Top Customer Service Software Products

Capterra has helped thousands of businesses find the best customer support software.

Freshdesk is a helpdesk solution that offers everything you need to deliver exceptional customer service. Manage all your customer conversations in one place, no matter what the source - email, phone or social media, so you can offer support that is both personal and quick. Freshdesk is easy to use, so you can focus on what matters the most - supporting customers. With features such as best-in-class ticketing and smart automations, making customers happy has never been this easy. View Profile

Talkdesk is the world's leading browser-based call center software. It integrates with Zendesk,, Shopify, LiveChat and others to show relevant information about the caller. With real-time and historical reporting, call monitoring and telephony agents and managers can make data-driven decisions based on comprehensive information. No phones, hardware, coding or downloads - all you need is a computer and internet connection. Benefit from data-driven customer interactions with Talkdesk. View Profile

TeamSupport helps you provide exceptional customer service through better collaboration and teamwork. It's not just a ticketing system. It's a complete customer support suite that simplifies communication and collaboration between your internal team members, other users within your company, and your clients. With multi-channel support capabilities, best-in-class reporting, and complete scalability, TeamSupport lets your company work together to provide the best customer experience possible. View Profile

You value the importance of great customer service as part of a rewarding customer experience. But, your business lacks the technology required to properly execute your customer service vision. PhaseWare's customer service and support solutions will help your organization manage, monitor, and measure critical customer service interactions; enabling you to quickly and completely resolve pressing customer issues, while delivering a consistent and engaging customer experience. View Profile

Awarded "Best Overall Value" from Info-Tech Research Group for the 3rd year in a row, Agiloft provides the fastest time to value because it slashes the time to configure the solution to your requirements. We can customize it for you live during the demo - so you get a trial system that you can actually use and a fast, affordable deployment. Agiloft addresses even the most sophisticated requirements in record time. Start today with a free custom demo. View Profile


by Customer Expressions

Improve your efficiency and boost customer satisfaction. i-Sight enables you to quickly and accurately respond to customer service requests submitted through any channel. i-Sight is integrated web based case management software for managing customer service inquiries and complaints. Quickly record new inquiries, use call scripting, manage incoming emails, customize workflow and assignment, and monitor your performance. View Profile

Help Scout scales like any other customer support software, but the customer experience is personalized like a normal email. Customers don't need to confront a clunky ticket portal or juggle login credentials just to get help. Help Scout's clutter-free features are designed to keep teams, small and large, on the same page. With best in-class-reporting, an integrated knowledge base, tons of integrations, and a robust API, Help Scout lets your team focus on what really matters: your customers. View Profile

Simple customer service software that scales with your business. Kayako makes it easy to deliver an unrivalled customer support experience. Kayako is the world's leading multi-channel customer support platform, trusted by more than 30,000 organizations worldwide. Whether over email, the web, tickets, live chat, calls or self-service, your customers' support history is tracked in one place and can be accessed from anywhere. View Profile


by Lynk Software

Everest is used by leading companies around the world to manage customer feedback, requests, complaints and internal/supplier corrective actions. Everest is flexible and used across many industries to increase customer loyalty and improve quality. Built-in workflows, due date tracking and automatic reminders ensure that every concern is handled in a timely and efficient manner. Reports and charts can be generated instantly and e-mailed directly from the system. View Profile

SupportCenter Plus

by ManageEngine

A CRM with specific focus on customer interaction(Service) management. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level. Unlike other CRM tools in the market focusing on sales-force automation, SupportCenter Plus offers an integrated customer interaction management(Customer SupportDesk),customer experience management, account & contact management, SLA management, customer self-service, and more View Profile

With Five9 Customer Service and Support solutions, you can feel confident that you have the right tools to deliver exceptional customer support. Features like skills-based routing and prioritized calls improve your first-call resolution rates. You can track and monitor activity and results with 100+ standard reports and easy report customization. Our solution provides you with the ultimate flexibility when deploying and operating your customer service and support contact center. View Profile


by inContact

inContact leads the cloud contact center market for one simple reason: we help our customers transform the profitability of their contact centers with extraordinary success, unexpected ease and speed. inContact's cloud-based call center, call routing, self service and agent optimization solutions give you the competitive edge. Worry less about your technology and more what really drives your profit your customer. View Profile


by Bloomfire

Bloomfire is currently trusted by hundreds of teams and organizations as a secure collaboration software that allows teams of all sizes to create, share, upload and collaborate around almost anything. Our mission is simple, help people looking for answers get them. Simplifying web collaboration within organizations with easy content upload, creation, sharing and enabling the transfer of knowledge from people that have it to people that need it, when they want it. View Profile

Toonimos user guidance platform offers a new style of on-site user assistance via an on-page audiovisual layer. The solution combines real voice scripts and live graphic elements to support users throughout their life-cycle on your website, focus their attention and assist them with personal website needs. The platforms engine provides advanced rule-based targeting combining on-page parameters with users parameters for serving specific users and cases. View Profile


by Whatfix

Whatfix is the easiest way to create guides, and make how-to's interactive. Whatfix enhances self-service capability of web products and helps companies to reduce support queries and improve user engagement. It is a cloud platform using which product teams can self-curate interactive guides & integrate across all user touch points. Whatfix is being used by large as well as small enterprises for improving training effectiveness, enhancing customer support and to improve user onboarding. View Profile

Dezide provides software for optimizing technical troubleshooting processes for manufactures and operators of equipment for Mining, Oil&Gas, Wind and other heavy and advanced industrial industries. Also serving the telecom, high tech and communications industries. Dezide is used online by our customers for improving AHT and quality in Call Centers and Surveillance Centers as well as for increasing availability, reliability, MTBF and reducing MTTR for on-site scheduled and unscheduled maintenance View Profile


by HelpGizmo

HelpGizmo is knowledge base software that saves you time and money by helping share information with customers and employees. View Profile


by iSupport Software

End users can submit requests for service, search for solutions, and view the status of their open incidents. View Profile


by Zendesk

Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement. View Profile


by C-Desk

Help desk solution with service request management, knowledge base, task management, surveys. View Profile


by Swiftpage

Act! is the #1 best-selling Contact & Customer Manager for over 25 years. View Profile

Online workflow-based customer service software for companies looking for fast and agile services. FREE life time plan available. View Profile


by UserVoice

Support ticketing + knowledgebase + satisfaction surveys + product feedback. Embedded in your web or mobile app & built for scale. View Profile


by Blazedesk

Blazedesk is an all in one solution for entrepreneurs with CRM, Project management, Invoicing and customer support in one solution. View Profile

Comprehensive, modular and easy to use web-based customer care software suite. View Profile


by LiveChat Software

LiveChat turns support teams into customer service rockstars. Customers love answers to their questions coming within seconds. View Profile


by IndusMedia Technologies

Comprehensive complaint registry mechanism, AMC & Warranty, Field and customer management, including alerts and reminders. View Profile


by Tenmiles

A help desk ticketing software that helps you to remove clutter and manage your customer support queries easily from multiple channels. View Profile


by IssueTrak

IssueTrak is a web-based software offering system-wide customization and multiple communication channels for easy assignment, tracking. View Profile


by Double Jade

Web based based knowledge, it can be used for just about anything - FAQs, online help, APIs, etc. View Profile


by myTips

User tutorial builder solution that helps create product tours for new user onboarding without coding. View Profile

Web Browser delivered CRM solution for managing corporate Contacts, Organizations, Functions and Events related data. View Profile

LiveHelpNow is a customer service software suite with help-desk features: live chat, email/ticket, knowledge base and callback. View Profile

An application that consolidates customer calls, social media comments, and emails into a single queue for simplified issue tracking. View Profile


by Chataroo

Chataroo is an all around solution that helps manage customer support with live chat, ticketing help desk, and visitor tracking. View Profile


by AlwaySupport

Self-learning knowledge-base solution that provides contextually relevant answers to support queries in real time. View Profile


by Nickelled

Enables you to easily write, distribute & customize interactive examples of your website to ensure your customers get the best service. View Profile

Oxygen Service Desk

by Specialist Software Services

Professional fully integrated Service Management tool with comprehensive service desk support software and a low cost of ownership. View Profile

Online survey tool that lets you create unlimited surveys, distribute them and analyze the data with ease. View Profile

Software that enables you to provide a cost effective Intranet or Internet help desk support environment. View Profile

Get an online support portal to manage and deflect up to 80% of your incoming service inquiries. View Profile


by LogMeIn

Live chat software that helps you better engage your website visitors. Large emphasis on excellent customer service. View Profile

Achiever CRM

by Achiever Software

Scalable and highly customisable enterprise-wide solution covering Sales, Marketing, Customer Service & Support. View Profile


by Activate

Self Service Provisioning product allows Business Users to perform tasks that would normally be done manually by the Service Desk. View Profile


by Agendize

Full suite of web-based customer interaction and engagement tools including Click-to-Call, Live Chat, Online Scheduling, and more. View Profile

AGI Self Service

by Yonyx

Create guided interactive self service content that customers can traverse one step at a time along a decision tree like structure. View Profile

Altitude uCI Suite

by Altitude Software

Manages self-service and assisted interactions with customers across voice, email and web channels. View Profile

Any Request

by CyberNiche Software

Web based system for managing all customer requests. Optional email notifications. View Profile

Auric Prospector

by Auric Technology

Web based CRM that includes opportunity management, customer service and reporting. View Profile

Bamboo Cricket

by Bamboo Cricket

Provides easy-to-use feature sets for efficient customer and database management - Inbound Email Response Management and Live Chat. View Profile


by Beetrack

Beetrack is a dispatch software to track deliveries ontime, get a proof of delivery and minimize problems on route. View Profile

Bolder Thinking

by Bolder Thinking

Offers a robust solution that significantly reduces the complexity associated with operating call centers View Profile

Brand Embassy

by Brand Embassy

Brand Embassy is a social customer care platform that helps brands to be loved by their customers. View Profile


by Clear C2

Cloud-based/On-Premise CRM software with sales & marketing automation, customer service and business intelligence functionality. View Profile


by Intellial Solutions

Live chat solution with offline message management, customization, archives, and internal chat for customer support. View Profile


by Casengo

Empowers retailers and small businesses to respond to customer questions faster. Team inbox for customer chats, emails, social posts. View Profile

CCS Customer Service

by Crow Canyon Systems

Provides a powerful account, contact and ticket management that your organization requires to optimize call center/support activities. View Profile

Chat Interface for Operator

by Live2support

Add live chat on your web site watch visitors on your web site in real time and chat with them. Free 15 days Trial View Profile

Cincom Synchrony

by Cincom Systems

A Customer Experience Management (CEM) Solution for contact centers that guides winning conversations with customers. View Profile


by ClickDesk

Web-based multi-channel customer engagement application offering Live chat,Help desk, Browser phone and Social Toolbar. View Profile

Close Support

by Close Fit Software

Multi-user help desk software application that is affordable, simple to install and easy to use. View Profile

Cloud 9 Support

by Cloud 9

Scalable multi-language support system for products and services with contract compliance functionality. View Profile

Gives instant answers to customer queries. Understands customer intent in natural language. Creates knowledge base from existing web. View Profile

Comarch NGSF

by Comarch

Component-based service creation concept to reduce service lifecycle and enables CSPs to update the customer service portfolio. View Profile

Comm100 Help Desk

by Comm100

Web-based help desk software: offer a centralized online service portal; deliver 24*7 support & streamline customer service process. View Profile

Organizes incoming calls based on parameters that you set, whether they arrive by telephone, email or the Web. View Profile

Offers a complete set of e-consumer affairs capabilities, including consumer demographics, workflow, escalation, etc. View Profile


by Conversocial

Manage Customer Care at Scale in Facebook and Twitter. Connect, collaborate, and control using social media outlets. View Profile

Help companies gain insight from their information ecosystems by consolidating, correlating and normalizing information, and more. View Profile

CRM Express

by Airframe Business Software

Automate your CRM processes and track your prospects, customers and other information for the long term. View Profile


by ForeSoft

Web-based help desk, customer service and online support software. View Profile


by Force Software

Support clients in various locations with one application through a web-based portal or an automated bug notification tool. View Profile

CustomAnswers CRM

by CustomAnswers Software

Powerful flexible and affordable CRM Platform. A MUST HAVE a LOOK at it when looking for a tool suitable to specific business processes View Profile

Provides the enterprise a singular and updated customer vision with Customer Information Management. View Profile

Genesys software extends customer service across the enterprise to optimize processes and performance of customer-facing employees. View Profile

Track & service your Customers, manage Service Requests and Cases, publish Solutions and Knowledge. View Profile


by RTI Software

Support management / help desk system that includes defect tracking, e-mail integration, time tracking, and much more. View Profile


by TechExcel

CustomerWise is a support-focused but complete CRM solution covering support, sales, marketing and asset management. View Profile


Desk is help desk support software made smarter, easier and more affordable. View Profile


by AdvanTec Information Systems

Web and LAN based inegrated customer service - tracks trouble tickets through completion and resource utilization. View Profile


by Cloud Conversion

Offers online retailers the ability to manage their customer service and support operations with the Service Cloud. View Profile

eGain Suite

by eGain Communications

Customer service & contact center software. Email management, live chat, service fulfillment, knowledge management and self-service. View Profile

Multi-channel customer interaction software, either in-house or on SaaS, delivers consistent, managed service across all channels. View Profile


by eTouchPoint

Customer feedback and coaching application for service-oriented businesses. View Profile



Help desk software solution for the IT support and service provider communities. View Profile


by FocalScope

Web-based live chat and help desk software with personal and group email management and email threading. View Profile


by KJR Netlinks

Online total customer service solution for manufactures that includes knowledge, issue and product returns management. View Profile


by Asandia

An integrated Infusionsoft multi-user help desk and ticketing system. View Profile


by Citrix Systems

Web-based, allows businesses to remotely assist their customers or employees and conduct online sales demos. View Profile


by Helppier

Create step-by-step helps and tutorials for your site or web application, without leaving it. View Profile


by Helprace

Helprace is a customer service software solution with a helpdesk, self-service portal and a community. View Profile


by UserScape Software

Completely web based help desk package with a clean and intuitive design for both staff and customers. View Profile


by inLighten

Delivers custom audio/visual "Next Available Station" alerts to waiting customers via any type of video displays. View Profile


by interlinkONE

Assists with the management, tracking and resolution of customer service and support issues. View Profile

Interactive Dialogue Manager

by Tactum Technologies

Allow an organization to solicit, collect, respond to, manage and analyze (all in real-time) feedback from its customers. View Profile

eCRM solution; enables communication across all customer touchpoints and across operational functions. View Profile


Turn Gmail into a helpdesk and deliver customer support right from your inbox. View Profile


by QualityUnit

Multi-channel customer support solution, which helps you serve customers through Voice, Email, Live Chat, Facebook and Twitter. View Profile


by LivePerson

LiveEngage makes it easy to connect with your visitors whenever they need you. Improve customer experience and increase sales via chat. View Profile


by LiveZilla

Live chat software with multi-website support, visitor monitoring, and offline messaging functionality. View Profile


by FSi

Customer queuing and service analysis software for customer service departments. View Profile


by Mailflo

Great for doing Customer Support and Managing Sales Leads from your Gmail. View Profile


by Logicalware

MailManager is a cloud-based customer support solution for the efficient management of inbound email and social media enquiries. View Profile



Web-based issue tracking system that allows technical and customer support teams to manage customer questions and requests. View Profile


by Formalistech

Cloud-based, integrated, end to end issue management solution with escalation, automated workflows and advanced reporting capabilities. View Profile

Neocase CS

by Neocase Software

Maximizes productivity and quality of service through self-service, knowledge management and advanced workflows. View Profile


by Multima

Automate day-to-day tasks for sales, customer service, marketing, help desk and call centers. View Profile

NetSupport 24-7

by NetSupport

Deliver Instant On Demand Support, Live Chat, Remote Control or pre-sales assistance to your customers anywhere in the world. View Profile


by Avensoft

Service management application for managing work orders and service requests. Includes self-service portal for requests submissions. View Profile


by P3chat

Live chat with proactive initiation capabilities, canned responses and special control features. View Profile

Pega CRM

by Pegasystems

CRM solution spanning the Web, contact center and across the enterprise. View Profile

PHP Live Helper

by Turnkey Web Tools

Provide real-time customer support and visitor communication directly on your site. View Profile

PHP Online Chat Script is an online live customer support software designer for php based websites. View Profile


by Preact

End-to-end cloud-based customer service/success solution. Reduce churn, acquire more business, up-sell current customers and more! View Profile

Pulse CRM

by Pulse Web Solutions

Track prior customer service calls and automatically fill out customer information for the next ticket. View Profile


by QLess

Replace physical lines and waiting rooms with virtual lines. Customers give a cell number and receive a text when it's their turn. View Profile

QPack Service Center is a web-based service center that reduces customer service workload, thus assures faster and quality service. View Profile


by Querybot Systems

Knowledge base/email system that lets your website visitors ask questions in their own words & get accurate answers immediately. View Profile

Remetrex PQ

by Remetrex

Web-based enterprise level complaint handling software to help increase your company's productivity. View Profile


by ResponseTek

Customer experience management platform that helps build customer advocacy and reduce customer defection. View Profile


by Returngoods

Integrated SaaS solution for managing product returns (RMA). Can be integrated into your call center or ERP database via VDS. View Profile

Revelation helpdesk

by YellowFish Software

100% web-based help desk application that will improve your business management & your customer relations. View Profile


by SiteOne Services

Customer Service and Work Order Management View Profile


by Salesforce Service Cloud

With help desk solutions, you can streamline your support operations to provide 24x7 global support that is cost effective View Profile

Saviom Service Desk

by Saviom Software

Customizable software which enables organizations to record and manage service calls in an efficient and orderly manner. View Profile


by NDA

Web based quote-to-order and customer support application. View Profile


by Bright Pattern

Next-generation cloud-based contact center View Profile


by Tweakservers

Windows-based help desk tool for tracking customer service issues as well as managing miulti-location customer communications. View Profile

Social IQ


Cloud based customer service software designed for social media with simple interface with powerful features behind it. View Profile


by SpiceCSM

Customer service management solution for both internal (corporate help desk) and external (outsourced) contact centers. View Profile

SRM Software


Service relationship management software designed to automate customer service process, depot repair, time tracking, and scheduling. View Profile

SuperOffice CRM

by SuperOffice

Simplifies searching for contact information and tracks all customer interaction throughout the entire organization. View Profile


by SupportBee

Collaborative solution that converts customer emails to support tickets and eliminates the need for referencing case IDs. View Profile


by Escon Information Consulting

Web-based customer support solution with incident, news and knowledge management, product catalog and support forum. View Profile

Tender Support


Organizes your customer care so you can focus on delivering the best service possible. View Profile


by Ticksy

Simple customer support app with intuitive user interface that supports customized company branding. 5/month per user. View Profile


by USWebStyle

All-in-one support suite for getting customer feedback and providing support. Used primarily as self-hosted solution installed on you View Profile


by Vivocha, the Multichannel and Multidevice Customer Interaction platform: Video, Voice, Chat, and Collaboration tools View Profile


by WebQA

SaaS platform for 24/7 customer service in multiple languages. Rule-based tools auto-action tasks through web and mobile portals. View Profile

WebSupport PRO

by Support Sentry

Web based customer service software for small to medium sized businesses. View Profile

An online forums software that helps you to create external and internal communities where problems are solved and ideas are exchanged. View Profile


by Zopim Technologies

Zopim lets you monitor and chat with visitors surfing your store in real-time. Impress them personally and ease them into purchasing. View Profile

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What Does Mobile Customer Service Cost?

It doesn’t have to cost much to vastly improve your customers’ experience on mobile. Redesigning your site to be responsive; claiming, completing, and correcting your Google Maps listing; and offering SMS customer service are all fairly easy and inexpensive. And the rewards, including higher Google rankings and happier customers, can be considerable.

Live Chat Comparison: 5 Excellent Options Face Off

Gartner predicts that by 2018, more than 100 of the 500 largest global businesses will introduce video chat for customer service. We’ve done a live chat comparison of some excellent software options to help you decide.