Top Customer Service Software Products

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Freshdesk is a helpdesk solution that offers everything you need to deliver exceptional customer service. Manage all your customer conversations in one place, no matter what the source - email, phone or social media, so you can offer support that is both personal and quick. Freshdesk is easy to use, so you can focus on what matters the most - supporting customers. With features such as best-in-class ticketing and smart automations, making customers happy has never been this easy. View Profile

CustomerWise

by TechExcel

TechExcel CustomerWise is an integrated CRM software application for managing customer relationships throughout the entire customer lifecycle, covering support, sales, marketing and asset management. View Profile

TeamSupport helps you provide exceptional customer service through better collaboration and teamwork. It's not just a ticketing system. It's a complete customer support suite that simplifies communication and collaboration between your internal team members, other users within your company, and your clients. With multi-channel support capabilities, best-in-class reporting, and complete scalability, TeamSupport lets your company work together to provide the best customer experience possible. View Profile

You value the importance of great customer service as part of a rewarding customer experience. But, your business lacks the technology required to properly execute your customer service vision. PhaseWare's customer service and support solutions will help your organization manage, monitor, and measure critical customer service interactions; enabling you to quickly and completely resolve pressing customer issues, while delivering a consistent and engaging customer experience. View Profile

For the second year in a row, Info-Tech analysts have awarded Agiloft the award for Best Overall Value in service desk software. Agiloft also provides the fastest time to value because it slashes the time to configure the solution to your requirements. We can customize it for you live during the demo - so you get a trial system that you can actually use and a fast, affordable deployment. Agiloft addresses even the most sophisticated requirements in record time.Start today with a free custom demo View Profile

i-Sight

by Customer Expressions

Improve your efficiency and boost customer satisfaction. i-Sight enables you to quickly and accurately respond to customer service requests submitted through any channel. i-Sight is integrated web based case management software for managing customer service inquiries and complaints. Quickly record new inquiries, use call scripting, manage incoming emails, cusotmize workflow and assignment, and monitor your performance. View Profile

Kayako

by Kayako

Simple customer service software that scales with your business. Kayako makes it easy to deliver an unrivalled customer support experience. Kayako is the world's leading multi-channel customer support platform, trusted by more than 30,000 organizations worldwide. Whether over email, the web, tickets, live chat, calls or self-service, your customers' support history is tracked in one place and can be accessed from anywhere. View Profile

Everest

by Lynk Software

Everest is used by leading companies around the world to manage customer feedback, requests, complaints and internal/supplier corrective actions. Everest is flexible and used across many industries to increase customer loyalty and improve quality. Built-in workflows, due date tracking and automatic reminders ensure that every concern is handled in a timely and efficient manner. Reports and charts can be generated instantly and e-mailed directly from the system. View Profile

HelpGizmo is knowledge base software that saves you time and money by helping share information with customers and employees. Improve communication and productivity with an easy-to-use and easy-to-update knowledge base. View Profile

SupportCenter Plus

by ManageEngine

A CRM with specific focus on customer interaction(Service) management. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level. Unlike other CRM tools in the market focusing on sales-force automation, SupportCenter Plus offers an integrated customer interaction management(Customer SupportDesk),customer experience management, account & contact management, SLA management, customer self-service, and more View Profile

With Five9 Customer Service and Support solutions, you can feel confident that you have the right tools to deliver exceptional customer support. Features like skills-based routing and prioritized calls improve your first-call resolution rates. You can track and monitor activity and results with 100+ standard reports and easy report customization. Our solution provides you with the ultimate flexibility when deploying and operating your customer service and support contact center. View Profile

inContact

by inContact

inContact leads the cloud contact center market for one simple reason: we help our customers transform the profitability of their contact centers with extraordinary success, unexpected ease and speed. inContact's cloud-based call center, call routing, self service and agent optimization solutions give you the competitive edge. Worry less about your technology and more what really drives your profit your customer. View Profile

Easily assign, track and manage customer support requests! Streamline and automate all requests! Various industries around the world use IssueTrak software as a platform to increase customer satisfaction and reduce expenses. IssueTrak's Customer Service software has proven effective in both large and small companies. Test drive IssueTrak today with our online demo! View Profile

InfoFlo

by Carmel Vision

The revolutionary InfoFlo contact management and CRM infrastructure solves the everyday problem of allowing all office activities to coexist together under one umbrella, making all critical information readily available and a single click away. These activities include email management, contact management, scanning, bulk email, telephone managment, reporting, document management, tasks, collaboration, calendar sharing, project management, maps, Skype integration, Outlook integration and more. View Profile

Salesforce

by Salesforce

With help desk applications from salesforce.com, you don't have to invest in support centers around the world. Instead, you get state-of-the-art global help desk software that runs in the cloud, 24x7. With salesforce.com's help desk solutions you get all the benefits of doing business in the cloud, including automatic updates, new features 3 times a year, and no infrastructure hassles. View Profile

Advisor

by Dezide

Dezide provides software for optimizing technical troubleshooting processes for manufactures and operators of equipment for Mining, Oil&Gas, Wind and other heavy and advanced industrial industries. Also serving the telecom, high tech and communications industries. Dezide is used online by our customers for improving AHT and quality in Call Centers and Surveillance Centers as well as for increasing availability, reliability, MTBF and reducing MTTR for on-site scheduled and unscheduled maintenance View Profile

iSupport

by iSupport Software

End users can submit requests for service, search for solutions, and view the status of their open incidents. View Profile

Zendesk

by Zendesk

Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement. View Profile

UserVoice

by UserVoice

Support ticketing + knowledgebase + satisfaction surveys + product feedback. Embedded in your web or mobile app & built for scale. View Profile

Fuze Suite

by Fuze Digital Solutions

Comprehensive, modular and easy to use web-based customer care software suite. View Profile

eServiz

by IndusMedia Technologies

Comprehensive complaint registry mechanism, AMC & Warranty, Field and customer management, including alerts and reminders. View Profile

myTips

by myTips

User tutorial builder solution that helps create product tours for new user onboarding without coding. View Profile

Web Browser delivered CRM solution for managing corporate Contacts, Organizations, Functions and Events related data. View Profile

Helps companies provide great customer service over the phone, by email or on the Web. View Profile

HappyFox

by Tenmiles

A help desk ticketing software that helps you to remove clutter and manage your customer support queries easily from multiple channels. View Profile

An application that consolidates customer calls, social media comments, and emails into a single queue for simplified issue tracking. View Profile

ReadyDesk

by ReadyDesk

Web based Issue Tracking & Help Desk system that helps companies streamline their support processes. View Profile

Act!

by Swiftpage

Store complete contact information including e-mail, notes, history, attachments and more. View Profile

AlwaySupport

by AlwaySupport

Self-learning knowledge-base solution that provides contextually relevant answers to support queries in real time. View Profile

Live chat tool with behavioral analytics capabilities that help online businesses pinpoint best performing website pages and keywords. View Profile

GrexIt

by GrexIt

Manage Customer Support and Sales Leads Right from your Gmail! View Profile

Oxygen Service Desk

by Specialist Software Services

Professional fully integrated Service Management tool with comprehensive service desk support software and a low cost of ownership. View Profile

Online survey tool that lets you create unlimited surveys, distribute them and analyze the data with ease. View Profile

Software that enables you to provide a cost effective Intranet or Internet help desk support environment. View Profile

KBPublisher

by Double Jade

Web based based knowledge, it can be used for just about anything - FAQs, online help, APIs, etc. View Profile

Get an online support portal to manage and deflect up to 80% of your incoming service inquiries. View Profile

BoldChat

by LogMeIn

Live chat software that helps you better engage your website visitors. Large emphasis on excellent customer service. View Profile

Achiever CRM

by Achiever Software

Scalable and highly customisable enterprise-wide solution covering Sales, Marketing, Customer Service & Support. View Profile

Activate

by Activate

Self Service Provisioning product allows Business Users to perform tasks that would normally be done manually by the Service Desk. View Profile

Agendize

by Agendize

Full suite of web-based customer interaction and engagement tools including Click-to-Call, Live Chat, Online Scheduling, and more. View Profile

AGI Self Service

by Yonyx

Create guided interactive self service content that customers can traverse one step at a time along a decision tree like structure. View Profile

Altitude uCI Suite

by Altitude Software

Manages self-service and assisted interactions with customers across voice, email and web channels. View Profile

Any Request

by CyberNiche Software

Web based system for managing all customer requests. Optional email notifications. View Profile

Aspect Contact Server

by Aspect Communications

Integrates CRM resources and makes real-time data available to contact center agents and decision-makers. View Profile

Auric Prospector

by Auric Technology

Web based CRM that includes opportunity management, customer service and reporting. View Profile

Bamboo Cricket

by Bamboo Cricket

Provides easy-to-use feature sets for efficient customer and database management - Inbound Email Response Management and Live Chat. View Profile

BPMonline CRM

by BPMonline

Provider of SaaS / on-demand CRM solution for customer relationship and business process management. View Profile

C2CRM

by Clear C2

Cloud-based/On-Premise CRM software with sales & marketing automation, customer service and business intelligence functionality. View Profile

CareCall

by Intellial Solutions

Live chat solution with offline message management, customization, archives, and internal chat for customer support. View Profile

CCS Customer Service

by Crow Canyon Software

Provides a powerful account, contact and ticket management that your organization requires to optimize call center/support activities. View Profile

Chat Interface for Operator

by Live2support

Add live chat on your web site watch visitors on your web site in real time and chat with them. Free 15 days Trial View Profile

Cincom Synchrony

by Cincom Systems

A Customer Experience Management (CEM) Solution for contact centers that guides winning conversations with customers. View Profile

ClickDesk

by ClickDesk

Web-based multi-channel customer engagement application offering Live chat,Help desk, Browser phone and Social Toolbar. View Profile

Clientele CRM Suite

by Client Technologies

Manage, synchronize, and coordinate customer interactions across channels and ensure up-to-date client data. View Profile

Close Support

by Close Fit Software

Multi-user help desk software application that is affordable, simple to install and easy to use. View Profile

Cloud 9 Support

by Cloud 9

Scalable multi-language support system for products and services with contract compliance functionality. View Profile

Column Case Management

by Column Technologies

Helps enterprise level organizations capture, investigate, & manage cases. Includes relationship mapping to license plates, people, etc View Profile

Comarch NGSF

by Comarch

Component-based service creation concept to reduce service lifecycle and enables CSPs to update the customer service portfolio. View Profile

Comm100 Help Desk

by Comm100

Web-based help desk software: offer a centralized online service portal; deliver 24*7 support & streamline customer service process. View Profile

Offers a complete set of e-consumer affairs capabilities, including consumer demographics, workflow, escalation, etc. View Profile

Conversocial

by Conversocial

Manage Customer Care at Scale in Facebook and Twitter. Connect, collaborate, and control using social media outlets. View Profile

Help companies gain insight from their information ecosystems by consolidating, correlating and normalizing information, and more. View Profile

CRM Express

by Airframe Business Software

Automate your CRM processes and track your prospects, customers and other information for the long term. View Profile

Customer1's streamlined support software enables contact centers to improve key operational metrics and reduce overall support costs. View Profile

CRMdesk

by ForeSoft

Web-based help desk, customer service and online support software. View Profile

CRMUnleashed

by Force Software

Support clients in various locations with one application through a web-based portal or an automated bug notification tool. View Profile

CustomAnswers CRM

by CustomAnswers Software

Powerful, flexible, customizable and affordable Knowledge Base, Ticket Tracking, Service Requests, Email Management, Live Chat & more. View Profile

Provides the enterprise a singular and updated customer vision with Customer Information Management. View Profile

Customer Service

by Varolii

Better Service, Better Returns. Varolii's Customer Service product offers the most cost effective, productive way to engage customers. View Profile

Track & service your Customers, manage Service Requests and Cases, publish Solutions and Knowledge. View Profile

CustomerFirst

by RTI Software

Support management / help desk system that includes defect tracking, e-mail integration, time tracking, and much more. View Profile

Desk.com

by Desk.com

Desk is help desk support software made smarter, easier and more affordable. View Profile

E-Track

by AdvanTec Information Systems

Web and LAN based inegrated customer service - tracks trouble tickets through completion and resource utilization. View Profile

eCommSource

by Cloud Conversion

Offers online retailers the ability to manage their customer service and support operations with the Salesforce.com Service Cloud. View Profile

eGain Suite

by eGain Communications

Email management, live web customer service, service fulfillment, knowledge management and self-service. View Profile

Multi-channel customer interaction software, either in-house or on SaaS, delivers consistent, managed service across all channels. View Profile

eTouchPoint

by eTouchPoint

Customer feedback and coaching application for service-oriented businesses. View Profile

ExDesk

by ExDesk.com

Help desk software solution for the IT support and service provider communities. View Profile

FAQ Manager

by Listopica

Web-based customer support tool to create and maintain a searchable archive of frequently asked questions and knowledgebase. View Profile

FocalScope

by FocalScope

Web-based live chat and help desk software with personal and group email management and email threading. View Profile

FrontLines

by KJR Netlinks

Returns management support system for manufacturing and technology industries. View Profile

FrontPhase

by FrontPhase Technologies

Web based help desk software; self assist, inquiry assistance, and customer service panel. View Profile

FuseDesk

by Asandia

An integrated Infusionsoft multi-user help desk and ticketing system. View Profile

GoToAssist

by Citrix Systems

Web-based, allows businesses to remotely assist their customers or employees and conduct online sales demos. View Profile

Help Desk Software

by Logicalware

MailManager is a cloud-based customer support solution for the efficient management of inbound email and social media enquiries. View Profile

Help Scout

by Brightwurks

We make help desk software for support teams that insist on a great customer experience View Profile

Helprace

by Helprace

Helprace is a customer service software solution with a helpdesk, self-service portal and a community. View Profile

HelpSpot

by UserScape Software

Completely web based help desk package with a clean and intuitive design for both staff and customers. View Profile

iAdvance

by inLighten

Delivers custom audio/visual "Next Available Station" alerts to waiting customers via any type of video displays. View Profile

ILINKService

by interlinkONE

Assists with the management, tracking and resolution of customer service and support issues. View Profile

Interactive Dialogue Manager

by Tactum Technologies

Allow an organization to solicit, collect, respond to, manage and analyze (all in real-time) feedback from its customers. View Profile

eCRM solution; enables communication across all customer touchpoints and across operational functions. View Profile

LiveAgent

by QualityUnit

Multi-channel customer support solution, which helps you serve customers through Voice, Email, Live Chat, Facebook and Twitter. View Profile

LiveHelpNow Suite

by LiveHelpNow

LiveHelpNow is a customer service software suite with help-desk features: live chat, email/ticket, knowledge base and callback. View Profile

LiveHuman Chat

by LiveHuman

Live support software with real time traffic monitoring, chat history, multiple operators support, and customizable interface. View Profile

LiveTime Support

by LiveTime Software

Provides an enterprise-wide solution for delivering complete customer service and support for your organization. View Profile

LiveZilla

by LiveZilla

Live chat software with multi-website support, visitor monitoring, and offline messaging functionality. View Profile

LobbyCentral

by FSi

Customer queuing and service analysis software for customer service departments. View Profile

Mailflo

by Mailflo

Great for doing Customer Support and Managing Sales Leads from your Gmail. View Profile

Marketing CRM

by sys2.biz

Customer retention software for businesses with thousands of regular customers. View Profile

MasterTrack

by MasterSuiteApps.com

Web-based issue tracking system that allows technical and customer support teams to manage customer questions and requests. View Profile

Mi4biz

by Formalistech

Cloud-based, integrated, end to end issue management solution with escalation, automated workflows and advanced reporting capabilities. View Profile

Neocase CS

by Neocase Software

Maximizes productivity and quality of service through self-service, knowledge management and advanced workflows. View Profile

NetKeeper

by Multima

Automate day-to-day tasks for sales, customer service, marketing, help desk and call centers. View Profile

NetSupport 24-7

by NetSupport

Deliver Instant On Demand Support, Live Chat, Remote Control or pre-sales assistance to your customers anywhere in the world. View Profile

Combines the best features of phone, email, live chat and search engines into a Web-based self-service interface. View Profile

nService

by Avensoft

Service management application for managing work orders and service requests. Includes self-service portal for requests submissions. View Profile

P3chat

by P3chat

Live chat with proactive initiation capabilities, canned responses and special control features. View Profile

Pega CRM

by Pegasystems

CRM solution spanning the Web, contact center and across the enterprise. View Profile

PHP Live Helper

by Turnkey Web Tools

Provide real-time customer support and visitor communication directly on your site. View Profile

PHP Live!

by OSI Codes

Open source live chat for eCommerce, education, and non-profits. Powered by PHP and MySQL. View Profile

PHP Online Chat Script is an online live customer support software designer for php based websites. View Profile

Preactor

by Preact

End-to-end cloud-based customer service/success solution. Reduce churn, acquire more business, up-sell current customers and more! View Profile

ProvideSupport.com

by Provide Support

Online service that offers live chat with your web site visitors to give them instant online support. View Profile

Pulse CRM

by Pulse Web Solutions

Track prior customer service calls and automatically fill out customer information for the next ticket. View Profile

QLess

by QLess

Replace physical lines and waiting rooms with virtual lines. Customers give a cell number and receive a text when it's their turn. View Profile

QPack Service Center is a web-based service center that reduces customer service workload, thus assures faster and quality service. View Profile

Querybot

by Querybot Systems

Knowledge base/email system that lets your website visitors ask questions in their own words & get accurate answers immediately. View Profile

Remetrex PQ

by Remetrex

Web-based enterprise level complaint handling software to help increase your company's productivity. View Profile

ResponseTek:CEM

by ResponseTek

Customer experience management platform that helps build customer advocacy and reduce customer defection. View Profile

Returngoods

by Returngoods

Integrated SaaS solution for managing product returns (RMA). Can be integrated into your call center or ERP database via VDS. View Profile

Revelation helpdesk

by YellowFish Software

100% web-based help desk application that will improve your business management & your customer relations. View Profile

S1

by SiteOne Services

Customer Service and Work Order Management View Profile

Saviom Service Desk

by Saviom Software

Customizable software which enables organizations to record and manage service calls in an efficient and orderly manner. View Profile

Sell-n-Serve

by NDA

Web based quote-to-order and customer support application. View Profile

ServicePattern

by Bright Pattern

Next-generation cloud-based contact center for inside sales and customer service. View Profile

SightMax Chat

by SmartMax Software

Real-time live chat and live site monitoring application that is a true, server-based solution. View Profile

SmarterTrack

by Tweakservers

Windows-based help desk tool for tracking customer service issues as well as managing miulti-location customer communications. View Profile

Social IQ

by TO THE NEW

Suite of social media solutions that help you deliver real-time customer support, measurable metrics and improved social reputation. View Profile

SpiceCSM

by SpiceCSM

On-Demand Customer Service Management Software. View Profile

SRM Software

by CSDP

Service relationship management software designed to automate customer service process, depot repair, time tracking, and scheduling. View Profile

SuperOffice CRM

by SuperOffice

Simplifies searching for contact information and tracks all customer interaction throughout the entire organization. View Profile

SupportBee

by SupportBee

Collaborative solution that converts customer emails to support tickets and eliminates the need for referencing case IDs. View Profile

SupportPortal

by Escon Information Consulting

Web-based customer support solution with incident, news and knowledge management, product catalog and support forum. View Profile

Tender Support

by ENTP

Organizes your customer care so you can focus on delivering the best service possible. View Profile

Ticksy

by Ticksy

Simple customer support app with intuitive user interface that supports customized company branding. 5/month per user. View Profile

Unboxed Assistant & Advisor

by Unboxed Technology

Don't leave your sales to chance. Create a consistent customer experience using Unboxed web and mobile apps. View Profile

UseResponse

by USWebStyle

All-in-one support suite for getting customer feedback and providing support. Used primarily as self-hosted solution installed on you View Profile

WebQA

by WebQA

SaaS platform for 24/7 customer service in multiple languages. Rule-based tools auto-action tasks through web and mobile portals. View Profile

WebSupport PRO

by Support Sentry

Web based customer service software for small to medium sized businesses. View Profile

Organizes incoming calls based on parameters that you set, whether they arrive by telephone, email or the Web. View Profile

An online forums software that helps you to create external and internal communities where problems are solved and ideas are exchanged. View Profile

Zopim

by Zopim Technologies

Zopim lets you monitor and chat with visitors surfing your store in real-time. Impress them personally and ease them into purchasing. View Profile

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