Top Customer Service Software Products

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It only takes a few minutes to embed a UserVoice widget, or mobile SDK, into your app giving you have a comprehensive solution for anything your users can throw at you. Scale support effortlessly with ticketing & Instant Answers. Stay on top of churn with satisfaction surveys. Aggregate and analyze product feedback from thousands (or millions) without breaking a sweat. Join the 160,000+ organizations in over 170 countries that have found a better way to listen to their users' voices. Learn More

Desk.com

by Desk.com

The all-in-one customer support software for fast growing companies. Desk.com collects and organizes all of your customer conversations (Facebook, Twitter, Gmail, chat) into a prioritized actionable list, and gives your business simple tools to effectively respond to your customers. Take control of your customer support! Request a demo with one of our experts to learn more or sign up for a Free trial to get started. Learn More

Freshdesk is a cloud-based customer support software that lets you give your customers a refreshing support experience every time. Take your support to email, phone, Facebook, Twitter & anywhere your customers go. With intelligent automations, best-in-class ticket management & multi-product support capabilities, your agents stay fresh all day round, no matter how many customers, queries & brands they need to support. Pricing: starts at free forever for 3 agents. Learn More

Salesforce

by Salesforce.com

Service Cloud allows you to deliver revolutionary customer service from anywhere, anytime, on any device. So you can embed one-touch service directly into products. It's the full power and functionality of Service Cloud wherever you are. Learn More

CustomerWise

by TechExcel

TechExcel CustomerWise is an integrated CRM software application for managing customer relationships throughout the entire customer lifecycle, covering support, sales, marketing and asset management. Learn More

You value the importance of great customer service as part of a rewarding customer experience. But, your business lacks the technology required to properly execute your customer service vision. PhaseWare's customer service and support solutions will help your organization manage, monitor, and measure critical customer service interactions; enabling you to quickly and completely resolve pressing customer issues, while delivering a consistent and engaging customer experience. Learn More

For the second year in a row, Info-Tech analysts have awarded Agiloft the award for Best Overall Value in service desk software. Agiloft also provides the fastest time to value because it slashes the time to configure the solution to your requirements. We can customize it for you live during the demo - so you get a trial system that you can actually use and a fast, affordable deployment. Agiloft addresses even the most sophisticated requirements in record time.Start today with a free custom demo Learn More

i-Sight

by Customer Expressions

Improve your efficiency and boost customer satisfaction. i-Sight enables you to quickly and accurately respond to customer service requests submitted through any channel. i-Sight is integrated web based case management software for managing customer service inquiries and complaints. Quickly record new inquiries, use call scripting, manage incoming emails, cusotmize workflow and assignment, and monitor your performance. Learn More

TeamSupport is all about helping your business provide exceptional customer support through better collaboration and teamwork. It is not just a ticketing system. It's a complete customer support suite that also facilitates communication and collaboration between your internal team members, other constituents within your company, and your clients. Put simply, TeamSupport lets your company work together so that you can provide your customers with the best customer experience possible. Learn More

H2O

by Overgroup Consulting

Contact us to learn how we can help! Overgroup's H2O is an innovative, affordable, and user-friendly OSS platform for service providers in the Telecom industries and companies providing cloud services. H2O offers real-time ordering, inventory management, billing, agent and customer self care portals, reporting and more. Learn More

Everest

by Lynk Software

Everest is used by leading companies around the world to manage customer feedback, requests, complaints and internal/supplier corrective actions. Everest is flexible and used across many industries to increase customer loyalty and improve quality. Built-in workflows, due date tracking and automatic reminders ensure that every concern is handled in a timely and efficient manner. Reports and charts can be generated instantly and e-mailed directly from the system. Learn More

With Five9 Customer Service and Support solutions, you can feel confident that you have the right tools to deliver exceptional customer support. Features like skills-based routing and prioritized calls improve your first-call resolution rates. You can track and monitor activity and results with 100+ standard reports and easy report customization. Our solution provides you with the ultimate flexibility when deploying and operating your customer service and support contact center. Learn More

To collect feedback from customers, attendees, invitees, students and all the people who matter to your business, the best way to do it is through surveys. Zoho Survey is an online survey tool that lets you create unlimited surveys with ease. Create surveys to target your audience and collect feedback from them. Zoho Survey gives you all the essential features to create surveys, distribute them and analyze the data you receive. Let data guide you to smarter decisions. Learn More

Column Case Management

by Column Technologies

Column Case Investigative eliminates manual processes, increases effectiveness, and reduces case handling errors to increase solvability and reduce costs. Safely and securely manage and share information, automate tasks and processes, and collaborate across departments. Column's Case Management solution helps organizations manage cases from their investigation and review through their adjudication. Features include: multi-tenancy, system integration, visualization tool, records management. Learn More

InfoFlo

by Carmel Vision

The revolutionary InfoFlo contact management and CRM infrastructure solves the everyday problem of allowing all office activities to coexist together under one umbrella, making all critical information readily available and a single click away. These activities include email management, contact management, scanning, bulk email, telephone managment, reporting, document management, tasks, collaboration, calendar sharing, project management, maps, Skype integration, Outlook integration and more. Learn More

Easily assign, track and manage customer support requests! Streamline and automate all requests! Various industries around the world use IssueTrak software as a platform to increase customer satisfaction and reduce expenses. IssueTrak's Customer Service software has proven effective in both large and small companies. Test drive IssueTrak today with our online demo! Learn More

Advisor

by Dezide

Advisor is the leading solution for optimization of complex customer service processes using guided diagnostics & troubleshooting based on artificial intelligence. The solution will guide the user to a solution using the most efficient strategy with the lowest cost. We provide online tools for contact center agents & offline tools for field engineers. It can import data from external systems & analyze it to automatically determine the most likely root cause & most relevant troubleshooting steps. Learn More

AyaNova

by Ground Zero Tech-Works

One time license fee of $139 or less per scheduled resource, AyaNova is affordable, network-able, and user friendly customer service software for Windows. Manage all aspects of service and repair with work orders, service scheduling, history, preventative maintenance, quotes, customizations for your specific service industry, custom reporting, searchable knowledgebase, QuickBooks or PeachTree interface, web browser and mobile browser interface and much more Learn More

iSupport

by iSupport Software

End users can submit requests for service, search for solutions, and view the status of their open incidents. Learn More

Zendesk

by Zendesk

Zendesk is a modern help desk system in a hosted environment, ideal for today's agile IT organization. Learn More

Add live chat on your web site watch visitors on your web site in real time and chat with them. Free 15 days Trial Learn More

Fuze Suite

by Fuze Digital Solutions

Comprehensive, modular and easy to use web-based customer care software suite. Learn More

eServiz

by IndusMedia Technologies

Comprehensive complaint registry mechanism, AMC & Warranty, Field and customer management, including alerts and reminders. Learn More

Web Browser delivered CRM solution for managing corporate Contacts, Organizations, Functions and Events related data. Learn More

Helps companies provide great customer service over the phone, by email or on the Web. Learn More

myTips

by myTips

User tutorial builder solution that helps create product tours for new user onboarding without coding. Learn More

Oxygen Service Desk

by Specialist Software Services

Professional fully integrated Service Management tool with comprehensive service desk support software and a low cost of ownership. Learn More

Software that enables you to provide a cost effective Intranet or Internet help desk support environment. Learn More

KBPublisher

by Double Jade

Web based based knowledge, it can be used for just about anything - FAQs, online help, APIs, etc. Learn More

Get an online support portal to manage and deflect up to 80% of your incoming service inquiries. Learn More

Achiever CRM

by Achiever Software

Scalable and highly customisable enterprise-wide solution covering Sales, Marketing, Customer Service & Support. Learn More

Act!

by Swiftpage

Store complete contact information including e-mail, notes, history, attachments and more. Learn More

Activate

by Activate

Self Service Provisioning product allows Business Users to perform tasks that would normally be done manually by the Service Desk. Learn More

AdviceSOFT

by World Media Service

Complete audio and video conferencing solution for customer care and support, live customer service, live chat. Learn More

Agendize

by Agendize

Full suite of web-based customer interaction and engagement tools including Click-to-Call, Live Chat, Online Scheduling, and more. Learn More

AGI Self Service

by Yonyx

Create guided interactive self service content that customers can traverse one step at a time along a decision tree like structure. Learn More

Altitude uCI Suite

by Altitude Software

Manages self-service and assisted interactions with customers across voice, email and web channels. Learn More

Any Request

by CyberNiche Software

Web based system for managing all customer requests. Optional email notifications. Learn More

Aspect Contact Server

by Aspect Communications

Integrates CRM resources and makes real-time data available to contact center agents and decision-makers. Learn More

AssuredVoice by MTI

by Message Technologies

A hosted, speech-enabled self-service solution for retailers. Learn More

assyst

by Axios Systems

The world's most advanced best practice based IT service management software solution. Learn More

Auric Prospector

by Auric Technology

Web based CRM that includes opportunity management, customer service and reporting. Learn More

Bamboo Cricket

by Bamboo Cricket

Provides easy-to-use feature sets for efficient customer and database management - Inbound Email Response Management and Live Chat. Learn More

BlueWhale CRM

by TechWhale Solutions

Track sales life cycle, customer relationships, manage support issues, customize fields, create reports, charts and more. Learn More

BMC Knowledge Management

by BMC Software

Provides service desk analysts with a knowledge base of easy-to-find solutions and gives users self-service search options. Learn More

BPMonline CRM

by BPMonline

Provider of SaaS / on-demand CRM solution for customer relationship and business process management. Learn More

CallAnalyst

by TriVium Systems

Call tracking and management solution; tracks and analyzes telephone traffic, and spots excess usage problems. Learn More

CareCall

by Intellial Solutions

Live chat solution with offline message management, customization, archives, and internal chat for customer support. Learn More

Castel Detect

by Castel

Fully blended call center, collections center telephony software with a fast and accurate predictive dialer. Learn More

CCS Customer Service

by Crow Canyon Software

Provides a powerful account, contact and ticket management that your organization requires to optimize call center/support activities. Learn More

Cincom Synchrony

by Cincom Systems

A Customer Experience Management (CEM) Solution for contact centers that guides winning conversations with customers. Learn More

ClickDesk

by ClickDesk

Web-based multi-channel customer engagement application offering Live chat,Help desk, Browser phone and Social Toolbar. Learn More

Clientele CRM Suite

by Client Technologies

Manage, synchronize, and coordinate customer interactions across channels and ensure up-to-date client data. Learn More

Close Support

by Close Fit Software

Multi-user help desk software application that is affordable, simple to install and easy to use. Learn More

Cloud 9 Support

by Cloud 9

Scalable multi-language support system for products and services with contract compliance functionality. Learn More

Comarch NGSF

by Comarch

Component-based service creation concept to reduce service lifecycle and enables CSPs to update the customer service portfolio. Learn More

Comm100 Help Desk

by Comm100

Web-based help desk software: offer a centralized online service portal; deliver 24*7 support & streamline customer service process. Learn More

CONNECT

by Mindshare Technologies

Customer feedback in Real-Time; track the customer's perceptions of your business as they change daily. Learn More

Offers a complete set of e-consumer affairs capabilities, including consumer demographics, workflow, escalation, etc. Learn More

ContactCenter

by LIVECHAT

Solution for managing online customer interactions, which enables real-time, web-based customer service chat-based communication. Learn More

ContactIP

by C3Gateways Services

Innovative customer-interaction software suite that maintains a natural flow and feel in a conversation. Learn More

Conversocial

by Conversocial

Manage Customer Care at Scale in Facebook and Twitter. Connect, collaborate, and control using social media outlets. Learn More

Help companies gain insight from their information ecosystems by consolidating, correlating and normalizing information, and more. Learn More

CRM 7 Hosted or On-Premise

by Oncontact Software

House all the critical business information to develop effective sales, marketing and customer service strategies. Learn More

CRM by Web

by CRM by Web

Web-based CRM software that supports sales analysis, customer service, quotes management, order tracking and invoicing. Learn More

CRM Express

by Airframe Business Software

Automate your CRM processes and track your prospects, customers and other information for the long term. Learn More

Customer1's streamlined support software enables contact centers to improve key operational metrics and reduce overall support costs. Learn More

CRMdesk

by ForeSoft

Web-based help desk, customer service and online support software. Learn More

CRMS

by Big Network

One centralized database for a complete view of all customer interactions, from sales and marketing to customer service and support. Learn More

CRMUnleashed

by Force Software

Support clients in various locations with one application through a web-based portal or an automated bug notification tool. Learn More

CustomAnswers CRM

by CustomAnswers Software

Powerful, flexible, customizable and affordable Knowledge Base, Ticket Tracking, Service Requests, Email Management, Live Chat & more. Learn More

Provides the enterprise a singular and updated customer vision with Customer Information Management. Learn More

Customer Service

by Varolii

Better Service, Better Returns. Varolii's Customer Service product offers the most cost effective, productive way to engage customers. Learn More

Track & service your Customers, manage Service Requests and Cases, publish Solutions and Knowledge. Learn More

Customer Web Portal

by Tigerpaw Software

Drive customers to your portal to easily open tickets, ask questions, search answers, check work performed and the status of a request. Learn More

CustomerFirst

by RTI Software

Support management / help desk system that includes defect tracking, e-mail integration, time tracking, and much more. Learn More

Degree3 Q&A

by Degree3

Adds Q&A to each and every page of your site, allowing your visitors to find relevant answers quickly. Learn More

E-Track

by AdvanTec Information Systems

Web and LAN based inegrated customer service - tracks trouble tickets through completion and resource utilization. Learn More

A perfect solution for online customer support and monitor your website real time visitors also provide you the full website traffic details. Industry Lowest Prices, Highly Secure,User friendly. Learn More

eCommSource

by Cloud Conversion

Offers online retailers the ability to manage their customer service and support operations with the Salesforce.com Service Cloud. Learn More

eGain Suite

by eGain Communications

Email management, live web customer service, service fulfillment, knowledge management and self-service. Learn More

Enterprise Feedback Management

by Allegiance Software

Fully engage your customers and employees, manage feedback across the enterprise - use predictive technology to increase loyalty. Learn More

Multi-channel customer interaction software, either in-house or on SaaS, delivers consistent, managed service across all channels. Learn More

eTouchPoint

by eTouchPoint

Customer feedback and coaching application for service-oriented businesses. Learn More

ExDesk

by ExDesk.com

Help desk software solution for the IT support and service provider communities. Learn More

FAQ Manager

by Listopica

Web based customer support tool to create and maintain a searchable archive of frequently asked questions and knowledge base for ASP.NET sites Learn More

FastTrack

by AXLR8

Customer Relationship Management (CRM) solution for your sales and marketing business processes. Learn More

FieldCollaborate

by Computer Presentation Systems

Track and record construction processes and performance to ensure that goals and time lines will be followed Learn More

FocalScope

by FocalScope

Web-based live chat and help desk software with personal and group email management and email threading. Learn More

FrontLines

by KJR Netlinks

Returns management support system for manufacturing and technology industries. Learn More

FrontPhase

by FrontPhase Technologies

Web based help desk software; self assist, inquiry assistance, and customer service panel. Learn More

FuseDesk

by Asandia

An integrated Infusionsoft multi-user help desk and ticketing system. Learn More

GoToAssist

by Citrix Systems

Web-based, allows businesses to remotely assist their customers or employees and conduct online sales demos. Learn More

HappyFox

by Tenmiles

A help desk ticketing software that helps you to remove clutter and manage your customer support queries easily from multiple channels. Learn More

Help Desk Software

by Logicalware

Email assignment, live queue dashboard, customer histories and one click responses make great customer service easy. Learn More

Help Scout

by Brightwurks

A help desk application that combines CRM interface for the support team with a non-intrusive email interface on the customer side. Learn More

HelpSpot

by UserScape Software

Completely web based help desk package with a clean and intuitive design for both staff and customers. Learn More

iAdvance

by inLighten

Delivers custom audio/visual "Next Available Station" alerts to waiting customers via any type of video displays. Learn More

ILINKService

by interlinkONE

Assists with the management, tracking and resolution of customer service and support issues. Learn More

Im OnCall

by 01 Communique

Secure web-based remote control of a customer's PC, within seconds of the customer's call for help. Learn More

Income Plus

by Exaxe

Income Plus has been designed to support multi-channel distribution, end- to- end sales and service processing, and to enhance customer service. Learn More

iNexus

by Nexinteractive

Hosted WEB based call center start NOW! predictive dialing, preview dialing, call recording, Inbound IVR, admin monitoring, chat & CRM Learn More

Interactive Dialogue Manager

by Tactum Technologies

Allow an organization to solicit, collect, respond to, manage and analyze (all in real-time) feedback from its customers. Learn More

iSupport

by 4CS

Manages support requests, service knowledgebase, request escalation to parts, service and warranty groups, and performance analysis. Learn More

eCRM solution; enables communication across all customer touchpoints and across operational functions. Learn More

Kayako - Fusion

by Kayako

Robust and flexible solution, allowing you to implement effective support channels, e-mail management and manage self-help resources. Learn More

LiveAgent

by QualityUnit

Multi-channel customer support solution, which helps you serve customers through Voice, Email, Live Chat, Facebook and Twitter. Learn More

LiveHelpNow Suite

by LiveHelpNow

Customer service software with fully featured help desk. Integrated help desk ticketing, self-service and live chat systems. Learn More

LiveHuman Chat

by LiveHuman

Live support software with real time traffic monitoring, chat history, multiple operators support, and customizable interface. Learn More

LiveTime Support

by LiveTime Software

Provides an enterprise-wide solution for delivering complete customer service and support for your organization. Learn More

LiveZilla

by LiveZilla

Live chat software with multi-website support, visitor monitoring, and offline messaging functionality. Learn More

LobbyCentral

by FSi

Customer queuing and service analysis software for customer service departments. Learn More

LogMeIn Rescue

by LogMeIn

Real-time remote control of a customer's computer over the Web. Learn More

Marketing CRM

by sys2.biz

Customer retention software for businesses with thousands of regular customers. Learn More

MasterTrack

by MasterSuiteApps.com

Web-based issue tracking system that allows technical and customer support teams to manage customer questions and requests. Learn More

Neocase CS

by Neocase Software

Maximizes productivity and quality of service through self-service, knowledge management and advanced workflows. Learn More

NetKeeper

by Multima

Automate day-to-day tasks for sales, customer service, marketing, help desk and call centers. Learn More

NetSupport 24-7

by NetSupport

Deliver Instant On Demand Support, Live Chat, Remote Control or pre-sales assistance to your customers anywhere in the world. Learn More

nGen CIM Suite

by nGenera

Helps achieve an ROI on business and social strategies by empowering customers to engage in the interaction channel they prefer. Learn More

nService

by Avensoft

Service management application for managing work orders and service requests. Includes self-service portal for requests submissions. Learn More

OneDesk

by OneDesk

On-demand software to facilitate service delivery and product development collaboration. Includes Customer Feedback Management and more Learn More

P3chat

by P3chat

Live chat with proactive initiation capabilities, canned responses and special control features. Learn More

Pega CRM

by Pegasystems

CRM solution spanning the Web, contact center and across the enterprise. Learn More

PHP Live Helper

by Turnkey Web Tools

Provide real-time customer support and visitor communication directly on your site. Learn More

PHP Live!

by OSI Codes

Open source live chat for eCommerce, education, and non-profits. Powered by PHP and MySQL. Learn More

PHP Online Chat Script is an online live customer support software designer for php based websites. Learn More

PremiumTalk

by Interactive Ideas

Allows you to offer pay-per-call and pay-per-chat services from their website; easily monetize customer calls with no startup fees. Learn More

PRVT PRTLS

by Aldera

Next generation solution for health plans, providers, members, employers and brokers. Learn More

Pulse CRM

by Pulse Web Solutions

Track prior customer service calls and automatically fill out customer information for the next ticket. Learn More

ReadyDesk

by ReadyDesk

Web based Issue Tracking & Help Desk system that helps companies streamline their support processes. Learn More

Remetrex PQ

by Remetrex

Web-based enterprise level complaint handling software to help increase your company's productivity. Learn More

ResponseTek:CEM

by ResponseTek

Customer experience management platform that helps build customer advocacy and reduce customer defection. Learn More

Returngoods

by Returngoods

Integrated SaaS solution for managing product returns (RMA). Can be integrated into your call center or ERP database via VDS. Learn More

Revelation helpdesk

by YellowFish Software

100% web-based help desk application that will improve your business management & your customer relations. Learn More

S1

by SiteOne Services

Customer Service and Work Order Management Learn More

Saviom Service Desk

by Saviom Software

Customizable software which enables organizations to record and manage service calls in an efficient and orderly manner. Learn More

Sell-n-Serve

by NDA

Web based quote-to-order and customer support application. Learn More

ServicePattern

by Bright Pattern

Next-generation cloud-based contact center for inside sales and customer service. Learn More

Sidance

by Adiance Technologies

VOIP call center solution for the contact center industry based on an open source, standard-based IP PBX, Asterisk. Learn More

Sitehelpdesk

by Sitehelpdesk.com

Web based help desk software solutions for IT SM, Account Management or general help desks. Learn More

Web-hosted customer service and live help software using Voice, Video, Chat. Skymol offers on-demand help desk software for online sales and customer service. Learn More

Easy to use small business software to manage sales, customer service, billing and expense management. Learn More

SmarterTrack

by Tweakservers

Windows-based help desk tool for tracking customer service issues as well as managing miulti-location customer communications. Learn More

Feature rich contact center applications and services. Learn More

Spaces

by Moxie

Social workspace that enables companies to connect employees, customers and partners to engage in business, share knowledge and more. Learn More

SpeechVox Logger

by Manam Infotech

A high performance - low cost voice logging system, capable of recording every speech interaction necessary for your business purposes. Learn More

SpiceCSM

by SpiceCSM

On-Demand Customer Service Management Software. Learn More

SRM Software

by CSDP

Service relationship management software designed to automate customer service process, depot repair, time tracking, and scheduling. Learn More

StaffOnline

by Plmedia

Live help support software with audio video features. Learn More

SuperOffice CRM

by SuperOffice

Simplifies searching for contact information and tracks all customer interaction throughout the entire organization. Learn More

SupportBee

by SupportBee

Collaborative solution that converts customer emails to support tickets and eliminates the need for referencing case IDs. Learn More

SupportCenter Plus

by ManageEngine

Web-based customer support software that quickly tracks & resolves customer issues- increasing customer satisfaction across the board. Learn More

SupportPortal

by Escon Information Consulting

Web-based customer support solution with incident, news and knowledge management, product catalog and support forum. Learn More

Tender Support

by ENTP

Organizes your customer care so you can focus on delivering the best service possible. Learn More

Ticksy

by Ticksy

Simple customer support app with intuitive user interface that supports customized company branding. 5/month per user. Learn More

UI Contact

by Utopia Image

Enables you to use different types of data collection methods simultaneously to evaluate the services you offer to your customers. Learn More

Enterprise search application with a wide variety of navigational elements that can be customized to fit any environment. Learn More

VirtualLogger

by VoiceLog

Record every call or sample as needed, record the entire call or record on demand, change your configuration instantly. Learn More

WebSupport PRO

by Support Sentry

Web based customer service software for small to medium sized businesses. Learn More

WonderDesk

by Web Wonderland

Web-based help desk solution that allows you to utilize remote technicians. Learn More

Organizes incoming calls based on parameters that you set, whether they arrive by telephone, email or the Web. Learn More

An online forums software that helps you to create external and internal communities where problems are solved and ideas are exchanged. Learn More

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