Customer Service
Software Directory

Comprehensive Directory

131 Solutions Listed


01 Communique - I'm OnCall

Secure web-based remote control of a customer's PC, within seconds of the customer's call for help.

Target Market: Small - Mid

Achiever Software - Achiever CRM

Scalable and highly customisable enterprise-wide solution covering Sales, Marketing, Customer Service & Support.

Target Market: Mid

ActiveCampaign - SupportTrio

Provide comprehensive service through a central ticketing system while balancing work flow between your site operators.

Target Market: Small - Mid

Adiance Technologies - Sidance

VOIP call center solution for the contact center industry based on an open source, standard-based IP PBX, Asterisk.

Target Market: Large

AdvanTec Information Systems - E-Track

Web and LAN based inegrated customer service - tracks trouble tickets through completion and resource utilization.

Target Market: Small - Mid

Airframe Business Software - CRM Express

Automate your CRM processes and track your prospects, customers and other information for the long term.

Target Market: Mid

Allegiance Technologies - Active Listening System

Feedback Management Solution - allows companies to respond to customer complaints in minutes rather than weeks or months.

Target Market: Mid

Altitude Software - Altitude uCI Suite

Manages self-service and assisted interactions with customers across voice, email and web channels.

Target Market: Mid

Applied Innovation Management - HelpDesk Expert for Customer Service

Complete customer service software solution for ticket, request, problem, and call tracking.

Target Market: Mid - Large

Apropos Technology - Multi-Channel Interaction Management Suite

Suite of integrated applications; manages all customer interactions - Email, Voice, Web, Fax, and Voice Chat (VoIP).

Target Market: Mid - Large

Ardexus - CARE

Fully functional field service/customer support solution that tracks service issues from start to completion.

Target Market: Small - Mid

Aspect Communications - Aspect Contact Server

Integrates CRM resources and makes real-time data available to contact center agents and decision-makers.

Target Market: Mid

Auric Technology - Auric Prospector

Web based CRM that includes opportunity management, customer service and reporting.

Target Market: Small - Mid

Avaya - CRM Central

CRM solution with call center and call management capabilities; handles telephone, Internet, fax, email, etc.

Target Market: Mid - Large

Axios Systems - assyst

assyst from Axios Systems is the world's most advanced Best Practice based IT Service Management software solution.

Target Market: Large

AXLR8 - FastTrack

Customer Relationship Management (CRM) solution for your sales and marketing business processes.

Target Market: Mid

Axonom - Powertrak

Call Center module brings Internet-based marketing, ordering and customer service options all day, every day.

Target Market: Small - Mid

C3Gateways Services - ContactIP

Innovative customer-interaction software suite that maintains a natural flow and feel in a conversation.

Target Market: Large

Chat Relations - ChatRelations LiveChat

Free customer service software for websites. Instant connect tool to enhance online customer support. Download today!

Target Market: Small - Mid

Supports sales, marketing and customer service for inbound, outbound, blended & multimedia environments.

Target Market: Mid - Large

Citrix Systems - GoToAssist

Web-based, allows businesses to remotely assist their customers or employees and conduct online sales demos.

Target Market: Small - Large

Client Technologies - Clientele CRM Suite

Manage, synchronize, and coordinate customer interactions across channels and ensure up-to-date client data.

Target Market: Small - Mid

Close Fit Software - Close Support

Multi-user help desk software application that is affordable, simple to install and easy to use.

Target Market: Small

Concerto Software - EnsemblePro

Contact center solution that includes ACD, predictive dialing, IVR, email, Web collaboration & universal queuing.

Target Market: Mid - Large

Helps companies provide great customer service over the phone, by email or on the Web.

Target Market: Small - Mid

CRM by Web - CRM by Web

Web-based CRM software that supports sales analysis, customer service, quotes management, order tracking and invoicing.

Target Market: Small - Mid

Cube Software - CubeCMS

A complaint management system which you can use to log, monitor and attend to complaints.

Target Market: Mid - Large

Complaint handling software that makes it easy for your organization to collaborate and share information.

Target Market: Small - Large

CustomerSoft - ESP 3.7

A common customer service database shared by Sales, Customer Support, Marketing and other functional areas.

Target Market: Mid

Online knowledgebase of Frequently Asked Questions, email tracking and workflow capabilities.

Target Market: Small - Large

CyberNiche Software - Any Request

Web based system for managing all customer requests. Optional email notifications.

Target Market: Small - Mid

Digital Gateway - Digital Salesforce

Enables tightly-coupled marketing initiatives, product sales and customer retention.

Target Market: Small - Mid

EBSuite - Customer Service Help Desk

Track & service your Customers, manage Service Requests and Cases, publish Solutions and Knowledges.

Target Market: Small - Large

eGain Communications - eGain Service

Email management, live web customer service, service fulfillment, knowledge management and self-service.

Target Market: Mid - Large

Emaginetix - Emaginetix HelpDesk

Internet based support call software, comprising of a comprehensive customer database, and call logging interface.

Target Market: Small - Mid

Hosted sales, marketing, and customer service software for small and midsize companies as well as departments.

Target Market: Small - Mid

CRM solution for use in sales, support and marketing environments.

Target Market: Mid

Epiphany - Epiphany Service

A comprehensive Web-based, multi-channel customer service application to improve call handling and responsiveness.

Target Market: Large

Eptica - Eptica Entreprise Suite

Multi-channel customer interaction software, either in-house or on SaaS, delivers consistent, managed service across all channels.

Target Market: Small - Mid

Escon Information Consulting - SupportPortal

Web-based customer support solution with incident, news and knowledge management, product catalog and support forum.

Target Market: Small - Mid

eTouchPoint - eTouchPoint

Customer feedback and coaching application for service-oriented businesses.

Target Market: Large

Exact Software - e-Synergy

Web-based solution that includes e-documents, e-CRM, e-logistics, e-project, e-HRM, e-financials, and e-procurement.

Target Market: Mid - Large

ExDesk - ExDesk

Help desk software solution for the IT support and service provider communities.

Target Market: Small - Mid

Firstwave Technologies - Firstwave Takecontrol

Call center based client-server application that allows cross-departmental sharing of information.

Target Market: Mid - Large

ForeSoft - CRMdesk

Web-based help desk, customer service and online support software.

Target Market: Small - Mid

FrontPhase Technologies - FrontPhase

Web based help desk software; self assist, inquiry assistance, and customer service panel.

Target Market: Small - Mid

FrontRange Solutions - HEAT

Modular software applications that integrate your core service and support components into one complete solution.

Target Market: Small - Mid

FSi - LobbyCentral

Customer queuing and service analysis software for customer service departments.

Target Market: Mid - Large

Fused Solutions - KnowPlex

Efficient and comprehensive method for managing all forms of inbound customer care.

Target Market: Small - Mid

Fuze Digital Solutions - Fuze Suite

Comprehensive, modular and easy to use web-based customer care software suite.

Target Market: Mid

GWI Software - c.Support

End users can submit requests for service, search for solutions, and view the status of their open incidents.

Target Market: Small - Mid

HelpDesk - Help Desk Software Suite

Web based customer service solution for your website to manage support requests and publish self service knowledge bases.

Target Market: Small - Mid

Infinium Software - Infinium CRM

Contact Management, Lead Management, Call Center, Customer Support, Help Desk, Customer Service and Support.

Target Market: Mid - Large

Infogain - Customer Centric Framework

Provides the enterprise a singular and updated customer vision with Customer Information Management.

Target Market: Mid - Large

InStranet - Contact Centers In-Line

Ensures your call center staff always has the right information to respond to customers concerns.

Target Market: Mid - Large

Intelliset - Intelliset Smart Suite

Combines the areas of asset, warranty, service and mobile workforce management.

Target Market: Mid - Large

interlinkONE - ILINKService

Assists with the management, tracking and resolution of customer service and support issues.

Target Market: Small - Mid

Improve the management of support requests by transforming business and workflow processes into interactive browser-based applications.

Target Market: Mid - Large

Interobject Systems - IOS/Support

Customer service and support application; provide personable customer support via phone, email, or website.

Target Market: Small - Mid

Intetics Web Space Station - Advanced Help

Easy-to-use helpdesk software that automates customer request and improves communication and internal workflows.

Target Market: Small - Mid

100% Web based Help Desk software, Customer Support Desk software, Asset Management Software and Issue Tracking software.

Target Market: Small - Large

Iventa - The Dashboard System

The ultimate online management system - Marketing Campaigns, eCommerce, Subscriptions, Web Content and more.

Target Market: Small - Large

Kana - Kana E-Service

eCRM solution; enables communication across all customer touchpoints and across operational functions.

Target Market: Large

Kayako Infotech - SupportSuite

Robust and flexible solution, allowing you to implement effective support channels, e-mail management and manage self-help resources.

Target Market: Small - Large

KNOVA Software - KNOVA 7

Suite of Intelligent Customer Experience applications that reduce service costs, increase revenues, and improve customer satisfaction.

Target Market: Large

Lagan Technologies - FrontLine

Interaction management software used primarily for customer initiated contact.

Target Market: Small - Mid

Languistics - B-Message

Software that extracts mood, intent and urgency from customer emails and speech-to-text messages.

Target Market: Large

Live2support - Chat Interface for Operator

Add live chat on your web site watch visitors on your web site in real time and chat with them. Free 15 days Trial

Target Market: Small - Mid

LIVECHAT - ContactCenter

Solution for managing online customer interactions, which enables real-time, web-based customer service chat-based communication.

Target Market: Large

LiveTime Software - LiveTime Support

Provides an enterprise-wide solution for delivering complete customer service and support for your organization.

Target Market: Small - Mid

Real-time remote control of a customer's computer over the Web.

Target Market: Mid - Large