Customer Service Software Finder

Featured Software

PhaseWare is a company dedicated solely to customer service & support software - providing a powerful, flexible solution that manages the complete customer service spectrum from Help Desk to Self Service. PhaseWare is the most effective way to serve, support, retain and maximize the value of every [more]

IssueTrak's Customer Service software has proven effective in large and small companies around the world. Large and small companies in various industries and locations around the world use IssueTrak as a platform to increase customer satisfaction and reduce expenses. Test drive IssueTrak today with [more]

Unprecedented in its ease of implementation and configuration, Numara FootPrints is the most comprehensive and flexible Service Desk Management Solution on the market today. Numara FootPrints is designed to help companies: align their service desk management functions with the needs of the business [more]

Parature is dedicated 100% to on-demand customer service and support software. Unlike point solutions and add-ons to large CRM systems, we focus solely on first-class service and support that gives your organization an outstanding, consistent support presence with a competitive edge. Parature [more]

Improve your efficiency and boost customer satisfaction. i-Sight enables you to quickly and accurately respond to customer service requests submitted through any channel. i-Sight is integrated web based case management software for managing customer service inquiries and complaints. Quickly [more]

A CRM with specific focus on customer interaction(Service) management. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level. Unlike other CRM tools in the market focusing on sales-force automation, [more]

Help Desk and Bug Tracking Made Simple. We are changing the way you support and interact with your customers and products. What makes good companies great? Customer Service. Use TeamSupport.com to engage your customers and internal teams to make your customer service great.  [more]

EnterpriseWizard is a top-rated web-based automation solution for external customer support, helpdesk, asset tracking, and managing sales. Easily adapts to your business with customizable tables, fields, graphical workflows, escalation, business rules, email notification, live chat, interactive [more]

What makes versaSRS HelpDesk stand out from the crowd is its unique 'look and feel'. Unlike other products on the market which use a single web page to deliver content, versaSRS HelpDesk has been developed with a multi-document interface that simulates a Windows environment providing a rich desktop [more]

LogMeIn Rescue provides instant, real-time remote control of a customer's computer over the web - anywhere in the world, without being blocked by corporate firewalls. No previous relationship with the system is required. Rescue asks permission from the end user and is specifically designed for [more]

Noetica's SYNTHESYS call center management software provides the most intuitive agent guidance technology on the market by combining SOA (Service Oriented Architecture) and BPM (Business Process Management) techniques delivered through a unique visual logic-mapping interface. With SYNTHESYS you can [more]

Everest is used by leading companies around the world to manage customer feedback, requests, complaints and internal/supplier corrective actions. Everest is flexible and used across many industries to increase customer loyalty and improve quality. Built-in workflows, due date tracking and [more]

Comprehensive Directory

146 Solutions Listed


01 Communique - Im OnCall

Secure web-based remote control of a customer's PC, within seconds of the customer's call for help. [more]

Target Market: Small - Mid

4CS - iSupport

Manages support requests, service knowledgebase, request escalation to parts, service and warranty groups, and performance analysis. [more]

Target Market: Large

Achiever Software - Achiever CRM

Scalable and highly customisable enterprise-wide solution covering Sales, Marketing, Customer Service & Support. [more]

Target Market: Mid

Activate - Activate

Self Service Provisioning product allows Business Users to perform tasks that would normally be done manually by the Service Desk. [more]

Target Market: Mid - Large

Adiance Technologies - Sidance

VOIP call center solution for the contact center industry based on an open source, standard-based IP PBX, Asterisk. [more]

Target Market: Large

AdvanTec Information Systems - E-Track

Web and LAN based inegrated customer service - tracks trouble tickets through completion and resource utilization. [more]

Target Market: Small - Mid

A CRM with specific focus on customer interaction management. [more]

Target Market: Small - Mid

Airframe Business Software - CRM Express

Automate your CRM processes and track your prospects, customers and other information for the long term. [more]

Target Market: Mid

Aivea - Customer Experience Portal for CRM

Allows you to implement an effective online support channel and manage self-help resources in Microsoft Dynamics CRM. [more]

Target Market: Small

Allegiance - Enterprise Feedback Management

Fully engage your customers and employees, manage feedback across the enterprise - use predictive technology to increase loyalty. [more]

Target Market: Mid

Allegiance Technologies - Active Listening System

Feedback Management Solution - allows companies to respond to customer complaints in minutes rather than weeks or months. [more]

Target Market: Mid

Altitude Software - Altitude uCI Suite

Manages self-service and assisted interactions with customers across voice, email and web channels. [more]

Target Market: Mid

Applied Innovation Management - HelpDesk Expert for Customer Service

Complete customer service software solution for ticket, request, problem, and call tracking. [more]

Target Market: Mid - Large

Apropos Technology - Multi-Channel Interaction Management Suite

Suite of integrated applications; manages all customer interactions - Email, Voice, Web, Fax, and Voice Chat (VoIP). [more]

Target Market: Mid - Large

Ardexus - CARE

Fully functional field service/customer support solution that tracks service issues from start to completion. [more]

Target Market: Small - Mid

Aspect Communications - Aspect Contact Server

Integrates CRM resources and makes real-time data available to contact center agents and decision-makers. [more]

Target Market: Mid

Auric Technology - Auric Prospector

Web based CRM that includes opportunity management, customer service and reporting. [more]

Target Market: Small - Mid

Avaya - CRM Central

CRM solution with call center and call management capabilities; handles telephone, Internet, fax, email, etc. [more]

Target Market: Mid - Large

Axios Systems - assyst

assyst from Axios Systems is the world's most advanced Best Practice based IT Service Management software solution. [more]

Target Market: Large

AXLR8 - FastTrack

Customer Relationship Management (CRM) solution for your sales and marketing business processes. [more]

Target Market: Mid

Axonom - Powertrak

Call Center module brings Internet-based marketing, ordering and customer service options all day, every day. [more]

Target Market: Small - Mid

Big Network - CRMS

One centralized database for a complete view of all customer interactions, from sales and marketing to customer service and support. [more]

Target Market: Small - Mid

C3Gateways Services - ContactIP

Innovative customer-interaction software suite that maintains a natural flow and feel in a conversation. [more]

Target Market: Large

Chat Relations - ChatRelations LiveChat

Free customer service software for websites. Instant connect tool to enhance online customer support. Download today! [more]

Target Market: Small - Mid

Chordiant Software - Call Center Advisor

Allows call center and retail agents to initiate and manage processes during a customer call without switching desktop applications. [more]

Target Market: Mid - Large

Cincom Systems - Cincom Encompass

Supports sales, marketing and customer service for inbound, outbound, blended & multimedia environments. [more]

Target Market: Mid - Large

Citrix Systems - GoToAssist

Web-based, allows businesses to remotely assist their customers or employees and conduct online sales demos. [more]

Target Market: Small - Large

Client Technologies - Clientele CRM Suite

Manage, synchronize, and coordinate customer interactions across channels and ensure up-to-date client data. [more]

Target Market: Small - Mid

Close Fit Software - Close Support

Multi-user help desk software application that is affordable, simple to install and easy to use. [more]

Target Market: Small

Conative Systems - DBS4

Service Manager with Sage MAS 90 and MAS 200 Accounting Solution provides a business system indispensable to your operations.  [more]

Target Market: Small - Mid

Concerto Software - EnsemblePro

Contact center solution that includes ACD, predictive dialing, IVR, email, Web collaboration & universal queuing. [more]

Target Market: Mid - Large

Consona - Consona Customer Management

Process-driven customer management software solution allowing companies a phased approach to managing the customer experience. [more]

Target Market: Mid - Large

Contactual - OnDemand Contact Center

Helps companies provide great customer service over the phone, by email or on the Web. [more]

Target Market: Small - Mid

CRM by Web - CRM by Web

Web-based CRM software that supports sales analysis, customer service, quotes management, order tracking and invoicing. [more]

Target Market: Small - Mid

Cube Software - CubeCMS

A complaint management system which you can use to log, monitor and attend to complaints. [more]

Target Market: Mid - Large

Complaint handling software that makes it easy for your organization to collaborate and share information. [more]

Target Market: Small - Large

CustomerSoft - ESP 3.7

A common customer service database shared by Sales, Customer Support, Marketing and other functional areas. [more]

Target Market: Mid

CustomFAQs Solutions - WebQA Customer Service

Online knowledgebase of Frequently Asked Questions, email tracking and workflow capabilities. [more]

Target Market: Small - Large

CyberNiche Software - Any Request

Web based system for managing all customer requests. Optional email notifications. [more]

Target Market: Small - Mid

Digital Gateway - Digital Salesforce

Enables tightly-coupled marketing initiatives, product sales and customer retention. [more]

Target Market: Small - Mid

Double Jade - KBPublisher

Browser based knowledge base solution that is highly searchable and can be used for just about anything - FAQs, online help, APIs, etc. [more]

Target Market: Small - Mid

EBSuite - Customer Service Help Desk

Track & service your Customers, manage Service Requests and Cases, publish Solutions and Knowledges. [more]

Target Market: Small - Large

eGain Communications - eGain Service

Email management, live web customer service, service fulfillment, knowledge management and self-service. [more]

Target Market: Mid - Large

Emaginetix - Emaginetix HelpDesk

Internet based support call software, comprising of a comprehensive customer database, and call logging interface. [more]

Target Market: Small - Mid

CRM solution for use in sales, support and marketing environments. [more]

Target Market: Mid

Epiphany - Epiphany Service

A comprehensive Web-based, multi-channel customer service application to improve call handling and responsiveness. [more]

Target Market: Large

Eptica - Eptica Entreprise Suite

Multi-channel customer interaction software, either in-house or on SaaS, delivers consistent, managed service across all channels. [more]

Target Market: Small - Mid

Escon Information Consulting - SupportPortal

Web-based customer support solution with incident, news and knowledge management, product catalog and support forum. [more]

Target Market: Small - Mid

eTouchPoint - eTouchPoint

Customer feedback and coaching application for service-oriented businesses. [more]

Target Market: Large

Exact Software - Synergy Enterprise

Web-based solution that includes e-documents, e-CRM, e-logistics, e-project, e-HRM, e-financials, and e-procurement. [more]

Target Market: Mid - Large

ExDesk - ExDesk

Help desk software solution for the IT support and service provider communities. [more]

Target Market: Small - Mid

Firstwave Technologies - Firstwave Takecontrol

Call center based client-server application that allows cross-departmental sharing of information. [more]

Target Market: Mid - Large

ForeSoft - CRMdesk

Web-based help desk, customer service and online support software. [more]

Target Market: Small - Mid

FrontPhase Technologies - FrontPhase

Web based help desk software; self assist, inquiry assistance, and customer service panel. [more]

Target Market: Small - Mid

FrontRange Solutions - HEAT

Modular software applications that integrate your core service and support components into one complete solution. [more]

Target Market: Small - Mid

FSi - LobbyCentral

Customer queuing and service analysis software for customer service departments. [more]

Target Market: Mid - Large

Fused Solutions - KnowPlex

Efficient and comprehensive method for managing all forms of inbound customer care. [more]

Target Market: Small - Mid

Fuze Digital Solutions - Fuze Suite

Comprehensive, modular and easy to use web-based customer care software suite. [more]

Target Market: Mid

GWI Software - c.Support

End users can submit requests for service, search for solutions, and view the status of their open incidents. [more]

Target Market: Small - Mid

HelpDesk - Help Desk Software Suite

Web based customer service solution for your website to manage support requests and publish self service knowledge bases. [more]

Target Market: Small - Mid

Infinium Software - Infinium CRM

Contact Management, Lead Management, Call Center, Customer Support, Help Desk, Customer Service and Support. [more]

Target Market: Mid - Large

Infogain - Customer Centric Framework

Provides the enterprise a singular and updated customer vision with Customer Information Management. [more]

Target Market: Mid - Large

InStranet - Contact Centers In-Line

Ensures your call center staff always has the right information to respond to customers concerns. [more]

Target Market: Mid - Large

Intelliset - Intelliset Smart Suite

Combines the areas of asset, warranty, service and mobile workforce management. [more]

Target Market: Mid - Large

Interactive Ideas - PremiumTalk

Allows you to offer pay-per-call and pay-per-chat services from their website; easily monetize customer calls with no startup fees.  [more]

Target Market: Small - Mid

interlinkONE - ILINKService

Assists with the management, tracking and resolution of customer service and support issues. [more]

Target Market: Small - Mid

Interobject Systems - IOS/Support

Customer service and support application; provide personable customer support via phone, email, or website. [more]

Target Market: Small - Mid

Intetics Web Space Station - Advanced Help

Easy-to-use helpdesk software that automates customer request and improves communication and internal workflows. [more]

Target Market: Small - Mid

100% Web based Help Desk software, Customer Support Desk software, Asset Management Software and Issue Tracking software. [more]

Target Market: Small - Large

Iventa - The Dashboard System

The ultimate online management system - Marketing Campaigns, eCommerce, Subscriptions, Web Content and more. [more]

Target Market: Small - Large

Kana - Kana E-Service

eCRM solution; enables communication across all customer touchpoints and across operational functions. [more]

Target Market: Large

Kayako - SupportSuite

Robust and flexible solution, allowing you to implement effective support channels, e-mail management and manage self-help resources. [more]

Target Market: Small - Large

Lagan Technologies - FrontLine

Interaction management software used primarily for customer initiated contact. [more]

Target Market: Small - Mid

Languistics - B-Message

Software that extracts mood, intent and urgency from customer emails and speech-to-text messages. [more]

Target Market: Large

Listopica - FAQ Manager

Web based customer support tool to create and maintain a searchable archive of frequently asked questions and knowledge base for ASP.NET sites  [more]

Target Market: Small

Live2support - Chat Interface for Operator

Add live chat on your web site watch visitors on your web site in real time and chat with them. Free 15 days Trial [more]

Target Market: Small - Large

LIVECHAT - ContactCenter

Solution for managing online customer interactions, which enables real-time, web-based customer service chat-based communication. [more]

Target Market: Large

LiveTime Software - LiveTime Support

Provides an enterprise-wide solution for delivering complete customer service and support for your organization. [more]

Target Market: Small - Mid

Real-time remote control of a customer's computer over the Web. [more]

Target Market: Mid - Large

Build customer relations through a proactive and responsive customer service and quality initiative. [more]

Target Market: Mid - Large

Magnoware Systems - DataTrack System 2005

Assign, manage, and distribute vast quantities of work requests without needing to enlarge technical staff. [more]

Target Market: Small - Mid

Manam Infotech - SpeechVox Logger

A high performance - low cost voice logging system, capable of recording every speech interaction necessary for your business purposes. [more]

Target Market: Mid

Marketplace Software - e-manage

CRM, contact management, customer support, customer web portal, lead management, human resources, help desk. [more]

Target Market: Small - Mid

Meet Your Market - MarketsMaster

MarketsMaster is a web based solution to help companies close the loop in communication and management of the entire business. [more]

Target Market: Small - Large

Message Technologies - AssuredVoice by MTI

A hosted, speech-enabled self-service solution for retailers. [more]

Target Market: Small - Mid

Microsoft - Microsoft Dynamics

Integrated business management solution that automates financial, customer relationship and supply chain processes. [more]

Target Market: Small - Large

Mindshare Technologies - CONNECT

Customer feedback in Real-Time; track the customer's perceptions of your business as they change daily. [more]

Target Market: Mid - Large

Multima - NetKeeper

Automate day-to-day tasks for sales, customer service, marketing, field service, help desk and call centers. [more]

Target Market: Mid

Diverse, flexible ticket management solution that supports a wide spectrum of customer service capabilities. [more]

Target Market: Mid

NDA - Sell-n-Serve

Web based quote-to-order and customer support application. [more]

Target Market: Small - Mid

NetResults - ProblemTracker

Web-based collaboration tool helps companies track business issues and automatically manage them to resolution. [more]

Target Market: Small - Mid

NetSuite - CRM and Customer Service Software

Mid-market software combining CRM and Ecommerce / Web capabilities with Accounting / ERP capabilities in one web-based application. [more]

Target Market: Mid

Nixel Technology - Nixel OCMS

Integrated 24x7 multiple channel customer service, complaint & request management environment with automated workflow. [more]

Target Market: Mid - Large

The only Customer Interaction software allowing employees to use a single system. Enables non-technical staff to map processes. [more]

Target Market: Mid - Large

Novo Solutions - Customer Support Suite

Software that enables you to provide a cost effective Intranet or Internet help desk support environment. [more]

Target Market: Mid

NTR Global - InQuiero

Secure, fast and easy-to-use on-demand remote access and remote support solution. [more]

Target Market: Large

The Service Desk Management Solution with Unequaled Time to Productivity. [more]

Target Market: Small - Large

Oncontact Software - Client Management Software

CMS houses all the critical business information to develop effective sales, marketing and customer service strategies. [more]

Target Market: Mid

Oracle - Oracle eBusiness Suite

Fully integrated, comprehensive suite of business applications for the enterprise. [more]

Target Market: Mid - Large

Oracle - Oracle Fusion

Unified suite of best-of-business capabilities to handle all front and back office functions delivered on open technologies. [more]

Target Market: Mid - Large

Get an online support portal to manage and deflect up to 80% of your incoming service inquiries. [more]

Target Market: Small - Large

Pathlore - DKHelpDesk

Increases IT support center productivity and delivers a measurable return on help desk management investments. [more]

Target Market: Mid

Pegasystems - PegaCRM Template

CRM solution spanning the Web, contact center and across the enterprise. [more]

Target Market: Mid

Powerful, affordable customer-support and help-desk solution built on Microsoft industry standards. [more]

Target Market: Small - Large

Plmedia - StaffOnline

Live help support software with audio video features. [more]

Target Market: Small - Mid

QMS Software - Ulysses Suite

Service Management, Sales Force Automation, Asset Management, Facilities Management, Customer Care Helpdesks. [more]

Target Market: Small - Mid

QualityUnit - LiveAgent

Powerful online chat software that allows you to communicate with visitors in real-time, provide live customer support and manage your support staff. [more]

Target Market: Small - Mid

Qualte - ezSupport

Hosted solution for Web Customer Support that includes problem ticketing, email management and returns management. [more]

Target Market: Small - Mid

ReadyDesk - ReadyDesk

Web based Issue Tracking & Help Desk system that helps companies streamline their support processes. [more]

Target Market: Small - Mid

Remetrex - Remetrex PQ

Web-based enterprise level complaint handling software to help increase your company's productivity. [more]

Target Market: Mid - Large

ResponseTek - ResponseTek:CEM

Customer experience management platform that helps build customer advocacy and reduce customer defection. [more]

Target Market: Large

Returngoods - Returngoods

Integrated SaaS solution for managing product returns (RMA). Can be integrated into your call center or ERP database via VDS. [more]

Target Market: Small - Large

RightNow Technologies - Customer Service Software

A global, multichannel customer service solution that improves service quality and agent effectiveness. [more]

Target Market: Large

RTI Software - CustomerFirst

Support management / help desk system that includes defect tracking, e-mail integration, time tracking, and much more. [more]

Target Market: Small - Large

Saviom Software - Saviom Service Desk

Customizable software which enables organizations to record and manage service calls in an efficient and orderly manner. [more]

Target Market: Mid - Large

SBZone - Small Business Software

Easy to use small business software to manage sales, customer service, billing and expense management. [more]

Target Market: Small

Sitehelpdesk.com - Sitehelpdesk

web based help desk software solutions for IT SM, Account Management or general help desks [more]

Target Market: Mid

Skymol - Skymol Communicator

Web-hosted customer service and live help software using Voice, Video, Chat. Skymol offers on-demand help desk software for online sales and customer service. [more]

Target Market: Mid

Skywire Software - Answer Suite

Knowledge management and Web self-service application in a hosted environment with issue tracking and reporting features. [more]

Target Market: Mid

Solutions360 - Q360

Provides insight and control needed to manage critical business operations. [more]

Target Market: Small - Mid

SoundBite Communications - OnDemand Customer Communications

Makes creating and managing blended inbound/outbound customer communications campaigns easier. [more]

Target Market: Mid - Large

SuperOffice - SuperOffice CRM

Simplifies searching for contact information and tracks all customer interaction throughout the entire organization. [more]

Target Market: Mid

Support Sentry - WebSupport PRO

Web based customer service software for small to medium sized businesses. [more]

Target Market: Small - Mid

SupportPRO - SupportDesk

Web-based, integrated system for managing customer inquiries, answers and communications. [more]

Target Market: Small - Mid

SupportSoft - Intelligent Assistance Suite

Assisted service solution that uses real-time routing and diagnostics data and knowledge-enabled solutions. [more]

Target Market: Mid - Large

Surado Solutions - Surado CRM

Surado's Best of Breed CRM helps achieve high value customer experiences and rapid ROI, driving growth and profitability. [more]

Target Market: Small - Mid

Tactum Technologies - Interactive Dialogue Manager

Allow an organization to solicit, collect, respond to, manage and analyze (all in real-time) feedback from its customers. [more]

Target Market: Mid - Large

Talisma - Talisma Multi-channel CRM

Multi-channel customer relationship management solution complete service, marketing, sales and contact center functionality. [more]

Target Market: Large

TechWhale Solutions - BlueWhale CRM

Track sales life cycle, customer relationships, manage support issues, customize fields, create reports, charts and more. [more]

Target Market: Mid - Large

TriVium Systems - CallAnalyst

Call tracking and management solution; tracks and analyzes telephone traffic, and spots excess usage problems. [more]

Target Market: Small - Mid

Turnkey Web Tools - PHP Live Helper

Provide real-time customer support and visitor communication directly on your site. [more]

Target Market: Small - Mid

UniPress Software - FootPrints

Streamlines and automates your help desk and customer support operations. [more]

Target Market: Mid

UserScape Software - HelpSpot

Completely web based help desk package with a clean and intuitive design for both staff and customers. [more]

Target Market: Small - Mid

Utopia Image - UI Contact

Enables you to use different types of data collection methods simultaneously to evaluate the services you offer to your customers.  [more]

Target Market: Mid - Large

Web Browser delivered CRM solution for managing corporate Contacts, Organizations, Functions and Events related data. [more]

Target Market: Small - Large

Visionbase Software - Horizon CRM

Track customers, sales, invoices, issues and payments. Integrates with Excel/Outlook. Includes automatic backups and updates. [more]

Target Market: Small - Mid

VoiceLog - VirtualLogger

Record every call or sample as needed, record the entire call or record on demand, change your configuration instantly. [more]

Target Market: Mid - Large

Vuechat - Vuechat CS

Web based Customer Service Software that allows customers to contact you through a web browser with streaming webcam image. [more]

Target Market: Mid

Wicked Business Sciences - Session ForeSite

InBound Telephone Call Center and Customer Service KPI measurement Application for eCommerce Stores and Online Retailers. [more]

Target Market: Small - Mid

Wilke/Thornton - Consumer Relationship System

Offers a complete set of e-consumer affairs capabilities, including consumer demographics, workflow, escalation, etc. [more]

Target Market: Mid - Large

WonderDesk - WonderDesk

Web-based help desk solution that allows you to utilize remote technicians. [more]

Target Market: Small

World Media Service - AdviceSOFT

Complete audio and video conferencing solution for customer care and support, live customer service, live chat. [more]

Target Market: Mid - Large

WorldBizConsultant - CallMagic Server

VOIP call center solution based on Asterisk. [more]

Target Market: Mid - Large

YellowFish Software - Revelation

100% web-based help desk application that will improve your business management & your customer relations. [more]

Target Market: Mid

Zeacom - Q-Master

Organizes incoming calls based on parameters that you set, whether they arrive by telephone, email or the Web. [more]

Target Market: Small - Mid

Zype - person2person

Enhances customer service, with a highly personalised call. Enables customer service teams to enhance customer brand contact.  [more]

Target Market: Small - Mid

Software Vendors - Sign up for a FREE basic listing.

Filter Software By:

Platform
Number of Software Users
Software Features
Your Location
Annual Revenue
Number of Employees
Budget Estimate
USD

NOTE: If you enter a budget the "number of software users" is required.