracker using Outlook's interface. Available on-premise, hosted, and as a web-based solution, Tracker nimbly handles alerts and escalations, complex event processing, SLA management and billing, and support ticket tracking. It also keeps track of ticket duration and time spent on the ticket (time tracking). [Learn more]
Contactual's award winning solution enables organizations provide an exceptional customer experience through increased service levels and first call resolution, while dramatically lowering costs by eliminating the need to purchase specialized hardware and software. Our innovative hosted solution seamlessly supports multiple customer interaction mediums - phone, email & chat - with integrated case & contact management, knowledgebase, IVR, monitoring, recording and reporting functionality. [Learn more]
iSupport, is used by more than 250,000 help desk professionals every day to help them solve their most demanding support issues. GWI offers two editions (Incident Management and Service Desk) with the power and flexibility to meet your company's needs as they change over time. iSupport enables you to manage Incidents, Problems, Changes, CMDB, Assets, Knowledge, Workflows, and more. [Learn more]
* The only true multi-channel solution, including full contact center telephony support * Integrated knowledge management out of the box * Create, track, escalate and resolve customer service requests * Supports various communication channels, such as, voice, web and email * Automate business workflows to ensure consistent case management * Manage case activities across divisions for knowledge sharing * Real-time dashboards and analysis * Provide a single source of all customer data [Learn more]
Novo Customer Support Suite is a completely web based online customer support software to help you optimize your call/support center operations. Whether you currently track support requests on paper or spreadsheet, or have customer support software that is no longer adequate for your current needs, we invite you to take a look at our Novo Customer Support Suite Software which enables you to provide a cost effective intranet or internet customer support environment. [Learn more]
Improve your efficiency and boost customer satisfaction. i-Sight enables you to quickly and accurately respond to customer service requests submitted through any channel. i-Sight is integrated web based case management software for managing customer service inquiries and complaints. Quickly record new inquiries, use call scripting, manage incoming emails, cusotmize workflow and assignment, and monitor your performance. [Learn more]
Parature Customer Service software integrates the customer portal, rich knowledgebase, full trouble ticket application, and a host of other modules in one dynamic, unified system that manages all your support needs. [Learn more]
Attn: Online Retailers: Integrated Customer Service and Marketing system for e-Commerce. Connects with shopping carts, accounting software, e-mail. Automates customer service and back office. Marketing to existing customers: retention, cross-selling, win-back and more. [Learn more]
Noetica's SYNTHESYS call center management software provides the most intuitive agent guidance technology on the market by combining SOA (Service Oriented Architecture) and BPM (Business Process Management) techniques delivered through a unique visual logic-mapping interface. With SYNTHESYS you can build your own Customer Interaction Management Solution and adapt your Agent User Interface quickly and easily to your existing infrastructure without any programming. [Learn more]
BMC Remedyforce Service Desk is a robust help desk system that is delivered through a software as a service (SaaS) model. It serves as a single point of contact to meet objectives of both users and IT. [Learn more]
Comprehensive, modular and easy to use web-based customer care and knowledge sharing software suite. The Fuze Suite emables you to quickly and affordably extend multi-channel self-service and assisted-service support to your customers, partners, staff and other stakeholders, Think of it as eSupport, community and social business software combined. [Learn more]
TeamSupport is a web based customer support management solution. In short, we help companies excel at managing their customer support communications through the channel most comfortable to them - telephone, web, e-mail or chat - all from the cloud. TeamSupport also helps companies break down departmental silos and enhance communications. Easily share data & keep everyone in the loop - including the customer base. Effortlessly turn emails into tickets and consolidate exchanges in one place. [Learn more]
Sage ACT! is the #1 contact and customer management choice of small businesses and sales teams designed to help you build the long-lasting, profitable relationships your business thrives on. Try it free for 30 days. Learn more now! [Learn more]
KBPublisher is a web based knowledge base application that can be pretty much anything you want it to be. Use it to share knowledge with others. Publish and manage articles, white papers, user manuals, business processes, FAQs, online help, APIs and any other type of information. All your users would need to access your information is a standard web browser and an internet connection. [Learn more]
Alloy Navigator Express is a tightly integrated Help Desk / Asset Management solution for Small & Medium Businesses. It offers everything you need to manage your help desk tickets and hardware/software inventory in an intuitive and easy to configure environment. Alloy Navigator Express is the solution for IT organizations looking to improve their efficiency and streamline help desk operations. * Help desk ticketing * Network inventory * Knowledge base * Automatic email notifications [Learn more]
Everest is used by leading companies around the world to manage customer feedback, requests, complaints and internal/supplier corrective actions. Everest is flexible and used across many industries to increase customer loyalty and improve quality. Built-in workflows, due date tracking and automatic reminders ensure that every concern is handled in a timely and efficient manner. Reports and charts can be generated instantly and e-mailed directly from the system. [Learn more]
Advisor is a web-based problem solving tool that utilizes artificial intelligence technology to assist customers as a live help desk employee would. The software poses a series of questions and possible solutions to the customer until problem resolution. Using AI, the system learns from the customer's responses to provide better and better advice over time. If it is unable to satisfactorily respond to a customer query, it auto-transfers them to live help. [Learn more]
One time license fee of $199 or less per scheduled resource, AyaNova is affordable, network-able, and user friendly service management and work order software for Windows. Manage all aspects of service and repair with work orders, service scheduling, history, preventative maintenance, quotes, customizations for your specific service industry, custom reporting, searchable knowledgebase, QuickBooks or PeachTree interface, web browser and mobile browser interface and much more [Learn more]
All Customer Service Software
179 Solutions Listed
01 Communique - Im OnCall
Secure web-based remote control of a customer's PC, within seconds of the customer's call for help. [Learn more]
4CS - iSupport
Manages support requests, service knowledgebase, request escalation to parts, service and warranty groups, and performance analysis. [Learn more]
Achiever Software - Achiever CRM
Scalable and highly customisable enterprise-wide solution covering Sales, Marketing, Customer Service & Support. [Learn more]
Activate - Activate
Self Service Provisioning product allows Business Users to perform tasks that would normally be done manually by the Service Desk. [Learn more]
Adiance Technologies - Sidance
VOIP call center solution for the contact center industry based on an open source, standard-based IP PBX, Asterisk. [Learn more]
AdvanTec Information Systems - E-Track
Web and LAN based inegrated customer service - tracks trouble tickets through completion and resource utilization. [Learn more]
Airframe Business Software - CRM Express
Automate your CRM processes and track your prospects, customers and other information for the long term. [Learn more]
Aivea - Customer Experience Portal for CRM
Allows you to implement an effective online support channel and manage self-help resources in Microsoft Dynamics CRM. [Learn more]
Allegiance - Enterprise Feedback Management
Fully engage your customers and employees, manage feedback across the enterprise - use predictive technology to increase loyalty. [Learn more]
Allegiance Technologies - Active Listening System
Feedback Management Solution - allows companies to respond to customer complaints in minutes rather than weeks or months. [Learn more]
Help Desk support software, IT Infrastructure and asset management with comprehensive inventory. [Learn more]
Altitude Software - Altitude uCI Suite
Manages self-service and assisted interactions with customers across voice, email and web channels. [Learn more]
Applied Innovation Management - HelpDesk Expert for Customer Service
Complete customer service software solution for ticket, request, problem, and call tracking. [Learn more]
Apropos Technology - Multi-Channel Interaction Management Suite
Suite of integrated applications; manages all customer interactions - Email, Voice, Web, Fax, and Voice Chat (VoIP). [Learn more]
Aspect Communications - Aspect Contact Server
Integrates CRM resources and makes real-time data available to contact center agents and decision-makers. [Learn more]
Assistly - Assistly Customer Support
Assistly is help desk support software made smarter, easier and more affordable. [Learn more]
Auric Technology - Auric Prospector
Web based CRM that includes opportunity management, customer service and reporting. [Learn more]
Avaya - CRM Central
CRM solution with call center and call management capabilities; handles telephone, Internet, fax, email, etc. [Learn more]
Axios Systems - assyst
The world's most advanced best practice based IT service management software solution. [Learn more]
AXLR8 - FastTrack
Customer Relationship Management (CRM) solution for your sales and marketing business processes. [Learn more]
Axonom - Powertrak
Call Center module brings Internet-based marketing, ordering and customer service options all day, every day. [Learn more]
Bennett Technologies - Helpdesk CRM
CRM for customer service and helpdesk. [Learn more]
Big Network - CRMS
One centralized database for a complete view of all customer interactions, from sales and marketing to customer service and support. [Learn more]
Gives you out-of-the-box processes for incident management, self service, and inventory tracking for your help desk. [Learn more]
BMC Software - BMC Remedy Knowledge Management
Provides service desk analysts with a knowledge base of easy-to-find solutions and gives users self-service search options. [Learn more]
BPMonline - BPMonline CRM
Provider of SaaS / on-demand CRM solution for customer relationship and business process management. [Learn more]
C3Gateways Services - ContactIP
Innovative customer-interaction software suite that maintains a natural flow and feel in a conversation. [Learn more]
Fully blended call center, collections center telephony software with a fast and accurate predictive dialer. [Learn more]
Chat Relations - ChatRelations LiveChat
Free customer service software for websites. Instant connect tool to enhance online customer support. Download today! [Learn more]
Chordiant Software - Call Center Advisor
Allows call center and retail agents to initiate and manage processes during a customer call without switching desktop applications. [Learn more]
Cincom Systems - Cincom Synchrony
A Customer Experience Management (CEM) Solution for contact centers that guides winning conversations with customers. [Learn more]
Citrix Systems - GoToAssist
Web-based, allows businesses to remotely assist their customers or employees and conduct online sales demos. [Learn more]
Client Technologies - Clientele CRM Suite
Manage, synchronize, and coordinate customer interactions across channels and ensure up-to-date client data. [Learn more]
Close Fit Software - Close Support
Multi-user help desk software application that is affordable, simple to install and easy to use. [Learn more]
Cloud Conversion - eCommSource
Offers online retailers the ability to manage their customer service and support operations with the Salesforce.com Service Cloud. [Learn more]
Comarch - Next Generation Service Fulfillment
Component-based service creation concept to reduce service lifecycle and enables CSPs to update the customer service portfolio. [Learn more]
Conative Systems - DBS4
Service Manager with Sage MAS 90 and MAS 200 Accounting Solution provides a business system indispensable to your operations. [Learn more]
Consona - Consona Customer Management
Process-driven customer management software solution allowing companies a phased approach to managing the customer experience. [Learn more]
Helps companies provide great customer service over the phone, by email or on the Web. [Learn more]
Coveo - Insight Solutions Customer Service
Help companies gain insight from their information ecosystems by consolidating, correlating and normalizing information, and more. [Learn more]
CRM by Web - CRM by Web
Web-based CRM software that supports sales analysis, customer service, quotes management, order tracking and invoicing. [Learn more]
Crow Canyon Software - CCS Customer Service
Provides a powerful account, contact and ticket management that your organization requires to optimize call center/support activities. [Learn more]
Cube Software - CubeCMS
A complaint management system which you can use to log, monitor and attend to complaints. [Learn more]
CustomAnswers Software - CustomAnswers CRM
Powerful, flexible, customizable and affordable Knowledge Base, Ticket Tracking, Service Requests, Email Management, Live Chat & more. [Learn more]
Complaint handling software that makes it easy for your organization to collaborate and share information. [Learn more]
Customer Service Delivery Platform (CSDP) - Service Relationship Management (SRM) 3.0
Focuses on automating end-to-end service lifecycle management and embraces the concept of service as a relationship and a revenue generator, rather than a cost center. [Learn more]
Customer1 - CRM for Customer Support
Customer1's streamlined support software enables contact centers to improve key operational metrics and reduce overall support costs. [Learn more]
CustomerSoft - ESP 3.7
A common customer service database shared by Sales, Customer Support, Marketing and other functional areas. [Learn more]
CyberNiche Software - Any Request
Web based system for managing all customer requests. Optional email notifications. [Learn more]
Degree3 - Degree3 Q&A
Adds Q&A to each and every page of your site, allowing your visitors to find relevant answers quickly. [Learn more]
Web based, self service CRM tool that transfers to live help if needed, provides statistics and Q & A functionality. [Learn more]
Digital Gateway - Digital Salesforce
Enables tightly-coupled marketing initiatives, product sales and customer retention. [Learn more]
Browser based knowledge base solution that is highly searchable and can be used for just about anything - FAQs, online help, APIs, etc. [Learn more]
E-Warehouse - Oxygen Service Desk
Professional fully integrated Service Management tool with comprehensive service desk support software and a low cost of ownership. [Learn more]
EBSuite - Customer Service Help Desk
Track & service your Customers, manage Service Requests and Cases, publish Solutions and Knowledge. [Learn more]
eGain Communications - eGain Service
Email management, live web customer service, service fulfillment, knowledge management and self-service. [Learn more]
CRM solution for use in sales, support and marketing environments. [Learn more]
ENTP - Tender Support
Organizes your customer care so you can focus on delivering the best service possible. [Learn more]
Eptica - Eptica Entreprise Suite
Multi-channel customer interaction software, either in-house or on SaaS, delivers consistent, managed service across all channels. [Learn more]
Escon Information Consulting - SupportPortal
Web-based customer support solution with incident, news and knowledge management, product catalog and support forum. [Learn more]
eTouchPoint - eTouchPoint
Customer feedback and coaching application for service-oriented businesses. [Learn more]
Exact - Synergy Enterprise
Web-based solution that includes e-documents, e-CRM, e-logistics, e-project, e-HRM, e-financials, and e-procurement. [Learn more]
Exaxe - Income Plus
Income Plus has been designed to support multi-channel distribution, end- to- end sales and service processing, and to enhance customer service. [Learn more]
ExDesk - ExDesk
Help desk software solution for the IT support and service provider communities. [Learn more]
Firstwave Technologies - Firstwave Takecontrol
Call center based client-server application that allows cross-departmental sharing of information. [Learn more]
ForeSoft - CRMdesk
Web-based help desk, customer service and online support software. [Learn more]
A web-based helpdesk and customer support software delivered as a service. [Learn more]
FrontPhase Technologies - FrontPhase
Web based help desk software; self assist, inquiry assistance, and customer service panel. [Learn more]
Focuses on an integrated service, sales, marketing, multi channel application with complete voice enablement . [Learn more]
FSi - LobbyCentral
Customer queuing and service analysis software for customer service departments. [Learn more]
Comprehensive, modular and easy to use web-based customer care software suite. [Learn more]
Affordable, network-able, and user friendly service management, dispatch scheduling & work order software for Windows. [Learn more]
Healthation - AboveHealth
Next generation solution for health plans, providers, members, employers and brokers. [Learn more]
HioxIndia - PHP Online Chat Software
PHP Online Chat Script is an online live customer support software designer for php based websites. [Learn more]
inContact - inContact Platform
Customer call center software with voice response system, skills-based routing, speech recognition, inbound/outbound and call blending. [Learn more]
IndusMedia Technologies - eServiz
3 reviewsComprehensive complaint registry mechanism, AMC & Warranty, Field and customer management, including alerts and reminders. [Learn more]
Infinium Software - Infinium CRM
Contact Management, Lead Management, Call Center, Customer Support, Help Desk, Customer Service and Support. [Learn more]
Infogain - Customer Centric Framework
Provides the enterprise a singular and updated customer vision with Customer Information Management. [Learn more]
Infor - Epiphany Service
A comprehensive Web-based, multi-channel customer service application to improve call handling and responsiveness. [Learn more]
inLighten - iAdvance
Delivers custom audio/visual ???Next Available Station??? alerts to waiting customers via any type of video display. [Learn more]
Interactive Ideas - PremiumTalk
Allows you to offer pay-per-call and pay-per-chat services from their website; easily monetize customer calls with no startup fees. [Learn more]
interlinkONE - ILINKService
Assists with the management, tracking and resolution of customer service and support issues. [Learn more]
QuickBase online database can help you collaborate more efficiently and work more productively. [Learn more]
100% Web based Help Desk software, Customer Support Desk software, Asset Management Software and Issue Tracking software. [Learn more]
End users can submit requests for service, search for solutions, and view the status of their open incidents. [Learn more]
Iventa - The Dashboard System
The ultimate online management system - Marketing Campaigns, eCommerce, Subscriptions, Web Content and more. [Learn more]
Kana - Kana E-Service
eCRM solution; enables communication across all customer touchpoints and across operational functions. [Learn more]
Kayako - SupportSuite
Robust and flexible solution, allowing you to implement effective support channels, e-mail management and manage self-help resources. [Learn more]
Lagan Technologies - FrontLine
Interaction management software used primarily for customer initiated contact. [Learn more]
Languistics - B-Message
Software that extracts mood, intent and urgency from customer emails and speech-to-text messages. [Learn more]
Listopica - FAQ Manager
Web based customer support tool to create and maintain a searchable archive of frequently asked questions and knowledge base for ASP.NET sites [Learn more]
Live2support - Chat Interface for Operator
3 reviewsAdd live chat on your web site watch visitors on your web site in real time and chat with them. Free 15 days Trial [Learn more]
LIVECHAT - ContactCenter
Solution for managing online customer interactions, which enables real-time, web-based customer service chat-based communication. [Learn more]
LiveHelpNow - LiveHelpNow - Customer service suite
Customer service software with fully featured help desk. Integrated help desk ticketing, self-service and live chat systems. [Learn more]
LiveTime Software - LiveTime Support
Provides an enterprise-wide solution for delivering complete customer service and support for your organization. [Learn more]
LogMeIn - LogMeIn Rescue
Real-time remote control of a customer's computer over the Web. [Learn more]
Build customer relations through a proactive and responsive customer service and quality initiative. [Learn more]
Magnoware Systems - DataTrack System
3 reviewsAssign, manage, and distribute vast quantities of work requests without needing to enlarge technical staff. [Learn more]
A CRM with specific focus on customer interaction management. [Learn more]
Manam Infotech - SpeechVox Logger
A high performance - low cost voice logging system, capable of recording every speech interaction necessary for your business purposes. [Learn more]
MasterSuiteApps.com - MasterTrack
Web-based issue tracking system that allows technical and customer support teams to manage customer questions and requests. [Learn more]
Meet Your Market - MarketsMaster
1 reviewMarketsMaster is a web based solution to help companies close the loop in communication and management of the entire business. [Learn more]
Message Technologies - AssuredVoice by MTI
A hosted, speech-enabled self-service solution for retailers. [Learn more]
Microsoft - Dynamics SL
1 reviewIntegrated business management solution that automates financial, customer relationship and supply chain processes. [Learn more]
Mindshare Technologies - CONNECT
Customer feedback in Real-Time; track the customer's perceptions of your business as they change daily. [Learn more]
Moxie - Spaces
Social workspace that enables companies to connect employees, customers and partners to engage in business, share knowledge and more. [Learn more]
Multima - NetKeeper
Automate day-to-day tasks for sales, customer service, marketing, field service, help desk and call centers. [Learn more]
Diverse, flexible ticket management solution that supports a wide spectrum of customer service capabilities. [Learn more]
NDA - Sell-n-Serve
Web based quote-to-order and customer support application. [Learn more]
Neocase Software - Neocase CS
Maximizes productivity and quality of service through self-service, knowledge management and advanced workflows. [Learn more]
NetResults - NetResults Tracker
Web-based collaboration tool to help companies track business issues and automatically manage them through to resolution. [Learn more]
NetSuite - CRM and Customer Service Software
Mid-market software combining CRM and Ecommerce / Web capabilities with Accounting / ERP capabilities in one web-based application. [Learn more]
nGenera - nGen CIM Suite
Helps achieve an ROI on business and social strategies by empowering customers to engage in the interaction channel they prefer. [Learn more]
Nixel Technology - Nixel OCMS
Integrated 24x7 multiple channel customer service, complaint & request management environment with automated workflow. [Learn more]
The only Customer Interaction software allowing employees to use a single system. Enables non-technical staff to map processes. [Learn more]
Software that enables you to provide a cost effective Intranet or Internet help desk support environment. [Learn more]
NTR Global - InQuiero
Secure, fast and easy-to-use on-demand remote access and remote support solution. [Learn more]
OmniVue - Microsoft Dynamics CRM
Microsoft Dynamics CRM, combines the rich capabilities of best-in-class CRM with the ease of Microsoft Office. [Learn more]
Oncontact Software - Client Management Software
CMS houses all the critical business information to develop effective sales, marketing and customer service strategies. [Learn more]
OneDesk - OneDesk
On-demand software to facilitate service delivery and product development collaboration. Includes Customer Feedback Management and more [Learn more]
Oracle - Oracle eBusiness Suite
Fully integrated, comprehensive suite of business applications for the enterprise. [Learn more]
Oracle - Oracle Fusion
Unified suite of best-of-business capabilities to handle all front and back office functions delivered on open technologies. [Learn more]
Get an online support portal to manage and deflect up to 80% of your incoming service inquiries. [Learn more]
Pegasystems - PegaCRM Template
CRM solution spanning the Web, contact center and across the enterprise. [Learn more]
Powerful, affordable customer-support and help desk support software solution built on Microsoft industry standards. [Learn more]
Plmedia - StaffOnline
Live help support software with audio video features. [Learn more]
QMS Software - Ulysses Suite
Service Management, Sales Force Automation, Asset Management, Facilities Management, Customer Care Helpdesks. [Learn more]
QualityUnit - LiveAgent
Powerful online chat software that allows you to communicate with visitors in real-time, provide live customer support and manage your support staff. [Learn more]
ReadyDesk - ReadyDesk
Web based Issue Tracking & Help Desk system that helps companies streamline their support processes. [Learn more]
Remetrex - Remetrex PQ
Web-based enterprise level complaint handling software to help increase your company's productivity. [Learn more]
ResponseTek - ResponseTek:CEM
Customer experience management platform that helps build customer advocacy and reduce customer defection. [Learn more]
Returngoods - Returngoods
Integrated SaaS solution for managing product returns (RMA). Can be integrated into your call center or ERP database via VDS. [Learn more]
RightNow Technologies - Customer Service Software
A global, multichannel customer service solution that improves service quality and agent effectiveness. [Learn more]
RTI Software - CustomerFirst
Support management / help desk system that includes defect tracking, e-mail integration, time tracking, and much more. [Learn more]
Store complete contact information including e-mail, notes, history, attachments and more. [Learn more]
Sage - Sage SalesLogix
Offers a complete view of customer interactions across departments. [Learn more]
SAP Business ByDesign - SAP Business ByDesign
A complete and adaptable on-demand business solution designed to unify and streamline core business operations for midsize companies. [Learn more]
Saviom Software - Saviom Service Desk
Customizable software which enables organizations to record and manage service calls in an efficient and orderly manner. [Learn more]
SBZone - Small Business Software
Easy to use small business software to manage sales, customer service, billing and expense management. [Learn more]
Sitehelpdesk.com - Sitehelpdesk
Web based help desk software solutions for IT SM, Account Management or general help desks. [Learn more]
SiteOne Services - S1
Customer Service and Work Order Management [Learn more]
Skymol - Skymol Communicator
Web-hosted customer service and live help software using Voice, Video, Chat. Skymol offers on-demand help desk software for online sales and customer service. [Learn more]
Skywire Software - Answer Suite
Knowledge management and Web self-service application in a hosted environment with issue tracking and reporting features. [Learn more]
SoundBite Communications - OnDemand Customer Communications
Makes creating and managing blended inbound/outbound customer communications campaigns easier. [Learn more]
SpiceCSM - SpiceCSM
On-Demand Customer Service Management Software. [Learn more]
SuperOffice - SuperOffice CRM
Simplifies searching for contact information and tracks all customer interaction throughout the entire organization. [Learn more]
Support Sentry - WebSupport PRO
Web based customer service software for small to medium sized businesses. [Learn more]
SupportPRO - SupportDesk
Web-based, integrated system for managing customer inquiries, answers and communications. [Learn more]
Surado Solutions - Surado CRM
Surado's Best of Breed CRM helps achieve high value customer experiences and rapid ROI, driving growth and profitability. [Learn more]
Customer retention software for businesses with thousands of regular customers. [Learn more]
Ticket management tools, advanced customization, and ease-of-use experience, ensuring you meet all customer service demands. [Learn more]
Tactum Technologies - Interactive Dialogue Manager
Allow an organization to solicit, collect, respond to, manage and analyze (all in real-time) feedback from its customers. [Learn more]
Talisma - Talisma Multi-channel CRM
1 reviewMulti-channel customer relationship management solution complete service, marketing, sales and contact center functionality. [Learn more]
CustomerWise is a support-focused but complete CRM solution covering support, sales, marketing and asset management. [Learn more]
TechWhale Solutions - BlueWhale CRM
Track sales life cycle, customer relationships, manage support issues, customize fields, create reports, charts and more. [Learn more]
TeleKnowledge - Total-e
Content revenue management tool; allows content owners and distributors to monetize all forms of digital content. [Learn more]
Tenmiles - HappyFox
A self service ticket management interface for your customers to submit requests over the web. [Learn more]
TriVium Systems - CallAnalyst
Call tracking and management solution; tracks and analyzes telephone traffic, and spots excess usage problems. [Learn more]
Turnkey Web Tools - PHP Live Helper
Provide real-time customer support and visitor communication directly on your site. [Learn more]
UniPress Software - FootPrints
Streamlines and automates your help desk and customer support operations. [Learn more]
UserScape Software - HelpSpot
Completely web based help desk package with a clean and intuitive design for both staff and customers. [Learn more]
UserVoice - UserVoice
Makes it easy to build a customer community and quickly start engaging your customers; online suggestion box that sorts itself. [Learn more]
Utopia Image - UI Contact
Enables you to use different types of data collection methods simultaneously to evaluate the services you offer to your customers. [Learn more]
Varolii - Customer Service
Better Service, Better Returns. Varolii's Customer Service product offers the most cost effective, productive way to engage customers. [Learn more]
Web Browser delivered CRM solution for managing corporate Contacts, Organizations, Functions and Events related data. [Learn more]
Visionbase Software - Horizon CRM
Track customers, sales, invoices, issues and payments. Integrates with Excel/Outlook. Includes automatic backups and updates. [Learn more]
Vivisimo - Velocity Enterprise Search
Enterprise search application with a wide variety of navigational elements that can be customized to fit any environment. [Learn more]
VoiceLog - VirtualLogger
Record every call or sample as needed, record the entire call or record on demand, change your configuration instantly. [Learn more]
Wicked Business Sciences - Session ForeSite
InBound Telephone Call Center and Customer Service KPI measurement Application for eCommerce Stores and Online Retailers. [Learn more]
Wilke/Thornton - Consumer Relationship System
Offers a complete set of e-consumer affairs capabilities, including consumer demographics, workflow, escalation, etc. [Learn more]
WonderDesk - WonderDesk
Web-based help desk solution that allows you to utilize remote technicians. [Learn more]
World Media Service - AdviceSOFT
Complete audio and video conferencing solution for customer care and support, live customer service, live chat. [Learn more]
WorldBizConsultant - CallMagic Server
VOIP call center solution based on Asterisk. [Learn more]
YellowFish Software - Revelation
100% web-based help desk application that will improve your business management & your customer relations. [Learn more]
Zeacom - Zeacom Communications Center
Organizes incoming calls based on parameters that you set, whether they arrive by telephone, email or the Web. [Learn more]
Zed Axis Technologies - Zed-Service
360 Degree After-Sales Service Management Software Suite [Learn more]
Zendesk - Zendesk
Zendesk is a modern help desk system in a hosted environment, ideal for today's agile IT organization. [Learn more]
Zoho - Zoho Discussions
An online forums software that helps you to create external and internal communities where problems are solved and ideas are exchanged. [Learn more]
Zype - person2person
Enhances customer service, with a highly personalised call. Enables customer service teams to enhance customer brand contact. [Learn more]
About Customer Service Software
Customer Service software enables an organization to manage and track customer relationships and support services. From trouble ticket tracking to complaint resolution reporting, Customer Service software solutions allow organizations to manage and assess the quality of their interactions with customers. Customer Service applications also assist in the management and distribution of an internal knowledge base, providing customer service representatives with the information necessary to resolve customer complaints. Customer Service software is related to Call Center software, Help Desk software and Knowledge Management software.
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