Top Customer Service Software Products

Capterra has helped thousands of businesses find the best customer support software.


FEATURED PRODUCTS

Five9 Customer Service Software empowers agents to provide a great multichannel service experience. Intelligent Routing gets inquiries to the right agent. Screen pops put customer information at their fingertips. And everything is automatically logged to your CRM. Service customers by phone, web, chat, email, mobile, or social. Use the supervisor app to monitor/coach agents and report performance metrics. Compatible with all leading CRMs. See why 2000+ customers trust Five9. View Profile

Cloud Customer Service Solution - ACD, IVR, CTI, Web Chat, Email, Social, Call Recording, and CRM Integration View Profile

Freshdesk is a helpdesk solution that offers everything you need to deliver exceptional customer service. Manage all your customer conversations in one place, no matter what the source - email, phone or social media, so you can offer support that is both personal and quick. Freshdesk is easy to use, so you can focus on what matters the most - supporting customers. With features such as best-in-class ticketing and smart automations, making customers happy has never been this easy. View Profile

A web-based customer service software loved by over 80000 businesses worldwide. View Profile

TeamSupport helps you provide exceptional customer service. Built for B2B companies with external customer service, it's more than a ticket system - it's a complete customer support suite that simplifies communication & collaboration between customer service, other departments, and your customers. Fully customizable & scalable with a robust customer database, multi-channel support, and best-in-class reporting, TeamSupport helps you get the focus back on your customers where it belongs. View Profile

Easy to implement web-based Customer Service software with a focus on B2B customer management and team collaboration. View Profile

The all-in-one customer support software for fast growing companies. Desk.com collects and organizes all of your customer conversations (Facebook, Twitter, Gmail, chat) into a prioritized actionable list, and gives your business simple tools to effectively respond to your customers. Take control of your customer support! Request a demo with one of our experts to learn more or sign up for a Free trial to get started. View Profile

Desk is help desk support software made smarter, easier and more affordable. View Profile

ScreenConnect is a fully functional remote support solution. The software gives you the ability to remotely view and control devices from anywhere there is an Internet connection. As a technician, regardless if you primarily support your customers personal computers or a huge enterprise infrastructure, the ability to quickly and effectively resolve problems allows you to save time and improve customer satisfaction. View Profile

ScreenConnect is a fully functional remote support solution. View and control devices from anywhere there is an Internet connection. View Profile

Customers easily voice their concerns by email, mobile device, or web portal. Business Rules to route issues to the right team quickly and automatically. Contact your customers with notifications about updates and resolutions. Get issues to team members in multiple departments when necessary. Use templates to submit common issues and create a self-service knowledge base for future concerns. Keep management happy with automatically generated reports delivered via email. Respond. Resolve. Report. View Profile

Get issues to team members in multiple departments across all devices automatically and easily. Respond. Resolve. Report. Demo today! View Profile

CustomerWise

by TechExcel

TechExcel CustomerWise is an integrated CRM software application for managing customer relationships throughout the entire customer lifecycle, covering support, sales, marketing and asset management. View Profile

CustomerWise is a support-focused but complete CRM solution covering support, sales, marketing and asset management. View Profile

XSellco Fusion is a customer support solution for multichannel marketplace sellers that combines all your marketplace and customer contacts into one easy-to-use, centralized dashboard. XSellco prioritises your inbox based on message urgency, as well as threads in all your sales, shipping and order information so you need never search for customer data. Suggested replies and automatic language translation will cut your response times, meaning more happy customers. Free 14 Day Trial. View Profile

Simple customer support solution for multichannel marketplace sellers. Manage all your customer contacts in one centralized dashboard. View Profile

Winner of Best Overall Value three years in a row, Agiloft Customer Support is top rated by users and analysts alike. Streamline your operations to close tickets faster, improve consistency, and gain actionable insights. With a customizable end user portal, full workflow engine, dashboard performance metrics, and more. Automate assignments and improve efficiency across your entire organization. Trusted by 2.5+ million users. Start today and see how Agiloft can work for you. View Profile

Three time winner of "Best Overall Value" award, Agiloft streamlines operations and improves consistency. Trusted by 2.5+ M users. View Profile

You value the importance of great customer service as part of a rewarding customer experience. But, your business lacks the technology required to properly execute your customer service vision. PhaseWare's customer service and support solutions will help your organization manage, monitor, and measure critical customer service interactions; enabling you to quickly and completely resolve pressing customer issues, while delivering a consistent and engaging customer experience. View Profile

Powerful, affordable customer-support and help desk support software solution built on Microsoft industry standards. View Profile

CloudCherry

by CloudCherry Analytics

CloudCherry is a Real-Time Customer Feedback Collection & Analytics tool that helps Customer Service teams understand customer issues. It also helps analyse the factors that affect the relationship between service teams and customers. With a customizable product in CloudCherry, brands can measure key metrics like the Net Promoter Score and the unique Customer Delight score of their customer service departments and also discover actionable insights on how to serve customers more efficiently. View Profile

CloudCherry is a Customer Feedback Collection & Analytics product that empowers Customer Service teams with actionable insights. View Profile

AnswerDash

by AnswerDash

AnswerDash uses Object Search technology to deliver relevant Q&A content, personalized to the customer's context and need. The AnswerDash tab is embedded within your site or app for a seamless user experience. AnswerDash has helped businesses reduce customer support tickets by 30-50%, increase help content usage by up to 18x, and boost conversion rates by 10-30%. AnswerDash also provides analytics tools that highlight common customer questions and identify content gaps on your site. View Profile

AnswerDash delivers instant contextual help to customers, right in your site or app, reducing support costs and boosting conversions. View Profile

If your business spends a lot of time doing customer communication, Front makes sure you never drop the ball or duplicate work. It looks and feels like email, and integrates with all the tools you need to reduce response times and measure agent productivity. Let your customers decide on the channel and respond to all of them from the same app, whether they contacted you over email, text, Facebook, or Twitter. View Profile

Turn your email into a help desk solution. Get the look and feel of email with the tools you need to reduce agent response times. View Profile

We offer on-premise and cloud-based, IT Service Desk and IT asset management solution that allow clients to tie users, tickets and assets together. Our award-winning user interface delivers an unmatched experience that enables code-free customization, allowing customers to fully deploy the IT Service Management (ITSM) solution. Our Standard FREE Help Desk (forever) version has more features than many help desk systems. View Profile

An enterprise-level IT service management solution designed for organizations of all sizes. View Profile

Answerbase

by Lumin Creative

Answerbase is a self-help Q&A platform that integrates seamlessly into your website, helping to eliminate repeated inquiries while still effectively supporting new customer questions. Allows users to ask questions, receive the best quality answers, and easily access helpful content & articles to meet their information demands. Advanced integration and customization tools allow you to seamlessly integrate into your current environment, and start saving your business both time and resources. View Profile

An online self-help Q&A support tool that allows users to ask questions, receive answers, and browse content and articles. View Profile

Requuest

by Requuest

Requuest is web-based SaaS service desk software designed for delivering worry-free IT support, a platform allowing agent's productivity to go beyond client expectations. Requuest gives you an edge in reducing ticket volume, automating quick response and make IT results shine across your business. Create workflows. Manage assets. Set business rules. Visualize key reports. Auto-assign. Prepare survey. Customize portal. Filter dispatch tickets. Meet all around service levels. Requuest. You got IT. View Profile

Requuest is web-based SaaS service desk software designed for delivering worry-free IT support. View Profile

Product returns made easy with SupportSync's specifically designed customer service software. SupportSync is the ideal Customer Service software for product warranty and service requirements by providing a customer portal, case/ticket module for managing customer requests and inquiries, RMA processing engine for receiving/tracking returns, testing/reporting module and shipping integrations with the major freight carriers in one affordable cloud-based system. View Profile

SupportSync provides Customer Service software designed for businesses who provide products that require return services. View Profile

HappyFox is a web based customer support software hosted on the cloud. It helps to track and manage all customer support requests across multiple channels like email, chats, social media and phone in a centralized ticket support system.Integration with other web apps like CRM, live-chats,voice and bug tracking apps makes it practical help desk. Similar customer support queries can be handled using canned actions and smart rules to automate responses. Community forums help customers connect. View Profile

A help desk ticketing software that helps you to remove clutter and manage your customer support queries easily from multiple channels. View Profile

Vision Helpdesk offers Customer Service Software Tools - 1) Help Desk Software (Multi Channel Help Desk) 2) Satellite Help Desk (Multi Brand Help Desk) 3) Service Desk (ITIL / ITSM Help Desk) Vision Helpdesk is ALL IN ONE customer support help desk allows you to manage various channels like E-MAIL, WEB-FORMS, TWITTER, FACEBOOK, CALLS everything under single roof. Vision Helpdesk is trusted by 8000 plus companies across the globe. View Profile

Vision Helpdesk offers Help Desk, Satellite or Multi Company Help Desk and ITIL Service Desk Software Tools for every size business. View Profile

Helprace is an all-in-one customer service software for virtually any company out there. Helprace works across all operating systems & browsers as a cloud-based web application, so adding additional departments, products or team members is easy. The ticketing help desk, knowledge management and community modules are offered on a stand-alone basis or within one integrated system. View Profile

Improve customer service with Helprace a customer service software solution built with the customer in mind. View Profile

Agent.ai

by Agent.ai

Agent.ai enables companies to respond to their customers' inquiries faster, 24/7/365, while helping agents become more productive. The software leverages a host of customer and agent-facing artificial intelligence-based features designed to improve customer engagement, retention, and expedite the time it takes for customers to get resolutions to their frequently asked questions. For many companies, Agent.ai is FREE! Send 5,000 Messages free each month with our software. View Profile

Agent.ai enables businesses to respond to customers faster, 24/7/365, while helping agents become more productive. View Profile

Supportbench

by Supportbench Services

Supportbench is a powerful, flexible, but beautiful all in one solution for those customer support organizations looking for a product that melds into their business model. With functionality for response and resolution SLA handling, escalation / de-escalation workflows, task management, calendaring, communities, and a REST API's, Supportbench can take on the most demanding of requirements while keeping things simple for your agents and customers. View Profile

A cloud and web based technical and customer support ticketing system. View Profile

SupportCenter Plus

by ManageEngine

A CRM with specific focus on customer interaction(Service) management. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level. Unlike other CRM tools in the market focusing on sales-force automation, SupportCenter Plus offers an integrated customer interaction management(Customer SupportDesk),customer experience management, account & contact management, SLA management, customer self-service, and more View Profile

A CRM with specific focus on customer interaction(Service) management - track and resolve customer issues quickly. View Profile

Convoso provides you with a simple to use, yet robust inbound and outbound call center software designed specifically to provide more personalized service and accelerate sales productivity by instantly optimizing your agent's talk-time and CX. Our world-class customer service team will be with you every step of the way to ensure your success! View Profile

Easy-to-use inbound and outbound contact center software with end-to-end functionality built to help call centers provide excellent CX. View Profile

Simple customer service software that scales with your business. Kayako makes it easy to deliver an unrivalled customer support experience. Kayako is the world's leading multi-channel customer support platform, trusted by more than 30,000 organizations worldwide. Whether over email, the web, tickets, live chat, calls or self-service, your customers' support history is tracked in one place and can be accessed from anywhere. View Profile

Robust and flexible solution, allowing you to implement effective support channels, e-mail management and manage self-help resources. View Profile

Bloomfire is currently trusted by hundreds of teams and organizations as a secure collaboration software that allows teams of all sizes to create, share, upload and collaborate around almost anything. Our mission is simple, help people looking for answers get them. Simplifying web collaboration within organizations with easy content upload, creation, sharing and enabling the transfer of knowledge from people that have it to people that need it, when they want it. View Profile

Geared for easily sharing knowledge and content. Invite members to follow experts, ask questions and get answers. View Profile

ShareNet Customer Service

by Novo Solutions

Simplify your Work with this easy to use and highly flexible web and mobile Customer Service solution. Auto route email or web portal requests to the appropriate department. Define Service Level Agreements. Capture and share KNOWLEDGE BASE articles (even search in attachments). Create powerful REPORTS and DASHBOARDS. Easily CUSTOMIZE to your needs with Custom Fields, Forms, Record Lists, Email Templates, Work Flows and Permissions. END USER PORTAL available for customers and employees. View Profile

Simplify your Work with this easy to use and highly flexible web and mobile Customer Service solution. View Profile

FluentStream

by FluentStream Technologies

FluentStream has created a business phone system with customer service in mind. As an innovative leader in business communications, FluentStream has reinvented business phone systems. When features like voicemail and call forwarding are so easily accessed, its clear that FluentStream is transforming business communications. FluentStream offers dynamic cloud-based technology for all businesses and works to bring every single one the best performance View Profile

FluentCloud is a cloud based business phone system that focuses on being more affordable for your business and improving reliability. View Profile

InTheChat

by InTheChat

ITC is a complete cloud helpdesk platform that lets customers contact your brand via mobile messaging, text, chat, email & social while your agents view all customer conversations in one convenient view. ITC includes enterprise-grade features and CRM compatibility to help your business maximize sales and boost customer satisfaction. View Profile

Boost revenue and customer satisfaction with one cloud customer care platform for sales and service. View Profile

Help Scout scales like any other customer support software, but the customer experience is personalized like a normal email. Customers don't need to confront a clunky ticket portal or juggle login credentials just to get help. Help Scout's clutter-free features are designed to keep teams, small and large, on the same page. With best in-class-reporting, an integrated knowledge base, tons of integrations, and a robust API, Help Scout lets your team focus on what really matters: your customers. View Profile

Help Scout is a web-based help desk designed for a great customer experience. View Profile

Toonimo humanizes the web user experience with engaging digital walkthroughs. The SaaS platform enables organizations to add an overlay of human voice and graphical annotations that engages visitors, showcases key offers and guides users through website funnels. Toonimo offers a comprehensive analytics dashboard in order to track user engagement and conversions. Toonimo personalizes the web user experience, encourages self-service, increases conversion rates and improves user engagement. View Profile

Toonimo Improve your Customer Service and Reduce Customer Support Costs by adding a step-by-step audio visual walkthroughs View Profile

Tenfold's Sales Acceleration CTI for Inside Sales, Customer Service & Call Centers. Automatically logs calls in Salesforce, SugarCRM, Insightly, Infusionsoft and Close.io. Click to dial, Advanced Call Analytics Dashboard, Call Tracking, Gamification, Works with existing phone system and only takes 5 minutes to set up. View Profile

Tenfold Inside Sales Acceleration & Call Center CTI Phone Integration Click to Call, Automatic Call Logging, Call Analytics View Profile

To collect feedback from customers, attendees, invitees, students and all the people who matter to your business, the best way to do it is through surveys. Zoho Survey is an online survey tool that lets you create unlimited surveys with ease. Create surveys to target your audience and collect feedback from them. Zoho Survey gives you all the essential features to create surveys, distribute them and analyze the data you receive. Let data guide you to smarter decisions. View Profile

Online survey tool that lets you create unlimited surveys, distribute them and analyze the data with ease. View Profile

My Work Scheduler

by Webcom Innovations

THIS APPLICATION IS IDEAL FOR COMPANIES THAT DO CUSTOMER SERVICE WORK OFFSITE. The 'My Work Scheduler' is designed to simplify and enhance the scheduling of customer service work by offering many features such as a drag and drop calendar, text and email communication between business owner, staff and customers, email campaigns for marketing business services to an existing customer base, and much more. View Profile

Simplify the scheduling of customer service work through a drag & drop calendar, text & email communications, & customer marketing. View Profile

AnswerHub is an enterprise community platform for customer self-service portals and knowledge bases. AnswerHub uses Q&A format to help customers ask questions easily, route them to the correct experts, and provide a single place to find answers. Features like ideation, gamification, and community analytics help to keep customers engaged and spot opportunities to improve. Companies like LinkedIn, Epic Games, and Estee Lauder use AnswerHub to boost customer satisfaction and lower support costs View Profile

AnswerHub is a community platform for customer self-service portals and knowledge bases for happier customers and lower support costs. View Profile

Live chat for website and mobile support. Be there for your customers when they need you the most. Your customers could be anywhere, which is why Userlike works great on any device. Whether they are browsing from their desktop, chilling on the couch with their tablet, or sitting on the bus with their smartphone - Userlike guarantees an optimal live chat experience. Help your customers when it matters, where it matters. Most popular among online sellers of complex products. View Profile

Live chat for website and mobile support. Help your customers when it matters, where it matters. View Profile

Exclusive offer this month -- $1,000 team credit for all new team trials. About CloudApp: trusted by 2 million professionals and over 100 customer support teams who need to quickly show (not tell) customers how to do something, CloudApp is an essential workflow solution that lets you inject visual content into any message (GIFs, HD screen recordings, annotated images, help/support content, etc). View Profile

For customer success teams who need to quickly show (not tell) customers how to do something. $1,000 credit this month for new signups! View Profile

inContact leads the cloud contact center market for one simple reason: we help our customers transform the profitability of their contact centers with extraordinary success, unexpected ease and speed. inContact's cloud-based call center, call routing, self service and agent optimization solutions give you the competitive edge. Worry less about your technology and more what really drives your profit your customer. View Profile

Customer call center software with voice response system, skills-based routing, speech recognition, inbound/outbound and call blending. View Profile

Follow the health of your customers in real time to increase conversion rate and reduce churn. Salesmachine manages your customer lifecycle with alerts, notifications for your team and emails sequences to follow onboarding - trial - upsell - churn risk. View Profile

Salesmachine is a Customer Success platform. Score your customers and generate tasks, emails & notifications automatically. View Profile

Zoho Desk is a web-based customer service application that helps your company build stronger relationships with customers. With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and it doesn't cost you a fortune. Part of Zoho's 30-strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company. View Profile

Put customer service at the heart of your company. Make agents more productive, managers more impactful and customers more empowered. View Profile

Blaze Desk provides your organization with a one fixed monthly fee per user . BlazeDesk grows with your organization. The functionalities of Blazedesk give your organization a total package. A good base to help your organization grow to its full potential. Blazedesk contains the following modules: CRM Project Management Inventory Management Invoicing Customer Support Cloud file storage Client and vendor Extranet View Profile

Blazedesk is an all in one solution for entrepreneurs with CRM, Project management, Invoicing and customer support in one solution. View Profile

Dezide provides software for optimizing technical troubleshooting processes for manufactures and operators of equipment for Mining, Oil&Gas, Wind and other heavy and advanced industrial industries. Also serving the telecom, high tech and communications industries. Dezide is used online by our customers for improving AHT and quality in Call Centers and Surveillance Centers as well as for increasing availability, reliability, MTBF and reducing MTTR for on-site scheduled and unscheduled maintenance View Profile

Improve AHT and quality in Call Centers. Increase availability, reliability, MTBF and reduce MTTR for on-site maintenance. View Profile

LiveChat

by LiveChat Software

Premium Live Chat and Help Desk Software for business. LiveChat turns support teams into customer service rockstars. Customers love answers to their questions coming within seconds. Win hearts of customers with amazing customer service using LiveChat - join over 17,000 companies from over 140 countries and try LiveChat now! View Profile

Premium Live Chat and Help Desk Software for business. Try LiveChat for free, turn your support team into customer service rockstars! View Profile

Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement. View Profile

Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement. View Profile

Salesforce

by Salesforce Service Cloud

With help desk solutions, you can streamline your support operations to provide 24x7 global support that is cost effective View Profile

With help desk solutions, you can streamline your support operations to provide 24x7 global support that is cost effective View Profile

iSupport

by iSupport Software

End users can submit requests for service, search for solutions, and view the status of their open incidents. View Profile

End users can submit requests for service, search for solutions, and view the status of their open incidents. View Profile

SysAid

by SysAid Technologies

Offered in cloud & on-premise, SysAid combines all the essentials, so you can easily manage all your Customer Service activities. View Profile

Offered in cloud & on-premise, SysAid combines all the essentials, so you can easily manage all your Customer Service activities. View Profile

UseResponse

by UseResponse

All-in-one support suite to get customer feedback and provide support for only $10/month. Self-Hosted and Cloud plans. View Profile

All-in-one support suite to get customer feedback and provide support for only $10/month. Self-Hosted and Cloud plans. View Profile

Online workflow-based customer service software for companies looking for fast and agile services. FREE life time plan available. View Profile

Online workflow-based customer service software for companies looking for fast and agile services. FREE life time plan available. View Profile

LiveHelpNow is a customer service software suite with help-desk features: live chat, email/ticket, knowledge base and callback. View Profile

LiveHelpNow is a customer service software suite with help-desk features: live chat, email/ticket, knowledge base and callback. View Profile

Intercom

by Intercom

A fundamentally new way to communicate with your customers. View Profile

A fundamentally new way to communicate with your customers. View Profile

It's a mobile friendly solution for client contact. Features include offline messaging, multilingual support, & customizable interface. View Profile

It's a mobile friendly solution for client contact. Features include offline messaging, multilingual support, & customizable interface. View Profile

KBPublisher

by Double Jade

Web based knowledge base, FAQs, online help, APIs, etc. View Profile

Web based knowledge base, FAQs, online help, APIs, etc. View Profile

Talkdesk

by Talkdesk

World's leading cloud-based call center software for customer service. Real-time contact enrichment, analytic routing and recording. View Profile

World's leading cloud-based call center software for customer service. Real-time contact enrichment, analytic routing and recording. View Profile

bpm'online

by bpm'online

Deliver omnichannel customer service and support to build your customer loyalty View Profile

Deliver omnichannel customer service and support to build your customer loyalty View Profile

FocalScope

by FocalScope

Web-based live chat and help desk software with personal and group email management and email threading. View Profile

Web-based live chat and help desk software with personal and group email management and email threading. View Profile

CustomAnswers

by CustomAnswers Software

Powerful flexible and affordable CRM Platform. A MUST HAVE a LOOK at it when looking for a tool suitable to specific business processes View Profile

Powerful flexible and affordable CRM Platform. A MUST HAVE a LOOK at it when looking for a tool suitable to specific business processes View Profile

C-Desk

by C-Desk

Help desk solution with service request management, knowledge base, task management, surveys. View Profile

Help desk solution with service request management, knowledge base, task management, surveys. View Profile

LiveEngage

by LivePerson

LiveEngage makes it easy to connect with your visitors whenever they need you. Improve customer experience and increase sales via chat. View Profile

LiveEngage makes it easy to connect with your visitors whenever they need you. Improve customer experience and increase sales via chat. View Profile

UserVoice

by UserVoice

Support ticketing + knowledgebase + satisfaction surveys + product feedback. Embedded in your web or mobile app & built for scale. View Profile

Support ticketing + knowledgebase + satisfaction surveys + product feedback. Embedded in your web or mobile app & built for scale. View Profile

Zopim

by Zopim Technologies

Zopim lets you monitor and chat with visitors surfing your store in real-time. Impress them personally and ease them into purchasing. View Profile

Zopim lets you monitor and chat with visitors surfing your store in real-time. Impress them personally and ease them into purchasing. View Profile

GoToAssist

by Citrix Systems

Citrix GoToAssist offers market-leading remote support and ITIL-based service desk management to enhance IT operations and reduce cost View Profile

Citrix GoToAssist offers market-leading remote support and ITIL-based service desk management to enhance IT operations and reduce cost View Profile

Easily create and manage video content View Profile

Easily create and manage video content View Profile

HyperTeam CRM for Office 365 View Profile

HyperTeam CRM for Office 365 View Profile

eServiz

by IndusMedia Technologies

Comprehensive complaint registry mechanism, AMC & Warranty, Field and customer management, including alerts and reminders. View Profile

Comprehensive complaint registry mechanism, AMC & Warranty, Field and customer management, including alerts and reminders. View Profile

FuzeDigital

by FuzeDigital

Comprehensive, modular and easy to use web-based customer care software suite. View Profile

Comprehensive, modular and easy to use web-based customer care software suite. View Profile

Web Browser delivered CRM solution for managing corporate Contacts, Organizations, Functions and Events related data. View Profile

Web Browser delivered CRM solution for managing corporate Contacts, Organizations, Functions and Events related data. View Profile

ServiceNow Customer Service Management is built for the digitally connected service economy. View Profile

ServiceNow Customer Service Management is built for the digitally connected service economy. View Profile

Callmaker

by Callmaker

Get up to 50% more incoming sales calls from your website with automated callback in 25 seconds. Wow effect is guaranteed! View Profile

Get up to 50% more incoming sales calls from your website with automated callback in 25 seconds. Wow effect is guaranteed! View Profile

Gnatta

by Gnatta

Web based solution for improved customer experience. Features include data analysis and optimization. View Profile

Web based solution for improved customer experience. Features include data analysis and optimization. View Profile

Chataroo

by Chataroo

Chataroo is an all around solution that helps manage customer support with live chat, ticketing help desk, and visitor tracking. View Profile

Chataroo is an all around solution that helps manage customer support with live chat, ticketing help desk, and visitor tracking. View Profile

devContact

by devContact

The Ultimate Customer Experience View Profile

The Ultimate Customer Experience View Profile

An application that consolidates customer calls, social media comments, and emails into a single queue for simplified issue tracking. View Profile

An application that consolidates customer calls, social media comments, and emails into a single queue for simplified issue tracking. View Profile

ThoughtBuzz

by ThoughtBuzz

Simplify your social customer service needs with ThoughtBuzz platform View Profile

Simplify your social customer service needs with ThoughtBuzz platform View Profile

HelpSpot

by UserScape Software

Completely web based help desk package with a clean and intuitive design for both staff and customers. View Profile

Completely web based help desk package with a clean and intuitive design for both staff and customers. View Profile

AlwaySupport

by AlwaySupport

Self-learning knowledge-base solution that provides contextually relevant answers to support queries in real time. View Profile

Self-learning knowledge-base solution that provides contextually relevant answers to support queries in real time. View Profile

Add live chat on your web site watch visitors on your web site in real time and chat with them. Free 15 days Trial View Profile

Add live chat on your web site watch visitors on your web site in real time and chat with them. Free 15 days Trial View Profile

Dial Once

by Dial Once

Turns mobile customer care calls into digital sessions providing a faster, better and more cost-effective user experience. View Profile

Turns mobile customer care calls into digital sessions providing a faster, better and more cost-effective user experience. View Profile

MailManager

by Logicalware

Logicalware is a cloud-based customer support solution for the efficient management of inbound email and social media enquiries. View Profile

Logicalware is a cloud-based customer support solution for the efficient management of inbound email and social media enquiries. View Profile

Ongair

by Ongair

Ongair enables businesses to perform great customer care on WhatsApp, WeChat and other popular Instant Messaging platforms. View Profile

Ongair enables businesses to perform great customer care on WhatsApp, WeChat and other popular Instant Messaging platforms. View Profile

Oxygen Service Desk

by Specialist Software Services

Professional fully integrated Service Management tool with comprehensive service desk support software and a low cost of ownership. View Profile

Professional fully integrated Service Management tool with comprehensive service desk support software and a low cost of ownership. View Profile

Simplifies searching for contact information and tracks all customer interaction throughout the entire organization. View Profile

Simplifies searching for contact information and tracks all customer interaction throughout the entire organization. View Profile

Ticksy

by Ticksy

Simple customer support app with intuitive user interface that supports customized company branding. 5/month per user. View Profile

Simple customer support app with intuitive user interface that supports customized company branding. 5/month per user. View Profile

Software that enables you to provide a cost effective Intranet or Internet help desk support environment. View Profile

Software that enables you to provide a cost effective Intranet or Internet help desk support environment. View Profile

Get an online support portal to manage and deflect up to 80% of your incoming service inquiries. View Profile

Get an online support portal to manage and deflect up to 80% of your incoming service inquiries. View Profile

Bright Pattern

by Bright Pattern

Leading global provider of mutlichannel cloud-based contact center software. View Profile

Leading global provider of mutlichannel cloud-based contact center software. View Profile

C2CRM

by Clear C2

Cloud-based/On-Premise CRM software with sales & marketing automation, customer service and business intelligence functionality. View Profile

Cloud-based/On-Premise CRM software with sales & marketing automation, customer service and business intelligence functionality. View Profile

Vivocha

by Vivocha

Vivocha.com, the Multichannel and Multidevice Customer Interaction platform: Video, Voice, Chat, and Collaboration tools View Profile

Vivocha.com, the Multichannel and Multidevice Customer Interaction platform: Video, Voice, Chat, and Collaboration tools View Profile

Empowers retailers and small businesses to respond to customer questions faster. Team inbox for customer chats, emails, social posts. View Profile

Empowers retailers and small businesses to respond to customer questions faster. Team inbox for customer chats, emails, social posts. View Profile

Cincom Synchrony

by Cincom Systems

A Customer Experience Management (CEM) Solution for contact centers that guides winning conversations with customers. View Profile

A Customer Experience Management (CEM) Solution for contact centers that guides winning conversations with customers. View Profile

Conversocial

by Conversocial

Manage Customer Care at Scale in Facebook and Twitter. Connect, collaborate, and control using social media outlets. View Profile

Manage Customer Care at Scale in Facebook and Twitter. Connect, collaborate, and control using social media outlets. View Profile

Set up live chat on your website in just 5 minutes. Talk to your website visitors from your PC, tablet or mobile phone. Increase sales! View Profile

Set up live chat on your website in just 5 minutes. Talk to your website visitors from your PC, tablet or mobile phone. Increase sales! View Profile

Suite that consists of Web Chat, Instant Call-Back, Email, SMS, Knowledge Base, Social Media and Workflow. View Profile

Suite that consists of Web Chat, Instant Call-Back, Email, SMS, Knowledge Base, Social Media and Workflow. View Profile

SupportBee

by SupportBee

Collaborative solution that converts customer emails to support tickets and eliminates the need for referencing case IDs. View Profile

Collaborative solution that converts customer emails to support tickets and eliminates the need for referencing case IDs. View Profile

ClickDesk

by ClickDesk

Web-based multi-channel customer engagement application offering Live chat,Help desk, Browser phone and Social Toolbar. View Profile

Web-based multi-channel customer engagement application offering Live chat,Help desk, Browser phone and Social Toolbar. View Profile

Achiever CRM

by Interactive Software

Scalable and highly customisable enterprise-wide solution covering Sales, Marketing, Customer Service & Support. View Profile

Scalable and highly customisable enterprise-wide solution covering Sales, Marketing, Customer Service & Support. View Profile

AGI Self Service

by Yonyx

Decision tree driven interactive guides for technical support & customer service View Profile

Decision tree driven interactive guides for technical support & customer service View Profile

Ameyo Engage

by Ameyo Engage

Grow your business by gaining customer loyalty with a world class customer contact center software View Profile

Grow your business by gaining customer loyalty with a world class customer contact center software View Profile

AnswerChat

by Alpha Media

Customer support system that helps track your website and visitor's statistics. View Profile

Customer support system that helps track your website and visitor's statistics. View Profile

Any Request

by CyberNiche Software

Store and track all customer requests. View Profile

Store and track all customer requests. View Profile

Aptean Onyx CRM

by Aptean

Onyx provides powerful & configurable tools to grow mutually beneficial relationships with customers and increase staff's productivity. View Profile

Onyx provides powerful & configurable tools to grow mutually beneficial relationships with customers and increase staff's productivity. View Profile

Bamboo Cricket

by Bamboo Cricket

Provides easy-to-use feature sets for efficient customer and database management - Inbound Email Response Management and Live Chat. View Profile

Provides easy-to-use feature sets for efficient customer and database management - Inbound Email Response Management and Live Chat. View Profile

Blitzz

by Blitzz

Facilitates field service engineers and equipment end users through an easy, video enabled mobile service platform. View Profile

Facilitates field service engineers and equipment end users through an easy, video enabled mobile service platform. View Profile

Bolder Thinking

by Bolder Thinking

Offers a robust solution that significantly reduces the complexity associated with operating call centers View Profile

Offers a robust solution that significantly reduces the complexity associated with operating call centers View Profile

Brand Embassy

by Brand Embassy

Brand Embassy is social customer service software designed to deliver human connections at scale. View Profile

Brand Embassy is social customer service software designed to deliver human connections at scale. View Profile

breez POS

by Rogers Software Development

breez Point of Sale solution offers seamless sales, payments and other transactions are secure so you can focus more on your customers. View Profile

breez Point of Sale solution offers seamless sales, payments and other transactions are secure so you can focus more on your customers. View Profile

CafeX

by CafeX

Software that makes it simple for companies to transform online customer engagement and mobile workforce collaboration. View Profile

Software that makes it simple for companies to transform online customer engagement and mobile workforce collaboration. View Profile

Chloe

by Sundown.ai

An Artificial Intelligence system that lowers labor costs by automating customer service and sales. View Profile

An Artificial Intelligence system that lowers labor costs by automating customer service and sales. View Profile

ChurnSpotter

by ChurnSpotter

Cloud based solution for reduced churn and customer service. View Profile

Cloud based solution for reduced churn and customer service. View Profile

Clarabridge Enterprise

by Clarabridge

Clarabridge helps you understand and improve your customer's experience by putting customer feedback to work. View Profile

Clarabridge helps you understand and improve your customer's experience by putting customer feedback to work. View Profile

Close Support

by Close Fit Software

Multi-user help desk software application that is affordable, simple to install and easy to use. View Profile

Multi-user help desk software application that is affordable, simple to install and easy to use. View Profile

Cloud 9 Support

by Cloud 9 Support

Scalable multi-language support system for products and services with contract compliance functionality. View Profile

Scalable multi-language support system for products and services with contract compliance functionality. View Profile

Gives instant answers to customer queries. Understands customer intent in natural language. Creates knowledge base from existing web. View Profile

Gives instant answers to customer queries. Understands customer intent in natural language. Creates knowledge base from existing web. View Profile

Comarch NGSF

by Comarch

Component-based service creation concept to reduce service lifecycle and enables CSPs to update the customer service portfolio. View Profile

Component-based service creation concept to reduce service lifecycle and enables CSPs to update the customer service portfolio. View Profile

Comm100 Help Desk

by Comm100

Web-based help desk software: offer a centralized online service portal; deliver 24*7 support & streamline customer service process. View Profile

Web-based help desk software: offer a centralized online service portal; deliver 24*7 support & streamline customer service process. View Profile

Organizes incoming calls based on parameters that you set, whether they arrive by telephone, email or the Web. View Profile

Organizes incoming calls based on parameters that you set, whether they arrive by telephone, email or the Web. View Profile

Offers a complete set of e-consumer affairs capabilities, including consumer demographics, workflow, escalation, etc. View Profile

Offers a complete set of e-consumer affairs capabilities, including consumer demographics, workflow, escalation, etc. View Profile

CRMUnleashed

by Force Software

Support clients in various locations with one application through a web-based portal or an automated bug notification tool. View Profile

Support clients in various locations with one application through a web-based portal or an automated bug notification tool. View Profile

CS for SharePoint

by Crow Canyon Systems

Provides a powerful account, contact and ticket management that your organization requires to optimize call center/support activities. View Profile

Provides a powerful account, contact and ticket management that your organization requires to optimize call center/support activities. View Profile

CSS Corp

by CSS Corp

CSS Corp is a global leader providing CX capable of managing the most complex requirements. View Profile

CSS Corp is a global leader providing CX capable of managing the most complex requirements. View Profile

CustomerFirst

by RTI Software

Support management / help desk system that includes defect tracking, e-mail integration, time tracking, and much more. View Profile

Support management / help desk system that includes defect tracking, e-mail integration, time tracking, and much more. View Profile

E-Track

by AdvanTec Information Systems

Web and LAN based inegrated customer service - tracks trouble tickets through completion and resource utilization. View Profile

Web and LAN based inegrated customer service - tracks trouble tickets through completion and resource utilization. View Profile

eGain Suite

by eGain Communications

eGain's knowledge management and customer engagement solutions power digital transformation for leading brands. View Profile

eGain's knowledge management and customer engagement solutions power digital transformation for leading brands. View Profile

ePowerCenter

by Astute Solutions

Boost your agents ability to anticipate consumer needs while increasing productivity and reducing training time with a smart CRM. View Profile

Boost your agents ability to anticipate consumer needs while increasing productivity and reducing training time with a smart CRM. View Profile

Multi-channel customer interaction software, either in-house or on SaaS, delivers consistent, managed service across all channels. View Profile

Multi-channel customer interaction software, either in-house or on SaaS, delivers consistent, managed service across all channels. View Profile

eTouchPoint

by eTouchPoint

Customer feedback and coaching application for service-oriented businesses. View Profile

Customer feedback and coaching application for service-oriented businesses. View Profile

ExDesk

by ExDesk.com

Help desk software solution for the IT support and service provider communities. View Profile

Help desk software solution for the IT support and service provider communities. View Profile

Genesys software provides omnichannel customer experience (CX) and contact center solutions in the cloud, on-premise, or a hybrid. View Profile

Genesys software provides omnichannel customer experience (CX) and contact center solutions in the cloud, on-premise, or a hybrid. View Profile

Gladly

by Gladly

A platform that revolves around people not tickets. From email, voice, sms, chat to social, see it all in a single view. View Profile

A platform that revolves around people not tickets. From email, voice, sms, chat to social, see it all in a single view. View Profile

Helppier

by Helppier

Create step-by-step helps and tutorials for your site or web application, without leaving it. View Profile

Create step-by-step helps and tutorials for your site or web application, without leaving it. View Profile

HelpSite.io

by HelpSite.io

HelpSite.io is easy-to-use hosted knowledge base software for creating an awesome support & FAQ site for your business. Get starte View Profile

HelpSite.io is easy-to-use hosted knowledge base software for creating an awesome support & FAQ site for your business. Get starte View Profile

iCity

by Imex Systems

iCity-CSP is a comprehensive and integrated e-Government framework that provides portal and eServices for local governments. View Profile

iCity-CSP is a comprehensive and integrated e-Government framework that provides portal and eServices for local governments. View Profile

Inbify

by Inbify

Inbify is a platform that provides businesses with an engaging & proactive way to collect, analyze and address their customers service. View Profile

Inbify is a platform that provides businesses with an engaging & proactive way to collect, analyze and address their customers service. View Profile

Infantry.io offers 24/7 managed web chat for any business with our team of awesome native english speaking support agents. View Profile

Infantry.io offers 24/7 managed web chat for any business with our team of awesome native english speaking support agents. View Profile

Inforobo

by Brainasoft

An automated information assistant system which provides all in one solution for marketing automation, customer service, live chat etc. View Profile

An automated information assistant system which provides all in one solution for marketing automation, customer service, live chat etc. View Profile

Jenny

by GetJenny

Intelligent virtual software agent capable of automatically answering the most common questions of your customer service. View Profile

Intelligent virtual software agent capable of automatically answering the most common questions of your customer service. View Profile

Joydesk

by Supbine

Collects every ticket from a wide range of support channels: E-mail, Twitter, Facebook, Trustpilot, Live Chat and more. View Profile

Collects every ticket from a wide range of support channels: E-mail, Twitter, Facebook, Trustpilot, Live Chat and more. View Profile

eCRM solution; enables communication across all customer touchpoints and across operational functions. View Profile

eCRM solution; enables communication across all customer touchpoints and across operational functions. View Profile

Kapdesk

by Adjetter Media

Cloud-based customer support software and SaaS based customer service software used all over the world. View Profile

Cloud-based customer support software and SaaS based customer service software used all over the world. View Profile

Keeping.com

by Keeping.com

Turn Gmail into a helpdesk and deliver customer support right from your inbox. View Profile

Turn Gmail into a helpdesk and deliver customer support right from your inbox. View Profile

kookdokoo

by Serpent Consulting Services

Business communication app that helps businesses to connect Suppliers and Customers to share product details and images. View Profile

Business communication app that helps businesses to connect Suppliers and Customers to share product details and images. View Profile

Leapchat

by Leapchat

Provide great customer service via Messaging Apps View Profile

Provide great customer service via Messaging Apps View Profile

LobbyCentral

by FSi

Customer queuing and service analysis software for customer service departments. View Profile

Customer queuing and service analysis software for customer service departments. View Profile

Macinpro

by Zon Innovative

An online ticketing tool to automate customer communication, generate timesheets, track reports, and more. View Profile

An online ticketing tool to automate customer communication, generate timesheets, track reports, and more. View Profile

Magentrix Customer Community is pre-configured for all your customer needs including customer support, file sharing and collaboration. View Profile

Magentrix Customer Community is pre-configured for all your customer needs including customer support, file sharing and collaboration. View Profile

Mi4biz

by Formalistech

Cloud-based, integrated, end to end issue management solution with escalation, automated workflows and advanced reporting capabilities. View Profile

Cloud-based, integrated, end to end issue management solution with escalation, automated workflows and advanced reporting capabilities. View Profile

MSP Anywhere

by SolarWinds N-able

MSP Manager is fast, reliable remote control software to help you deliver great remote support to your customers. View Profile

MSP Manager is fast, reliable remote control software to help you deliver great remote support to your customers. View Profile

Neocase CS

by Neocase Software

Maximizes productivity and quality of service through self-service, knowledge management and advanced workflows. View Profile

Maximizes productivity and quality of service through self-service, knowledge management and advanced workflows. View Profile

NetKeeper

by Multima

Automate day-to-day tasks for sales, customer service, marketing, help desk and call centers. View Profile

Automate day-to-day tasks for sales, customer service, marketing, help desk and call centers. View Profile

NetSupport 24-7

by NetSupport

Deliver Instant On Demand Support, Live Chat, Remote Control or pre-sales assistance to your customers anywhere in the world. View Profile

Deliver Instant On Demand Support, Live Chat, Remote Control or pre-sales assistance to your customers anywhere in the world. View Profile

nService

by Avensoft

Service management application for managing work orders and service requests. Includes self-service portal for requests submissions. View Profile

Service management application for managing work orders and service requests. Includes self-service portal for requests submissions. View Profile

Easy-to-use software solutions for support systems (such as ticketing systems, contact forms) and make them more intelligent. View Profile

Easy-to-use software solutions for support systems (such as ticketing systems, contact forms) and make them more intelligent. View Profile

P3chat

by P3chat

Live chat with proactive initiation capabilities, canned responses and special control features. View Profile

Live chat with proactive initiation capabilities, canned responses and special control features. View Profile

Pega Customer Service

by Pegasystems

Pega Customer Service allows the enterprise to anticipate needs and deliver a personalized service experience for every customer. View Profile

Pega Customer Service allows the enterprise to anticipate needs and deliver a personalized service experience for every customer. View Profile

Pulse CRM

by Pulse Web Solutions

Track prior customer service calls and automatically fill out customer information for the next ticket. View Profile

Track prior customer service calls and automatically fill out customer information for the next ticket. View Profile

Remetrex PQ

by Remetrex

Web-based enterprise level complaint handling software to help increase your company's productivity. View Profile

Web-based enterprise level complaint handling software to help increase your company's productivity. View Profile

RenewityRMA

by Renewity Systems

Flexible Returns/RMA Management & Service Automation for Manufacturers. Includes Knowledge Base, Help Desk and Product Returns Mgmt. View Profile

Flexible Returns/RMA Management & Service Automation for Manufacturers. Includes Knowledge Base, Help Desk and Product Returns Mgmt. View Profile

Respond

by Buffer

A social customer service tool built for support teams to mange requests and keep customers happy. View Profile

A social customer service tool built for support teams to mange requests and keep customers happy. View Profile

ResponseTek:CEM

by ResponseTek

Customer experience management platform that helps build customer advocacy and reduce customer defection. View Profile

Customer experience management platform that helps build customer advocacy and reduce customer defection. View Profile

Returngoods

by Returngoods

Integrated SaaS solution for managing product returns (RMA). Can be integrated into your call center or ERP database via VDS. View Profile

Integrated SaaS solution for managing product returns (RMA). Can be integrated into your call center or ERP database via VDS. View Profile

Revelation helpdesk

by YellowFish Software

100% web-based help desk application that will improve your business management & your customer relations. View Profile

100% web-based help desk application that will improve your business management & your customer relations. View Profile

Richmond ServiceDesk

by Richmond Systems

Web-based service desk with customer service portal designed for internal ITSM and external customer support. View Profile

Web-based service desk with customer service portal designed for internal ITSM and external customer support. View Profile

Rocktik

by Evayadesk

Customer Support a click away from your business application. Support system right on your business app. Integrable with in mintes. View Profile

Customer Support a click away from your business application. Support system right on your business app. Integrable with in mintes. View Profile

service.net

by audius

Allows after-sales service staff to accept and process orders, access all information using mobile terminals. View Profile

Allows after-sales service staff to accept and process orders, access all information using mobile terminals. View Profile

SiteGlue

by LokalMotion

Conversational commerce made easy. Add text messaging to your website and make it easy for mobile visitors to get help via text message View Profile

Conversational commerce made easy. Add text messaging to your website and make it easy for mobile visitors to get help via text message View Profile

Slaask

by Slaask

Your customer service app for Slack to bring all your team communication together in one place. View Profile

Your customer service app for Slack to bring all your team communication together in one place. View Profile

SmarterTrack

by Tweakservers

Windows-based help desk tool for tracking customer service issues as well as managing miulti-location customer communications. View Profile

Windows-based help desk tool for tracking customer service issues as well as managing miulti-location customer communications. View Profile

Sparkcentral is an enterprise customer care and engagement platform that unifies social, mobile, cloud and contextual data. View Profile

Sparkcentral is an enterprise customer care and engagement platform that unifies social, mobile, cloud and contextual data. View Profile

SpiceCSM

by SpiceCSM

Customer service management solution for both internal (corporate help desk) and external (outsourced) contact centers. View Profile

Customer service management solution for both internal (corporate help desk) and external (outsourced) contact centers. View Profile

SRM Software

by CSDP

Service relationship management software designed to automate customer service process, depot repair, time tracking, and scheduling. View Profile

Service relationship management software designed to automate customer service process, depot repair, time tracking, and scheduling. View Profile

SupportPortal

by Escon Information Consulting

Web-based customer support solution with incident, news and knowledge management, product catalog and support forum. View Profile

Web-based customer support solution with incident, news and knowledge management, product catalog and support forum. View Profile

TechSee Live

by TechSee

Offers a powerful Platform for Offline Visual Support. LIve Video, Intuitive & Clear Visual Guidance Tools, & Data Base Management. View Profile

Offers a powerful Platform for Offline Visual Support. LIve Video, Intuitive & Clear Visual Guidance Tools, & Data Base Management. View Profile

Teckst

by Teckst

We text-enable enterprise 800-numbers and short-codes, then seamlessly integrate with CRMs like Zendesk, Desk, and Help Scout. View Profile

We text-enable enterprise 800-numbers and short-codes, then seamlessly integrate with CRMs like Zendesk, Desk, and Help Scout. View Profile

Tender Support

by ENTP

Organizes your customer care so you can focus on delivering the best service possible. View Profile

Organizes your customer care so you can focus on delivering the best service possible. View Profile

Trust+

by ServeMeBest

Caller-controlled recording system for customer care departments. Provides customers with recordings of their conversations. View Profile

Caller-controlled recording system for customer care departments. Provides customers with recordings of their conversations. View Profile

Vivantio Pro

by Vivantio

Vivantio Pro is the most flexible, reliable, trusted IT help desk software on the market. View Profile

Vivantio Pro is the most flexible, reliable, trusted IT help desk software on the market. View Profile

WebQA

by WebQA

SaaS platform for 24/7 customer service in multiple languages. Rule-based tools auto-action tasks through web and mobile portals. View Profile

SaaS platform for 24/7 customer service in multiple languages. Rule-based tools auto-action tasks through web and mobile portals. View Profile

WebSupport PRO

by Support Sentry

Web based customer service software for small to medium sized businesses. View Profile

Web based customer service software for small to medium sized businesses. View Profile

Zervicio

by Manage Smart Solutions

Offers cloud based after sales service platform to enterprises for automating customer support services. View Profile

Offers cloud based after sales service platform to enterprises for automating customer support services. View Profile

Zinergy

by Zinergy

Web based service desk software with help desk support, ticketing system, asset management and knowledge base. View Profile

Web based service desk software with help desk support, ticketing system, asset management and knowledge base. View Profile

An online forums software that helps you to create external and internal communities where problems are solved and ideas are exchanged. View Profile

An online forums software that helps you to create external and internal communities where problems are solved and ideas are exchanged. View Profile

Zoomin

by Zoomin

Helps organizations and enterprises deliver product content across all customer touchpoints. View Profile

Helps organizations and enterprises deliver product content across all customer touchpoints. View Profile

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Dec 09, 2016

What is Customer Service in 2017? Part 1: Internet of Things

Customer service in 2017 is hot! In fact, “Customer experience has never been hotter,” according to customer experience author and speaker Blake Morgan. “CEOs now want to be involved in customer experience and generally someone in the c-suite has been allocated to lead it.” The first hot customer service trend for 2017 I want to discuss is the Internet of Things.

Nov 11, 2016

3 Free Remote Support Software Reviewed

Total control. What a thrill, right? We all want a little more control over our lives. Well, remote support software is one way to get it. Also called remote access software or remote control software, remote support software lets you take over someone else’s computer from wherever you are. Here are three free remote support software options reviewed and compared.