Featured Software
PhaseWare is a company dedicated solely to customer service & support software - providing a powerful, flexible solution that manages the complete customer service spectrum from Help Desk to Self Service. PhaseWare is the most effective way to serve, support, retain and maximize the value of every [more]
IssueTrak's Customer Service software has proven effective in large and small companies around the world. Large and small companies in various industries and locations around the world use IssueTrak as a platform to increase customer satisfaction and reduce expenses. Test drive IssueTrak today with [more]
More Links: Online Demo www.issuetrak.com
Unprecedented in its ease of implementation and configuration, Numara FootPrints is the most comprehensive and flexible Service Desk Management Solution on the market today. Numara FootPrints is designed to help companies: align their service desk management functions with the needs of the business [more]
More Links: Free Demo Learn More
Comprehensive Directory
146 Solutions Listed
01 Communique - Im OnCall
Secure web-based remote control of a customer's PC, within seconds of the customer's call for help. [more]
Target Market: Small - Mid
4CS - iSupport
Manages support requests, service knowledgebase, request escalation to parts, service and warranty groups, and performance analysis. [more]
Target Market: Large
Achiever Software - Achiever CRM
Scalable and highly customisable enterprise-wide solution covering Sales, Marketing, Customer Service & Support. [more]
Target Market: Mid
Activate - Activate
Self Service Provisioning product allows Business Users to perform tasks that would normally be done manually by the Service Desk. [more]
Target Market: Mid - Large
Adiance Technologies - Sidance
VOIP call center solution for the contact center industry based on an open source, standard-based IP PBX, Asterisk. [more]
Target Market: Large
AdvanTec Information Systems - E-Track
Web and LAN based inegrated customer service - tracks trouble tickets through completion and resource utilization. [more]
Target Market: Small - Mid
A CRM with specific focus on customer interaction management. [more]
Target Market: Small - Mid
Airframe Business Software - CRM Express
Automate your CRM processes and track your prospects, customers and other information for the long term. [more]
Target Market: Mid
Aivea - Customer Experience Portal for CRM
Allows you to implement an effective online support channel and manage self-help resources in Microsoft Dynamics CRM. [more]
Target Market: Small
Allegiance - Enterprise Feedback Management
Fully engage your customers and employees, manage feedback across the enterprise - use predictive technology to increase loyalty. [more]
Target Market: Mid
Allegiance Technologies - Active Listening System
Feedback Management Solution - allows companies to respond to customer complaints in minutes rather than weeks or months. [more]
Target Market: Mid
Altitude Software - Altitude uCI Suite
Manages self-service and assisted interactions with customers across voice, email and web channels. [more]
Target Market: Mid
Applied Innovation Management - HelpDesk Expert for Customer Service
Complete customer service software solution for ticket, request, problem, and call tracking. [more]
Target Market: Mid - Large
Apropos Technology - Multi-Channel Interaction Management Suite
Suite of integrated applications; manages all customer interactions - Email, Voice, Web, Fax, and Voice Chat (VoIP). [more]
Target Market: Mid - Large
Ardexus - CARE
Fully functional field service/customer support solution that tracks service issues from start to completion. [more]
Target Market: Small - Mid
Aspect Communications - Aspect Contact Server
Integrates CRM resources and makes real-time data available to contact center agents and decision-makers. [more]
Target Market: Mid
Auric Technology - Auric Prospector
Web based CRM that includes opportunity management, customer service and reporting. [more]
Target Market: Small - Mid
Avaya - CRM Central
CRM solution with call center and call management capabilities; handles telephone, Internet, fax, email, etc. [more]
Target Market: Mid - Large
Axios Systems - assyst
assyst from Axios Systems is the world's most advanced Best Practice based IT Service Management software solution. [more]
Target Market: Large
AXLR8 - FastTrack
Customer Relationship Management (CRM) solution for your sales and marketing business processes. [more]
Target Market: Mid
Axonom - Powertrak
Call Center module brings Internet-based marketing, ordering and customer service options all day, every day. [more]
Target Market: Small - Mid
Big Network - CRMS
One centralized database for a complete view of all customer interactions, from sales and marketing to customer service and support. [more]
Target Market: Small - Mid
C3Gateways Services - ContactIP
Innovative customer-interaction software suite that maintains a natural flow and feel in a conversation. [more]
Target Market: Large
Chat Relations - ChatRelations LiveChat
Free customer service software for websites. Instant connect tool to enhance online customer support. Download today! [more]
Target Market: Small - Mid
Chordiant Software - Call Center Advisor
Allows call center and retail agents to initiate and manage processes during a customer call without switching desktop applications. [more]
Target Market: Mid - Large
Cincom Systems - Cincom Encompass
Supports sales, marketing and customer service for inbound, outbound, blended & multimedia environments. [more]
Target Market: Mid - Large
Citrix Systems - GoToAssist
Web-based, allows businesses to remotely assist their customers or employees and conduct online sales demos. [more]
Target Market: Small - Large
Client Technologies - Clientele CRM Suite
Manage, synchronize, and coordinate customer interactions across channels and ensure up-to-date client data. [more]
Target Market: Small - Mid
Close Fit Software - Close Support
Multi-user help desk software application that is affordable, simple to install and easy to use. [more]
Target Market: Small
Conative Systems - DBS4
Service Manager with Sage MAS 90 and MAS 200 Accounting Solution provides a business system indispensable to your operations. [more]
Target Market: Small - Mid
Concerto Software - EnsemblePro
Contact center solution that includes ACD, predictive dialing, IVR, email, Web collaboration & universal queuing. [more]
Target Market: Mid - Large
Consona - Consona Customer Management
Process-driven customer management software solution allowing companies a phased approach to managing the customer experience. [more]
Target Market: Mid - Large
Contactual - OnDemand Contact Center
Helps companies provide great customer service over the phone, by email or on the Web. [more]
Target Market: Small - Mid
CRM by Web - CRM by Web
Web-based CRM software that supports sales analysis, customer service, quotes management, order tracking and invoicing. [more]
Target Market: Small - Mid
Cube Software - CubeCMS
A complaint management system which you can use to log, monitor and attend to complaints. [more]
Target Market: Mid - Large
Complaint handling software that makes it easy for your organization to collaborate and share information. [more]
Target Market: Small - Large
CustomerSoft - ESP 3.7
A common customer service database shared by Sales, Customer Support, Marketing and other functional areas. [more]
Target Market: Mid
CustomFAQs Solutions - WebQA Customer Service
Online knowledgebase of Frequently Asked Questions, email tracking and workflow capabilities. [more]
Target Market: Small - Large
CyberNiche Software - Any Request
Web based system for managing all customer requests. Optional email notifications. [more]
Target Market: Small - Mid
Digital Gateway - Digital Salesforce
Enables tightly-coupled marketing initiatives, product sales and customer retention. [more]
Target Market: Small - Mid
Double Jade - KBPublisher
Browser based knowledge base solution that is highly searchable and can be used for just about anything - FAQs, online help, APIs, etc. [more]
Target Market: Small - Mid
EBSuite - Customer Service Help Desk
Track & service your Customers, manage Service Requests and Cases, publish Solutions and Knowledges. [more]
Target Market: Small - Large
eGain Communications - eGain Service
Email management, live web customer service, service fulfillment, knowledge management and self-service. [more]
Target Market: Mid - Large
Emaginetix - Emaginetix HelpDesk
Internet based support call software, comprising of a comprehensive customer database, and call logging interface. [more]
Target Market: Small - Mid
CRM solution for use in sales, support and marketing environments. [more]
Target Market: Mid
Epiphany - Epiphany Service
A comprehensive Web-based, multi-channel customer service application to improve call handling and responsiveness. [more]
Target Market: Large
Eptica - Eptica Entreprise Suite
Multi-channel customer interaction software, either in-house or on SaaS, delivers consistent, managed service across all channels. [more]
Target Market: Small - Mid
Escon Information Consulting - SupportPortal
Web-based customer support solution with incident, news and knowledge management, product catalog and support forum. [more]
Target Market: Small - Mid
eTouchPoint - eTouchPoint
Customer feedback and coaching application for service-oriented businesses. [more]
Target Market: Large
Exact Software - Synergy Enterprise
Web-based solution that includes e-documents, e-CRM, e-logistics, e-project, e-HRM, e-financials, and e-procurement. [more]
Target Market: Mid - Large
ExDesk - ExDesk
Help desk software solution for the IT support and service provider communities. [more]
Target Market: Small - Mid
Firstwave Technologies - Firstwave Takecontrol
Call center based client-server application that allows cross-departmental sharing of information. [more]
Target Market: Mid - Large
ForeSoft - CRMdesk
Web-based help desk, customer service and online support software. [more]
Target Market: Small - Mid
FrontPhase Technologies - FrontPhase
Web based help desk software; self assist, inquiry assistance, and customer service panel. [more]
Target Market: Small - Mid
FrontRange Solutions - HEAT
Modular software applications that integrate your core service and support components into one complete solution. [more]
Target Market: Small - Mid
FSi - LobbyCentral
Customer queuing and service analysis software for customer service departments. [more]
Target Market: Mid - Large
Fused Solutions - KnowPlex
Efficient and comprehensive method for managing all forms of inbound customer care. [more]
Target Market: Small - Mid
Fuze Digital Solutions - Fuze Suite
Comprehensive, modular and easy to use web-based customer care software suite. [more]
Target Market: Mid
GWI Software - c.Support
End users can submit requests for service, search for solutions, and view the status of their open incidents. [more]
Target Market: Small - Mid
HelpDesk - Help Desk Software Suite
Web based customer service solution for your website to manage support requests and publish self service knowledge bases. [more]
Target Market: Small - Mid
Infinium Software - Infinium CRM
Contact Management, Lead Management, Call Center, Customer Support, Help Desk, Customer Service and Support. [more]
Target Market: Mid - Large
Infogain - Customer Centric Framework
Provides the enterprise a singular and updated customer vision with Customer Information Management. [more]
Target Market: Mid - Large
InStranet - Contact Centers In-Line
Ensures your call center staff always has the right information to respond to customers concerns. [more]
Target Market: Mid - Large
Intelliset - Intelliset Smart Suite
Combines the areas of asset, warranty, service and mobile workforce management. [more]
Target Market: Mid - Large
Interactive Ideas - PremiumTalk
Allows you to offer pay-per-call and pay-per-chat services from their website; easily monetize customer calls with no startup fees. [more]
Target Market: Small - Mid
interlinkONE - ILINKService
Assists with the management, tracking and resolution of customer service and support issues. [more]
Target Market: Small - Mid
Interobject Systems - IOS/Support
Customer service and support application; provide personable customer support via phone, email, or website. [more]
Target Market: Small - Mid
Intetics Web Space Station - Advanced Help
Easy-to-use helpdesk software that automates customer request and improves communication and internal workflows. [more]
Target Market: Small - Mid
100% Web based Help Desk software, Customer Support Desk software, Asset Management Software and Issue Tracking software. [more]
Target Market: Small - Large
Iventa - The Dashboard System
The ultimate online management system - Marketing Campaigns, eCommerce, Subscriptions, Web Content and more. [more]
Target Market: Small - Large
Kana - Kana E-Service
eCRM solution; enables communication across all customer touchpoints and across operational functions. [more]
Target Market: Large
Kayako - SupportSuite
Robust and flexible solution, allowing you to implement effective support channels, e-mail management and manage self-help resources. [more]
Target Market: Small - Large
Lagan Technologies - FrontLine
Interaction management software used primarily for customer initiated contact. [more]
Target Market: Small - Mid
Languistics - B-Message
Software that extracts mood, intent and urgency from customer emails and speech-to-text messages. [more]
Target Market: Large
Listopica - FAQ Manager
Web based customer support tool to create and maintain a searchable archive of frequently asked questions and knowledge base for ASP.NET sites [more]
Target Market: Small
Live2support - Chat Interface for Operator
Add live chat on your web site watch visitors on your web site in real time and chat with them. Free 15 days Trial [more]
Target Market: Small - Large
LIVECHAT - ContactCenter
Solution for managing online customer interactions, which enables real-time, web-based customer service chat-based communication. [more]
Target Market: Large
LiveTime Software - LiveTime Support
Provides an enterprise-wide solution for delivering complete customer service and support for your organization. [more]
Target Market: Small - Mid
Real-time remote control of a customer's computer over the Web. [more]
Target Market: Mid - Large
Build customer relations through a proactive and responsive customer service and quality initiative. [more]
Target Market: Mid - Large
Magnoware Systems - DataTrack System 2005
Assign, manage, and distribute vast quantities of work requests without needing to enlarge technical staff. [more]
Target Market: Small - Mid
Manam Infotech - SpeechVox Logger
A high performance - low cost voice logging system, capable of recording every speech interaction necessary for your business purposes. [more]
Target Market: Mid
Marketplace Software - e-manage
CRM, contact management, customer support, customer web portal, lead management, human resources, help desk. [more]
Target Market: Small - Mid
Meet Your Market - MarketsMaster
MarketsMaster is a web based solution to help companies close the loop in communication and management of the entire business. [more]
Target Market: Small - Large
Message Technologies - AssuredVoice by MTI
A hosted, speech-enabled self-service solution for retailers. [more]
Target Market: Small - Mid
Microsoft - Microsoft Dynamics
Integrated business management solution that automates financial, customer relationship and supply chain processes. [more]
Target Market: Small - Large
Mindshare Technologies - CONNECT
Customer feedback in Real-Time; track the customer's perceptions of your business as they change daily. [more]
Target Market: Mid - Large
Multima - NetKeeper
Automate day-to-day tasks for sales, customer service, marketing, field service, help desk and call centers. [more]
Target Market: Mid
Diverse, flexible ticket management solution that supports a wide spectrum of customer service capabilities. [more]
Target Market: Mid
NDA - Sell-n-Serve
Web based quote-to-order and customer support application. [more]
Target Market: Small - Mid
NetResults - ProblemTracker
Web-based collaboration tool helps companies track business issues and automatically manage them to resolution. [more]
Target Market: Small - Mid
Mid-market software combining CRM and Ecommerce / Web capabilities with Accounting / ERP capabilities in one web-based application. [more]
Target Market: Mid
Nixel Technology - Nixel OCMS
Integrated 24x7 multiple channel customer service, complaint & request management environment with automated workflow. [more]
Target Market: Mid - Large
The only Customer Interaction software allowing employees to use a single system. Enables non-technical staff to map processes. [more]
Target Market: Mid - Large
Novo Solutions - Customer Support Suite
Software that enables you to provide a cost effective Intranet or Internet help desk support environment. [more]
Target Market: Mid
NTR Global - InQuiero
Secure, fast and easy-to-use on-demand remote access and remote support solution. [more]
Target Market: Large
The Service Desk Management Solution with Unequaled Time to Productivity. [more]
Target Market: Small - Large
Oncontact Software - Client Management Software
CMS houses all the critical business information to develop effective sales, marketing and customer service strategies. [more]
Target Market: Mid
Fully integrated, comprehensive suite of business applications for the enterprise. [more]
Target Market: Mid - Large
Oracle - Oracle Fusion
Unified suite of best-of-business capabilities to handle all front and back office functions delivered on open technologies. [more]
Target Market: Mid - Large
Get an online support portal to manage and deflect up to 80% of your incoming service inquiries. [more]
Target Market: Small - Large
Pathlore - DKHelpDesk
Increases IT support center productivity and delivers a measurable return on help desk management investments. [more]
Target Market: Mid
Pegasystems - PegaCRM Template
CRM solution spanning the Web, contact center and across the enterprise. [more]
Target Market: Mid
Powerful, affordable customer-support and help-desk solution built on Microsoft industry standards. [more]
Target Market: Small - Large
Plmedia - StaffOnline
Live help support software with audio video features. [more]
Target Market: Small - Mid
QMS Software - Ulysses Suite
Service Management, Sales Force Automation, Asset Management, Facilities Management, Customer Care Helpdesks. [more]
Target Market: Small - Mid
QualityUnit - LiveAgent
Powerful online chat software that allows you to communicate with visitors in real-time, provide live customer support and manage your support staff. [more]
Target Market: Small - Mid
Qualte - ezSupport
Hosted solution for Web Customer Support that includes problem ticketing, email management and returns management. [more]
Target Market: Small - Mid
ReadyDesk - ReadyDesk
Web based Issue Tracking & Help Desk system that helps companies streamline their support processes. [more]
Target Market: Small - Mid
Remetrex - Remetrex PQ
Web-based enterprise level complaint handling software to help increase your company's productivity. [more]
Target Market: Mid - Large
ResponseTek - ResponseTek:CEM
Customer experience management platform that helps build customer advocacy and reduce customer defection. [more]
Target Market: Large
Returngoods - Returngoods
Integrated SaaS solution for managing product returns (RMA). Can be integrated into your call center or ERP database via VDS. [more]
Target Market: Small - Large
RightNow Technologies - Customer Service Software
A global, multichannel customer service solution that improves service quality and agent effectiveness. [more]
Target Market: Large
RTI Software - CustomerFirst
Support management / help desk system that includes defect tracking, e-mail integration, time tracking, and much more. [more]
Target Market: Small - Large
Saviom Software - Saviom Service Desk
Customizable software which enables organizations to record and manage service calls in an efficient and orderly manner. [more]
Target Market: Mid - Large
SBZone - Small Business Software
Easy to use small business software to manage sales, customer service, billing and expense management. [more]
Target Market: Small
Sitehelpdesk.com - Sitehelpdesk
web based help desk software solutions for IT SM, Account Management or general help desks [more]
Target Market: Mid
Skymol - Skymol Communicator
Web-hosted customer service and live help software using Voice, Video, Chat. Skymol offers on-demand help desk software for online sales and customer service. [more]
Target Market: Mid
Skywire Software - Answer Suite
Knowledge management and Web self-service application in a hosted environment with issue tracking and reporting features. [more]
Target Market: Mid
Solutions360 - Q360
Provides insight and control needed to manage critical business operations. [more]
Target Market: Small - Mid
SoundBite Communications - OnDemand Customer Communications
Makes creating and managing blended inbound/outbound customer communications campaigns easier. [more]
Target Market: Mid - Large
SuperOffice - SuperOffice CRM
Simplifies searching for contact information and tracks all customer interaction throughout the entire organization. [more]
Target Market: Mid
Support Sentry - WebSupport PRO
Web based customer service software for small to medium sized businesses. [more]
Target Market: Small - Mid
SupportPRO - SupportDesk
Web-based, integrated system for managing customer inquiries, answers and communications. [more]
Target Market: Small - Mid
SupportSoft - Intelligent Assistance Suite
Assisted service solution that uses real-time routing and diagnostics data and knowledge-enabled solutions. [more]
Target Market: Mid - Large
Surado Solutions - Surado CRM
Surado's Best of Breed CRM helps achieve high value customer experiences and rapid ROI, driving growth and profitability. [more]
Target Market: Small - Mid
Tactum Technologies - Interactive Dialogue Manager
Allow an organization to solicit, collect, respond to, manage and analyze (all in real-time) feedback from its customers. [more]
Target Market: Mid - Large
Talisma - Talisma Multi-channel CRM
Multi-channel customer relationship management solution complete service, marketing, sales and contact center functionality. [more]
Target Market: Large
TechWhale Solutions - BlueWhale CRM
Track sales life cycle, customer relationships, manage support issues, customize fields, create reports, charts and more. [more]
Target Market: Mid - Large
TriVium Systems - CallAnalyst
Call tracking and management solution; tracks and analyzes telephone traffic, and spots excess usage problems. [more]
Target Market: Small - Mid
Turnkey Web Tools - PHP Live Helper
Provide real-time customer support and visitor communication directly on your site. [more]
Target Market: Small - Mid
UniPress Software - FootPrints
Streamlines and automates your help desk and customer support operations. [more]
Target Market: Mid
UserScape Software - HelpSpot
Completely web based help desk package with a clean and intuitive design for both staff and customers. [more]
Target Market: Small - Mid
Utopia Image - UI Contact
Enables you to use different types of data collection methods simultaneously to evaluate the services you offer to your customers. [more]
Target Market: Mid - Large
Web Browser delivered CRM solution for managing corporate Contacts, Organizations, Functions and Events related data. [more]
Target Market: Small - Large
Visionbase Software - Horizon CRM
Track customers, sales, invoices, issues and payments. Integrates with Excel/Outlook. Includes automatic backups and updates. [more]
Target Market: Small - Mid
VoiceLog - VirtualLogger
Record every call or sample as needed, record the entire call or record on demand, change your configuration instantly. [more]
Target Market: Mid - Large
Vuechat - Vuechat CS
Web based Customer Service Software that allows customers to contact you through a web browser with streaming webcam image. [more]
Target Market: Mid
Wicked Business Sciences - Session ForeSite
InBound Telephone Call Center and Customer Service KPI measurement Application for eCommerce Stores and Online Retailers. [more]
Target Market: Small - Mid
Wilke/Thornton - Consumer Relationship System
Offers a complete set of e-consumer affairs capabilities, including consumer demographics, workflow, escalation, etc. [more]
Target Market: Mid - Large
WonderDesk - WonderDesk
Web-based help desk solution that allows you to utilize remote technicians. [more]
Target Market: Small
World Media Service - AdviceSOFT
Complete audio and video conferencing solution for customer care and support, live customer service, live chat. [more]
Target Market: Mid - Large
WorldBizConsultant - CallMagic Server
VOIP call center solution based on Asterisk. [more]
Target Market: Mid - Large
YellowFish Software - Revelation
100% web-based help desk application that will improve your business management & your customer relations. [more]
Target Market: Mid
Zeacom - Q-Master
Organizes incoming calls based on parameters that you set, whether they arrive by telephone, email or the Web. [more]
Target Market: Small - Mid
Zype - person2person
Enhances customer service, with a highly personalised call. Enables customer service teams to enhance customer brand contact. [more]
Target Market: Small - Mid
Software Vendors - Sign up for a FREE basic listing.
