User Reviews

eServiz by IndusMedia Technologies

4.5

3 customer reviews

USER REVIEWS - All reviews

"Eserviz product review"
5.0
Version Info: N/A
Purchased Date: October 01, 2009

Manager Projects, Indusmedia Technologies (P) Ltd
May 26, 2011
Ravi Ulaganathan
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Ratings Breakdown

Ease of Use
5.0
Implementation
5.0
Fits Needs
5.0
Features
5.0
Customer Service
5.0

Pros

Eserviz is a powerful, yet simple and user friendly, web application that helps us to manage the Customers complaint very effectively and efficiently. It achieved a great result for us.

Cons

No cons for this product.

Overall

Overall, very satisfied.

"Feedback On Eserviz"
4.5
Version Info: N/A
Purchased Date: N/A

Content Managment, Findnearyou.com
May 26, 2011
vijaykumar k
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Ratings Breakdown

Ease of Use
5.0
Implementation
4.0
Fits Needs
4.0
Features
5.0
Customer Service
4.0

Pros

User friendly, Comprehensive, and Simple.
Meets of requirement of managing customer complaints efficently.
more importantly has helped communicate with our field staff effectively and improved their productivity

Cons

looks simple , can be made more attractive.

Overall

An efficient software for effective field force and customer complaint handling.

"User friendly software for my customer complaint, AMC/ Warranty Management and personnel efficiency"
4.5
Version Info: advanced
Purchased Date: June 01, 2008

General Manager, Shravan Engineering
January 27, 2011
Sudarshan D
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Ratings Breakdown

Ease of Use
5.0
Implementation
4.0
Fits Needs
5.0
Features
4.0
Customer Service
4.0

Pros

Simple and user friendly
Practical and detailed
Covers pain points of my operations
Reasonably priced
Combines ERP and CRM
Web access - hence i am always aware of my service operations
Mobile applications helps me give access to all my staff as well
customisable


Cons

Plain text based - sometimes looks boring
Not an established brand. Has only about 25 customers
Geographic limitation - does not have set up apart from India



Overall

Good product. Would certainly recommend.