Top Customer Service Software Products

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Service Cloud allows you to deliver revolutionary customer service from anywhere, anytime, on any device. So you can embed one-touch service directly into products. It's the full power and functionality of Service Cloud wherever you are. Learn More

Freshdesk is a helpdesk solution that offers everything you need to deliver exceptional customer service. Manage all your customer conversations in one place, no matter what the source - email, phone or social media, so you can offer support that is both personal and quick. Freshdesk is easy to use, so you can focus on what matters the most - supporting customers. With features such as best-in-class ticketing and smart automations, making customers happy has never been this easy. Learn More


by TechExcel

TechExcel CustomerWise is an integrated CRM software application for managing customer relationships throughout the entire customer lifecycle, covering support, sales, marketing and asset management. Learn More

TeamSupport helps you provide exceptional customer service through better collaboration and teamwork. It's not just a ticketing system. It's a complete customer support suite that simplifies communication and collaboration between your internal team members, other users within your company, and your clients. With multi-channel support capabilities, best-in-class reporting, and complete scalability, TeamSupport lets your company work together to provide the best customer experience possible. Learn More

You value the importance of great customer service as part of a rewarding customer experience. But, your business lacks the technology required to properly execute your customer service vision. PhaseWare's customer service and support solutions will help your organization manage, monitor, and measure critical customer service interactions; enabling you to quickly and completely resolve pressing customer issues, while delivering a consistent and engaging customer experience. Learn More

For the second year in a row, Info-Tech analysts have awarded Agiloft the award for Best Overall Value in service desk software. Agiloft also provides the fastest time to value because it slashes the time to configure the solution to your requirements. We can customize it for you live during the demo - so you get a trial system that you can actually use and a fast, affordable deployment. Agiloft addresses even the most sophisticated requirements in record time.Start today with a free custom demo Learn More


by Customer Expressions

Improve your efficiency and boost customer satisfaction. i-Sight enables you to quickly and accurately respond to customer service requests submitted through any channel. i-Sight is integrated web based case management software for managing customer service inquiries and complaints. Quickly record new inquiries, use call scripting, manage incoming emails, cusotmize workflow and assignment, and monitor your performance. Learn More


by Kayako

Simple customer service software that scales with your business. Kayako makes it easy to deliver an unrivalled customer support experience. Kayako is the world's leading multi-channel customer support platform, trusted by more than 30,000 organizations worldwide. Whether over email, the web, tickets, live chat, calls or self-service, your customers' support history is tracked in one place and can be accessed from anywhere. Learn More


by Lynk Software

Everest is used by leading companies around the world to manage customer feedback, requests, complaints and internal/supplier corrective actions. Everest is flexible and used across many industries to increase customer loyalty and improve quality. Built-in workflows, due date tracking and automatic reminders ensure that every concern is handled in a timely and efficient manner. Reports and charts can be generated instantly and e-mailed directly from the system. Learn More

To collect feedback from customers, attendees, invitees, students and all the people who matter to your business, the best way to do it is through surveys. Zoho Survey is an online survey tool that lets you create unlimited surveys with ease. Create surveys to target your audience and collect feedback from them. Zoho Survey gives you all the essential features to create surveys, distribute them and analyze the data you receive. Let data guide you to smarter decisions. Learn More

HelpGizmo is knowledge base software that saves you time and money by helping share information with customers and employees. Improve communication and productivity with an easy-to-use and easy-to-update knowledge base. Learn More

SupportCenter Plus

by ManageEngine

A CRM with specific focus on customer interaction(Service) management. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level. Unlike other CRM tools in the market focusing on sales-force automation, SupportCenter Plus offers an integrated customer interaction management(Customer SupportDesk),customer experience management, account & contact management, SLA management, customer self-service, and more Learn More

With Five9 Customer Service and Support solutions, you can feel confident that you have the right tools to deliver exceptional customer support. Features like skills-based routing and prioritized calls improve your first-call resolution rates. You can track and monitor activity and results with 100+ standard reports and easy report customization. Our solution provides you with the ultimate flexibility when deploying and operating your customer service and support contact center. Learn More


by inContact

inContact leads the cloud contact center market for one simple reason: we help our customers transform the profitability of their contact centers with extraordinary success, unexpected ease and speed. inContact's cloud-based call center, call routing, self service and agent optimization solutions give you the competitive edge. Worry less about your technology and more what really drives your profit your customer. Learn More

Easily assign, track and manage customer support requests! Streamline and automate all requests! Various industries around the world use IssueTrak software as a platform to increase customer satisfaction and reduce expenses. IssueTrak's Customer Service software has proven effective in both large and small companies. Test drive IssueTrak today with our online demo! Learn More


by Carmel Vision

The revolutionary InfoFlo contact management and CRM infrastructure solves the everyday problem of allowing all office activities to coexist together under one umbrella, making all critical information readily available and a single click away. These activities include email management, contact management, scanning, bulk email, telephone managment, reporting, document management, tasks, collaboration, calendar sharing, project management, maps, Skype integration, Outlook integration and more. Learn More


by Dezide

Dezide provides software for optimizing technical troubleshooting processes for manufactures and operators of equipment for Mining, Oil&Gas, Wind and other heavy and advanced industrial industries. Also serving the telecom, high tech and communications industries. Dezide is used online by our customers for improving AHT and quality in Call Centers and Surveillance Centers as well as for increasing availability, reliability, MTBF and reducing MTTR for on-site scheduled and unscheduled maintenance Learn More


by iSupport Software

End users can submit requests for service, search for solutions, and view the status of their open incidents. Learn More


by Zendesk

Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement. Learn More


by UserVoice

Support ticketing + knowledgebase + satisfaction surveys + product feedback. Embedded in your web or mobile app & built for scale. Learn More

Add live chat on your web site watch visitors on your web site in real time and chat with them. Free 15 days Trial Learn More

Fuze Suite

by Fuze Digital Solutions

Comprehensive, modular and easy to use web-based customer care software suite. Learn More


by IndusMedia Technologies

Comprehensive complaint registry mechanism, AMC & Warranty, Field and customer management, including alerts and reminders. Learn More


by myTips

User tutorial builder solution that helps create product tours for new user onboarding without coding. Learn More

Web Browser delivered CRM solution for managing corporate Contacts, Organizations, Functions and Events related data. Learn More

Helps companies provide great customer service over the phone, by email or on the Web. Learn More


by Tenmiles

A help desk ticketing software that helps you to remove clutter and manage your customer support queries easily from multiple channels. Learn More


by ReadyDesk

Web based Issue Tracking & Help Desk system that helps companies streamline their support processes. Learn More


by Swiftpage

Store complete contact information including e-mail, notes, history, attachments and more. Learn More


by AlwaySupport

Self-learning knowledge-base solution that provides contextually relevant answers to support queries in real time. Learn More

Live chat tool with behavioral analytics capabilities that help online businesses pinpoint best performing website pages and keywords. Learn More


by GrexIt

Manage Customer Support and Sales Leads Right from your Gmail! Learn More

Oxygen Service Desk

by Specialist Software Services

Professional fully integrated Service Management tool with comprehensive service desk support software and a low cost of ownership. Learn More

Software that enables you to provide a cost effective Intranet or Internet help desk support environment. Learn More


by Double Jade

Web based based knowledge, it can be used for just about anything - FAQs, online help, APIs, etc. Learn More

Get an online support portal to manage and deflect up to 80% of your incoming service inquiries. Learn More


by LogMeIn

Live chat software that helps you better engage your website visitors. Large emphasis on excellent customer service. Learn More

Achiever CRM

by Achiever Software

Scalable and highly customisable enterprise-wide solution covering Sales, Marketing, Customer Service & Support. Learn More


by Activate

Self Service Provisioning product allows Business Users to perform tasks that would normally be done manually by the Service Desk. Learn More


by Agendize

Full suite of web-based customer interaction and engagement tools including Click-to-Call, Live Chat, Online Scheduling, and more. Learn More

AGI Self Service

by Yonyx

Create guided interactive self service content that customers can traverse one step at a time along a decision tree like structure. Learn More

Altitude uCI Suite

by Altitude Software

Manages self-service and assisted interactions with customers across voice, email and web channels. Learn More

Any Request

by CyberNiche Software

Web based system for managing all customer requests. Optional email notifications. Learn More

Aspect Contact Server

by Aspect Communications

Integrates CRM resources and makes real-time data available to contact center agents and decision-makers. Learn More

Auric Prospector

by Auric Technology

Web based CRM that includes opportunity management, customer service and reporting. Learn More

Bamboo Cricket

by Bamboo Cricket

Provides easy-to-use feature sets for efficient customer and database management - Inbound Email Response Management and Live Chat. Learn More

BPMonline CRM

by BPMonline

Provider of SaaS / on-demand CRM solution for customer relationship and business process management. Learn More


by Clear C2

Cloud-based/On-Premise CRM software with sales & marketing automation, customer service and business intelligence functionality. Learn More


by Intellial Solutions

Live chat solution with offline message management, customization, archives, and internal chat for customer support. Learn More

CCS Customer Service

by Crow Canyon Software

Provides a powerful account, contact and ticket management that your organization requires to optimize call center/support activities. Learn More

Cincom Synchrony

by Cincom Systems

A Customer Experience Management (CEM) Solution for contact centers that guides winning conversations with customers. Learn More


by ClickDesk

Web-based multi-channel customer engagement application offering Live chat,Help desk, Browser phone and Social Toolbar. Learn More

Clientele CRM Suite

by Client Technologies

Manage, synchronize, and coordinate customer interactions across channels and ensure up-to-date client data. Learn More

Close Support

by Close Fit Software

Multi-user help desk software application that is affordable, simple to install and easy to use. Learn More

Cloud 9 Support

by Cloud 9

Scalable multi-language support system for products and services with contract compliance functionality. Learn More

Column Case Management

by Column Technologies

Helps enterprise level organizations capture, investigate, & manage cases. Includes relationship mapping to license plates, people, etc Learn More

Comarch NGSF

by Comarch

Component-based service creation concept to reduce service lifecycle and enables CSPs to update the customer service portfolio. Learn More

Comm100 Help Desk

by Comm100

Web-based help desk software: offer a centralized online service portal; deliver 24*7 support & streamline customer service process. Learn More

Offers a complete set of e-consumer affairs capabilities, including consumer demographics, workflow, escalation, etc. Learn More


by Conversocial

Manage Customer Care at Scale in Facebook and Twitter. Connect, collaborate, and control using social media outlets. Learn More

Help companies gain insight from their information ecosystems by consolidating, correlating and normalizing information, and more. Learn More

CRM Express

by Airframe Business Software

Automate your CRM processes and track your prospects, customers and other information for the long term. Learn More

Customer1's streamlined support software enables contact centers to improve key operational metrics and reduce overall support costs. Learn More


by ForeSoft

Web-based help desk, customer service and online support software. Learn More


by Force Software

Support clients in various locations with one application through a web-based portal or an automated bug notification tool. Learn More

CustomAnswers CRM

by CustomAnswers Software

Powerful, flexible, customizable and affordable Knowledge Base, Ticket Tracking, Service Requests, Email Management, Live Chat & more. Learn More

Provides the enterprise a singular and updated customer vision with Customer Information Management. Learn More

Customer Service

by Varolii

Better Service, Better Returns. Varolii's Customer Service product offers the most cost effective, productive way to engage customers. Learn More

Track & service your Customers, manage Service Requests and Cases, publish Solutions and Knowledge. Learn More


by RTI Software

Support management / help desk system that includes defect tracking, e-mail integration, time tracking, and much more. Learn More


Desk is help desk support software made smarter, easier and more affordable. Learn More


by AdvanTec Information Systems

Web and LAN based inegrated customer service - tracks trouble tickets through completion and resource utilization. Learn More


by Cloud Conversion

Offers online retailers the ability to manage their customer service and support operations with the Service Cloud. Learn More

eGain Suite

by eGain Communications

Email management, live web customer service, service fulfillment, knowledge management and self-service. Learn More

Multi-channel customer interaction software, either in-house or on SaaS, delivers consistent, managed service across all channels. Learn More


by eTouchPoint

Customer feedback and coaching application for service-oriented businesses. Learn More



Help desk software solution for the IT support and service provider communities. Learn More

FAQ Manager

by Listopica

Web-based customer support tool to create and maintain a searchable archive of frequently asked questions and knowledgebase. Learn More


by FocalScope

Web-based live chat and help desk software with personal and group email management and email threading. Learn More


by KJR Netlinks

Returns management support system for manufacturing and technology industries. Learn More


by FrontPhase Technologies

Web based help desk software; self assist, inquiry assistance, and customer service panel. Learn More


by Asandia

An integrated Infusionsoft multi-user help desk and ticketing system. Learn More


by Citrix Systems

Web-based, allows businesses to remotely assist their customers or employees and conduct online sales demos. Learn More

Help Desk Software

by Logicalware

MailManager is a cloud-based customer support solution for the efficient management of inbound email and social media enquiries. Learn More

Help Scout

by Brightwurks

A help desk application that combines CRM interface for the support team with a non-intrusive email interface on the customer side. Learn More


by Helprace

Helprace is a customer service software solution with a helpdesk, self-service portal and a community. Learn More


by UserScape Software

Completely web based help desk package with a clean and intuitive design for both staff and customers. Learn More


by inLighten

Delivers custom audio/visual "Next Available Station" alerts to waiting customers via any type of video displays. Learn More


by interlinkONE

Assists with the management, tracking and resolution of customer service and support issues. Learn More

Interactive Dialogue Manager

by Tactum Technologies

Allow an organization to solicit, collect, respond to, manage and analyze (all in real-time) feedback from its customers. Learn More

eCRM solution; enables communication across all customer touchpoints and across operational functions. Learn More


by QualityUnit

Multi-channel customer support solution, which helps you serve customers through Voice, Email, Live Chat, Facebook and Twitter. Learn More

LiveHelpNow Suite

by LiveHelpNow

LiveHelpNow is a customer service software suite with help-desk features: live chat, email/ticket, knowledge base and callback. Learn More

LiveHuman Chat

by LiveHuman

Live support software with real time traffic monitoring, chat history, multiple operators support, and customizable interface. Learn More

LiveTime Support

by LiveTime Software

Provides an enterprise-wide solution for delivering complete customer service and support for your organization. Learn More


by LiveZilla

Live chat software with multi-website support, visitor monitoring, and offline messaging functionality. Learn More


by FSi

Customer queuing and service analysis software for customer service departments. Learn More


by Mailflo

Great for doing Customer Support and Managing Sales Leads from your Gmail. Learn More

Marketing CRM


Customer retention software for businesses with thousands of regular customers. Learn More



Web-based issue tracking system that allows technical and customer support teams to manage customer questions and requests. Learn More


by Formalistech

Cloud-based, integrated, end to end issue management solution with escalation, automated workflows and advanced reporting capabilities. Learn More


by Infratel

An application that consolidates customer calls, social media comments, and emails into a single queue for simplified issue tracking. Learn More

Neocase CS

by Neocase Software

Maximizes productivity and quality of service through self-service, knowledge management and advanced workflows. Learn More


by Multima

Automate day-to-day tasks for sales, customer service, marketing, help desk and call centers. Learn More

NetSupport 24-7

by NetSupport

Deliver Instant On Demand Support, Live Chat, Remote Control or pre-sales assistance to your customers anywhere in the world. Learn More

Combines the best features of phone, email, live chat and search engines into a Web-based self-service interface. Learn More


by Avensoft

Service management application for managing work orders and service requests. Includes self-service portal for requests submissions. Learn More


by P3chat

Live chat with proactive initiation capabilities, canned responses and special control features. Learn More

Pega CRM

by Pegasystems

CRM solution spanning the Web, contact center and across the enterprise. Learn More

PHP Live Helper

by Turnkey Web Tools

Provide real-time customer support and visitor communication directly on your site. Learn More

PHP Live!

by OSI Codes

Open source live chat for eCommerce, education, and non-profits. Powered by PHP and MySQL. Learn More

PHP Online Chat Script is an online live customer support software designer for php based websites. Learn More


by Preact

End-to-end cloud-based customer service/success solution. Reduce churn, acquire more business, up-sell current customers and more! Learn More

by Provide Support

Online service that offers live chat with your web site visitors to give them instant online support. Learn More

Pulse CRM

by Pulse Web Solutions

Track prior customer service calls and automatically fill out customer information for the next ticket. Learn More


by QLess

Replace physical lines and waiting rooms with virtual lines. Customers give a cell number and receive a text when it's their turn. Learn More

QPack Service Center is a web-based service center that reduces customer service workload, thus assures faster and quality service. Learn More


by Querybot Systems

Knowledge base/email system that lets your website visitors ask questions in their own words & get accurate answers immediately. Learn More

Remetrex PQ

by Remetrex

Web-based enterprise level complaint handling software to help increase your company's productivity. Learn More


by ResponseTek

Customer experience management platform that helps build customer advocacy and reduce customer defection. Learn More


by Returngoods

Integrated SaaS solution for managing product returns (RMA). Can be integrated into your call center or ERP database via VDS. Learn More

Revelation helpdesk

by YellowFish Software

100% web-based help desk application that will improve your business management & your customer relations. Learn More


by SiteOne Services

Customer Service and Work Order Management Learn More

Saviom Service Desk

by Saviom Software

Customizable software which enables organizations to record and manage service calls in an efficient and orderly manner. Learn More


by NDA

Web based quote-to-order and customer support application. Learn More


by Bright Pattern

Next-generation cloud-based contact center for inside sales and customer service. Learn More

SightMax Chat

by SmartMax Software

Real-time live chat and live site monitoring application that is a true, server-based solution. Learn More


by Tweakservers

Windows-based help desk tool for tracking customer service issues as well as managing miulti-location customer communications. Learn More


by SpiceCSM

On-Demand Customer Service Management Software. Learn More

SRM Software


Service relationship management software designed to automate customer service process, depot repair, time tracking, and scheduling. Learn More

SuperOffice CRM

by SuperOffice

Simplifies searching for contact information and tracks all customer interaction throughout the entire organization. Learn More


by SupportBee

Collaborative solution that converts customer emails to support tickets and eliminates the need for referencing case IDs. Learn More


by Escon Information Consulting

Web-based customer support solution with incident, news and knowledge management, product catalog and support forum. Learn More

Tender Support


Organizes your customer care so you can focus on delivering the best service possible. Learn More


by Ticksy

Simple customer support app with intuitive user interface that supports customized company branding. 5/month per user. Learn More

Unboxed Assistant & Advisor

by Unboxed Technology

Don't leave your sales to chance. Create a consistent customer experience using Unboxed web and mobile apps. Learn More


by USWebStyle

All-in-one support suite for getting customer feedback and providing support. Used primarily as self-hosted solution installed on you Learn More


by WebQA

SaaS platform for 24/7 customer service in multiple languages. Rule-based tools auto-action tasks through web and mobile portals. Learn More

WebSupport PRO

by Support Sentry

Web based customer service software for small to medium sized businesses. Learn More

Organizes incoming calls based on parameters that you set, whether they arrive by telephone, email or the Web. Learn More

An online forums software that helps you to create external and internal communities where problems are solved and ideas are exchanged. Learn More


by Zopim Technologies

Zopim lets you monitor and chat with visitors surfing your store in real-time. Impress them personally and ease them into purchasing. Learn More

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