User Reviews
DataTrack System by Magnoware Systems
USER REVIEWS - All reviews
Purchased Date: April 01, 2010
Support Manager, V
April 20, 2012
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Pros
Well, I guess the pro is that the system is simple
Cons
Support - NOTHING. Since this software has neen purchased to date (04/20/2012) Not one person at Magnoware has answered the phone, returned a call or answered an email. This is the most shocking show of support for purchased software I have ever seen in my life. If I had to be asked would I use or advise anyone else to use it, my answer would be - rather slam your fingers in a door over and over again!
We used version 2005 for some time, but then decided to buy the upgrade. We have not been able to use the 3.5 since the day we bought it, and now there is a problem on the 2005 version that we cannot get fixed. Did I mentioned that no one at Magnoware has bothered to even respons to any requests at all?!
Overall
Rather slam your fingers in a door over and over again! The software may be good if it were to work, but there is no way of telling because I cannot get any support at all.
Purchased Date: November 01, 2010
Customer Service Advocate, Posterus
January 31, 2011
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Pros
After purchasing, I had some questions as to how to configure a few things. Maria, a support rep at magnoware, walked me through every step and helped me to understand exactly how to re-configure if need be. Very pleasant experience and cause for writing this review!
Cons
Three months in use and no bumps in the road, yet.
Overall
I would recommend trying to find great cost vs feature ratio... Then compare to datatrack.
Purchased Date: February 01, 2009
IT Administrator, Schering-Plough HealthCare Products, Inc.
December 28, 2010
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Pros
We love the ability to access work requests through the web and on our smart phones.
Nothing beats auto-email responses, thank yous and followups.
Cons
We would like a way to automatically convert our twitter and facebook help requests into work orders.Until we get that, the email conversion works just fine.
Overall
Our experience - My team implemented Datatrack about 2 years ago and so far it has spread throughout 4 sites in the US and 2 in Canada.
Our perception - We upgraded to the latest version last week and appreciate how much thought went into the new GUI. Magnoware has continued to add features we've recommended.
Our support - Our representatives have developed personal relationships with members of their support team and continue to work together to make sure our help desk is at the top of it's game.
Our Recommendation - Give it a try: www.magnoware.com
Purchased Date: September 01, 2008
Software Specialist, Avanti
August 12, 2009
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Pros
GREAT interface
easy to use
lots of features
easy to setup
great integration with microsoft products
Cons
email based support mainly, but the product works great so we haven't run into any issues
Overall
We haven't run into any issues and have been using datatrack for 6 months or so now and for the price, you really can't find anything out there that has its features. We looked at zendesk but read various reviews of their support being terrible, so we chose datatrack. We're satisfied and I would definitely recommend this product to those seeking a help desk solution.
