Top Customer Service Software Products

Capterra has helped thousands of businesses find the best customer support software.


FEATURED PRODUCTS

Freshdesk is a helpdesk solution that offers everything you need to deliver exceptional customer service. Manage all your customer conversations in one place, no matter what the source - email, phone or social media, so you can offer support that is both personal and quick. Freshdesk is easy to use, so you can focus on what matters the most - supporting customers. With features such as best-in-class ticketing and smart automations, making customers happy has never been this easy. View Profile

Help Scout scales like any other customer support software, but the customer experience is personalized like a normal email. Customers don't need to confront a clunky ticket portal or juggle login credentials just to get help. Help Scout's clutter-free features are designed to keep teams, small and large, on the same page. With best in-class-reporting, an integrated knowledge base, tons of integrations, and a robust API, Help Scout lets your team focus on what really matters: your customers. View Profile

CustomerWise

by TechExcel

TechExcel CustomerWise is an integrated CRM software application for managing customer relationships throughout the entire customer lifecycle, covering support, sales, marketing and asset management. View Profile

TeamSupport helps you provide exceptional customer service. Built for B2B companies with external customer service, it's more than a ticket system - it's a complete customer support suite that simplifies communication & collaboration between customer service, other departments, and your customers. Fully customizable & scalable with a robust customer database, multi-channel support, and best-in-class reporting, TeamSupport helps you get the focus back on your customers where it belongs. View Profile

SysAid

by SysAid Technologies

SysAid simplifies challenges that service management professionals like you face everyday with a single intuitive platform. From our renowned Help Desk solution for managing your customers requests, through a user-friendly self service portal, to email integration and routing rules - SysAid has it covered in a friendly, affordable and easy to configure solution. This means rapid implementation either on multi-tenant cloud or on-premise. Join the other 10,000 SysAid customers worldwide today. View Profile

Customers easily voice their concerns by email, mobile device, or web portal. Business Rules to route issues to the right team quickly and automatically. Contact your customers with notifications about updates and resolutions. Get issues to team members in multiple departments when necessary. Use templates to submit common issues and create a self-service knowledge base for future concerns. Keep management happy with automatically generated reports delivered via email. Respond. Resolve. Report. View Profile

SupportSync is a uniquely designed Product Support software designed to synchronize customer support teams and return processing centers with their customers from the creation of a case/ticket through the completion of the product return process in real-time! SupportSync is the ideal Customer Service software for product support requirements by providing a customer portal, returns processing engine, testing/reporting module and integrated shipping all in one affordable cloud-based system. View Profile

Winner of Best Overall Value three years in a row, Agiloft Customer Support is top rated by users and analysts alike. Streamline your operations to close tickets faster, improve consistency, and gain actionable insights. With a customizable end user portal, full workflow engine, dashboard performance metrics, and more. Automate assignments and improve efficiency across your entire organization. Trusted by 2.5+ million users. Start today and see how Agiloft can work for you. View Profile

Requuest

by Requuest

Requuest is web-based SaaS service desk software designed for delivering worry-free IT support, a platform allowing agent's productivity to go beyond client expectations. Requuest gives you an edge in reducing ticket volume, automating quick response and make IT results shine across your business. Create workflows. Manage assets. Set business rules. Visualize key reports. Auto-assign. Prepare survey. Customize portal. Filter dispatch tickets. Meet all around service levels. Requuest. You got IT. View Profile

You value the importance of great customer service as part of a rewarding customer experience. But, your business lacks the technology required to properly execute your customer service vision. PhaseWare's customer service and support solutions will help your organization manage, monitor, and measure critical customer service interactions; enabling you to quickly and completely resolve pressing customer issues, while delivering a consistent and engaging customer experience. View Profile

Great customer service starts with better customer service software. Give LiveAgent a try, it's free. LiveAgent offers 170+ help desk features including ticketing, live chat, video, voice and social media. Contact us: +1-888-659-6550 (USA), +421 2 33 456 826 (EU) View Profile

XSellco High5

by XSellco

Turn reviews into revenue High5 helps sellers proactively encourage more positive feedback and to quickly react to negative feedback resulting in sellers growing sales and revenues faster. Five star feedback leads to more sales. Every time someone leaves you positive feedback, it makes it more likely that someone else will buy from you. Reduce negative feedback Instantly alerts you to negative feedback and support issues, meaning you can prioritize these queries and resolve problems fast. View Profile

AnswerDash

by AnswerDash

AnswerDash uses Object Search technology to deliver relevant Q&A content, personalized to the customer's context and need. The AnswerDash tab is embedded within your site or app for a seamless user experience. AnswerDash has helped businesses reduce customer support tickets by 30-50%, increase help content usage by up to 18x, and boost conversion rates by 10-30%. AnswerDash also provides analytics tools that highlight common customer questions and identify content gaps on your site. View Profile

If your business spends a lot of time doing customer communication, Front makes sure you never drop the ball or duplicate work. It looks and feels like email, and integrates with all the tools you need to reduce response times and measure agent productivity. Let your customers decide on the channel and respond to all of them from the same app, whether they contacted you over email, text, Facebook, or Twitter. View Profile

Toonimo humanizes the web user experience with engaging digital walkthroughs. The SaaS platform enables organizations to add an overlay of human voice and graphical annotations that engages visitors, showcases key offers and guides users through website funnels. Toonimo offers a comprehensive analytics dashboard in order to track user engagement and conversions. Toonimo personalizes the web user experience, encourages self-service, increases conversion rates and improves user engagement. View Profile

With Five9 Customer Service and Support solutions, you can feel confident that you have the right tools to deliver exceptional customer support. Features like skills-based routing and prioritized calls improve your first-call resolution rates. You can track and monitor activity and results with 100+ standard reports and easy report customization. Our solution provides you with the ultimate flexibility when deploying and operating your customer service and support contact center. View Profile

Vision Helpdesk offers Customer Service Software Tools - 1) Help Desk Software (Multi Channel Help Desk) 2) Satellite Help Desk (Multi Brand Help Desk) 3) Service Desk (ITIL / ITSM Help Desk) Vision Helpdesk is ALL IN ONE customer support help desk allows you to manage various channels like E-MAIL, WEB-FORMS, TWITTER, FACEBOOK, CALLS everything under single roof. Vision Helpdesk is trusted by 8000 plus companies across the globe. View Profile

Helprace is an all-in-one customer service software for virtually any company out there. Helprace works across all operating systems & browsers as a cloud-based web application, so adding additional departments, products or team members is easy. The ticketing help desk, knowledge management and community modules are offered on a stand-alone basis or within one integrated system. View Profile

SupportCenter Plus

by ManageEngine

A CRM with specific focus on customer interaction(Service) management. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level. Unlike other CRM tools in the market focusing on sales-force automation, SupportCenter Plus offers an integrated customer interaction management(Customer SupportDesk),customer experience management, account & contact management, SLA management, customer self-service, and more View Profile

Cloud Predictive Dialer

by SafeSoft Solutions

SafeSoft Solutions provides you with a simple to use, yet robust inbound and outbound call center software designed specifically to provide more personalized service and accelerate sales productivity by instantly optimizing your agent's talk-time. Our world-class customer service team will be with you every step of the way to ensure your success! View Profile

Simple customer service software that scales with your business. Kayako makes it easy to deliver an unrivalled customer support experience. Kayako is the world's leading multi-channel customer support platform, trusted by more than 30,000 organizations worldwide. Whether over email, the web, tickets, live chat, calls or self-service, your customers' support history is tracked in one place and can be accessed from anywhere. View Profile

Bloomfire is currently trusted by hundreds of teams and organizations as a secure collaboration software that allows teams of all sizes to create, share, upload and collaborate around almost anything. Our mission is simple, help people looking for answers get them. Simplifying web collaboration within organizations with easy content upload, creation, sharing and enabling the transfer of knowledge from people that have it to people that need it, when they want it. View Profile

inContact

by inContact

inContact leads the cloud contact center market for one simple reason: we help our customers transform the profitability of their contact centers with extraordinary success, unexpected ease and speed. inContact's cloud-based call center, call routing, self service and agent optimization solutions give you the competitive edge. Worry less about your technology and more what really drives your profit your customer. View Profile

Tenfold's Sales Acceleration CTI for Inside Sales, Customer Service & Call Centers. Automatically logs calls in Salesforce, SugarCRM, Insightly, Infusionsoft and Close.io. Click to dial, Advanced Call Analytics Dashboard, Call Tracking, Gamification, Works with existing phone system and only takes 5 minutes to set up. View Profile

We offer on-premise and cloud-based, IT Service Desk and IT asset management solution that allow clients to tie users, tickets and assets together. Our award-winning user interface delivers an unmatched experience that enables code-free customization, allowing customers to fully deploy the IT Service Management (ITSM) solution. We also offer easy integration with external applications. View Profile

FluentStream

by FluentStream Technologies

FluentStream has created a business phone system with customer service in mind. As an innovative leader in business communications, FluentStream has reinvented business phone systems. When features like voicemail and call forwarding are so easily accessed, its clear that FluentStream is transforming business communications. FluentStream offers dynamic cloud-based technology for all businesses and works to bring every single one the best performance View Profile

AnswerHub is an enterprise community platform for customer self-service portals and knowledge bases. AnswerHub uses Q&A format to help customers ask questions easily, route them to the correct experts, and provide a single place to find answers. Features like ideation, gamification, and community analytics help to keep customers engaged and spot opportunities to improve. Companies like LinkedIn, Epic Games, and Estee Lauder use AnswerHub to boost customer satisfaction and lower support costs View Profile

ShareNet Customer Service

by Novo Solutions

Simplify your Work with this easy to use and highly flexible web and mobile Customer Service solution. Auto route email or web portal requests to the appropriate department. Define Service Level Agreements. Capture and share KNOWLEDGE BASE articles (even search in attachments). Create powerful REPORTS and DASHBOARDS. Easily CUSTOMIZE to your needs with Custom Fields, Forms, Record Lists, Email Templates, Work Flows and Permissions. END USER PORTAL available for customers and employees. View Profile

Live chat for website and mobile support. Be there for your customers when they need you the most. Your customers could be anywhere, which is why Userlike works great on any device. Whether they are browsing from their desktop, chilling on the couch with their tablet, or sitting on the bus with their smartphone - Userlike guarantees an optimal live chat experience. Help your customers when it matters, where it matters. Most popular among online sellers of complex products. View Profile

VisionFlow is an easy to use Service management solution with unique flexibility and adaptability. VisionFlow can easily be adapted to capture your specific information and according to your unique way of working. Fully integrated with information about contracts, SLAs, services/products, client companies, inventories. With additional features for: Project Management, Document Management, Help Desk, Time tracking, CRM, ITSM / ITIL View Profile

KBPublisher is a web based knowledge base application that can be pretty much anything you want it to be. Use it to share knowledge with others. Publish and manage articles, white papers, user manuals, business processes, FAQs, online help, APIs and any other type of information. All your users would need to access your information is a standard web browser and an internet connection. View Profile

Salesforce

by Salesforce Service Cloud

With help desk applications from salesforce.com, you don't have to invest in support centers around the world. Instead, you get state-of-the-art global help desk software that runs in the cloud, 24x7. With salesforce.com's help desk solutions you get all the benefits of doing business in the cloud, including automatic updates, new features 3 times a year, and no infrastructure hassles. View Profile

CloudCherry

by CloudCherry Analytics

CloudCherry is a Real-Time Feedback Collection and Customer Experience Analytics product to track & measure Customer Delight Cloudcherrys is a customizable, easy-to-use SaaS-based product, with which brands can measure key metrics like the Net Promoter Score and the unique Customer Delight score, discover actionable insights for Customer Experience improvement & address issues as they happen at any touch point of interaction with customer. View Profile

Dezide provides software for optimizing technical troubleshooting processes for manufactures and operators of equipment for Mining, Oil&Gas, Wind and other heavy and advanced industrial industries. Also serving the telecom, high tech and communications industries. Dezide is used online by our customers for improving AHT and quality in Call Centers and Surveillance Centers as well as for increasing availability, reliability, MTBF and reducing MTTR for on-site scheduled and unscheduled maintenance View Profile

LiveChat

by LiveChat Software

Premium Live Chat and Help Desk Software for business. LiveChat turns support teams into customer service rockstars. Customers love answers to their questions coming within seconds. Win hearts of customers with amazing customer service using LiveChat - join over 14,000 companies from over 140 countries and try LiveChat now! View Profile

iSupport

by iSupport Software

End users can submit requests for service, search for solutions, and view the status of their open incidents. View Profile

Online workflow-based customer service software for companies looking for fast and agile services. FREE life time plan available. View Profile

UseResponse

by UseResponse

All-in-one support suite to get customer feedback and provide support for only $10/month. Self-Hosted and Cloud plans. View Profile

Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement. View Profile

Talkdesk

by Talkdesk

World's leading cloud-based call center software for customer service. Real-time contact enrichment, analytic routing and recording. View Profile

Blazedesk

by Blazedesk

Blazedesk is an all in one solution for entrepreneurs with CRM, Project management, Invoicing and customer support in one solution. View Profile

FocalScope

by FocalScope

Web-based live chat and help desk software with personal and group email management and email threading. View Profile

Web-based help desk software that is NOT priced "per technician". Tracks your customers' issues, fully integrates with your email. View Profile

CustomAnswers

by CustomAnswers Software

Powerful flexible and affordable CRM Platform. A MUST HAVE a LOOK at it when looking for a tool suitable to specific business processes View Profile

It's a mobile friendly solution for client contact. Features include offline messaging, multilingual support, & customizable interface. View Profile

C-Desk

by C-Desk

Help desk solution with service request management, knowledge base, task management, surveys. View Profile

Desk.com

by Desk.com

Desk is help desk support software made smarter, easier and more affordable. View Profile

UserVoice

by UserVoice

Support ticketing + knowledgebase + satisfaction surveys + product feedback. Embedded in your web or mobile app & built for scale. View Profile

FuzeDigital

by FuzeDigital

Comprehensive, modular and easy to use web-based customer care software suite. View Profile

LiveHelpNow is a customer service software suite with help-desk features: live chat, email/ticket, knowledge base and callback. View Profile

Magentrix Customer Community is pre-configured for all your customer needs including customer support, file sharing and collaboration. View Profile

eServiz

by IndusMedia Technologies

Comprehensive complaint registry mechanism, AMC & Warranty, Field and customer management, including alerts and reminders. View Profile

HappyFox

by Tenmiles

A help desk ticketing software that helps you to remove clutter and manage your customer support queries easily from multiple channels. View Profile

Web Browser delivered CRM solution for managing corporate Contacts, Organizations, Functions and Events related data. View Profile

Gnatta

by Gnatta

Web based solution for improved customer experience. Features include data analysis and optimization. View Profile

HyperTeam CRM for Office 365 View Profile

Video Communication Made Simple View Profile

An application that consolidates customer calls, social media comments, and emails into a single queue for simplified issue tracking. View Profile

Soffront CRM

by Soffront Software

Soffront offers an award winning integrated CRM spanning marketing, sales and service. View Profile

Chataroo

by Chataroo

Chataroo is an all around solution that helps manage customer support with live chat, ticketing help desk, and visitor tracking. View Profile

devContact

by devContact

The Ultimate Customer Experience View Profile

ThoughtBuzz

by ThoughtBuzz

Simplify your social customer service needs with ThoughtBuzz platform View Profile

AlwaySupport

by AlwaySupport

Self-learning knowledge-base solution that provides contextually relevant answers to support queries in real time. View Profile

Add live chat on your web site watch visitors on your web site in real time and chat with them. Free 15 days Trial View Profile

Dial Once

by Dial Once

Turns mobile customer care calls into digital sessions providing a faster, better and more cost-effective user experience. View Profile

Ongair

by Ongair

Ongair enables businesses to perform great customer care on WhatsApp, WeChat and other popular Instant Messaging platforms. View Profile

Oxygen Service Desk

by Specialist Software Services

Professional fully integrated Service Management tool with comprehensive service desk support software and a low cost of ownership. View Profile

Simplifies searching for contact information and tracks all customer interaction throughout the entire organization. View Profile

Online survey tool that lets you create unlimited surveys, distribute them and analyze the data with ease. View Profile

Software that enables you to provide a cost effective Intranet or Internet help desk support environment. View Profile

Get an online support portal to manage and deflect up to 80% of your incoming service inquiries. View Profile

Achiever CRM

by Interactive Software

Scalable and highly customisable enterprise-wide solution covering Sales, Marketing, Customer Service & Support. View Profile

Agendize

by Agendize

Agendize is the leading provider in online scheduling and CRM solutions, to connect small businesses to enterprises to their customers. View Profile

AGI Self Service

by Yonyx

Create guided interactive self service content that customers can traverse one step at a time along a decision tree like structure. View Profile

Ameyo Engage

by Ameyo Engage

Grow your business by gaining customer loyalty with a world class customer contact center software View Profile

Any Request

by CyberNiche Software

Store and track all customer requests. View Profile

Bamboo Cricket

by Bamboo Cricket

Provides easy-to-use feature sets for efficient customer and database management - Inbound Email Response Management and Live Chat. View Profile

Bolder Thinking

by Bolder Thinking

Offers a robust solution that significantly reduces the complexity associated with operating call centers View Profile

bpm'online

by bpm'online

Deliver omnichannel customer service and support to build your customer loyalty View Profile

Brand Embassy

by Brand Embassy

Brand Embassy is social customer service software designed to deliver human connections at scale. View Profile

breez POS

by Rogers Software Development

breez Point of Sale solution offers seamless sales, payments and other transactions are secure so you can focus more on your customers. View Profile

C2 ATOM

by C2 Enterprise

Web-based IT service management software solution, built around effective and easy to use service catalog. Available in SaaS. View Profile

C2CRM

by Clear C2

Cloud-based/On-Premise CRM software with sales & marketing automation, customer service and business intelligence functionality. View Profile

CafeX

by CafeX

Software that makes it simple for companies to transform online customer engagement and mobile workforce collaboration. View Profile

Casengo

by Casengo

Empowers retailers and small businesses to respond to customer questions faster. Team inbox for customer chats, emails, social posts. View Profile

ChurnSpotter

by ChurnSpotter

Cloud based solution for reduced churn and customer service. View Profile

Cincom Synchrony

by Cincom Systems

A Customer Experience Management (CEM) Solution for contact centers that guides winning conversations with customers. View Profile

Clarabridge Enterprise

by Clarabridge

Clarabridge helps you interpret the vast universe of customer feedback so that you can act on it and improve the customer experience. View Profile

ClickDesk

by ClickDesk

Web-based multi-channel customer engagement application offering Live chat,Help desk, Browser phone and Social Toolbar. View Profile

Close Support

by Close Fit Software

Multi-user help desk software application that is affordable, simple to install and easy to use. View Profile

Cloud 9 Support

by Cloud 9 Support

Scalable multi-language support system for products and services with contract compliance functionality. View Profile

Gives instant answers to customer queries. Understands customer intent in natural language. Creates knowledge base from existing web. View Profile

Comarch NGSF

by Comarch

Component-based service creation concept to reduce service lifecycle and enables CSPs to update the customer service portfolio. View Profile

Comm100 Help Desk

by Comm100

Web-based help desk software: offer a centralized online service portal; deliver 24*7 support & streamline customer service process. View Profile

Organizes incoming calls based on parameters that you set, whether they arrive by telephone, email or the Web. View Profile

Offers a complete set of e-consumer affairs capabilities, including consumer demographics, workflow, escalation, etc. View Profile

Conversocial

by Conversocial

Manage Customer Care at Scale in Facebook and Twitter. Connect, collaborate, and control using social media outlets. View Profile

CRMUnleashed

by Force Software

Support clients in various locations with one application through a web-based portal or an automated bug notification tool. View Profile

CS for SharePoint

by Crow Canyon Systems

Provides a powerful account, contact and ticket management that your organization requires to optimize call center/support activities. View Profile

CustomerFirst

by RTI Software

Support management / help desk system that includes defect tracking, e-mail integration, time tracking, and much more. View Profile

E-Track

by AdvanTec Information Systems

Web and LAN based inegrated customer service - tracks trouble tickets through completion and resource utilization. View Profile

eGain Suite

by eGain Communications

eGain's knowledge management and customer engagement solutions power digital transformation for leading brands. View Profile

Multi-channel customer interaction software, either in-house or on SaaS, delivers consistent, managed service across all channels. View Profile

eTouchPoint

by eTouchPoint

Customer feedback and coaching application for service-oriented businesses. View Profile

ExDesk

by ExDesk.com

Help desk software solution for the IT support and service provider communities. View Profile

FrontLines

by KJR Netlinks

Online total customer service solution for manufactures that includes knowledge, issue and product returns management. View Profile

Genesys software provides omnichannel customer experience (CX) and contact center solutions in the cloud, on-premise, or a hybrid. View Profile

GoToAssist

by Citrix Systems

Citrix GoToAssist offers market-leading remote support and ITIL-based service desk management to enhance IT operations and reduce cost View Profile

Helppier

by Helppier

Create step-by-step helps and tutorials for your site or web application, without leaving it. View Profile

HelpSite.io

by HelpSite.io

HelpSite.io is easy-to-use hosted knowledge base software for creating an awesome support & FAQ site for your business. Get starte View Profile

HelpSpot

by UserScape Software

Completely web based help desk package with a clean and intuitive design for both staff and customers. View Profile

iCity

by Imex Systems

iCity-CSP is a comprehensive and integrated e-Government framework that provides portal and eServices for local governments. View Profile

In the Chat

by In the Chat

One platform brings all the digital channels to your contact center. View Profile

Inbify

by Inbify

Inbify is a platform that provides businesses with an engaging & proactive way to collect, analyze and address their customers service. View Profile

Infantry.io offers 24/7 managed web chat for any business with our team of awesome native english speaking support agents. View Profile

Jenny

by GetJenny

Intelligent virtual software agent capable of automatically answering the most common questions of your customer service. View Profile

Joydesk

by Joydesk

Collects every ticket from a wide range of support channels: E-mail, Twitter, Facebook, Trustpilot, Live Chat and more. View Profile

eCRM solution; enables communication across all customer touchpoints and across operational functions. View Profile

Kapdesk

by Adjetter Media

Cloud-based customer support software and SaaS based customer service software used all over the world. View Profile

Keeping.com

by Keeping.com

Turn Gmail into a helpdesk and deliver customer support right from your inbox. View Profile

LiveEngage

by LivePerson

LiveEngage makes it easy to connect with your visitors whenever they need you. Improve customer experience and increase sales via chat. View Profile

LobbyCentral

by FSi

Customer queuing and service analysis software for customer service departments. View Profile

MailManager

by Logicalware

MailManager is a cloud-based customer support solution for the efficient management of inbound email and social media enquiries. View Profile

Mi4biz

by Formalistech

Cloud-based, integrated, end to end issue management solution with escalation, automated workflows and advanced reporting capabilities. View Profile

MSP Anywhere

by SolarWinds N-able

MSP Manager is fast, reliable remote control software to help you deliver great remote support to your customers. View Profile

Neocase CS

by Neocase Software

Maximizes productivity and quality of service through self-service, knowledge management and advanced workflows. View Profile

NetKeeper

by Multima

Automate day-to-day tasks for sales, customer service, marketing, help desk and call centers. View Profile

NetSupport 24-7

by NetSupport

Deliver Instant On Demand Support, Live Chat, Remote Control or pre-sales assistance to your customers anywhere in the world. View Profile

nService

by Avensoft

Service management application for managing work orders and service requests. Includes self-service portal for requests submissions. View Profile

Omni-Channel Customer Engagement

by Klick2Contact EU

Suite that consists of Web Chat, Instant Call-Back, Email, SMS, Knowledge Base, Social Media and Workflow. View Profile

Easy-to-use software solutions for support systems (such as ticketing systems, contact forms) and make them more intelligent. View Profile

P3chat

by P3chat

Live chat with proactive initiation capabilities, canned responses and special control features. View Profile

Pega Customer Service

by Pegasystems

Pega Customer Service allows the enterprise to anticipate needs and deliver a personalized service experience for every customer. View Profile

Pulse CRM

by Pulse Web Solutions

Track prior customer service calls and automatically fill out customer information for the next ticket. View Profile

QPack Service Center is a web-based service center that reduces customer service workload, thus assures faster and quality service. View Profile

Remetrex PQ

by Remetrex

Web-based enterprise level complaint handling software to help increase your company's productivity. View Profile

ResponseTek:CEM

by ResponseTek

Customer experience management platform that helps build customer advocacy and reduce customer defection. View Profile

Returngoods

by Returngoods

Integrated SaaS solution for managing product returns (RMA). Can be integrated into your call center or ERP database via VDS. View Profile

Revelation helpdesk

by YellowFish Software

100% web-based help desk application that will improve your business management & your customer relations. View Profile

Richmond ServiceDesk

by Richmond Systems

Web-based service desk with customer service portal designed for internal ITSM and external customer support. View Profile

Rocktik

by Evayadesk

Customer Support a click away from your business application. Support system right on your business app. Integrable with in mintes. View Profile

ScreenConnect

by ScreenConnect

ScreenConnect is a fully functional remote support solution. View and control devices from anywhere there is an Internet connection. View Profile

service.net

by audius

Allows after-sales service staff to accept and process orders, access all information using mobile terminals. View Profile

ServicePattern

by Bright Pattern

Next-generation cloud-based contact center View Profile

SiteGlue

by LokalMotion

Conversational commerce made easy. Add text messaging to your website and make it easy for mobile visitors to get help via text message View Profile

Slaask

by Slaask

Your customer service app for Slack to bring all your team communication together in one place. View Profile

SmarterTrack

by Tweakservers

Windows-based help desk tool for tracking customer service issues as well as managing miulti-location customer communications. View Profile

Sparkcentral is an enterprise customer care and engagement platform that unifies social, mobile, cloud and contextual data. View Profile

SpiceCSM

by SpiceCSM

Customer service management solution for both internal (corporate help desk) and external (outsourced) contact centers. View Profile

SRM Software

by CSDP

Service relationship management software designed to automate customer service process, depot repair, time tracking, and scheduling. View Profile

SupportBee

by SupportBee

Collaborative solution that converts customer emails to support tickets and eliminates the need for referencing case IDs. View Profile

SupportPortal

by Escon Information Consulting

Web-based customer support solution with incident, news and knowledge management, product catalog and support forum. View Profile

Teckst

by Teckst

We text-enable enterprise 800-numbers and short-codes, then seamlessly integrate with CRMs like Zendesk, Desk, and Help Scout. View Profile

Tender Support

by ENTP

Organizes your customer care so you can focus on delivering the best service possible. View Profile

Ticksy

by Ticksy

Simple customer support app with intuitive user interface that supports customized company branding. 5/month per user. View Profile

Trust+

by ServeMeBest

Caller-controlled recording system for customer care departments. Provides customers with recordings of their conversations. View Profile

Vivantio

by Vivantio

Vivantio Pro is the most flexible, reliable, trusted IT help desk software on the market. View Profile

Vivocha

by Vivocha

Vivocha.com, the Multichannel and Multidevice Customer Interaction platform: Video, Voice, Chat, and Collaboration tools View Profile

WebQA

by WebQA

SaaS platform for 24/7 customer service in multiple languages. Rule-based tools auto-action tasks through web and mobile portals. View Profile

WebSupport PRO

by Support Sentry

Web based customer service software for small to medium sized businesses. View Profile

Zinergy

by Zinergy

Web based service desk software with help desk support, ticketing system, asset management and knowledge base. View Profile

An online forums software that helps you to create external and internal communities where problems are solved and ideas are exchanged. View Profile

Zopim

by Zopim Technologies

Zopim lets you monitor and chat with visitors surfing your store in real-time. Impress them personally and ease them into purchasing. View Profile

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Jun 16, 2016

Considering Investing In Help Desk Software? Here Are The 3 Best Times To Buy

During SupportYourApp's early days we knew we had to find a better solution to take care of our clients' customer support than using Gmail. We built our own in-house customer support software, but not every small company has the resources to do this. And even those that do need to consider whether it’s worth their time to reinvent the wheel. Most small companies are going to be better off buying help desk software than building it. Here are some things to consider before purchasing help desk software.

Jun 09, 2016

What Are CES, NPS, and CSAT? Understanding When to Use Which

The top three methods for measuring your customer experience’s effectiveness are Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES), according to Holly Chessman in Medium. They’re all types of surveys, administered to customers at specific points in the customer journey. Here’s what they have in common and how they differ.