User Reviews
OnDemand Contact Center by Contactual
USER REVIEWS - All reviews
Purchased Date: May 01, 2006
Business Process Analyst, Schneider Electric Renewable Energies Business
May 27, 2010
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Pros
Before Contactual we used a legacy PBX system and had issues with it. We switched to Contactual a few years ago. We utilize Call Recording and Call Monitoring extensively. The agent interface is extremely easy to use and understand. We were up and running in a few days. Their reporting allows different views of the same data. It is a lot easier for us to have remote agents now. Fantastic customer service.
Cons
We would like to see a graphical IVR programming interface that allows for visual flow mapping and includes on the fly editing capability.
Overall
We would recommend Contactual. We are planning to expand to more seats ourselves in the near future.
Purchased Date: August 01, 2008
CEO, B Virtual Inc.
May 14, 2010
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Pros
Ease of deployment and scalability
Cons
CRM is not strong enough and requires more business rule functionality.
Overall
Great product for the consolidation and management of multiple interaction types and queues.
Purchased Date: March 01, 2009
Analyst, ContactCenterExpert.com
September 19, 2009
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Pros
I have tried a number of Hosted Call Center Solutions on the market and this is the only one that provides Enterprise class reliability and feature set.
Cons
That I did not use it before
Overall
If you need Call Center Technology don't bother implementing a solution on premise and waist time and Money, Just Get Contactual and start focusing on your customers.
