Top Customer Service Software Products

Capterra has helped thousands of businesses find the best customer support software.


Talkdesk is the world's leading browser-based call center software. It integrates with Zendesk, Desk.com, Shopify, LiveChat and others to show relevant information about the caller. With real-time and historical reporting, call monitoring and telephony agents and managers can make data-driven decisions based on comprehensive information. No phones, hardware, coding or downloads - all you need is a computer and internet connection. Benefit from data-driven customer interactions with Talkdesk. View Profile

Freshdesk is a helpdesk solution that offers everything you need to deliver exceptional customer service. Manage all your customer conversations in one place, no matter what the source - email, phone or social media, so you can offer support that is both personal and quick. Freshdesk is easy to use, so you can focus on what matters the most - supporting customers. With features such as best-in-class ticketing and smart automations, making customers happy has never been this easy. View Profile

iDesign Mailer enables you to quickly design professional looking, clean, well coded mailshots in no time. iDesign: Creative amazing looking emails with our easy to use drag and drop iDesign email builder. iSubscribe: Gain new subscribers with our web sign up forms. Create custom forms to match your site with autoresponder emails. iTrack: Watch your email campaign results live and see who received, opened, clicked and shared your emails. View Profile

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Simple customer service software that scales with your business. Kayako makes it easy to deliver an unrivalled customer support experience. Kayako is the world's leading multi-channel customer support platform, trusted by more than 30,000 organizations worldwide. Whether over email, the web, tickets, live chat, calls or self-service, your customers' support history is tracked in one place and can be accessed from anywhere. View Profile

LiveChat

by LiveChat Software

Live Chat and Help Desk Software for business. LiveChat turns support teams into customer service rockstars. Customers love answers to their questions coming within seconds. Win hearts of customers with amazing customer service using LiveChat. View Profile

Help Scout scales like any other customer support software, but the customer experience is personalized like a normal email. Customers don't need to confront a clunky ticket portal or juggle login credentials just to get help. Help Scout's clutter-free features are designed to keep teams, small and large, on the same page. With best in-class-reporting, an integrated knowledge base, tons of integrations, and a robust API, Help Scout lets your team focus on what really matters: your customers. View Profile

SupportCenter Plus

by ManageEngine

A CRM with specific focus on customer interaction(Service) management. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level. Unlike other CRM tools in the market focusing on sales-force automation, SupportCenter Plus offers an integrated customer interaction management(Customer SupportDesk),customer experience management, account & contact management, SLA management, customer self-service, and more View Profile

Bloomfire

by Bloomfire

Bloomfire is currently trusted by hundreds of teams and organizations as a secure collaboration software that allows teams of all sizes to create, share, upload and collaborate around almost anything. Our mission is simple, help people looking for answers get them. Simplifying web collaboration within organizations with easy content upload, creation, sharing and enabling the transfer of knowledge from people that have it to people that need it, when they want it. View Profile

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Cloud Predictive Dialer

by SafeSoft Solutions

For just $49/seat (for the first month) you get unlimited minutes and up-time performance that's second to none. Call us for a free demo and increase your sales and contacts by 400% overnight. We provide a simple to use, yet robust predictive dialer and inbound call center software wrapped in a rich suite of services to provide a comprehensive solution proven to accelerate sales productivity. View Profile

Awarded "Best Overall Value" from Info-Tech Research Group for the 3rd year in a row, Agiloft provides the fastest time to value because it slashes the time to configure the solution to your requirements. We can customize it for you live during the demo - so you get a trial system that you can actually use and a fast, affordable deployment. Agiloft addresses even the most sophisticated requirements in record time. Start today with a free custom demo. View Profile

inContact

by inContact

inContact leads the cloud contact center market for one simple reason: we help our customers transform the profitability of their contact centers with extraordinary success, unexpected ease and speed. inContact's cloud-based call center, call routing, self service and agent optimization solutions give you the competitive edge. Worry less about your technology and more what really drives your profit your customer. View Profile

Dezide provides software for optimizing technical troubleshooting processes for manufactures and operators of equipment for Mining, Oil&Gas, Wind and other heavy and advanced industrial industries. Also serving the telecom, high tech and communications industries. Dezide is used online by our customers for improving AHT and quality in Call Centers and Surveillance Centers as well as for increasing availability, reliability, MTBF and reducing MTTR for on-site scheduled and unscheduled maintenance View Profile

TeamSupport

by TeamSupport

Easy to implement web-based Customer Service software with a focus on B2B customer management and team collaboration. View Profile

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Cloud Customer Service Solution - ACD, IVR, CTI, Web Chat, Email, Social, Call Recording, and CRM Integration View Profile

Tracker

by PhaseWare

Powerful, affordable customer-support and help desk support software solution built on Microsoft industry standards. View Profile

KnowledgeOwl

by KnowledgeOwl

KnowledgeOwl (formerly HelpGizmo) is knowledge base software that saves you time and money by helping share information. View Profile

iSupport

by iSupport Software

End users can submit requests for service, search for solutions, and view the status of their open incidents. View Profile

Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement. View Profile

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KBPublisher

by Double Jade

Web based based knowledge, it can be used for just about anything - FAQs, online help, APIs, etc. View Profile

Blazedesk

by Blazedesk

Blazedesk is an all in one solution for entrepreneurs with CRM, Project management, Invoicing and customer support in one solution. View Profile

C-Desk

by C-Desk

Help desk solution with service request management, knowledge base, task management, surveys. View Profile

UserVoice

by UserVoice

Support ticketing + knowledgebase + satisfaction surveys + product feedback. Embedded in your web or mobile app & built for scale. View Profile

Online workflow-based customer service software for companies looking for fast and agile services. FREE life time plan available. View Profile

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Comprehensive, modular and easy to use web-based customer care software suite. View Profile

LiveHelpNow is a customer service software suite with help-desk features: live chat, email/ticket, knowledge base and callback. View Profile

UseResponse

by USWebStyle

All-in-one support suite to get customer feedback and provide support for only $10/month. Self-Hosted and Cloud plans. View Profile

CustomAnswers CRM

by CustomAnswers Software

Powerful flexible and affordable CRM Platform. A MUST HAVE a LOOK at it when looking for a tool suitable to specific business processes View Profile

eServiz

by IndusMedia Technologies

Comprehensive complaint registry mechanism, AMC & Warranty, Field and customer management, including alerts and reminders. View Profile

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HappyFox

by Tenmiles

A help desk ticketing software that helps you to remove clutter and manage your customer support queries easily from multiple channels. View Profile

IssueTrak

by IssueTrak

IssueTrak is a web-based software offering system-wide customization and multiple communication channels for easy assignment, tracking. View Profile

Web Browser delivered CRM solution for managing corporate Contacts, Organizations, Functions and Events related data. View Profile

Gnatta

by Gnatta

Web based solution for improved customer experience. Features include data analysis and optimization. View Profile

An application that consolidates customer calls, social media comments, and emails into a single queue for simplified issue tracking. View Profile

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Chataroo

by Chataroo

Chataroo is an all around solution that helps manage customer support with live chat, ticketing help desk, and visitor tracking. View Profile

AlwaySupport

by AlwaySupport

Self-learning knowledge-base solution that provides contextually relevant answers to support queries in real time. View Profile

Nickelled

by Nickelled

Enables you to easily write, distribute & customize interactive examples of your website to ensure your customers get the best service. View Profile

Ongair

by Ongair

Ongair enables businesses to perform great customer care on WhatsApp, WeChat and other popular Instant Messaging platforms. View Profile

Oxygen Service Desk

by Specialist Software Services

Professional fully integrated Service Management tool with comprehensive service desk support software and a low cost of ownership. View Profile

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It's a mobile friendly solution for client contact. Features include offline messaging, multilingual support, & customizable interface. View Profile

Online survey tool that lets you create unlimited surveys, distribute them and analyze the data with ease. View Profile

Software that enables you to provide a cost effective Intranet or Internet help desk support environment. View Profile

Get an online support portal to manage and deflect up to 80% of your incoming service inquiries. View Profile

Toonimo

by Toonimo

Toonimo humanizes the web user experience with engaging digital walkthroughs. View Profile

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Achiever CRM

by Interactive Software

Scalable and highly customisable enterprise-wide solution covering Sales, Marketing, Customer Service & Support. View Profile

Agendize

by Agendize

Full suite of web-based customer interaction and engagement tools including Click-to-Call, Live Chat, Online Scheduling, and more. View Profile

AGI Self Service

by Yonyx

Create guided interactive self service content that customers can traverse one step at a time along a decision tree like structure. View Profile

Altitude uCI Suite

by Altitude Software

Manages self-service and assisted interactions with customers across voice, email and web channels. View Profile

Any Request

by CyberNiche Software

Store and track all customer requests. View Profile

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Bamboo Cricket

by Bamboo Cricket

Provides easy-to-use feature sets for efficient customer and database management - Inbound Email Response Management and Live Chat. View Profile

Bolder Thinking

by Bolder Thinking

Offers a robust solution that significantly reduces the complexity associated with operating call centers View Profile

bpm'online

by bpm'online

Bpm'online sales is a cloud CRM that drives efficient sales processes and enables to take control over a complete customer journey View Profile

Brand Embassy

by Brand Embassy

Brand Embassy is a social customer care platform that helps brands to be loved by their customers. View Profile

C2CRM

by Clear C2

Cloud-based/On-Premise CRM software with sales & marketing automation, customer service and business intelligence functionality. View Profile

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Callinize

by Callinize

Callinize Inside Sales Acceleration & Call Center CTI Phone Integration Click to Call, Automatic Call Logging, Call Analytics View Profile

Casengo

by Casengo

Empowers retailers and small businesses to respond to customer questions faster. Team inbox for customer chats, emails, social posts. View Profile

CCS Customer Service

by Crow Canyon Systems

Provides a powerful account, contact and ticket management that your organization requires to optimize call center/support activities. View Profile

Chat Interface for Operator

by Live2support

Add live chat on your web site watch visitors on your web site in real time and chat with them. Free 15 days Trial View Profile

Cincom Synchrony

by Cincom Systems

A Customer Experience Management (CEM) Solution for contact centers that guides winning conversations with customers. View Profile

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ClickDesk

by ClickDesk

Web-based multi-channel customer engagement application offering Live chat,Help desk, Browser phone and Social Toolbar. View Profile

Close Support

by Close Fit Software

Multi-user help desk software application that is affordable, simple to install and easy to use. View Profile

Cloud 9 Support

by Cloud 9

Scalable multi-language support system for products and services with contract compliance functionality. View Profile

Gives instant answers to customer queries. Understands customer intent in natural language. Creates knowledge base from existing web. View Profile

Comarch NGSF

by Comarch

Component-based service creation concept to reduce service lifecycle and enables CSPs to update the customer service portfolio. View Profile

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Comm100 Help Desk

by Comm100

Web-based help desk software: offer a centralized online service portal; deliver 24*7 support & streamline customer service process. View Profile

Organizes incoming calls based on parameters that you set, whether they arrive by telephone, email or the Web. View Profile

Offers a complete set of e-consumer affairs capabilities, including consumer demographics, workflow, escalation, etc. View Profile

Conversocial

by Conversocial

Manage Customer Care at Scale in Facebook and Twitter. Connect, collaborate, and control using social media outlets. View Profile

CRMdesk

by ForeSoft

Web-based help desk, customer service and online support software. View Profile

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CRMUnleashed

by Force Software

Support clients in various locations with one application through a web-based portal or an automated bug notification tool. View Profile

Genesys software extends customer service across the enterprise to optimize processes and performance of customer-facing employees. View Profile

CustomerFirst

by RTI Software

Support management / help desk system that includes defect tracking, e-mail integration, time tracking, and much more. View Profile

CustomerWise

by TechExcel

CustomerWise is a support-focused but complete CRM solution covering support, sales, marketing and asset management. View Profile

Desk.com

by Desk.com

Desk is help desk support software made smarter, easier and more affordable. View Profile

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devContact

by devContact

Enables organizations to more efficiently respond to its users. Its specialized for mobile apps and games. View Profile

E-Track

by AdvanTec Information Systems

Web and LAN based inegrated customer service - tracks trouble tickets through completion and resource utilization. View Profile

eGain Suite

by eGain Communications

eGains knowledge management and customer engagement solutions power digital transformation for leading brands. View Profile

Multi-channel customer interaction software, either in-house or on SaaS, delivers consistent, managed service across all channels. View Profile

eTouchPoint

by eTouchPoint

Customer feedback and coaching application for service-oriented businesses. View Profile

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ExDesk

by ExDesk.com

Help desk software solution for the IT support and service provider communities. View Profile

FocalScope

by FocalScope

Web-based live chat and help desk software with personal and group email management and email threading. View Profile

FrontLines

by KJR Netlinks

Online total customer service solution for manufactures that includes knowledge, issue and product returns management. View Profile

GoToAssist

by Citrix Systems

Citrix GoToAssist offers market-leading remote support and ITIL-based service desk management to enhance IT operations and reduce cost View Profile

Helppier

by Helppier

Create step-by-step helps and tutorials for your site or web application, without leaving it. View Profile

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Helprace

by Helprace

Helprace is a customer service software solution with a helpdesk, self-service portal and a community. View Profile

HelpSpot

by UserScape Software

Completely web based help desk package with a clean and intuitive design for both staff and customers. View Profile

iCity

by Imex Systems

iCity-CSP is a comprehensive and integrated e-Government framework that provides portal and eServices for local governments. View Profile

Infantry.io offers 24/7 managed web chat for any business with our team of awesome native english speaking support agents. View Profile

eCRM solution; enables communication across all customer touchpoints and across operational functions. View Profile

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Keeping.com

by Keeping.com

Turn Gmail into a helpdesk and deliver customer support right from your inbox. View Profile

LiveAgent

by QualityUnit

Multi-channel customer support solution, which helps you serve customers through Voice, Email, Live Chat, Facebook and Twitter. View Profile

LiveEngage

by LivePerson

LiveEngage makes it easy to connect with your visitors whenever they need you. Improve customer experience and increase sales via chat. View Profile

LobbyCentral

by FSi

Customer queuing and service analysis software for customer service departments. View Profile

Mailflo

by Mailflo

Great for doing Customer Support and Managing Sales Leads from your Gmail. View Profile

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MailManager

by Logicalware

MailManager is a cloud-based customer support solution for the efficient management of inbound email and social media enquiries. View Profile

Mi4biz

by Formalistech

Cloud-based, integrated, end to end issue management solution with escalation, automated workflows and advanced reporting capabilities. View Profile

Neocase CS

by Neocase Software

Maximizes productivity and quality of service through self-service, knowledge management and advanced workflows. View Profile

NetKeeper

by Multima

Automate day-to-day tasks for sales, customer service, marketing, help desk and call centers. View Profile

NetSupport 24-7

by NetSupport

Deliver Instant On Demand Support, Live Chat, Remote Control or pre-sales assistance to your customers anywhere in the world. View Profile

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nService

by Avensoft

Service management application for managing work orders and service requests. Includes self-service portal for requests submissions. View Profile

P3chat

by P3chat

Live chat with proactive initiation capabilities, canned responses and special control features. View Profile

Pega CRM

by Pegasystems

CRM solution spanning the Web, contact center and across the enterprise. View Profile

Proonto

by Proonto

Proonto is a live support solution which includes an advanced live support software and qualified sales associates to staff it. View Profile

Pulse CRM

by Pulse Web Solutions

Track prior customer service calls and automatically fill out customer information for the next ticket. View Profile

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QPack Service Center is a web-based service center that reduces customer service workload, thus assures faster and quality service. View Profile

Remetrex PQ

by Remetrex

Web-based enterprise level complaint handling software to help increase your company's productivity. View Profile

ResponseTek:CEM

by ResponseTek

Customer experience management platform that helps build customer advocacy and reduce customer defection. View Profile

Returngoods

by Returngoods

Integrated SaaS solution for managing product returns (RMA). Can be integrated into your call center or ERP database via VDS. View Profile

Revelation helpdesk

by YellowFish Software

100% web-based help desk application that will improve your business management & your customer relations. View Profile

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Richmond ServiceDesk

by Richmond Systems

Web-based service desk with customer service portal designed for internal ITSM and external customer support. View Profile

Salesforce

by Salesforce Service Cloud

With help desk solutions, you can streamline your support operations to provide 24x7 global support that is cost effective View Profile

service.net

by audius

Allows after-sales service staff to accept and process orders, access all information using mobile terminals. View Profile

ServicePattern

by Bright Pattern

Next-generation cloud-based contact center View Profile

SmarterTrack

by Tweakservers

Windows-based help desk tool for tracking customer service issues as well as managing miulti-location customer communications. View Profile

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Social IQ

by TO THE NEW

Cloud based customer service software designed for social media with simple interface with powerful features behind it. View Profile

SpiceCSM

by SpiceCSM

Customer service management solution for both internal (corporate help desk) and external (outsourced) contact centers. View Profile

SRM Software

by CSDP

Service relationship management software designed to automate customer service process, depot repair, time tracking, and scheduling. View Profile

SuperOffice CRM

by SuperOffice

Simplifies searching for contact information and tracks all customer interaction throughout the entire organization. View Profile

SupportBee

by SupportBee

Collaborative solution that converts customer emails to support tickets and eliminates the need for referencing case IDs. View Profile

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SupportPortal

by Escon Information Consulting

Web-based customer support solution with incident, news and knowledge management, product catalog and support forum. View Profile

Tender Support

by ENTP

Organizes your customer care so you can focus on delivering the best service possible. View Profile

Ticksy

by Ticksy

Simple customer support app with intuitive user interface that supports customized company branding. 5/month per user. View Profile

Vivocha

by Vivocha

Vivocha.com, the Multichannel and Multidevice Customer Interaction platform: Video, Voice, Chat, and Collaboration tools View Profile

WebQA

by WebQA

SaaS platform for 24/7 customer service in multiple languages. Rule-based tools auto-action tasks through web and mobile portals. View Profile

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WebSupport PRO

by Support Sentry

Web based customer service software for small to medium sized businesses. View Profile

An online forums software that helps you to create external and internal communities where problems are solved and ideas are exchanged. View Profile

Zopim

by Zopim Technologies

Zopim lets you monitor and chat with visitors surfing your store in real-time. Impress them personally and ease them into purchasing. View Profile

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The 10 Commandments of Customer Service

They’re not the most famous of the commandments, trekked down Mount Sinai by Moses himself. But these 10 Commandments of Customer Service have been hard won through my own blood, sweat, and tears serving customers in myriad industries and roles. Hopefully they will help you too.

Are You Serving Your Customers, or Your Customer Service Script?

In literature, gatekeepers serve a vital purpose. They tell the reader that the hero is indeed a worthy and wonderful individual who can please authority figures with rectitude and strength of will. We like watching our heroes overcome obstacles to achieve a worthy goal. In a movie, a good script is one in which challenges make wins hard, and rewarding. But when it comes to customers, there’s no such thing as too easy.