Customer Service Software Resources

Customer Service software enables an organization to manage and track customer relationships and support services. From trouble ticket tracking to complaint resolution reporting, Customer Service software solutions allow organizations to manage and assess the quality of their interactions with customers. Customer Service applications also assist in the management and distribution of an internal knowledge base, providing customer service representatives with the information necessary to resolve customer complaints. Customer Service software is related to Call Center software, Help Desk software and Knowledge Management software.

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Software News

LiveTime Releases Virtualization for SaaS-based Service Management Providers...
11/19/2009 - LiveTime virtualization now supports SaaS-based Service Management providers with seamless upgrades, SSL and support for vSphere 4 and XenServer 5.5.

Brekeke and Consona CRM Partner to Build Japanese Contact Center Solution
11/14/2009 - Emerging Leader in IP-PBX Market Bundles with Consona CRM for Outstanding Scalability, Reliability and Proven Success in Customer-Focused Technology Tokyo, Japan (Vocus) November 13, 2009 -- Consona Corporation (Consona), a worldwide leader in providing customer relationship management (CRM) and enterprise resource planning (ERP) software and services for companies of all sizes, today announced that Brekeke Software, Inc., a developer of high-quality, innovative SIP communication software products for enterprises, telephony carriers and service providers, has chosen Consona CRM, formerly Onyx, as the bundled interface in its newly developed, integrated call center solution.

H1N1 Vaccinations Jam Phone Lines -- Increased Demand for TimeCenter Online ...
11/12/2009 - As the massive vaccination effort for H1N1 continues, a lot of clinics are baffled over the flood of phone calls that are coming in.

Messaging Architects and Omni Deliver Innovative Compliance Management for E...
11/10/2009 - Streamlining Email Risk Management operations with new eControl for M+Archive and M+Guardian results in important cost reductions Montreal & Edmonton, Canada (Vocus) November 10, 2009 -- Messaging Architects and Omni, recognized leaders in email management products and services, today announced that Omni’s eControl console will support natively Messaging Architects' Email Risk Management and Compliance products .

See all 193 articles in the Software News Archive

Additional Links

CRM2day
Help Desk World
Customer Service Resource Center
CallCenter Magazine
Help Desk Institute
International Customer Service Association