Customer Service Software Tools
About Customer Service Software
Customer Service software enables an organization to manage and track customer relationships and support services. From trouble ticket tracking to complaint resolution reporting, Customer Service software solutions allow organizations to manage and assess the quality of their interactions with customers. Customer Service applications also assist in the management and distribution of an internal knowledge base, providing customer service representatives with the information necessary to resolve customer complaints. Customer Service software is related to Call Center software, Help Desk software and Knowledge Management software.
Featured Customer Service Software
Looking for an IT Service Management solution? Something that is uncomplicated, flexible and cost-effective? As the worlds third largest supplier of service desk management software, Numara Software has set a new precedent with its ease of implementation and configuration. Download a Free Trial today and discover how simple IT management can be. [Learn more]
More Links: Free Download Today! Learn More
Finally, Support Software That Lets your Team Work Together! TeamSupport.com is an On Demand Customer Service, Support and Help Desk application that takes an innovative approach to solving your customer support needs. Our web based (SaaS) application allows your entire team to work together to manage your customers issues and exceed their expectations. Scalable from 1 agent to 100's, TeamSupport Is used by organizations around the globe to provide excellent customer service and support. [Learn more]
Are you are looking for IT HelpDesk, Customer Service and Support, Trouble Ticket, Issue Tracking or Bug Tracking software? Manage all your company communications from a single point, provide outstanding support to your customers AND save money. Feature rich and affordable, versaSRS HelpDesk has all the features your business needs: knowledge base, customer self service, contracts management, integrated CRM, asset management, and much, much more. [Learn more]
More Links: Live Product Demo Brochures Feature Listing Free Software Offer
Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management [Learn more]
Easily assign, track and manage customer support requests! Streamline and automate all requests! Various industries around the world use IssueTrak software as a platform to increase customer satisfaction and reduce expenses. IssueTrak's Customer Service software has proven effective in both large and small companies. Test drive IssueTrak today with our online demo! [Learn more]
More Links: Free Online Demo More Information Who Uses IssueTrak?
Offer 24/7/365 customer support over multiple channels. Never let another incident fall through the cracks. Simple yet sophisticated customer service and support software that will grow with your business. *Centralize information on customers, incidents, and service level agreements. *Automate alerts, tasks and escalations according to predetermined business rules. *Harness customer self-service technology. *Communicate by phone, email, chat, forums and more. [Learn more]
A CRM with specific focus on customer interaction(Service) management. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level. Unlike other CRM tools in the market focusing on sales-force automation, SupportCenter Plus offers an integrated customer interaction management(Customer SupportDesk),customer experience management, account & contact management, SLA management, customer self-service, and more [Learn more]
More Links: Online Demo Free Download Existing DB Sync
GWI is a leading global provider of Service Desk and Help Desk software solutions. Our flagship product, iSupport, is used by more than 250,000 help desk professionals every day to help them solve their most demanding support issues. GWI offers two editions (Incident Management and Service Desk) with the power and flexibility to meet your company's needs as they change over time. GWI solutions enable you to manage Incidents, Problems, Changes, CMDB, Assets, Knowledge, Workflows, and more. [Learn more]
More Links: Evaluation Request
With a robust feature set and best-practice workflows out-of-the-box, EnterpriseWizard provides a complete process automation solution for Customer Service. Handling everything from support tickets to change requests, contract renewals, assets, surveys, and even timekeeping on a single integrated platform, it can be rapidly customized to map your most complex and unique processes, without programming. 100% Web-based, it is scalable, affordable, and available for SaaS or in-house installation. [Learn more]
More Links: Free Trial Video Demos Case Studies White Paper
Microsoft Dynamics CRM combines the rich capabilities of best-in-class CRM with the ease of Microsoft Office. OmniVue creates business agility through tailored implementation of Microsoft Dynamics solutions. We combine process & technology to provide you with the ability to make accurate & informed decisions quickly. A Microsoft Gold Certified Partner, we help companies with enhanced business intelligence, process consulting, financial software implementation, disaster recovery & support. [Learn more]
Contactual's award winning solution enables organizations provide an exceptional customer experience through increased service levels and first call resolution, while dramatically lowering costs by eliminating the need to purchase specialized hardware and software. Our innovative hosted solution seamlessly supports multiple customer interaction mediums - phone, email & chat - with integrated case & contact management, knowledgebase, IVR, monitoring, recording and reporting functionality. [Learn more]
Improve your efficiency and boost customer satisfaction. i-Sight enables you to quickly and accurately respond to customer service requests submitted through any channel. i-Sight is integrated web based case management software for managing customer service inquiries and complaints. Quickly record new inquiries, use call scripting, manage incoming emails, cusotmize workflow and assignment, and monitor your performance. [Learn more]
More Links: 3 Minute Tour Who Uses i-Sight? Free Guides Reporting Features
inContact helps contact centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based contact center solutions. The company's services and solutions enable contact centers to operate more efficiently, optimize the cost and quality of every customer interaction, create new pathways to profit and ensure ongoing customer-centric business improvement and growth. [Learn more]
Neocase CS is a unique customer service and support solution that lowers service costs, improves customer satisfaction, and enhances service levels. With Business Process Management and Business Intelligence functionality, organizations can analyze, create, implement, monitor, and further increase customer satisfaction and business workflows to dramatically boost service efficiency and effectiveness. Global companies are transforming and differentiating their business with Neocase technologies. [Learn more]
Parature Customer Service software integrates the customer portal, rich knowledgebase, full trouble ticket application, and a host of other modules in one dynamic, unified system that manages all your support needs. [Learn more]
More Links: Customer Service Software Live Product Demo
Everest is used by leading companies around the world to manage customer feedback, requests, complaints and internal/supplier corrective actions. Everest is flexible and used across many industries to increase customer loyalty and improve quality. Built-in workflows, due date tracking and automatic reminders ensure that every concern is handled in a timely and efficient manner. Reports and charts can be generated instantly and e-mailed directly from the system. [Learn more]
Flexible, Scalable, Powerful and Easy to use, CustomFAQs provides a complete suite of online customer support solutions. Dynamic FAQ/Knowledge Base, Custom Service Request, Questions tracking, E-mail management, Online Chat, Surveys. 8 Customers out of 10 will find their answers online. Create now an online Personal Relationship with new and existing customers. Reduce costs and frequency of incoming service requests. [Learn more]
Noetica's SYNTHESYS call center management software provides the most intuitive agent guidance technology on the market by combining SOA (Service Oriented Architecture) and BPM (Business Process Management) techniques delivered through a unique visual logic-mapping interface. With SYNTHESYS you can build your own Customer Interaction Management Solution and adapt your Agent User Interface quickly and easily to your existing infrastructure without any programming. [Learn more]
Alloy Navigator Express is a tightly integrated Help Desk / Asset Management solution for Small & Medium Businesses. It offers everything you need to manage your help desk tickets and hardware/software inventory in an intuitive and easy to configure environment. Alloy Navigator Express is the solution for IT organizations looking to improve their efficiency and streamline help desk operations. * Help desk ticketing * Network inventory * Knowledge base * Automatic email notifications [Learn more]
More Links: Webinar signup Product tour Free 30-day trial Data sheet
Advisor is a web-based problem solving tool that utilizes artificial intelligence technology to assist customers as a live help desk employee would. The software poses a series of questions and possible solutions to the customer until problem resolution. Using AI, the system learns from the customer's responses to provide better and better advice over time. If it is unable to satisfactorily respond to a customer query, it auto-transfers them to live help. [Learn more]
Only $199 or less per scheduled user, AyaNova is affordable, network-able, and user friendly service management and work order software for Windows. Manage all aspects of service and repair with work orders, service scheduling, history, preventative maintenance, custom fields and localization including sample English, German, Spanish and French language locales, custom reporting and searchable knowledgebase, QuickBooks or PeachTree interface, web browser and mobile browser interface and more [Learn more]
Customer Service: Comprehensive Directory
157 Solutions Listed
01 Communique - Im OnCall
Secure web-based remote control of a customer's PC, within seconds of the customer's call for help. [Learn more]
Business Size Served: Small - Mid
4CS - iSupport
Manages support requests, service knowledgebase, request escalation to parts, service and warranty groups, and performance analysis. [Learn more]
Business Size Served: Large
Achiever Software - Achiever CRM
Scalable and highly customisable enterprise-wide solution covering Sales, Marketing, Customer Service & Support. [Learn more]
Business Size Served: Mid
Activate - Activate
Self Service Provisioning product allows Business Users to perform tasks that would normally be done manually by the Service Desk. [Learn more]
Business Size Served: Mid - Large
Adiance Technologies - Sidance
VOIP call center solution for the contact center industry based on an open source, standard-based IP PBX, Asterisk. [Learn more]
Business Size Served: Large
AdvanTec Information Systems - E-Track
Web and LAN based inegrated customer service - tracks trouble tickets through completion and resource utilization. [Learn more]
Business Size Served: Small - Mid
Airframe Business Software - CRM Express
Automate your CRM processes and track your prospects, customers and other information for the long term. [Learn more]
Business Size Served: Mid
Aivea - Customer Experience Portal for CRM
Allows you to implement an effective online support channel and manage self-help resources in Microsoft Dynamics CRM. [Learn more]
Business Size Served: Small
Allegiance - Enterprise Feedback Management
Fully engage your customers and employees, manage feedback across the enterprise - use predictive technology to increase loyalty. [Learn more]
Business Size Served: Mid
Allegiance Technologies - Active Listening System
Feedback Management Solution - allows companies to respond to customer complaints in minutes rather than weeks or months. [Learn more]
Business Size Served: Mid
Help Desk support software, IT Infrastructure and asset management with comprehensive inventory. [Learn more]
Business Size Served: Small - Mid
Altitude Software - Altitude uCI Suite
Manages self-service and assisted interactions with customers across voice, email and web channels. [Learn more]
Business Size Served: Mid
Applied Innovation Management - HelpDesk Expert for Customer Service
Complete customer service software solution for ticket, request, problem, and call tracking. [Learn more]
Business Size Served: Mid - Large
Apropos Technology - Multi-Channel Interaction Management Suite
Suite of integrated applications; manages all customer interactions - Email, Voice, Web, Fax, and Voice Chat (VoIP). [Learn more]
Business Size Served: Mid - Large
Aspect Communications - Aspect Contact Server
Integrates CRM resources and makes real-time data available to contact center agents and decision-makers. [Learn more]
Business Size Served: Mid
Auric Technology - Auric Prospector
Web based CRM that includes opportunity management, customer service and reporting. [Learn more]
Business Size Served: Small - Mid
Avaya - CRM Central
CRM solution with call center and call management capabilities; handles telephone, Internet, fax, email, etc. [Learn more]
Business Size Served: Mid - Large
Axios Systems - assyst
The world's most advanced best practice based IT service management software solution. [Learn more]
Business Size Served: Mid - Large
AXLR8 - FastTrack
Customer Relationship Management (CRM) solution for your sales and marketing business processes. [Learn more]
Business Size Served: Mid
Axonom - Powertrak
Call Center module brings Internet-based marketing, ordering and customer service options all day, every day. [Learn more]
Business Size Served: Small - Mid
Bennett Technologies - Helpdesk CRM
CRM for customer service and helpdesk. [Learn more]
Business Size Served: Mid - Large
Big Network - CRMS
One centralized database for a complete view of all customer interactions, from sales and marketing to customer service and support. [Learn more]
Business Size Served: Small - Mid
BMC On Demand - BMC ServiceDesk on Force.com
Gives you out-of-the-box processes for incident management, self service, and inventory tracking for your help desk. [Learn more]
Business Size Served: Small - Mid
BMC Software - BMC Remedy Knowledge Management
Provides service desk analysts with a knowledge base of easy-to-find solutions and gives users self-service search options. [Learn more]
Business Size Served: Small - Large
C3Gateways Services - ContactIP
Innovative customer-interaction software suite that maintains a natural flow and feel in a conversation. [Learn more]
Business Size Served: Large
Chat Relations - ChatRelations LiveChat
Free customer service software for websites. Instant connect tool to enhance online customer support. Download today! [Learn more]
Business Size Served: Small - Mid
Chordiant Software - Call Center Advisor
Allows call center and retail agents to initiate and manage processes during a customer call without switching desktop applications. [Learn more]
Business Size Served: Mid - Large
Cincom Systems - Cincom Synchrony
A Customer Experience Management (CEM) Solution for contact centers that guides winning conversations with customers. [Learn more]
Business Size Served: Mid - Large
Citrix Systems - GoToAssist
Web-based, allows businesses to remotely assist their customers or employees and conduct online sales demos. [Learn more]
Business Size Served: Small - Large
Client Technologies - Clientele CRM Suite
Manage, synchronize, and coordinate customer interactions across channels and ensure up-to-date client data. [Learn more]
Business Size Served: Small - Mid
Close Fit Software - Close Support
Multi-user help desk software application that is affordable, simple to install and easy to use. [Learn more]
Business Size Served: Small
Cloud Conversion - eCommSource
Offers online retailers the ability to manage their customer service and support operations with the Salesforce.com Service Cloud. [Learn more]
Business Size Served: Small - Mid
Conative Systems - DBS4
Service Manager with Sage MAS 90 and MAS 200 Accounting Solution provides a business system indispensable to your operations. [Learn more]
Business Size Served: Small - Mid
Concerto Software - EnsemblePro
Contact center solution that includes ACD, predictive dialing, IVR, email, Web collaboration & universal queuing. [Learn more]
Business Size Served: Mid - Large
Consona - Consona Customer Management
Process-driven customer management software solution allowing companies a phased approach to managing the customer experience. [Learn more]
Business Size Served: Mid - Large
Helps companies provide great customer service over the phone, by email or on the Web. [Learn more]
Business Size Served: Small - Large
CRM by Web - CRM by Web
Web-based CRM software that supports sales analysis, customer service, quotes management, order tracking and invoicing. [Learn more]
Business Size Served: Small - Mid
Cube Software - CubeCMS
A complaint management system which you can use to log, monitor and attend to complaints. [Learn more]
Business Size Served: Mid - Large
Complaint handling software that makes it easy for your organization to collaborate and share information. [Learn more]
Business Size Served: Small - Large
CustomerSoft - ESP 3.7
A common customer service database shared by Sales, Customer Support, Marketing and other functional areas. [Learn more]
Business Size Served: Mid
Powerful, flexible, customizable and affordable Knowledge Base, Ticket Tracking, Service Requests, Email Management, Live Chat & more. [Learn more]
Business Size Served: Small - Large
CyberNiche Software - Any Request
Web based system for managing all customer requests. Optional email notifications. [Learn more]
Business Size Served: Small - Mid
Web based, self service CRM tool that transfers to live help if needed, provides statistics and Q & A functionality. [Learn more]
Business Size Served: Mid
Digital Gateway - Digital Salesforce
Enables tightly-coupled marketing initiatives, product sales and customer retention. [Learn more]
Business Size Served: Small - Mid
Double Jade - KBPublisher
Browser based knowledge base solution that is highly searchable and can be used for just about anything - FAQs, online help, APIs, etc. [Learn more]
Business Size Served: Small - Mid
EBSuite - Customer Service Help Desk
Track & service your Customers, manage Service Requests and Cases, publish Solutions and Knowledges. [Learn more]
Business Size Served: Small - Large
eGain Communications - eGain Service
Email management, live web customer service, service fulfillment, knowledge management and self-service. [Learn more]
Business Size Served: Mid - Large
Emaginetix - Emaginetix HelpDesk
Internet based support call software, comprising of a comprehensive customer database, and call logging interface. [Learn more]
Business Size Served: Small - Mid
CRM solution for use in sales, support and marketing environments. [Learn more]
Business Size Served: Mid - Large
Epiphany - Epiphany Service
A comprehensive Web-based, multi-channel customer service application to improve call handling and responsiveness. [Learn more]
Business Size Served: Large
Eptica - Eptica Entreprise Suite
Multi-channel customer interaction software, either in-house or on SaaS, delivers consistent, managed service across all channels. [Learn more]
Business Size Served: Small - Mid
Escon Information Consulting - SupportPortal
Web-based customer support solution with incident, news and knowledge management, product catalog and support forum. [Learn more]
Business Size Served: Small - Mid
eTouchPoint - eTouchPoint
Customer feedback and coaching application for service-oriented businesses. [Learn more]
Business Size Served: Large
Exact - Synergy Enterprise
Web-based solution that includes e-documents, e-CRM, e-logistics, e-project, e-HRM, e-financials, and e-procurement. [Learn more]
Business Size Served: Mid - Large
ExDesk - ExDesk
Help desk software solution for the IT support and service provider communities. [Learn more]
Business Size Served: Small - Mid
Firstwave Technologies - Firstwave Takecontrol
Call center based client-server application that allows cross-departmental sharing of information. [Learn more]
Business Size Served: Mid - Large
ForeSoft - CRMdesk
Web-based help desk, customer service and online support software. [Learn more]
Business Size Served: Small - Mid
FrontPhase Technologies - FrontPhase
Web based help desk software; self assist, inquiry assistance, and customer service panel. [Learn more]
Business Size Served: Small - Mid
FSi - LobbyCentral
Customer queuing and service analysis software for customer service departments. [Learn more]
Business Size Served: Mid - Large
Fuze Digital Solutions - Fuze Suite
Comprehensive, modular and easy to use web-based customer care software suite. [Learn more]
Business Size Served: Mid - Large
Affordable, network-able, and user friendly service management, dispatch scheduling & work order software for Windows. [Learn more]
Business Size Served: Small - Large
End users can submit requests for service, search for solutions, and view the status of their open incidents. [Learn more]
Business Size Served: Small - Mid
HelpDesk - Help Desk Software Suite
Web based customer service solution for your website to manage support requests and publish self service knowledge bases. [Learn more]
Business Size Served: Small - Mid
Customer call center software with voice response system, skills-based routing, speech recognition, inbound/outbound and call blending. [Learn more]
Business Size Served: Mid - Large
Infinium Software - Infinium CRM
Contact Management, Lead Management, Call Center, Customer Support, Help Desk, Customer Service and Support. [Learn more]
Business Size Served: Mid - Large
Infogain - Customer Centric Framework
Provides the enterprise a singular and updated customer vision with Customer Information Management. [Learn more]
Business Size Served: Mid - Large
InStranet - Contact Centers In-Line
Ensures your call center staff always has the right information to respond to customers concerns. [Learn more]
Business Size Served: Mid - Large
Intelliset - Intelliset Smart Suite
Combines the areas of asset, warranty, service and mobile workforce management. [Learn more]
Business Size Served: Mid - Large
Interactive Ideas - PremiumTalk
Allows you to offer pay-per-call and pay-per-chat services from their website; easily monetize customer calls with no startup fees. [Learn more]
Business Size Served: Small - Mid
interlinkONE - ILINKService
Assists with the management, tracking and resolution of customer service and support issues. [Learn more]
Business Size Served: Small - Mid
Intetics Web Space Station - Advanced Help
Easy-to-use helpdesk software that automates customer request and improves communication and internal workflows. [Learn more]
Business Size Served: Small - Mid
Intuit - QuickBase Enterprise
Manage projects, sales contacts, customer reports, inventory and more, all while reducing administrative work and overhead. [Learn more]
Business Size Served: Large
100% Web based Help Desk software, Customer Support Desk software, Asset Management Software and Issue Tracking software. [Learn more]
Business Size Served: Small - Large
Iventa - The Dashboard System
The ultimate online management system - Marketing Campaigns, eCommerce, Subscriptions, Web Content and more. [Learn more]
Business Size Served: Small - Large
Kana - Kana E-Service
eCRM solution; enables communication across all customer touchpoints and across operational functions. [Learn more]
Business Size Served: Large
Kayako - SupportSuite
Robust and flexible solution, allowing you to implement effective support channels, e-mail management and manage self-help resources. [Learn more]
Business Size Served: Small - Large
Lagan Technologies - FrontLine
Interaction management software used primarily for customer initiated contact. [Learn more]
Business Size Served: Small - Mid
Languistics - B-Message
Software that extracts mood, intent and urgency from customer emails and speech-to-text messages. [Learn more]
Business Size Served: Large
Listopica - FAQ Manager
Web based customer support tool to create and maintain a searchable archive of frequently asked questions and knowledge base for ASP.NET sites [Learn more]
Business Size Served: Small
Live2support - Chat Interface for Operator
Add live chat on your web site watch visitors on your web site in real time and chat with them. Free 15 days Trial [Learn more]
Business Size Served: Small - Large
LIVECHAT - ContactCenter
Solution for managing online customer interactions, which enables real-time, web-based customer service chat-based communication. [Learn more]
Business Size Served: Large
LiveHelpNow - LiveHelpNow - Customer service suite
Customer service software with fully featured help desk. Integrated help desk ticketing, self-service and live chat systems. [Learn more]
Business Size Served: Mid
LiveTime Software - LiveTime Support
Provides an enterprise-wide solution for delivering complete customer service and support for your organization. [Learn more]
Business Size Served: Small - Mid
LogMeIn - LogMeIn Rescue
Real-time remote control of a customer's computer over the Web. [Learn more]
Business Size Served: Mid - Large
Build customer relations through a proactive and responsive customer service and quality initiative. [Learn more]
Business Size Served: Mid - Large
Magnoware Systems - DataTrack System
Assign, manage, and distribute vast quantities of work requests without needing to enlarge technical staff. [Learn more]
Business Size Served: Small - Mid
A CRM with specific focus on customer interaction management. [Learn more]
Business Size Served: Small - Mid
Manam Infotech - SpeechVox Logger
A high performance - low cost voice logging system, capable of recording every speech interaction necessary for your business purposes. [Learn more]
Business Size Served: Mid
Marketplace Software - e-manage
CRM, contact management, customer support, customer web portal, lead management, human resources, help desk. [Learn more]
Business Size Served: Small - Mid
MasterSuiteApps.com - MasterTrack
Web-based issue tracking system that allows technical and customer support teams to manage customer questions and requests. [Learn more]
Business Size Served: Small - Mid
Meet Your Market - MarketsMaster
MarketsMaster is a web based solution to help companies close the loop in communication and management of the entire business. [Learn more]
Business Size Served: Small - Large
Message Technologies - AssuredVoice by MTI
A hosted, speech-enabled self-service solution for retailers. [Learn more]
Business Size Served: Small - Mid
Microsoft - Dynamics SL
Integrated business management solution that automates financial, customer relationship and supply chain processes. [Learn more]
Business Size Served: Large
Mindshare Technologies - CONNECT
Customer feedback in Real-Time; track the customer's perceptions of your business as they change daily. [Learn more]
Business Size Served: Mid - Large
Multima - NetKeeper
Automate day-to-day tasks for sales, customer service, marketing, field service, help desk and call centers. [Learn more]
Business Size Served: Mid
Diverse, flexible ticket management solution that supports a wide spectrum of customer service capabilities. [Learn more]
Business Size Served: Small - Large
NDA - Sell-n-Serve
Web based quote-to-order and customer support application. [Learn more]
Business Size Served: Small - Mid
Maximizes productivity and quality of service through self-service, knowledge management and advanced workflows. [Learn more]
Business Size Served: Mid - Large
NetResults - NetResults Tracker
Web-based collaboration tool to help companies track business issues and automatically manage them through to resolution. [Learn more]
Business Size Served: Small - Mid
Mid-market software combining CRM and Ecommerce / Web capabilities with Accounting / ERP capabilities in one web-based application. [Learn more]
Business Size Served: Mid
nGenera - nGen CIM Suite
Helps achieve an ROI on business and social strategies by empowering customers to engage in the interaction channel they prefer. [Learn more]
Business Size Served: Large
Nixel Technology - Nixel OCMS
Integrated 24x7 multiple channel customer service, complaint & request management environment with automated workflow. [Learn more]
Business Size Served: Mid - Large
The only Customer Interaction software allowing employees to use a single system. Enables non-technical staff to map processes. [Learn more]
Business Size Served: Mid - Large
Novo Solutions - Customer Support Suite
Software that enables you to provide a cost effective Intranet or Internet help desk support environment. [Learn more]
Business Size Served: Mid
NTR Global - InQuiero
Secure, fast and easy-to-use on-demand remote access and remote support solution. [Learn more]
Business Size Served: Large
The Service Desk Management Solution with Unequaled Time to Productivity. [Learn more]
Business Size Served: Small - Large
Microsoft Dynamics CRM, combines the rich capabilities of best-in-class CRM with the ease of Microsoft Office. [Learn more]
Business Size Served: Mid
Oncontact Software - Client Management Software
CMS houses all the critical business information to develop effective sales, marketing and customer service strategies. [Learn more]
Business Size Served: Mid
Fully integrated, comprehensive suite of business applications for the enterprise. [Learn more]
Business Size Served: Mid - Large
Oracle - Oracle Fusion
Unified suite of best-of-business capabilities to handle all front and back office functions delivered on open technologies. [Learn more]
Business Size Served: Mid - Large
Get an online support portal to manage and deflect up to 80% of your incoming service inquiries. [Learn more]
Business Size Served: Mid - Large
Pegasystems - PegaCRM Template
CRM solution spanning the Web, contact center and across the enterprise. [Learn more]
Business Size Served: Mid
Powerful, affordable customer-support and help desk support software solution built on Microsoft industry standards. [Learn more]
Business Size Served: Small - Large
Plmedia - StaffOnline
Live help support software with audio video features. [Learn more]
Business Size Served: Small - Mid
QMS Software - Ulysses Suite
Service Management, Sales Force Automation, Asset Management, Facilities Management, Customer Care Helpdesks. [Learn more]
Business Size Served: Small - Mid
QualityUnit - LiveAgent
Powerful online chat software that allows you to communicate with visitors in real-time, provide live customer support and manage your support staff. [Learn more]
Business Size Served: Small - Mid
Qualte - ezSupport
Hosted solution for Web Customer Support that includes problem ticketing, email management and returns management. [Learn more]
Business Size Served: Small - Mid
ReadyDesk - ReadyDesk
Web based Issue Tracking & Help Desk system that helps companies streamline their support processes. [Learn more]
Business Size Served: Small - Mid
Remetrex - Remetrex PQ
Web-based enterprise level complaint handling software to help increase your company's productivity. [Learn more]
Business Size Served: Mid - Large
ResponseTek - ResponseTek:CEM
Customer experience management platform that helps build customer advocacy and reduce customer defection. [Learn more]
Business Size Served: Large
Returngoods - Returngoods
Integrated SaaS solution for managing product returns (RMA). Can be integrated into your call center or ERP database via VDS. [Learn more]
Business Size Served: Small - Large
RightNow Technologies - Customer Service Software
A global, multichannel customer service solution that improves service quality and agent effectiveness. [Learn more]
Business Size Served: Large
RTI Software - CustomerFirst
Support management / help desk system that includes defect tracking, e-mail integration, time tracking, and much more. [Learn more]
Business Size Served: Small - Large
Saviom Software - Saviom Service Desk
Customizable software which enables organizations to record and manage service calls in an efficient and orderly manner. [Learn more]
Business Size Served: Mid - Large
SBZone - Small Business Software
Easy to use small business software to manage sales, customer service, billing and expense management. [Learn more]
Business Size Served: Small
Sitehelpdesk.com - Sitehelpdesk
Web based help desk software solutions for IT SM, Account Management or general help desks. [Learn more]
Business Size Served: Mid
SiteOne Services - S1
Customer Service and Work Order Management [Learn more]
Business Size Served: Small - Mid
Skymol - Skymol Communicator
Web-hosted customer service and live help software using Voice, Video, Chat. Skymol offers on-demand help desk software for online sales and customer service. [Learn more]
Business Size Served: Mid
Skywire Software - Answer Suite
Knowledge management and Web self-service application in a hosted environment with issue tracking and reporting features. [Learn more]
Business Size Served: Mid
SoundBite Communications - OnDemand Customer Communications
Makes creating and managing blended inbound/outbound customer communications campaigns easier. [Learn more]
Business Size Served: Mid - Large
SpiceCSM - SpiceCSM
On-Demand Customer Service Management Software. [Learn more]
Business Size Served: Small - Mid
SuperOffice - SuperOffice CRM
Simplifies searching for contact information and tracks all customer interaction throughout the entire organization. [Learn more]
Business Size Served: Mid
Support Sentry - WebSupport PRO
Web based customer service software for small to medium sized businesses. [Learn more]
Business Size Served: Small - Mid
SupportPRO - SupportDesk
Web-based, integrated system for managing customer inquiries, answers and communications. [Learn more]
Business Size Served: Small - Mid
Surado Solutions - Surado CRM
Surado's Best of Breed CRM helps achieve high value customer experiences and rapid ROI, driving growth and profitability. [Learn more]
Business Size Served: Small - Mid
Tactum Technologies - Interactive Dialogue Manager
Allow an organization to solicit, collect, respond to, manage and analyze (all in real-time) feedback from its customers. [Learn more]
Business Size Served: Mid - Large
Talisma - Talisma Multi-channel CRM
Multi-channel customer relationship management solution complete service, marketing, sales and contact center functionality. [Learn more]
Business Size Served: Large
TechWhale Solutions - BlueWhale CRM
Track sales life cycle, customer relationships, manage support issues, customize fields, create reports, charts and more. [Learn more]
Business Size Served: Mid - Large
TriVium Systems - CallAnalyst
Call tracking and management solution; tracks and analyzes telephone traffic, and spots excess usage problems. [Learn more]
Business Size Served: Small - Mid
Turnkey Web Tools - PHP Live Helper
Provide real-time customer support and visitor communication directly on your site. [Learn more]
Business Size Served: Small - Mid
UniPress Software - FootPrints
Streamlines and automates your help desk and customer support operations. [Learn more]
Business Size Served: Mid
UserScape Software - HelpSpot
Completely web based help desk package with a clean and intuitive design for both staff and customers. [Learn more]
Business Size Served: Small - Mid
Utopia Image - UI Contact
Enables you to use different types of data collection methods simultaneously to evaluate the services you offer to your customers. [Learn more]
Business Size Served: Mid - Large
Varolii - Customer Service
Better Service, Better Returns. Varolii's Customer Service product offers the most cost effective, productive way to engage customers. [Learn more]
Business Size Served: Small - Large
Web Browser delivered CRM solution for managing corporate Contacts, Organizations, Functions and Events related data. [Learn more]
Business Size Served: Small - Large
Visionbase Software - Horizon CRM
Track customers, sales, invoices, issues and payments. Integrates with Excel/Outlook. Includes automatic backups and updates. [Learn more]
Business Size Served: Small - Mid
Visionera - VisionProject
Web based help desk/customer support/service management software with powerful project management and issue tracking functionality. [Learn more]
Business Size Served: Mid
VoiceLog - VirtualLogger
Record every call or sample as needed, record the entire call or record on demand, change your configuration instantly. [Learn more]
Business Size Served: Mid - Large
Wicked Business Sciences - Session ForeSite
InBound Telephone Call Center and Customer Service KPI measurement Application for eCommerce Stores and Online Retailers. [Learn more]
Business Size Served: Small - Mid
Wilke/Thornton - Consumer Relationship System
Offers a complete set of e-consumer affairs capabilities, including consumer demographics, workflow, escalation, etc. [Learn more]
Business Size Served: Mid - Large
WonderDesk - WonderDesk
Web-based help desk solution that allows you to utilize remote technicians. [Learn more]
Business Size Served: Small
World Media Service - AdviceSOFT
Complete audio and video conferencing solution for customer care and support, live customer service, live chat. [Learn more]
Business Size Served: Mid - Large
WorldBizConsultant - CallMagic Server
VOIP call center solution based on Asterisk. [Learn more]
Business Size Served: Mid - Large
YellowFish Software - Revelation
100% web-based help desk application that will improve your business management & your customer relations. [Learn more]
Business Size Served: Mid
Zeacom - Zeacom Communications Center
Organizes incoming calls based on parameters that you set, whether they arrive by telephone, email or the Web. [Learn more]
Business Size Served: Small - Mid
Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution. [Learn more]
Business Size Served: Small - Mid
Zype - person2person
Enhances customer service, with a highly personalised call. Enables customer service teams to enhance customer brand contact. [Learn more]
Business Size Served: Small - Mid
