Customer Service Software Tools
Featured Customer Service Software
IssueTrak's Customer Service software has proven effective in large and small companies around the world. Large and small companies in various industries and locations around the world use IssueTrak as a platform to increase customer satisfaction and reduce expenses. Test drive IssueTrak today with our online demo! [Learn more]
More Links: Free Online Demo More Information
Looking for an IT Service Management solution? Something that is uncomplicated, flexible and cost-effective? As the worlds third largest supplier of service desk management software, Numara Software has set a new precedent with its ease of implementation and configuration. View the Free Demo today and discover how simple IT management can be. [Learn more]
More Links: Download Today Free Webinar Learn More Free Demo
PhaseWare is a company dedicated solely to customer service & support software - providing a powerful, flexible solution that manages the complete customer service spectrum from Help Desk to Self Service. PhaseWare is the most effective way to serve, support, retain and maximize the value of every customer. An affordable solution that reduces the overall cost of customer support while enhancing the customer's experience and adding value to your products/services/company. [Learn more]
Comprehensive Directory
151 Solutions Listed
01 Communique - Im OnCall
Secure web-based remote control of a customer's PC, within seconds of the customer's call for help. [Learn more]
Target Market: Small - Mid
4CS - iSupport
Manages support requests, service knowledgebase, request escalation to parts, service and warranty groups, and performance analysis. [Learn more]
Target Market: Large
Achiever Software - Achiever CRM
Scalable and highly customisable enterprise-wide solution covering Sales, Marketing, Customer Service & Support. [Learn more]
Target Market: Mid
Activate - Activate
Self Service Provisioning product allows Business Users to perform tasks that would normally be done manually by the Service Desk. [Learn more]
Target Market: Mid - Large
Adiance Technologies - Sidance
VOIP call center solution for the contact center industry based on an open source, standard-based IP PBX, Asterisk. [Learn more]
Target Market: Large
AdvanTec Information Systems - E-Track
Web and LAN based inegrated customer service - tracks trouble tickets through completion and resource utilization. [Learn more]
Target Market: Small - Mid
Airframe Business Software - CRM Express
Automate your CRM processes and track your prospects, customers and other information for the long term. [Learn more]
Target Market: Mid
Aivea - Customer Experience Portal for CRM
Allows you to implement an effective online support channel and manage self-help resources in Microsoft Dynamics CRM. [Learn more]
Target Market: Small
Allegiance - Enterprise Feedback Management
Fully engage your customers and employees, manage feedback across the enterprise - use predictive technology to increase loyalty. [Learn more]
Target Market: Mid
Allegiance Technologies - Active Listening System
Feedback Management Solution - allows companies to respond to customer complaints in minutes rather than weeks or months. [Learn more]
Target Market: Mid
Altitude Software - Altitude uCI Suite
Manages self-service and assisted interactions with customers across voice, email and web channels. [Learn more]
Target Market: Mid
Applied Innovation Management - HelpDesk Expert for Customer Service
Complete customer service software solution for ticket, request, problem, and call tracking. [Learn more]
Target Market: Mid - Large
Apropos Technology - Multi-Channel Interaction Management Suite
Suite of integrated applications; manages all customer interactions - Email, Voice, Web, Fax, and Voice Chat (VoIP). [Learn more]
Target Market: Mid - Large
Ardexus - CARE
Fully functional field service/customer support solution that tracks service issues from start to completion. [Learn more]
Target Market: Small - Mid
Aspect Communications - Aspect Contact Server
Integrates CRM resources and makes real-time data available to contact center agents and decision-makers. [Learn more]
Target Market: Mid
Auric Technology - Auric Prospector
Web based CRM that includes opportunity management, customer service and reporting. [Learn more]
Target Market: Small - Mid
Avaya - CRM Central
CRM solution with call center and call management capabilities; handles telephone, Internet, fax, email, etc. [Learn more]
Target Market: Mid - Large
Axios Systems - assyst
assyst from Axios Systems is the world's most advanced Best Practice based IT Service Management software solution. [Learn more]
Target Market: Mid - Large
AXLR8 - FastTrack
Customer Relationship Management (CRM) solution for your sales and marketing business processes. [Learn more]
Target Market: Mid
Axonom - Powertrak
Call Center module brings Internet-based marketing, ordering and customer service options all day, every day. [Learn more]
Target Market: Small - Mid
Bennett Technologies - Helpdesk CRM
CRM for customer service and helpdesk. [Learn more]
Target Market: Mid - Large
Big Network - CRMS
One centralized database for a complete view of all customer interactions, from sales and marketing to customer service and support. [Learn more]
Target Market: Small - Mid
BMC Software - BMC Remedy Knowledge Management
Provides service desk analysts with a knowledge base of easy-to-find solutions and gives users self-service search options. [Learn more]
Target Market: Small - Large
C3Gateways Services - ContactIP
Innovative customer-interaction software suite that maintains a natural flow and feel in a conversation. [Learn more]
Target Market: Large
Chat Relations - ChatRelations LiveChat
Free customer service software for websites. Instant connect tool to enhance online customer support. Download today! [Learn more]
Target Market: Small - Mid
Chordiant Software - Call Center Advisor
Allows call center and retail agents to initiate and manage processes during a customer call without switching desktop applications. [Learn more]
Target Market: Mid - Large
Cincom Systems - Cincom Encompass
Supports sales, marketing and customer service for inbound, outbound, blended & multimedia environments. [Learn more]
Target Market: Mid - Large
Citrix Systems - GoToAssist
Web-based, allows businesses to remotely assist their customers or employees and conduct online sales demos. [Learn more]
Target Market: Small - Large
Client Technologies - Clientele CRM Suite
Manage, synchronize, and coordinate customer interactions across channels and ensure up-to-date client data. [Learn more]
Target Market: Small - Mid
Close Fit Software - Close Support
Multi-user help desk software application that is affordable, simple to install and easy to use. [Learn more]
Target Market: Small
Conative Systems - DBS4
Service Manager with Sage MAS 90 and MAS 200 Accounting Solution provides a business system indispensable to your operations. [Learn more]
Target Market: Small - Mid
Concerto Software - EnsemblePro
Contact center solution that includes ACD, predictive dialing, IVR, email, Web collaboration & universal queuing. [Learn more]
Target Market: Mid - Large
Consona - Consona Customer Management
Process-driven customer management software solution allowing companies a phased approach to managing the customer experience. [Learn more]
Target Market: Mid - Large
CRM by Web - CRM by Web
Web-based CRM software that supports sales analysis, customer service, quotes management, order tracking and invoicing. [Learn more]
Target Market: Small - Mid
Cube Software - CubeCMS
A complaint management system which you can use to log, monitor and attend to complaints. [Learn more]
Target Market: Mid - Large
Complaint handling software that makes it easy for your organization to collaborate and share information. [Learn more]
Target Market: Small - Large
CustomerSoft - ESP 3.7
A common customer service database shared by Sales, Customer Support, Marketing and other functional areas. [Learn more]
Target Market: Mid
Powerful, flexible, customizable and affordable Knowledge Base, Ticket Tracking, Service Requests, Email Management, Live Chat & more. [Learn more]
Target Market: Small - Large
CyberNiche Software - Any Request
Web based system for managing all customer requests. Optional email notifications. [Learn more]
Target Market: Small - Mid
Digital Gateway - Digital Salesforce
Enables tightly-coupled marketing initiatives, product sales and customer retention. [Learn more]
Target Market: Small - Mid
Double Jade - KBPublisher
Browser based knowledge base solution that is highly searchable and can be used for just about anything - FAQs, online help, APIs, etc. [Learn more]
Target Market: Small - Mid
EBSuite - Customer Service Help Desk
Track & service your Customers, manage Service Requests and Cases, publish Solutions and Knowledges. [Learn more]
Target Market: Small - Large
eGain Communications - eGain Service
Email management, live web customer service, service fulfillment, knowledge management and self-service. [Learn more]
Target Market: Mid - Large
Emaginetix - Emaginetix HelpDesk
Internet based support call software, comprising of a comprehensive customer database, and call logging interface. [Learn more]
Target Market: Small - Mid
CRM solution for use in sales, support and marketing environments. [Learn more]
Target Market: Mid - Large
Epiphany - Epiphany Service
A comprehensive Web-based, multi-channel customer service application to improve call handling and responsiveness. [Learn more]
Target Market: Large
Eptica - Eptica Entreprise Suite
Multi-channel customer interaction software, either in-house or on SaaS, delivers consistent, managed service across all channels. [Learn more]
Target Market: Small - Mid
Escon Information Consulting - SupportPortal
Web-based customer support solution with incident, news and knowledge management, product catalog and support forum. [Learn more]
Target Market: Small - Mid
eTouchPoint - eTouchPoint
Customer feedback and coaching application for service-oriented businesses. [Learn more]
Target Market: Large
Exact - Synergy Enterprise
Web-based solution that includes e-documents, e-CRM, e-logistics, e-project, e-HRM, e-financials, and e-procurement. [Learn more]
Target Market: Mid - Large
ExDesk - ExDesk
Help desk software solution for the IT support and service provider communities. [Learn more]
Target Market: Small - Mid
Firstwave Technologies - Firstwave Takecontrol
Call center based client-server application that allows cross-departmental sharing of information. [Learn more]
Target Market: Mid - Large
ForeSoft - CRMdesk
Web-based help desk, customer service and online support software. [Learn more]
Target Market: Small - Mid
FrontPhase Technologies - FrontPhase
Web based help desk software; self assist, inquiry assistance, and customer service panel. [Learn more]
Target Market: Small - Mid
FSi - LobbyCentral
Customer queuing and service analysis software for customer service departments. [Learn more]
Target Market: Mid - Large
Fuze Digital Solutions - Fuze Suite
Comprehensive, modular and easy to use web-based customer care software suite. [Learn more]
Target Market: Mid
GWI Software - iSupport
End users can submit requests for service, search for solutions, and view the status of their open incidents. [Learn more]
Target Market: Small - Mid
HelpDesk - Help Desk Software Suite
Web based customer service solution for your website to manage support requests and publish self service knowledge bases. [Learn more]
Target Market: Small - Mid
inContact - inContact Platform
Customer call center software with voice response system, skills-based routing, speech recognition, inbound/outbound and call blending. [Learn more]
Target Market: Mid - Large
Infinium Software - Infinium CRM
Contact Management, Lead Management, Call Center, Customer Support, Help Desk, Customer Service and Support. [Learn more]
Target Market: Mid - Large
Infogain - Customer Centric Framework
Provides the enterprise a singular and updated customer vision with Customer Information Management. [Learn more]
Target Market: Mid - Large
InStranet - Contact Centers In-Line
Ensures your call center staff always has the right information to respond to customers concerns. [Learn more]
Target Market: Mid - Large
Intelliset - Intelliset Smart Suite
Combines the areas of asset, warranty, service and mobile workforce management. [Learn more]
Target Market: Mid - Large
Interactive Ideas - PremiumTalk
Allows you to offer pay-per-call and pay-per-chat services from their website; easily monetize customer calls with no startup fees. [Learn more]
Target Market: Small - Mid
interlinkONE - ILINKService
Assists with the management, tracking and resolution of customer service and support issues. [Learn more]
Target Market: Small - Mid
Interobject Systems - IOS/Support
Customer service and support application; provide personable customer support via phone, email, or website. [Learn more]
Target Market: Small - Mid
Intetics Web Space Station - Advanced Help
Easy-to-use helpdesk software that automates customer request and improves communication and internal workflows. [Learn more]
Target Market: Small - Mid
Intuit - QuickBase Enterprise
Manage projects, sales contacts, customer reports, inventory and more, all while reducing administrative work and overhead. [Learn more]
Target Market: Large
100% Web based Help Desk software, Customer Support Desk software, Asset Management Software and Issue Tracking software. [Learn more]
Target Market: Small - Large
Iventa - The Dashboard System
The ultimate online management system - Marketing Campaigns, eCommerce, Subscriptions, Web Content and more. [Learn more]
Target Market: Small - Large
Kana - Kana E-Service
eCRM solution; enables communication across all customer touchpoints and across operational functions. [Learn more]
Target Market: Large
Kayako - SupportSuite
Robust and flexible solution, allowing you to implement effective support channels, e-mail management and manage self-help resources. [Learn more]
Target Market: Small - Large
Lagan Technologies - FrontLine
Interaction management software used primarily for customer initiated contact. [Learn more]
Target Market: Small - Mid
Languistics - B-Message
Software that extracts mood, intent and urgency from customer emails and speech-to-text messages. [Learn more]
Target Market: Large
Listopica - FAQ Manager
Web based customer support tool to create and maintain a searchable archive of frequently asked questions and knowledge base for ASP.NET sites [Learn more]
Target Market: Small
Live2support - Chat Interface for Operator
Add live chat on your web site watch visitors on your web site in real time and chat with them. Free 15 days Trial [Learn more]
Target Market: Small - Large
LIVECHAT - ContactCenter
Solution for managing online customer interactions, which enables real-time, web-based customer service chat-based communication. [Learn more]
Target Market: Large
LiveHelpNow - LiveHelpNow - Customer service suite
Customer service software with fully featured help desk. Integrated help desk ticketing, self-service and live chat systems. [Learn more]
Target Market: Mid
LiveTime Software - LiveTime Support
Provides an enterprise-wide solution for delivering complete customer service and support for your organization. [Learn more]
Target Market: Small - Mid
LogMeIn - LogMeIn Rescue
Real-time remote control of a customer's computer over the Web. [Learn more]
Target Market: Mid - Large
Build customer relations through a proactive and responsive customer service and quality initiative. [Learn more]
Target Market: Mid - Large
Magnoware Systems - DataTrack System
Assign, manage, and distribute vast quantities of work requests without needing to enlarge technical staff. [Learn more]
Target Market: Small - Mid
A CRM with specific focus on customer interaction management. [Learn more]
Target Market: Small - Mid
Manam Infotech - SpeechVox Logger
A high performance - low cost voice logging system, capable of recording every speech interaction necessary for your business purposes. [Learn more]
Target Market: Mid
Marketplace Software - e-manage
CRM, contact management, customer support, customer web portal, lead management, human resources, help desk. [Learn more]
Target Market: Small - Mid
Meet Your Market - MarketsMaster
MarketsMaster is a web based solution to help companies close the loop in communication and management of the entire business. [Learn more]
Target Market: Small - Large
Message Technologies - AssuredVoice by MTI
A hosted, speech-enabled self-service solution for retailers. [Learn more]
Target Market: Small - Mid
Microsoft - Dynamics SL
Integrated business management solution that automates financial, customer relationship and supply chain processes. [Learn more]
Target Market: Large
Mindshare Technologies - CONNECT
Customer feedback in Real-Time; track the customer's perceptions of your business as they change daily. [Learn more]
Target Market: Mid - Large
Multima - NetKeeper
Automate day-to-day tasks for sales, customer service, marketing, field service, help desk and call centers. [Learn more]
Target Market: Mid
Diverse, flexible ticket management solution that supports a wide spectrum of customer service capabilities. [Learn more]
Target Market: Small - Mid
NDA - Sell-n-Serve
Web based quote-to-order and customer support application. [Learn more]
Target Market: Small - Mid
Maximizes productivity and quality of service through self-service, knowledge management and advanced workflows. [Learn more]
Target Market: Mid - Large
NetResults - ProblemTracker
Web-based collaboration tool helps companies track business issues and automatically manage them to resolution. [Learn more]
Target Market: Small - Mid
Mid-market software combining CRM and Ecommerce / Web capabilities with Accounting / ERP capabilities in one web-based application. [Learn more]
Target Market: Mid
Nixel Technology - Nixel OCMS
Integrated 24x7 multiple channel customer service, complaint & request management environment with automated workflow. [Learn more]
Target Market: Mid - Large
The only Customer Interaction software allowing employees to use a single system. Enables non-technical staff to map processes. [Learn more]
Target Market: Mid - Large
Novo Solutions - Customer Support Suite
Software that enables you to provide a cost effective Intranet or Internet help desk support environment. [Learn more]
Target Market: Mid
NTR Global - InQuiero
Secure, fast and easy-to-use on-demand remote access and remote support solution. [Learn more]
Target Market: Large
The Service Desk Management Solution with Unequaled Time to Productivity. [Learn more]
Target Market: Small - Large
Oncontact Software - Client Management Software
CMS houses all the critical business information to develop effective sales, marketing and customer service strategies. [Learn more]
Target Market: Mid
Oracle - Oracle Fusion
Unified suite of best-of-business capabilities to handle all front and back office functions delivered on open technologies. [Learn more]
Target Market: Mid - Large
Fully integrated, comprehensive suite of business applications for the enterprise. [Learn more]
Target Market: Mid - Large
Get an online support portal to manage and deflect up to 80% of your incoming service inquiries. [Learn more]
Target Market: Mid - Large
Pathlore - DKHelpDesk
Increases IT support center productivity and delivers a measurable return on help desk management investments. [Learn more]
Target Market: Mid
Pegasystems - PegaCRM Template
CRM solution spanning the Web, contact center and across the enterprise. [Learn more]
Target Market: Mid
Powerful, affordable customer-support and help desk support software solution built on Microsoft industry standards. [Learn more]
Target Market: Small - Large
Plmedia - StaffOnline
Live help support software with audio video features. [Learn more]
Target Market: Small - Mid
QMS Software - Ulysses Suite
Service Management, Sales Force Automation, Asset Management, Facilities Management, Customer Care Helpdesks. [Learn more]
Target Market: Small - Mid
QualityUnit - LiveAgent
Powerful online chat software that allows you to communicate with visitors in real-time, provide live customer support and manage your support staff. [Learn more]
Target Market: Small - Mid
Qualte - ezSupport
Hosted solution for Web Customer Support that includes problem ticketing, email management and returns management. [Learn more]
Target Market: Small - Mid
ReadyDesk - ReadyDesk
Web based Issue Tracking & Help Desk system that helps companies streamline their support processes. [Learn more]
Target Market: Small - Mid
Remetrex - Remetrex PQ
Web-based enterprise level complaint handling software to help increase your company's productivity. [Learn more]
Target Market: Mid - Large
ResponseTek - ResponseTek:CEM
Customer experience management platform that helps build customer advocacy and reduce customer defection. [Learn more]
Target Market: Large
Returngoods - Returngoods
Integrated SaaS solution for managing product returns (RMA). Can be integrated into your call center or ERP database via VDS. [Learn more]
Target Market: Small - Large
RightNow Technologies - Customer Service Software
A global, multichannel customer service solution that improves service quality and agent effectiveness. [Learn more]
Target Market: Large
RTI Software - CustomerFirst
Support management / help desk system that includes defect tracking, e-mail integration, time tracking, and much more. [Learn more]
Target Market: Small - Large
Saviom Software - Saviom Service Desk
Customizable software which enables organizations to record and manage service calls in an efficient and orderly manner. [Learn more]
Target Market: Mid - Large
SBZone - Small Business Software
Easy to use small business software to manage sales, customer service, billing and expense management. [Learn more]
Target Market: Small
Sitehelpdesk.com - Sitehelpdesk
web based help desk software solutions for IT SM, Account Management or general help desks [Learn more]
Target Market: Mid
SiteOne Services - S1
Customer Service and Work Order Management [Learn more]
Target Market: Small - Mid
Skymol - Skymol Communicator
Web-hosted customer service and live help software using Voice, Video, Chat. Skymol offers on-demand help desk software for online sales and customer service. [Learn more]
Target Market: Mid
Skywire Software - Answer Suite
Knowledge management and Web self-service application in a hosted environment with issue tracking and reporting features. [Learn more]
Target Market: Mid
Solutions360 - Q360
Provides insight and control needed to manage critical business operations. [Learn more]
Target Market: Small - Large
SoundBite Communications - OnDemand Customer Communications
Makes creating and managing blended inbound/outbound customer communications campaigns easier. [Learn more]
Target Market: Mid - Large
SpiceCSM - SpiceCSM
On-Demand Customer Service Management Software. [Learn more]
Target Market: Small - Mid
SuperOffice - SuperOffice CRM
Simplifies searching for contact information and tracks all customer interaction throughout the entire organization. [Learn more]
Target Market: Mid
Support Sentry - WebSupport PRO
Web based customer service software for small to medium sized businesses. [Learn more]
Target Market: Small - Mid
SupportPRO - SupportDesk
Web-based, integrated system for managing customer inquiries, answers and communications. [Learn more]
Target Market: Small - Mid
SupportSoft - Intelligent Assistance Suite
Assisted service solution that uses real-time routing and diagnostics data and knowledge-enabled solutions. [Learn more]
Target Market: Mid - Large
Surado Solutions - Surado CRM
Surado's Best of Breed CRM helps achieve high value customer experiences and rapid ROI, driving growth and profitability. [Learn more]
Target Market: Small - Mid
Tactum Technologies - Interactive Dialogue Manager
Allow an organization to solicit, collect, respond to, manage and analyze (all in real-time) feedback from its customers. [Learn more]
Target Market: Mid - Large
Talisma - Talisma Multi-channel CRM
Multi-channel customer relationship management solution complete service, marketing, sales and contact center functionality. [Learn more]
Target Market: Large
TechWhale Solutions - BlueWhale CRM
Track sales life cycle, customer relationships, manage support issues, customize fields, create reports, charts and more. [Learn more]
Target Market: Mid - Large
TriVium Systems - CallAnalyst
Call tracking and management solution; tracks and analyzes telephone traffic, and spots excess usage problems. [Learn more]
Target Market: Small - Mid
Turnkey Web Tools - PHP Live Helper
Provide real-time customer support and visitor communication directly on your site. [Learn more]
Target Market: Small - Mid
UniPress Software - FootPrints
Streamlines and automates your help desk and customer support operations. [Learn more]
Target Market: Mid
UserScape Software - HelpSpot
Completely web based help desk package with a clean and intuitive design for both staff and customers. [Learn more]
Target Market: Small - Mid
Utopia Image - UI Contact
Enables you to use different types of data collection methods simultaneously to evaluate the services you offer to your customers. [Learn more]
Target Market: Mid - Large
Web Browser delivered CRM solution for managing corporate Contacts, Organizations, Functions and Events related data. [Learn more]
Target Market: Small - Large
Visionbase Software - Horizon CRM
Track customers, sales, invoices, issues and payments. Integrates with Excel/Outlook. Includes automatic backups and updates. [Learn more]
Target Market: Small - Mid
VoiceLog - VirtualLogger
Record every call or sample as needed, record the entire call or record on demand, change your configuration instantly. [Learn more]
Target Market: Mid - Large
Vuechat - Vuechat CS
Web based Customer Service Software that allows customers to contact you through a web browser with streaming webcam image. [Learn more]
Target Market: Mid
Wicked Business Sciences - Session ForeSite
InBound Telephone Call Center and Customer Service KPI measurement Application for eCommerce Stores and Online Retailers. [Learn more]
Target Market: Small - Mid
Wilke/Thornton - Consumer Relationship System
Offers a complete set of e-consumer affairs capabilities, including consumer demographics, workflow, escalation, etc. [Learn more]
Target Market: Mid - Large
WonderDesk - WonderDesk
Web-based help desk solution that allows you to utilize remote technicians. [Learn more]
Target Market: Small
World Media Service - AdviceSOFT
Complete audio and video conferencing solution for customer care and support, live customer service, live chat. [Learn more]
Target Market: Mid - Large
WorldBizConsultant - CallMagic Server
VOIP call center solution based on Asterisk. [Learn more]
Target Market: Mid - Large
YellowFish Software - Revelation
100% web-based help desk application that will improve your business management & your customer relations. [Learn more]
Target Market: Mid
Zeacom - Q-Master
Organizes incoming calls based on parameters that you set, whether they arrive by telephone, email or the Web. [Learn more]
Target Market: Small - Mid
Zype - person2person
Enhances customer service, with a highly personalised call. Enables customer service teams to enhance customer brand contact. [Learn more]
Target Market: Small - Mid
Software Vendors - Sign up for a FREE basic listing.
Customer Service software enables an organization to manage and track customer relationships and support services. From trouble ticket tracking to complaint resolution reporting, Customer Service software solutions allow organizations to manage and assess the quality of their interactions with customers. Customer Service applications also assist in the management and distribution of an internal knowledge base, providing customer service representatives with the information necessary to resolve customer complaints. Customer Service software is related to Call Center software, Help Desk software and Knowledge Management software.
