Customer Service Software Resources

Customer Service software enables an organization to manage and track customer relationships and support services. From trouble ticket tracking to complaint resolution reporting, Customer Service software solutions allow organizations to manage and assess the quality of their interactions with customers. Customer Service applications also assist in the management and distribution of an internal knowledge base, providing customer service representatives with the information necessary to resolve customer complaints. Customer Service software is related to Call Center software, Help Desk software and Knowledge Management software.

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Software News

Virtual Call Center Company OnState Announces Support For Google Voice
07/02/2009 - Business Users of Google Voice Can Now Transform It into A Virtual PBX and Call Centers Newburyport, Mass.

Onyaktech Announces Release of SigmaPro 8.0 Projects, CRM and Support Softwa...
06/29/2009 - OnyakTech, a provider of DotNetNuke software modules, announced the release of a new software suite - SigmaPro 8.0.

Shoring Up Call Center Quality Monitoring For The Unified Communications Mar...
06/25/2009 - CSI earns ShoreTel certification for the Virtual Observer Call Recording and Quality Monitoring Suite.

IGN Entertainment Efficiently Serves Their Gaming Community with Parature Cu...
06/25/2009 - Parature Enables Leading Internet Media and Services Provider to Deliver Superior Player Support Vienna, VA (PRWeb) June 24, 2009-- Parature, the global leader in on-demand customer service software , announced today that leading Internet media and services provider, IGN Entertainment continues to deliver superior player support to their gaming community with Parature Customer Service software.

See all 150 articles in the Software News Archive

Additional Links

CRM2day
Help Desk World
Customer Service Resource Center
CallCenter Magazine
Help Desk Institute
International Customer Service Association