Top Customer Service Software Products

Capterra has helped thousands of businesses find the best customer support software.


by Salesforce Service Cloud

With help desk applications from, you don't have to invest in support centers around the world. Instead, you get state-of-the-art global help desk software that runs in the cloud, 24x7. With's help desk solutions you get all the benefits of doing business in the cloud, including automatic updates, new features 3 times a year, and no infrastructure hassles. View Profile

Help Scout scales like any other customer support software, but the customer experience is personalized like a normal email. Customers don't need to confront a clunky ticket portal or juggle login credentials just to get help. Help Scout's clutter-free features are designed to keep teams, small and large, on the same page. With best in-class-reporting, an integrated knowledge base, tons of integrations, and a robust API, Help Scout lets your team focus on what really matters: your customers. View Profile

Freshdesk is a helpdesk solution that offers everything you need to deliver exceptional customer service. Manage all your customer conversations in one place, no matter what the source - email, phone or social media, so you can offer support that is both personal and quick. Freshdesk is easy to use, so you can focus on what matters the most - supporting customers. With features such as best-in-class ticketing and smart automations, making customers happy has never been this easy. View Profile

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by TechExcel

TechExcel CustomerWise is an integrated CRM software application for managing customer relationships throughout the entire customer lifecycle, covering support, sales, marketing and asset management. View Profile

TeamSupport helps you provide exceptional customer service. Built for B2B companies with external customer service, it's more than a ticket system - it's a complete customer support suite that simplifies communication & collaboration between customer service, other departments, and your customers. Fully customizable & scalable with a robust customer database, multi-channel support, and best-in-class reporting, TeamSupport helps you get the focus back on your customers where it belongs. View Profile

Proonto is a marketplace of eCommerce chat experts who provide online shoppers with a personal and timely customer service. Proonto's marketplace enables online stores and brands to hire, certify and manage a team of remote online sales and service associates according to needs, budget and products. Install our free of charge real time enagagement software and search our sales associates community for the one that's perfect for your business. View Profile

Customers easily voice their concerns by email, mobile device, or web portal. Business Rules to route issues to the right teamquickly and automatically. Contact your customers with notifications about updates and resolutions. Get issues to team members in multiple departments when necessary. Use templates to submit common issues and create a self-service knowledge base for future concerns. Keep management happy with automatically generated reports delivered via email. Respond. Resolve. Report. View Profile


by bpm'online

Bpm'online sales is a cloud CRM that drives efficient sales processes and enables to take control over a complete customer journey - from lead generation to repeat sales. Take advantage of the out-of-the-box processes that will guide you through the most effective actions to make the most of your sales pipeline, minimizing errors and boosting results. The interface has social look and feel and provides a consistent user experience no matter what device your use: phone, tablet or laptop. View Profile

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You value the importance of great customer service as part of a rewarding customer experience. But, your business lacks the technology required to properly execute your customer service vision. PhaseWare's customer service and support solutions will help your organization manage, monitor, and measure critical customer service interactions; enabling you to quickly and completely resolve pressing customer issues, while delivering a consistent and engaging customer experience. View Profile

Simple customer service software that scales with your business. Kayako makes it easy to deliver an unrivalled customer support experience. Kayako is the world's leading multi-channel customer support platform, trusted by more than 30,000 organizations worldwide. Whether over email, the web, tickets, live chat, calls or self-service, your customers' support history is tracked in one place and can be accessed from anywhere. View Profile

Brand Embassy

by Brand Embassy

Brand Embassy is a customer service platform that helps brands deliver exceptional customer support to their millions of customers. Provide customer service on digital channels including Facebook, Twitter, Instagram, email, chat, blogs, forums and self-care into one Social Customer Ecosystem. Our clients are able to provide excellent customer service for today's impatient social customers. View Profile


by LiveChat Software

Live Chat and Help Desk Software for business. LiveChat turns support teams into customer service rockstars. Customers love answers to their questions coming within seconds. Win hearts of customers with amazing customer service using LiveChat. View Profile

Talkdesk is the world's leading browser-based call center software. It integrates with Zendesk,, Shopify, LiveChat and others to show relevant information about the caller. With real-time and historical reporting, call monitoring and telephony agents and managers can make data-driven decisions based on comprehensive information. No phones, hardware, coding or downloads - all you need is a computer and internet connection. Benefit from data-driven customer interactions with Talkdesk. View Profile

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With Five9 Customer Service and Support solutions, you can feel confident that you have the right tools to deliver exceptional customer support. Features like skills-based routing and prioritized calls improve your first-call resolution rates. You can track and monitor activity and results with 100+ standard reports and easy report customization. Our solution provides you with the ultimate flexibility when deploying and operating your customer service and support contact center. View Profile

SupportCenter Plus

by ManageEngine

A CRM with specific focus on customer interaction(Service) management. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level. Unlike other CRM tools in the market focusing on sales-force automation, SupportCenter Plus offers an integrated customer interaction management(Customer SupportDesk),customer experience management, account & contact management, SLA management, customer self-service, and more View Profile


by Bloomfire

Bloomfire is currently trusted by hundreds of teams and organizations as a secure collaboration software that allows teams of all sizes to create, share, upload and collaborate around almost anything. Our mission is simple, help people looking for answers get them. Simplifying web collaboration within organizations with easy content upload, creation, sharing and enabling the transfer of knowledge from people that have it to people that need it, when they want it. View Profile

VisionFlow is a lifecycle software for organizations that need a single coherent project and process platform to plan, develop, release, maintain and support their systems and services. With features for: Customer Service, Help Desk, Project Management, Issue / Task Tracking with workflows, Document Management, Time tracking, CRM, Service Management (ITSM / ITIL), Contract / SLA Management, Asset / Inventory Management and much more. View Profile

Cloud Predictive Dialer

by SafeSoft Solutions

For just $49/seat (for the first month) you get unlimited minutes and up-time performance that's second to none. Call us for a free demo and increase your sales and contacts by 400% overnight. We provide a simple to use, yet robust predictive dialer and inbound call center software wrapped in a rich suite of services to provide a comprehensive solution proven to accelerate sales productivity. View Profile

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Awarded "Best Overall Value" from Info-Tech Research Group for the 3rd year in a row, Agiloft provides the fastest time to value because it slashes the time to configure the solution to your requirements. We can customize it for you live during the demo - so you get a trial system that you can actually use and a fast, affordable deployment. Agiloft addresses even the most sophisticated requirements in record time. Start today with a free custom demo. View Profile


by inContact

inContact leads the cloud contact center market for one simple reason: we help our customers transform the profitability of their contact centers with extraordinary success, unexpected ease and speed. inContact's cloud-based call center, call routing, self service and agent optimization solutions give you the competitive edge. Worry less about your technology and more what really drives your profit your customer. View Profile

KBPublisher is a web based knowledge base application that can be pretty much anything you want it to be. Use it to share knowledge with others. Publish and manage articles, white papers, user manuals, business processes, FAQs, online help, APIs and any other type of information. All your users would need to access your information is a standard web browser and an internet connection. View Profile

Simplify your social customer service needs with ThoughtBuzz platform. An intuitive interface to help you navigate all inbound conversations from multiple social profiles in a single queue. Also track conversations from forums, blogs and millions of other sources Take quick actions such as Reply, Assign or Archive as well as view key information about your social customer all at one place. Measure your performance on response time, number of responses made, response ratio and much more View Profile

Dezide provides software for optimizing technical troubleshooting processes for manufactures and operators of equipment for Mining, Oil&Gas, Wind and other heavy and advanced industrial industries. Also serving the telecom, high tech and communications industries. Dezide is used online by our customers for improving AHT and quality in Call Centers and Surveillance Centers as well as for increasing availability, reliability, MTBF and reducing MTTR for on-site scheduled and unscheduled maintenance View Profile

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by KnowledgeOwl

KnowledgeOwl (formerly HelpGizmo) is knowledge base software that saves you time and money by helping share information. View Profile


by iSupport Software

End users can submit requests for service, search for solutions, and view the status of their open incidents. View Profile


by Callinize

Callinize Inside Sales Acceleration & Call Center CTI Phone Integration Click to Call, Automatic Call Logging, Call Analytics View Profile

Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement. View Profile


by Blazedesk

Blazedesk is an all in one solution for entrepreneurs with CRM, Project management, Invoicing and customer support in one solution. View Profile

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by USWebStyle

All-in-one support suite to get customer feedback and provide support for only $10/month. Self-Hosted and Cloud plans. View Profile


by C-Desk

Help desk solution with service request management, knowledge base, task management, surveys. View Profile


by UserVoice

Support ticketing + knowledgebase + satisfaction surveys + product feedback. Embedded in your web or mobile app & built for scale. View Profile


by FocalScope

Web-based live chat and help desk software with personal and group email management and email threading. View Profile


by QualityUnit

Multi-channel customer support solution, which helps you serve customers through Voice, Email, Live Chat, Facebook and Twitter. View Profile

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Online workflow-based customer service software for companies looking for fast and agile services. FREE life time plan available. View Profile

Comprehensive, modular and easy to use web-based customer care software suite. View Profile

LiveHelpNow is a customer service software suite with help-desk features: live chat, email/ticket, knowledge base and callback. View Profile


by CustomAnswers Software

Powerful flexible and affordable CRM Platform. A MUST HAVE a LOOK at it when looking for a tool suitable to specific business processes View Profile


by IndusMedia Technologies

Comprehensive complaint registry mechanism, AMC & Warranty, Field and customer management, including alerts and reminders. View Profile

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by Tenmiles

A help desk ticketing software that helps you to remove clutter and manage your customer support queries easily from multiple channels. View Profile

Web Browser delivered CRM solution for managing corporate Contacts, Organizations, Functions and Events related data. View Profile


by Gnatta

Web based solution for improved customer experience. Features include data analysis and optimization. View Profile

ilos makes training anyone fast. Our web app allows teams to record and share training videos in just a couple of clicks. View Profile

An application that consolidates customer calls, social media comments, and emails into a single queue for simplified issue tracking. View Profile

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by Chataroo

Chataroo is an all around solution that helps manage customer support with live chat, ticketing help desk, and visitor tracking. View Profile

It's a mobile friendly solution for client contact. Features include offline messaging, multilingual support, & customizable interface. View Profile


by AlwaySupport

Self-learning knowledge-base solution that provides contextually relevant answers to support queries in real time. View Profile


by Nickelled

Enables you to easily write, distribute & customize interactive examples of your website to ensure your customers get the best service. View Profile


by Ongair

Ongair enables businesses to perform great customer care on WhatsApp, WeChat and other popular Instant Messaging platforms. View Profile

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Oxygen Service Desk

by Specialist Software Services

Professional fully integrated Service Management tool with comprehensive service desk support software and a low cost of ownership. View Profile

Online survey tool that lets you create unlimited surveys, distribute them and analyze the data with ease. View Profile

Software that enables you to provide a cost effective Intranet or Internet help desk support environment. View Profile

Get an online support portal to manage and deflect up to 80% of your incoming service inquiries. View Profile


by Toonimo

Toonimo humanizes the web user experience with engaging digital walkthroughs. View Profile

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Achiever CRM

by Interactive Software

Scalable and highly customisable enterprise-wide solution covering Sales, Marketing, Customer Service & Support. View Profile


by Agendize

Full suite of web-based customer interaction and engagement tools including Click-to-Call, Live Chat, Online Scheduling, and more. View Profile

AGI Self Service

by Yonyx

Create guided interactive self service content that customers can traverse one step at a time along a decision tree like structure. View Profile

Altitude uCI Suite

by Altitude Software

Manages self-service and assisted interactions with customers across voice, email and web channels. View Profile

Any Request

by CyberNiche Software

Store and track all customer requests. View Profile

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Bamboo Cricket

by Bamboo Cricket

Provides easy-to-use feature sets for efficient customer and database management - Inbound Email Response Management and Live Chat. View Profile

Bolder Thinking

by Bolder Thinking

Offers a robust solution that significantly reduces the complexity associated with operating call centers View Profile

breez POS

by Rogers Software Development

breez Point of Sale solution offers seamless sales, payments and other transactions are secure so you can focus more on your customers. View Profile


by Clear C2

Cloud-based/On-Premise CRM software with sales & marketing automation, customer service and business intelligence functionality. View Profile


by Casengo

Empowers retailers and small businesses to respond to customer questions faster. Team inbox for customer chats, emails, social posts. View Profile

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CCS Customer Service

by Crow Canyon Systems

Provides a powerful account, contact and ticket management that your organization requires to optimize call center/support activities. View Profile

Chat Interface for Operator

by Live2support

Add live chat on your web site watch visitors on your web site in real time and chat with them. Free 15 days Trial View Profile

Cincom Synchrony

by Cincom Systems

A Customer Experience Management (CEM) Solution for contact centers that guides winning conversations with customers. View Profile

Clarabridge Enterprise

by Clarabridge

Clarabridge helps you interpret the vast universe of customer feedback so that you can act on it and improve the customer experience. View Profile


by ClickDesk

Web-based multi-channel customer engagement application offering Live chat,Help desk, Browser phone and Social Toolbar. View Profile

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Close Support

by Close Fit Software

Multi-user help desk software application that is affordable, simple to install and easy to use. View Profile

Cloud 9 Support

by Cloud 9

Scalable multi-language support system for products and services with contract compliance functionality. View Profile

Gives instant answers to customer queries. Understands customer intent in natural language. Creates knowledge base from existing web. View Profile

Comarch NGSF

by Comarch

Component-based service creation concept to reduce service lifecycle and enables CSPs to update the customer service portfolio. View Profile

Comm100 Help Desk

by Comm100

Web-based help desk software: offer a centralized online service portal; deliver 24*7 support & streamline customer service process. View Profile

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Organizes incoming calls based on parameters that you set, whether they arrive by telephone, email or the Web. View Profile

Offers a complete set of e-consumer affairs capabilities, including consumer demographics, workflow, escalation, etc. View Profile


by Conversocial

Manage Customer Care at Scale in Facebook and Twitter. Connect, collaborate, and control using social media outlets. View Profile


by ForeSoft

Web-based help desk, customer service and online support software. View Profile


by Force Software

Support clients in various locations with one application through a web-based portal or an automated bug notification tool. View Profile

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Genesys software extends customer service across the enterprise to optimize processes and performance of customer-facing employees. View Profile


by RTI Software

Support management / help desk system that includes defect tracking, e-mail integration, time tracking, and much more. View Profile


Desk is help desk support software made smarter, easier and more affordable. View Profile


by devContact

The Ultimate Customer Experience View Profile


by AdvanTec Information Systems

Web and LAN based inegrated customer service - tracks trouble tickets through completion and resource utilization. View Profile

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eGain Suite

by eGain Communications

eGain's knowledge management and customer engagement solutions power digital transformation for leading brands. View Profile

Multi-channel customer interaction software, either in-house or on SaaS, delivers consistent, managed service across all channels. View Profile


by eTouchPoint

Customer feedback and coaching application for service-oriented businesses. View Profile



Help desk software solution for the IT support and service provider communities. View Profile


by KJR Netlinks

Online total customer service solution for manufactures that includes knowledge, issue and product returns management. View Profile

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by Citrix Systems

Citrix GoToAssist offers market-leading remote support and ITIL-based service desk management to enhance IT operations and reduce cost View Profile


by Helppier

Create step-by-step helps and tutorials for your site or web application, without leaving it. View Profile


by Helprace

Helprace is a customer service software solution with a helpdesk, self-service portal and a community. View Profile


by UserScape Software

Completely web based help desk package with a clean and intuitive design for both staff and customers. View Profile


by Imex Systems

iCity-CSP is a comprehensive and integrated e-Government framework that provides portal and eServices for local governments. View Profile

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iDesign Mailer

by iDesign Mailer

iDesign Mailer enables you to quickly design professional looking, clean, well coded mailshots in no time. View Profile offers 24/7 managed web chat for any business with our team of awesome native english speaking support agents. View Profile

eCRM solution; enables communication across all customer touchpoints and across operational functions. View Profile


Turn Gmail into a helpdesk and deliver customer support right from your inbox. View Profile


by LivePerson

LiveEngage makes it easy to connect with your visitors whenever they need you. Improve customer experience and increase sales via chat. View Profile

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by FSi

Customer queuing and service analysis software for customer service departments. View Profile


by Logicalware

MailManager is a cloud-based customer support solution for the efficient management of inbound email and social media enquiries. View Profile


by Formalistech

Cloud-based, integrated, end to end issue management solution with escalation, automated workflows and advanced reporting capabilities. View Profile

Neocase CS

by Neocase Software

Maximizes productivity and quality of service through self-service, knowledge management and advanced workflows. View Profile


by Multima

Automate day-to-day tasks for sales, customer service, marketing, help desk and call centers. View Profile

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NetSupport 24-7

by NetSupport

Deliver Instant On Demand Support, Live Chat, Remote Control or pre-sales assistance to your customers anywhere in the world. View Profile


by Avensoft

Service management application for managing work orders and service requests. Includes self-service portal for requests submissions. View Profile


by P3chat

Live chat with proactive initiation capabilities, canned responses and special control features. View Profile

Pega CRM

by Pegasystems

CRM solution spanning the Web, contact center and across the enterprise. View Profile

Pulse CRM

by Pulse Web Solutions

Track prior customer service calls and automatically fill out customer information for the next ticket. View Profile

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QPack Service Center is a web-based service center that reduces customer service workload, thus assures faster and quality service. View Profile

Remetrex PQ

by Remetrex

Web-based enterprise level complaint handling software to help increase your company's productivity. View Profile


by ResponseTek

Customer experience management platform that helps build customer advocacy and reduce customer defection. View Profile


by Returngoods

Integrated SaaS solution for managing product returns (RMA). Can be integrated into your call center or ERP database via VDS. View Profile

Revelation helpdesk

by YellowFish Software

100% web-based help desk application that will improve your business management & your customer relations. View Profile

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Richmond ServiceDesk

by Richmond Systems

Web-based service desk with customer service portal designed for internal ITSM and external customer support. View Profile

by audius

Allows after-sales service staff to accept and process orders, access all information using mobile terminals. View Profile


by Bright Pattern

Next-generation cloud-based contact center View Profile


by Tweakservers

Windows-based help desk tool for tracking customer service issues as well as managing miulti-location customer communications. View Profile


by SpiceCSM

Customer service management solution for both internal (corporate help desk) and external (outsourced) contact centers. View Profile

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SRM Software


Service relationship management software designed to automate customer service process, depot repair, time tracking, and scheduling. View Profile

SuperOffice CRM

by SuperOffice

Simplifies searching for contact information and tracks all customer interaction throughout the entire organization. View Profile


by SupportBee

Collaborative solution that converts customer emails to support tickets and eliminates the need for referencing case IDs. View Profile


by Escon Information Consulting

Web-based customer support solution with incident, news and knowledge management, product catalog and support forum. View Profile

Tender Support


Organizes your customer care so you can focus on delivering the best service possible. View Profile

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by Ticksy

Simple customer support app with intuitive user interface that supports customized company branding. 5/month per user. View Profile


by Vivocha, the Multichannel and Multidevice Customer Interaction platform: Video, Voice, Chat, and Collaboration tools View Profile


by WebQA

SaaS platform for 24/7 customer service in multiple languages. Rule-based tools auto-action tasks through web and mobile portals. View Profile

WebSupport PRO

by Support Sentry

Web based customer service software for small to medium sized businesses. View Profile

An online forums software that helps you to create external and internal communities where problems are solved and ideas are exchanged. View Profile

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by Zopim Technologies

Zopim lets you monitor and chat with visitors surfing your store in real-time. Impress them personally and ease them into purchasing. View Profile

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Customer Service News You Need: 10/1/15

Capterra’s bi-weekly quick summary of important customer service industry news stories. Includes the customer service news, how-to’s, videos, research people in the industry need to know.

Why Customer Service and E-Commerce Should Be BFFs

Does your e-commerce platform provide a great customer experience? Is it as good as or better than your competitors? If you can’t immediately answer these questions, you’re probably missing out on a lot of repeat business and revenue. Customer service and e-commerce can and should be BFFs. Here’s how to make it happen.