Customer Service Software Resources

Customer Service software enables an organization to manage and track customer relationships and support services. From trouble ticket tracking to complaint resolution reporting, Customer Service software solutions allow organizations to manage and assess the quality of their interactions with customers. Customer Service applications also assist in the management and distribution of an internal knowledge base, providing customer service representatives with the information necessary to resolve customer complaints. Customer Service software is related to Call Center software, Help Desk software and Knowledge Management software.

Find Software

Customer Service Software Directory
Find and compare Customer Service software solutions.

Resources

Submit Your Requirements
Send a Request for Information to software vendors.

Buyer Resources
Tools and information for software buyers.

Software Buying Guide
Download a copy of our steps to software selection.

Software News

Lincoln Property Company Proves Value of Automated Price Setting with 4.3% L...
11/03/2009 - Automated Lease-Rent Pricing Solution Takes Guess Work, Emotion Out of Price Setting Atlanta, GA (PRWEB) -- Every company is addressing the current market challenges differently; some more aggressively and successfully than others.

CXO Global Solutions Bolsters its Microsoft Unified Communications Expertise...
11/03/2009 - Company receives Microsoft Certified Partner designation; Principal Systems Architect Robert Burnett advances to elite Microsoft Certified Master status.

HelpConnection.NET Help Desk Software Launches New Twitter Capture Technolog...
11/03/2009 - New knowledge base software technology offers Twitter integration – a new way to track what people are saying through Twitter.

Virtual Call Center Company OnState Announces Partnership with Leading Provi...
10/29/2009 - Partnership Enables Cost-Effective Virtual Call Centers that Span the Globe Burlington, Mass.

See all 188 articles in the Software News Archive

Additional Links

CRM2day
Help Desk World
Customer Service Resource Center
CallCenter Magazine
Help Desk Institute
International Customer Service Association