Directory Sponsors
What makes versaSRS HelpDesk stand out from the crowd is its unique 'look and feel'. Unlike other products on the market which use a single web page to deliver content, versaSRS HelpDesk has been developed with a multi-document interface that simulates a Windows environment providing a rich desktop style user experience, similar to familiar Microsoft Office products.
More Links: Live Product Demo Brochures Feature Listing Free Software Offer
IssueTrak's Customer Service software has proven effective in large and small companies around the world. Over 1100 companies, in 26 countries and numerous industry groups, use IssueTrak as a platform to increase customer satisfaction and reduce expenses. Test drive IssueTrak with our online demo!
More Links: Online Demo Pricing Information Feature List www.issuetrak.com
PhaseWare Tracker is a powerful, affordable customer-support and help-desk solution built on Microsoft industry standards. Tracker is ideal for external help desks and customer support groups with incoming calls, internal help desks supporting applications in outlying locations or offices, and businesses with complex products and services that require ongoing customer interaction. Tracker integrates all areas of help desk support: creating tickets, SLAs, custom reports, billing & workflow.
Featured Solutions
Get an online support portal to manage and deflect up to 80% of your incoming service inquiries. Industry's leading web-based customer service software that features web self-service, a trouble ticket system and account management capabilities. Parature provides the complete online solution you need to provide the level of service customers have come to expect in the new economy.
More Links: Feature Listing Live Product Demo
Improve your efficiency and boost customer satisfaction. i-Sight enables you to quickly and accurately respond to customer service requests submitted through any channel. i-Sight is integrated web based case management software for managing customer service inquiries and complaints. Quickly record new inquiries, use call scripting, manage incoming emails, cusotmize workflow and assignment, and monitor your performance.
Unprecedented in its ease of implementation and configuration, Numara FootPrints is the most comprehensive and flexible Service Desk Management Solution on the market today. Numara FootPrints is designed to help companies: align their service desk management functions with the needs of the business and automate business processes in multiple areas of the organization. Numara FootPrints delivers powerful capabilities at a price that other enterprise solutions cannot match.
More Links: Free Demo
Entellium is easily customized to your best practices - consequently, cycles are shortened, capacity increases, and each rep produces like a top performer. Visit our website and you'll see that not all hosted CRM are alike - we are more powerful, easier to use, faster to deploy & more affordable.
More Links: 2007 CRM Buyers Guide CRM Buyer Beware
Dramatically improve the management of support requests with Interneer's Support Request Management Software. Interneer's patented technology is an entirely new way of transforming business and workflow processes into interactive browser-based applications. Features include data management, alerts, resource management, document management, tracking, reporting & much more. Deployed in weeks & modified in minutes, WITHOUT programming! $28/user-Hosted, $375/user-Licensed, 25 seat min
Cincom Encompass is a multi-channel, customer-interaction software solution that helps organizations provide quality Customer Relationship Management (CRM) through their contact centers. Cincom Encompass helps companies win, grow and keep profitable customers by supporting sales, marketing and customer service for inbound, outbound, blended and multimedia environments. Cincom Encompass includes several customer interaction components to empower your agents.
Contactual's on-demand contact center solution allows you to immediately start your Customer Service Center with no hardware or software to buy and no implementation or maintenance team to hire. OnDemand Contact Center enables organizations to manage customer interactions through a complete, flexible solution, which delivers rapid time to value. Contactual provides phone, email and chat functionalities, ACD, IVR, quality control tools and more to help you build profitable customer relationships.
More Links: Quick Tour View Demo Get a Quote
EnterpriseWizard is a top-rated web-based automation solution for external customer support, helpdesk, asset tracking, and managing sales. Easily adapts to your business with customizable tables, fields, graphical workflows, escalation, business rules, email notification, live chat, interactive reporting, granular permissions, dynamic self-serve FAQ, and more. Users report a 1 month ROI, 50% increase in customer satisfaction, 80% increase in retention, and 25% increase in technician efficiency.
More Links: Free Trial Product Tour Case Studies
Build customer relations through a proactive and responsive customer service and quality initiative. Tailor Everest to meet the exact requirements of your customer service and quality organizations. Deploy across a LAN, WAN or the Internet with a Windows client or a web-based, zero footprint client. Handles complaints and inquiries, corrective actions, issues and incidents, customer support, and contacts and relations.
LogMeIn Rescue provides instant, real-time remote control of a customer's computer over the web - anywhere in the world, without being blocked by corporate firewalls. No previous relationship with the system is required. Rescue asks permission from the end user and is specifically designed for attended support of remote PCs. The result is a secure, on-demand solution that gives support organizations the ability handle more incidents, reduce support costs, and ensure high service levels.
Flexible, Scalable, Powerful and Easy to use, CustomFAQs provides a complete suite of online customer support solutions. Dynamic FAQ/Knowledge Base, Custom Service Request, Questions tracking, E-mail management, Online Chat, Surveys. 8 Customers out of 10 will find their answers online. Create now an online Personal Relationship with new and existing customers. Reduce costs and frequency of incoming service requests.
MarketsMaster is a web based solution to help companies close the loop in communication and management of the entire business cycle: marketing, sales, lead management, and customer relations. It is highly secure, flexible and scalable to fit your business needs. MarketsMaster is the tool that will help you grow and manage your business. We specialize in solutions management that is effective, efficient and economical through the integration of technology, knowledge and people.
Comprehensive Directory
131 Solutions Listed
Secure web-based remote control of a customer's PC, within seconds of the customer's call for help.
Target Market: Small - Mid
Scalable and highly customisable enterprise-wide solution covering Sales, Marketing, Customer Service & Support.
Target Market: Mid
Provide comprehensive service through a central ticketing system while balancing work flow between your site operators.
Target Market: Small - Mid
VOIP call center solution for the contact center industry based on an open source, standard-based IP PBX, Asterisk.
Target Market: Large
Web and LAN based inegrated customer service - tracks trouble tickets through completion and resource utilization.
Target Market: Small - Mid
Automate your CRM processes and track your prospects, customers and other information for the long term.
Target Market: Mid
Feedback Management Solution - allows companies to respond to customer complaints in minutes rather than weeks or months.
Target Market: Mid
Manages self-service and assisted interactions with customers across voice, email and web channels.
Target Market: Mid
Complete customer service software solution for ticket, request, problem, and call tracking.
Target Market: Mid - Large
Suite of integrated applications; manages all customer interactions - Email, Voice, Web, Fax, and Voice Chat (VoIP).
Target Market: Mid - Large
Fully functional field service/customer support solution that tracks service issues from start to completion.
Target Market: Small - Mid
Integrates CRM resources and makes real-time data available to contact center agents and decision-makers.
Target Market: Mid
Web based CRM that includes opportunity management, customer service and reporting.
Target Market: Small - Mid
CRM solution with call center and call management capabilities; handles telephone, Internet, fax, email, etc.
Target Market: Mid - Large
assyst from Axios Systems is the world's most advanced Best Practice based IT Service Management software solution.
Target Market: Large
Customer Relationship Management (CRM) solution for your sales and marketing business processes.
Target Market: Mid
Call Center module brings Internet-based marketing, ordering and customer service options all day, every day.
Target Market: Small - Mid
Innovative customer-interaction software suite that maintains a natural flow and feel in a conversation.
Target Market: Large
Free customer service software for websites. Instant connect tool to enhance online customer support. Download today!
Target Market: Small - Mid
Supports sales, marketing and customer service for inbound, outbound, blended & multimedia environments.
Target Market: Mid - Large
Web-based, allows businesses to remotely assist their customers or employees and conduct online sales demos.
Target Market: Small - Large
Manage, synchronize, and coordinate customer interactions across channels and ensure up-to-date client data.
Target Market: Small - Mid
Multi-user help desk software application that is affordable, simple to install and easy to use.
Target Market: Small
Contact center solution that includes ACD, predictive dialing, IVR, email, Web collaboration & universal queuing.
Target Market: Mid - Large
Helps companies provide great customer service over the phone, by email or on the Web.
Target Market: Small - Mid
Web-based CRM software that supports sales analysis, customer service, quotes management, order tracking and invoicing.
Target Market: Small - Mid
A complaint management system which you can use to log, monitor and attend to complaints.
Target Market: Mid - Large
Complaint handling software that makes it easy for your organization to collaborate and share information.
Target Market: Small - Large
A common customer service database shared by Sales, Customer Support, Marketing and other functional areas.
Target Market: Mid
Online knowledgebase of Frequently Asked Questions, email tracking and workflow capabilities.
Target Market: Small - Large
Web based system for managing all customer requests. Optional email notifications.
Target Market: Small - Mid
Enables tightly-coupled marketing initiatives, product sales and customer retention.
Target Market: Small - Mid
Track & service your Customers, manage Service Requests and Cases, publish Solutions and Knowledges.
Target Market: Small - Large
Email management, live web customer service, service fulfillment, knowledge management and self-service.
Target Market: Mid - Large
Internet based support call software, comprising of a comprehensive customer database, and call logging interface.
Target Market: Small - Mid
Hosted sales, marketing, and customer service software for small and midsize companies as well as departments.
Target Market: Small - Mid
CRM solution for use in sales, support and marketing environments.
Target Market: Mid
A comprehensive Web-based, multi-channel customer service application to improve call handling and responsiveness.
Target Market: Large
Multi-channel customer interaction software, either in-house or on SaaS, delivers consistent, managed service across all channels.
Target Market: Small - Mid
Web-based customer support solution with incident, news and knowledge management, product catalog and support forum.
Target Market: Small - Mid
Customer feedback and coaching application for service-oriented businesses.
Target Market: Large
Web-based solution that includes e-documents, e-CRM, e-logistics, e-project, e-HRM, e-financials, and e-procurement.
Target Market: Mid - Large
Help desk software solution for the IT support and service provider communities.
Target Market: Small - Mid
Call center based client-server application that allows cross-departmental sharing of information.
Target Market: Mid - Large
Web-based help desk, customer service and online support software.
Target Market: Small - Mid
Web based help desk software; self assist, inquiry assistance, and customer service panel.
Target Market: Small - Mid
Modular software applications that integrate your core service and support components into one complete solution.
Target Market: Small - Mid
Customer queuing and service analysis software for customer service departments.
Target Market: Mid - Large
Efficient and comprehensive method for managing all forms of inbound customer care.
Target Market: Small - Mid
Comprehensive, modular and easy to use web-based customer care software suite.
Target Market: Mid
End users can submit requests for service, search for solutions, and view the status of their open incidents.
Target Market: Small - Mid
Web based customer service solution for your website to manage support requests and publish self service knowledge bases.
Target Market: Small - Mid
Contact Management, Lead Management, Call Center, Customer Support, Help Desk, Customer Service and Support.
Target Market: Mid - Large
Provides the enterprise a singular and updated customer vision with Customer Information Management.
Target Market: Mid - Large
Ensures your call center staff always has the right information to respond to customers concerns.
Target Market: Mid - Large
Combines the areas of asset, warranty, service and mobile workforce management.
Target Market: Mid - Large
Assists with the management, tracking and resolution of customer service and support issues.
Target Market: Small - Mid
Improve the management of support requests by transforming business and workflow processes into interactive browser-based applications.
Target Market: Mid - Large
Customer service and support application; provide personable customer support via phone, email, or website.
Target Market: Small - Mid
Easy-to-use helpdesk software that automates customer request and improves communication and internal workflows.
Target Market: Small - Mid
100% Web based Help Desk software, Customer Support Desk software, Asset Management Software and Issue Tracking software.
Target Market: Small - Large
The ultimate online management system - Marketing Campaigns, eCommerce, Subscriptions, Web Content and more.
Target Market: Small - Large
eCRM solution; enables communication across all customer touchpoints and across operational functions.
Target Market: Large
Robust and flexible solution, allowing you to implement effective support channels, e-mail management and manage self-help resources.
Target Market: Small - Large
Suite of Intelligent Customer Experience applications that reduce service costs, increase revenues, and improve customer satisfaction.
Target Market: Large
Interaction management software used primarily for customer initiated contact.
Target Market: Small - Mid
Software that extracts mood, intent and urgency from customer emails and speech-to-text messages.
Target Market: Large
Add live chat on your web site watch visitors on your web site in real time and chat with them. Free 15 days Trial
Target Market: Small - Mid
Solution for managing online customer interactions, which enables real-time, web-based customer service chat-based communication.
Target Market: Large
Provides an enterprise-wide solution for delivering complete customer service and support for your organization.
Target Market: Small - Mid
Real-time remote control of a customer's computer over the Web.
Target Market: Mid - Large