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Date	Article Title
11/19/2009	LiveTime Releases Virtualization for SaaS-based Service Management Providers LiveTime virtualization now supports SaaS-based Service Management providers with seamless upgrades, SSL and support for vSphere 4 and XenServer 5.5.
11/14/2009	Brekeke and Consona CRM Partner to Build Japanese Contact Center Solution Emerging Leader in IP-PBX Market Bundles with Consona CRM for Outstanding Scalability, Reliability and Proven Success in Customer-Focused Technology Tokyo, Japan (Vocus) November 13, 2009 -- Consona Corporation (Consona), a worldwide leader in providing customer relationship management (CRM) and enterprise resource planning (ERP) software and services for companies of all sizes, today announced that Brekeke Software, Inc., a developer of high-quality, innovative SIP communication software products for enterprises, telephony carriers and service providers, has chosen Consona CRM, formerly Onyx, as the bundled interface in its newly developed, integrated call center solution.
11/12/2009	H1N1 Vaccinations Jam Phone Lines -- Increased Demand for TimeCenter Online Scheduling Software As the massive vaccination effort for H1N1 continues, a lot of clinics are baffled over the flood of phone calls that are coming in.
11/10/2009	Messaging Architects and Omni Deliver Innovative Compliance Management for Exchange 2010 and GroupWise 8 Streamlining Email Risk Management operations with new eControl for M+Archive and M+Guardian results in important cost reductions Montreal & Edmonton, Canada (Vocus) November 10, 2009 -- Messaging Architects and Omni, recognized leaders in email management products and services, today announced that Omni’s eControl console will support natively Messaging Architects' Email Risk Management and Compliance products .
11/09/2009	LiveTime Releases New SaaS based ITIL 3 Service Management and Help Desk LiveTime 6 includes optimized SaaS framework, federated CMDB, optimized search engine for Help Desk and 9 process ITIL 3 Service Management.
11/03/2009	Lincoln Property Company Proves Value of Automated Price Setting with 4.3% Lift in Challenging Rental Market Automated Lease-Rent Pricing Solution Takes Guess Work, Emotion Out of Price Setting Atlanta, GA (PRWEB) -- Every company is addressing the current market challenges differently; some more aggressively and successfully than others.
11/03/2009	CXO Global Solutions Bolsters its Microsoft Unified Communications Expertise/Portfolio Company receives Microsoft Certified Partner designation; Principal Systems Architect Robert Burnett advances to elite Microsoft Certified Master status.
11/03/2009	HelpConnection.NET Help Desk Software Launches New Twitter Capture Technology New knowledge base software technology offers Twitter integration – a new way to track what people are saying through Twitter.
10/29/2009	Virtual Call Center Company OnState Announces Partnership with Leading Provider of International Telephone Numbers Voxbone Partnership Enables Cost-Effective Virtual Call Centers that Span the Globe Burlington, Mass.
10/28/2009	Apriso Achieves 43 Percent Year-Over-Year Third Quarter Revenue Growth Software license revenue more than doubles from prior year's third quarter; new customer sales account for over half of license revenue to date in 2009 Long Beach, CA (PRWEB) October 28, 2009 -- Apriso®, a leading provider of manufacturing software solutions for sustained operations excellence, today announced third quarter revenue grew by 43 percent, on a year-over-year basis.
10/28/2009	Parature and ThePort™ Network Announce Strategic Partnership Leading SaaS Providers Partner in the Association and Nonprofit Market Vienna, VA (Vocus) October 28, 2009 -- Parature, a global leader in on-demand customer service software , announced today a referral partnership agreement with ThePort™ Network, social media solutions provider for associations and nonprofit organizations.
10/28/2009	Leading Communications Service Provider Chooses CosmoCall Universe to Expand Its Hosted Telephony Services Immediate ROI to Small Business End Users Fuels Demand for SaaS Melville, NY (PRWEB) October 28, 2009 -- CosmoCom, a global leader in Unified Customer Communications and Contact Center Consolidation, announced today that PBfleX, a high-end communications service provider and IT integrator, has bundled CosmoCall Universe technologies into their hosted telephony solutions.
10/21/2009	New York City Department of Housing Preservation & Development Achieves High Level of Endpoint Security and Results with Lumension Lumension Vulnerability Management Solution enables NYC Housing Preservation & Development to proactively protect 2,600 systems, significantly lower help desk calls, and achieve optimal security across its highly complex, distributed IT environment.
10/19/2009	Synergy Business Solutions Announces a New Client for Project Accounting: Aqueos Corporation Synergy to Help a Leading Subsea Offshore Service Provider to Integrate their Project Accounting with Company-wide Software Seattle, WA (PRWEB) October 19, 2009 -- Synergy Business Solutions announced today a new client, Aqueos Corporation, formerly known as Divecon Services Inc., a premier subsea services provider for offshore oil and gas sectors of the Gulf of Mexico and the West Coast.
10/19/2009	EBIZ Technology Releases ForceSlider, a Custom Widget to Help Teams Interact Faster with Salesforce.com ForceSlider is an application to quickly allow users of Salesforce.com to access their account and contact information - directly from their Windows desktop.
10/07/2009	Geeks on Site Explains Why Telecommuters Need Specialized Computer Support Geeks on Site, known in the industry for onsite and remote computer support and repair, is reaching out to telecommuters.
10/06/2009	Panviva to Present Business Process Guidance System at Annual Call Center Exposition (ACCE) 2009 Leading provider of Business Process Guidance Systems to demonstrate fast way to improve CSR accuracy and lower costs Wakefield, MA (PRWEB) Oct.
10/05/2009	Promero Announces Enhanced Telephone Service, Call Center Software and Predictive Dialer for Salesforce Users Promero announced today it's enhanced Telephone Service which includes sophisticated call center software and predictive dialer for Salesforce users.
10/02/2009	Matt Zemon Named 2009 Mover and Shaker by Business Leader Magazine Matt Zemon, President, Element Customer Care has been honored by Business Leader Magazine as a Triangle "Mover & Shaker" for 2009.
09/30/2009	TouchStar Hosted Announces Record Growth and Unveils New Brand – TelStar Hosted Solutions Hosted division reorganizes, expands product offering and realizes 235% growth.
09/29/2009	PC-Doctor Ships 200 Millionth Diagnostic License Since it's founding in 1993, more than 200 million licenses of the PC-Doctor's software have been shipped.
09/25/2009	Cypress Communications Receives Innovation Award for Hosted Unified Communications and ACD Solution Cypress Communications awarded the 2009 TMC Labs Innovation Award from Customer Interaction Solutions magazine for call center technological advancements.
09/18/2009	In Wake of Avaya Purchase, VirtualLogger Announces Enhanced Forklift Protection for Nortel Clients VirtualLogger extends its "no forklift guarantee" by offering Nortel-based call centers needing a call recording solution: upgrade to VirtualLogger by October 31 and when you need to switch out phone systems, VirtualLogger will convert to your new platform at no charge.
09/18/2009	Secure-24 Named to Inc. 500 List for Third Consecutive Year A service and technology leader for managed ERP hosting to mid market and large companies, Secure-24 joins the ranks of the Inc.
09/17/2009	EnterpriseWizard Release 3.0 Builds New BPM Applications on the Cloud EnterpriseWizard, Inc. today announced Release 3.0 of its flagship product, EnterpriseWizard.
09/03/2009	Award-Winning SiteLink Software Launches Redesigned Website SMD Software, Inc, the industry leader for self-storage and portable storage management software, announces the launch of a fully redesigned website.
09/02/2009	LiveTime Earns ITIL 3 Certification for 9 Processes with PinkVERIFY LiveTime demonstrates proficiency in ITIL 3 and seamless integration of nine processes with LiveTime Service Manager 6.
08/28/2009	Aria Systems Selects Parature Customer Service™ Software Parature Enables Leading Provider of On-Demand Billing and Customer Lifecycle Management Solutions to Improve Customer Service Vienna, VA (Vocus) August 27, 2009 -- Parature, the global leader in on-demand customer service software , announced today that Aria Systems has selected Parature Customer Service software to efficiently manage their customer service and support.
08/27/2009	Trion Finds the Fuze Suite a Good Fit for Web Site and In-Game Customer Support MMORPG publisher and developer Trion World Network, Inc.
08/26/2009	Phaseware, Inc. Announces Tracker Ondemand: Web-based Customer Support Software from PhaseWare, Inc. PhaseWare Tracker OnDemand has all the power of Tracker brought to you over the web.
08/26/2009	MiraTel Selects Fusepoint to Develop and Manage PCI Compliant Online Payment Application for Lottery Ticket Sales Growing need for compliance with stringent Payment Card Industry Data Security Standards (PCI DSS) in Canada driving new business for managed services provider Toronto, ON (PRWEB) August 26, 2009 -- Fusepoint Managed Services , a leading provider of outsourced IT services and infrastructure, today announced it has been selected by MiraTel Solutions Inc., a payment processing application service provider, to fully manage and host the company's new online lottery ticket sales application.
08/22/2009	Software M&A Specialist Corum Group Leads Sale of Inquisite Allegiance, Inc. Consolidates the Enterprise Feedback Management Market by Acquiring Inquisite Bellevue, WA (PRWEB) August 22, 2009 -- Corum Group Ltd.
08/20/2009	How to Achieve Unprecedented Control and Visibility of Electronic Transactions using E-Signature Process Management Silanis Technology (LSE:SNS), the leader in electronic signatures, today released version 3.1 of the ApproveIt Web Server - its next-generation, e-signature process management solution.
08/19/2009	Navipro to Sell Localized LiveTime ITIL Service Management Solutions in Poland LiveTime enters Polish market with local IT Service Management provider Navipro for on demand and on premise ITIL solutions.
08/14/2009	Parature Customer Service™ Software Supports 3,000 Support Sites and More than 16 Million People Worldwide Fast Growing Software Company Cites Multi-channel Support, Ease-of-Use and Affordability as Reasons for Continued Record Growth Vienna, VA (Vocus) -- Parature, the global leader in on-demand customer service software , announced today that 16 million people worldwide are supported through Parature Customer Service™ software.
08/13/2009	Bomgar Named to the Inc. 500 List for Second Consecutive Year Ranked fastest growing company in Mississippi and one of the fastest growing software companies in America New York, NY (PRWEB) August 13, 2009 -- Inc.
08/13/2009	ActevaRSVP for Salesforce Now Includes Offline Registration by Phone New call center feature allows event organizers to take phone registrations.
08/06/2009	F&C Investments Capitalizes on Consona CRM Suite to Enhance Client Relationships and Realize New Sales Opportunities Leading Global Investment Manager Captures and Employs Comprehensive Customer Information with End-to-End Consona CRM Solution Indianapolis, IN (Vocus) August 5, 2009 -- Consona Corporation (Consona), a worldwide leader in providing customer relationship management (CRM) and enterprise resource planning (ERP) software and services for companies of all sizes, today announced that F&C Investments, an acknowledged world leader in global asset management for institutional and retail investors, has implemented a comprehensive CRM suite from Consona to achieve holistic business growth and improved customer satisfaction.
08/03/2009	In Today's Market, Businesses Need a BlackBerry Support Team They Trust That's why More BlackBerry End Users Turn to eAccess Solutions for Help Economy and outstanding support / engineering staff increase eAccess Solutions Inc Blackberry End User Help Desk Support sales up 23 percent over last year and their Remote Blackberry Enterprise Server Administration and Engineering services up 18 percent over 2008.
07/30/2009	Spanish IT Consultancy G2 Signs Reseller Agreement with LiveTime Software IT Governance and consulting company launches LiveTime into Spanish market with focus on open standards and total cost of ownership.
07/23/2009	The Fuze Suite Aids Government Sites to Trim Support Costs, Do More with Less to Deliver Timely Answers to Constituents’ Questions Under current budget tightening, government agencies are finding a way to deliver high quality customer care while trimming support costs.
07/14/2009	Axonom Announces Nine New Customers Select its Microsoft CRM Add On Solutions in the Month of June High tech and member-based association customers select Axonom's Powertrak solution to augment Microsoft Dynamics CRM.
07/13/2009	Axonom and WennSoft Create Partnership, Offer Powerful New Product WennSoft CRM Extensions built on Powertrak™ will help field service and construction organizations gain even better visibility into their customer-centric and financial information New Berlin, Wis.
07/02/2009	Virtual Call Center Company OnState Announces Support For Google Voice Business Users of Google Voice Can Now Transform It into A Virtual PBX and Call Centers Newburyport, Mass.
06/29/2009	Onyaktech Announces Release of SigmaPro 8.0 Projects, CRM and Support Software for DotNetNuke OnyakTech, a provider of DotNetNuke software modules, announced the release of a new software suite - SigmaPro 8.0.
06/25/2009	Shoring Up Call Center Quality Monitoring For The Unified Communications Marketplace CSI earns ShoreTel certification for the Virtual Observer Call Recording and Quality Monitoring Suite.
06/25/2009	IGN Entertainment Efficiently Serves Their Gaming Community with Parature Customer Service™ Software Parature Enables Leading Internet Media and Services Provider to Deliver Superior Player Support Vienna, VA (PRWeb) June 24, 2009-- Parature, the global leader in on-demand customer service software , announced today that leading Internet media and services provider, IGN Entertainment continues to deliver superior player support to their gaming community with Parature Customer Service software.
06/24/2009	Contact Center Compliance Launches New Legal Telemarketing Online Resource "The Compliance Guide" Contact Center Compliance (DNC.com) is pleased to announce the launch of the new and most complete Online Compliance Resource ever created.
06/17/2009	Windows 7 Compatible Remote Desktop Software Released (Beta 4) IntelliAdmin, LLC released beta 4 of Remote Control 4.0.
06/16/2009	PRC Achieves Operational Optimization with QlikView Leading Business Outsourcing Solutions Provider Improves Operational Efficiencies by Decreasing Call Abandonment and Employee Absenteeism Radnor, PA (PRWEB) June 16, 2009 -- QlikTech, the world's fastest growing business intelligence company, today announced that PRC, a leading provider of global contact management solutions, is using QlikView for flexible, timely business analysis and operational performance management.
06/15/2009	IrontouchMS to deliver LiveTime Software's ITIL service management solutions in UK Managed Services provider, IrontouchMS expands LiveTime Software's European network of ITIL service providers.
06/11/2009	InteQ Signs Eastern Mountain Sports as Newest Client on InfraDesk Eastern Mountain Sports has chosen InfraDesk, On Demand Service Desk, to increase help desk application functionality not available in previous app TriActive Bedford, MA (PRWEB) June 11, 2009 -- Eastern Mountain Sports, a leading outdoor retailer, has replaced their TriActive help desk application with InfraDesk, an On Demand Service Desk.
06/10/2009	ServiceSphere® to Host Free Educational IT Webinar Series 'Summer Fridays Webinar Series' to be Hosted by ITSM Guru Chris Dancy, Will Cover Help Desk Best Practices, Web 2.0 Trends and Practical ITSM Tips Denver, Colorado (PRWEB) June 10, 2009 -- ServiceSphere®, a leading global provider of IT Service Management Solutions, has announced that it is accepting registrations for the free ServiceSphere Summer Fridays Webinar Series, launching on Friday, June 12 at 4pm ET.
06/09/2009	Level 5 Partners Simplifies On-Demand Project Management Software with vPMO Release 3.2 Level 5 Partners, an emerging provider of Enterprise PMO software, announced the immediate release of vPMO version 3.2 to all customers as part of its software-as-a-service (SaaS) offering.
06/08/2009	Windows XP, Vista, and Windows 7 Compatible Remote Control 4.0 Beta Released by IntelliAdmin, LLC Remote Control 4.0 allows help desk staff to administer and remotely control Windows computers.
06/04/2009	Evolv On-Demand Selects Voxeo To Help Transform Call Center Recruiting Landscape Evolv Joins Tens of Thousands of Voxeo Customers Realizing Cost Savings With Flexible, Automated Voice Applications Orlando, FL and Daly City, CA (PRWEB) June 4, 2009 -- Voxeo Corporation, a leading provider of premise and hosted Unified Communications and Self-Service platforms, today announced that Evolv On-Demand, a leader in human capital recruiting and hiring for call centers, is using Voxeo's hosted Interactive Voice Response (IVR) platform in its cost-saving, next-generation hiring solutions for the call and contact center industry.
05/18/2009	New Horizons in Telehealth Webinar Presented by CosmoCom Datamonitor Healthcare Technology Analyst and University of Kentucky CTO Offer Strategies to Enhance Patient-Provider Communications, Lower Costs and Improve Outcomes; Wednesday, June 3, 2009, 11:30 AM EDT Melville, NY (PRWEB) May 18, 2009 -- Healthcare providers looking for information about how telehealth can help them support high standards of care and reduce costs are invited to join CosmoCom, the leader in Unified Patient-Provider Communications, when it hosts "New Horizons in Telehealth," a complimentary webinar on Wednesday, June 3, 2009 from 11:30 AM to 12:30 PM EDT.
05/15/2009	Deltek Expands Customer Support with Customer Care Brand New offerings provide improved access to expert resources Orlando, FL (Vocus) May 15, 2009 -- Deltek, Inc.
05/12/2009	Bomgar Expands Remote Support for Mac Increased Mac Penetration in the Enterprise Drives Demand for Secure Remote Support Ridgeland, Miss.
05/11/2009	Starpath Technologies Accounces New Software Features that Transforms any Vehicle into a High Tech Crime Fighting Tool Starpath Mobile's new software features enhances the ability to track criminals, increase safety, reduce property damage to save the lives of police officers.
05/07/2009	LiveTime Releases 64 bit ITIL Service Management Virtual Appliance ITIL Service Management and Help Desk Virtual appliance now supports VMware, Virtual Box and XenServer 5.0 and the Open Virtualization Format (OVF).
05/01/2009	TouchStar Announces its Latest Innovation in Contact Center Technology - TouchStar 6.0. TouchStar announces the release of its 2009 Call Center System, TouchStar 6.0, showcasing the new "look and feel" of TouchStar's user experience.
04/29/2009	CDC Software Picks Vaultus For Enterprise-Grade Mobility For Pivotal CRM mobiScaler Framework Offers Best-in-Class Mobile Experience for Pivotal CRM Customers Boston, MA (PRWEB) April 29, 2009 -- Vaultus Mobile Technologies - a leader in enterprise mobility solutions - today announced CDC Software, a leading enterprise software and services provider, has implemented the Vaultus mobiScaler framework with best-in-class security and performance for its Pivotal CRM solutions to make the Pivotal CRM advantage available to mobile end-users.
04/23/2009	Bomgar Continues Growth Trend With Positive First Quarter Results Increased demand for secure remote help desk technology supports a 28 percent sales increase this quarter.
04/21/2009	Timberland Chooses SaaS Solution InfraDesk as their Enterprise Service Desk Timberland has replaced their BMC Remedy® help desk application with InteQ's on demand ITIL-based service desk, InfraDesk, to satisfy help desk and customer services management needs while reducing costs Bedford, MA (PRWEB) April 21, 2009 -- Timberland, a leading retailer in outdoors wear, has chosen InfraDesk as their enterprise service desk application.
04/16/2009	Element's President Shares Latest Information on Call Center Technology at Broadband Summit 2009 Element Customer Care's President, Matt Zemon has been selected to present for an Editor's Choice track at the sixth annual Broadband Properties Summit in Dallas, TX.
04/16/2009	Insurance Sales Call Center Announces Lead Generation Breakthrough With an unprecedented number of consumers using the Web to shop for insurance, Customer Solutions Group has pioneered a method to contact them within minutes of receiving their inquiries.
04/14/2009	Parature Receives 2009 CRM Excellence Award from Customer Interaction Solutions Magazine Parature Customer Service Software Singled Out for Helping Clients Improve CRM.
04/08/2009	SironaHealth Receives URAC Accreditation as a Health Call Center SironaHealth, a national provider of tele-health solutions, has received full accreditation from URAC as a health call center.
04/06/2009	Bomgar Announces Results of Symantec Security Assessment Bomgar Ensures Product Security by Conducting Symantec Assessment Ridgeland, Mississippi (PRWEB) April 6, 2009 -- Bomgar Corporation, the leading provider of appliance-based enterprise remote support software, today released results of a recent Symantec security assessment test.
03/24/2009	Parature to Present at the 2009 Game Developers Conference Parature to Co-Present with Customer iWin.com in Business and Management Track Vienna, VA -- Parature, the global leader in on-demand customer service software , announced today that Drew Cozart will co-present with iWin.com Director of Customer Care, David Schroeder in the Business and Management track of the 2009 Game Developers Conference (GDC) on Thursday, March 26, 2009 at 9:00AM.
03/24/2009	Intergraph® Provides 9-1-1 Education Toolkit for Public Safety Agencies in Support of National 9-1-1 Education Month Effort promotes effective use of 9-1-1 to save seconds and lives Huntsville, AL (PRWEB) March 24, 2009 -- In support of National 9-1-1 Education Month in April, Intergraph® will make available to public safety agencies nationwide an industry association-approved 9-1-1 Education Toolkit to promote awareness about the most effective use of 9-1-1 emergency services to aid 9-1-1 call centers, first responders and the public.
03/24/2009	CommonTime and LogMeIn Partner to Keep Mobile Workers Productive with Remote Support for Smartphones Reseller Agreement Combines Enterprise Mobility with On-Demand Remote Support Solution.
03/24/2009	DiscountASP.NET Expands Open Control Panel Initiative with DNS Management APIs Innovative Windows hosting leader, DiscountASP.NET announces the launch of new control panel ASP.NET web service API libraries that enable customers to manage their DNS.
03/19/2009	Call Tracking Wins Praise with ROI in First Quarter CallView 360, the call tracking and marketing optimization Software-as-Service from Dial 800, completes the company's package of direct fulfillment tools, vanity numbers and empowerment software with its latest update, to rave customer accolades and industry-leading return-on-investment.
03/14/2009	PhaseWare, Inc. Releases Tracker 4.0: Now Offering Live Chat PhaseWare, Inc. is releasing Tracker-Self Service Center V4.0.
03/13/2009	Evo Achieves Over 15 Times Payback Using the Fuze Suite For the fourth consecutive year, specialty retailer evo achieved 4-digit ROI from using the Fuze Suite customer care software provided by Fuze Digital Solutions .
03/11/2009	Microsoft Partner Programme: Noetica Attains Gold Certified Partner Status Noetica, a leading provider of agile customer interaction management (CIM) solutions for the contact centre, today announced it has attained Gold Certified status in the Microsoft Partner Programme with a competency in ISV/Software Solutions, recognising Noetica's expertise and total impact in the technology marketplace.
03/11/2009	DiscountASP.NET Expands Open Control Panel Initiative with SQL 2008 Database Backup API Innovative ASP.NET and SQL hosting leader, DiscountASP.NET announces the launch of new control panel ASP.NET web service APIs that enable customers to backup their SQL 2008 databases.
03/04/2009	New LogMeIn Rescue Now Available: Enterprise Ready, Small Business Friendly New Collaboration Features Designed to Increase Technician Productivity in On-demand Remote Support Platform Woburn, MA (PRWEB) March 4, 2009 -- Today LogMeIn, Inc.
03/04/2009	SironaHealth Incorporates as a Medical Contact Center Company, Transitions IntelliCare Business Former employees of IntelliCare create SironaHealth to pick up where the 12 year old medical call center company left off.
02/28/2009	Cornerstone Solutions Introduces "What is CRM" Contest Cornerstone Solutions is now holding a Microsoft CRM contest with prize for the winner.
02/25/2009	Parature CEO and President Duke Chung Named to "2009 Smart100" by Washington SmartCEO Magazine Elite Group of CEOs selected for Leadership, Strategic Vision and Character Vienna, VA February 25, 2009-- Parature, the global leader in on-demand customer service software , announced today that Parature CEO and President, Duke Chung has been named to Washington SmartCEO magazine's "Smart100".
02/25/2009	CosmoCall Universe Enabling Iverify's State-of-the-Art Video Security Service CosmoCom Technology Supports Video Monitoring Center Via Telephone, Email, Voicemail, Fax, Web Chat, and Web-Based Audio and Video Melville, NY (PRWEB) February 25, 2009 -- CosmoCom , the global leader in Contact Center Consolidation 2.0, today announced that its CosmoCall Universe™ contact center platform has been deployed throughout the state-of-the-art Video Monitoring Center at Iverify, an innovative security and customer care company.
02/24/2009	Surado Announces Release of On-Demand CRM Solution Surado Solutions, the developer of sensible CRM solutions for more than a decade announced the release of Surado CRM Online - Professional Edition, an on-demand / hosted CRM solution.
02/17/2009	LiveTime Ships New ITIL Service Desk Hardware Appliance with ZFS, MySQL Enterprise, and PostgreSQL New IT Service Desk appliance available with Dual Quad Core processors from AMD, Intel, and LiveTime Service Manager 5.5.
02/13/2009	SurePayroll Wins Stevie Award's eCommerce Customer Service Team of the Year The worldwide competition for business professionals distinguishes SurePayroll as a leader in customer service.
02/11/2009	Voice Recognition Firm Releases White Paper Addressing IVR Software and ROI for Call Centers During Economic Downturn The voice recognition consulting company Crimsonet Technologies has released an IVR white paper addressing how voice recognition software systems can help companies maintain profitability through the economic downturn.The white paper recommends detailed ROI analysis on IVR software systems to diminish risk and increase call center productivity.
02/10/2009	LogMeIn Previews Remote Support for Android Smartphones at Mobile World Congress LogMeIn Rescue Helps Service Providers and Support Professionals Reduce Support Costs and Increase Customer Satisfaction Woburn, Mass.
02/09/2009	Sigma Micro Announces New Business Services for Retail Technology Clients Retail software and services provider extends fulfillment, ecommerce, and reporting expertise.
02/04/2009	Lebanese Ministry of Telecommunications Awards HRsmart Call Center License HRsmart is one of five companies in Lebanon granted a license to install a call center.
02/03/2009	CosmoCom Awarded 2008 Product of the Year by Internet Telephony and Customer Interaction Solutions Magazines Awards Join Best of Show and TMC Labs Innovation Awards from TMC During 2008 Melville, NY (PRWEB) February 3, 2009 -- CosmoCom , the global leader in Call Center Consolidation 2.0, has been recognized with two 2008 Product of the Year Awards for CosmoCall Universe™, its flagship contact center software product.
01/29/2009	SurePayroll Named a Finalist in Third Annual Stevie Awards for Customer Service The SurePayroll Customer Care Team excels in three separate categories for the international competition that recognizes accomplishments of sales and customer service professionals.
01/29/2009	Inova Solutions and Cisco Join Forces to Broadcast Compelling Digital Media Content in Call Centers Inova Solutions is preferred content provider for new Cisco digital signage suite Charlottesville, VA (Vocus) January 29, 2009 -- A new digital signage suite from Cisco and a trusted software application from Inova Solutions are coming together to display dynamic content on LCD screens in call centers.
01/28/2009	Embanet and Lethbridge College Announce Online Learning Partnership Toronto-Based Firm To Host, Support Institution's New Learning Management System Toronto, Ontario and Lethbridge, Alberta (Vocus) January 28, 2009-- Embanet ULC, a leading online higher education services provider in North America, and Lethbridge College (Alberta) have announced a new partnership in which the Toronto-based firm will provide data hosting and support services for the institution's new online learning management system.
01/28/2009	Enwisen’s AnswerSource HR Service Delivery Suite Sees Sales Grow 233% in 2008 Enwisen, the leader in SaaS-based HR communication solutions that improve the delivery of HR services while reducing the costs, today announced that its multi-tiered AnswerSource HR Service Delivery solution sales grew by 233% in 2008.
01/27/2009	DAZ Systems, Inc. Customer Support is Designed for Responsive and Comprehensive Oracle Applications Support, from the U.S. and India DAZ Systems, Inc., offers a comprehensive support Help Desk, both in the U.S.
01/26/2009	Blue Sky Thinking from DMC Software Solutions with Software as a Service DMC Software Solutions, an award winning Sage and Microsoft Gold Business Partner, provides small and medium sized businesses with a ray of light amidst the economic gloom with ACT! by Sage Software as a Service (SaaS) Customer Relationship Management (CRM) solution.
01/23/2009	Fuze Again Sets the Bar for SaaS System Uptime Understanding that it supports mission-critical applications that can impact customers' brands and profitability, Fuze announced today that its hosting infrastructure experienced only 74 minutes of unscheduled system downtime during all of 2008.
01/21/2009	KWizCom Announces SharePoint List Forms Extensions - New Add on Wipes Out SharePoint List Forms Limitations KWizCom's new add on eliminates SharePoint List Forms limitations.
01/16/2009	Levementum Unveils Comprehensive SugarCRM Support Offerings via New Managed Services Program Levementum's new SugarCRM Support Program offers New and Existing customers proven Global Infrastructure for Help Desk, Administration and Strategic Support Services.
01/16/2009	Good News in Tough Times: PSS Remains Bright Spot in Call Center Industry with Record Financial Results Enterprise Customers Assured of a Safe and Healthy Source of IVR, CTI, and PBX Maintenance and Support Services Dublin, Calif.
01/13/2009	LiveTime updates ITIL Service Management Software with Technician Scheduling and Multi-Item Requests LiveTime 5.5 also introduces KPI reporting, context sensitive quick calls, team based separation and localizations for Chinese, Spanish and Rumanian.
01/06/2009	Harris Corporation Selects Callfinity for Census Call Center Systems Callfinity has been selected to provide a call center suite for the 2010 Dicennial United States Census.
01/05/2009	Canadian Call Center Service Company Saves on Security with Walling Data Standardizing on AVG Anti-Virus helps control IT costs, and improve efficiency.
01/01/2009	2008 Answer Center America, Inc. Posts Aggressive 29 Percent Growth and Seeks Hiring 25 New Employees in January 2009 Companies have discovered cost effective call center outsourcing services driving growth of Answer Center America, Inc, one of the nation's leading call centers, up 29% this year.
12/24/2008	New LeadCommander Marketing System Catapults Sales Over Tough Economy DataBasix Technologies, a Real Estate and Business software developer, today announced the launch of LeadCommander CRM 8.5.
12/19/2008	Parature Receives 2008 Product of the Year Award Presented by Customer Interaction Solutions® Magazine Parature Customer Service™ Software Honored for Outstanding Innovation Vienna, VA (PRWEB) December 19, 2008 -- Parature, the global leader in on-demand customer service software , announced today that they received a 2008 Product of the Year Award from Technology Marketing Corporation's (TMC®) Customer Interaction Solutions magazine, the leading publication covering CRM, call centers and teleservices since 1982.
12/11/2008	FFP Global's e-Commerce Business to Grow 30% this Season Led by the Consumer Entertainment Sector According to an analysis by FFP Global, a provider of customer care, fulfillment and supply chain services and fully integrated marketing programs, the e-Commerce and consumer entertainment businesses they service and support have not been negatively impacted by the slowing economy.
12/09/2008	A. Duie Pyle Gains Customer Service Advantage with Virtual Observer Call Recording System Ongoing quest for logistics excellence now includes call center quality monitoring solution from Coordinated Systems, Inc.
12/04/2008	LiveTime adds ZFS to ITIL Service Management and Help Desk Appliances LiveTime's introduces the ZFS file system across its hardware and virtual appliances for greater performance, data integrity and scalability.
12/04/2008	DigiAnalytics Launches The 'Smarter' Call Tracking Solution: Helps Businesses Make Strategic Marketing Decisions in Tough Economic Times DigiAnalytics™, the easy-to-use call monitoring solution officially launched today.
12/02/2008	Angel.com Enhances SupportbyFone with Salesforce CTI Screen Pop Utility Integration with Salesforce.com Provides Caller Data Instantly to Service and Support Agents; Latest Upgrade to SupportbyFone Solution Available on Salesforce.com AppExchange McLean, VA (PRWEB) December 2, 2008 -- Angel.com , the leading provider of hosted, on-demand call center applications, announced today that it has expanded its SupportbyFone call center integration application with Salesforce CTI, a screen pop utility that provides complete caller information to call center agents.
12/01/2008	TouchStar Ranked Number 12 in Deloitte's Technology Fast 50 Program TouchStar Attributes Its 416% Revenue Growth to its Cost Saving Call Center Technology Denver, CO (PRWEB) December 1, 2008 -- TouchStar, a world leader in call center technology, has been named to Deloitte's prestigious Technology Fast 50 Program for Colorado, a ranking of the 50 fastest growing technology, media, telecommunications, and life sciences companies in the area by Deloitte LLP, one of the nation's leading professional services organizations.
11/21/2008	bigWebApps HelpDesk Improves Maintenance Response Time at Dolce Atlanta-Peachtree bigWebApps, a leading provider of on-demand help desk and customer support solutions, partnered with Dolce Atlanta-Peachtree to create a customized facility maintenance solution from the company's flagship application, bigWebApps HelpDesk.
11/19/2008	Web-Based Help Desk Software Integrates With Cross-Platform Client Management Solution Web Help Desk, a pioneering web-based help desk software solution, announced integration with LANrev Client Manager, a leading cross-platform client and patch management software suite.
11/18/2008	eTouch SamePage Integrates Wiki at Penchant Software eTouch SamePage, a dynamic enterprise wiki, today announced it has been selected by Penchant Software, a leader in wireless-enabled software and enterprise-solutions for companies in logistics, transportation and warehousing, to integrate its wiki product for use in its new help desk format.
11/17/2008	LogMeIn Announces General Availability of Rescue+Mobile With Support for BlackBerry® Smartphones LogMeIn Rescue+Mobile on-demand service redefines smartphone troubleshooting and repair with its multi-platform suite of services.
11/14/2008	PSS Exceeds Uptime Goals, Extends Life of Legacy IVR System for Major Service Provider Continued Solid Performance from 12-year-old Nortel IVR Systems Helps Customer Stretch Budget in Tough Economy Dublin, CA (PRWEB) November 14, 2008 -- In a tough economy many enterprises prefer to delay major equipment purchases and extend the life of the call center infrastructure they already have in place.
11/13/2008	Walling Data Provides Hassle-Free Protection to Northern New Mexico College Networks with AVG Anti-Virus Ease of installation, management, and superior customer care seal the deal.
11/12/2008	Bomgar Corporation Ranked No. 28 on Deloitte's 2008 Technology Fast 500 : The Ninth Software Company Named to the Top 30, Bomgar Joins the Fastest Growing Companies in North America Bomgar Corporation, a leading provider of appliance-based virtual support software, today announced it ranked 28 on Deloitte’s 2008 Technology Fast 500 annual list.
11/12/2008	Help Desk Software Tracks Bugs, Issues, Support Tickets Tenmiles Corporation has released Helpdesk Pilot v.
11/07/2008	Upcoming SHL Americas Webcast Examines Effective Call Center Recruitment Complimentary Webcast on the topic of effective call center recruitment, a look into how to create a clear strategy for handling customer service jobs going forward.
11/06/2008	Parature Helps Organizations Around the World Reduce the Cost of Customer Service Parature is the Smartest, Most Cost-Effective Way for Organizations to Serve and Support their Customers Vienna,VA (Vocus) November 6, 2008 -- Parature, the global leader in on-demand customer service software, helps diverse organizations across the globe cut costs while improving customer service and value.
11/04/2008	Global Connect Selects Payment Vision to Offer Payment Gateway Services to Customers of Its Voice Messaging System Global Connect, one of the leading providers of voice messaging and notification services, announced today that its customers will have access to the gateway services of Payment Vision, the popular payment gateway powered by Autoscribe Corp.
10/31/2008	paybox Enables Interoperable m-Payment Service for Vodafone and o2 Germany Partnering with paybox, Vodafone and o2 have launched mpass, a new operator-owned mobile payment system in Germany.
10/27/2008	Parature and Aria Systems Announce Strategic Partnership The Global Leader in On-Demand Customer Service Software Partners with the Leading Provider of On-Demand Billing and Customer Lifecycle Management Solutions Vienna, VA (Vocus) October 27, 2008-- Parature, the global leader in on-demand customer service software , announced today a referral partnership agreement with Aria Systems, the leading provider of on-demand subscription billing solutions.
10/27/2008	Steve Bederman Takes On a New Growth Opportunity After Ten Years of Growing TouchStar Steve Bederman Thanks TouchStar's Employees, Customers, and Vendors for Ten Years of Growth Denver, CO (PRWEB) October 27, 2008 -- Steve Bederman, the Chief Executive Officer of TouchStar for the last ten years, has decided to take on a new opportunity at an emerging technology company.
10/24/2008	Element Customer Care Joins LiveOps Call Center Exchange Program Element Customer Care today announced it is the first partner in the LiveOps' Call Center Exchange Program.
10/22/2008	Information Access Technology Selects Payment Vision?? to Offer Payment Gateway Services to Customers of its Call Center Software, CT Center and CT Impact Information Access Technology, Inc (IAT), one of the leading providers of predictive dialing and communication solutions for the collections industry announced today that customers of its site-premised (CT Center) and hosted (CT Impact) solutions will have access to the gateway services of Payment Vision??, the popular payment gateway powered by Autoscribe Corp.
10/22/2008	UCN Reports 33% Growth for Its inContact User Conference Growth Attributed to Increased Customer Success with inContact® Call Center Software Salt Lake City, UT (PRWEB) October 22, 2008 -- UCN, Inc.
10/16/2008	Americold Earns 2008 Summit Award at Consona Customer Conference Company Uses Consona™ Customer Management to Consolidate Call Centers Across 100 Warehouses and Win the Transformation Award Las Vegas, NV, Indianapolis, IN and Atlanta, GA (PRWEB) October 16, 2008 -- Consona Corporation (Consona), a worldwide leader in providing customer relationship management (CRM) and enterprise resource planning (ERP) software and services for companies of all sizes, today announced at its premier customer conference, Consona Connect, that Americold, an Atlanta-based third-party logistics provider and Consona CRM user, is the 2008 recipient of the software provider's Summit Transformation Award.
10/15/2008	California-based SpotYa.com has Selected PowerCheck Web TM - Internet Lending Module (PILM) from Texas based Answers, etc. to Power it's Internet Based Lending Operations Established internet lender, SpotYa.com selects PowerCheck Web TM - Internet Lending Module to power it's internet based lending operations as they continue to gain market share and reqire solutions that can grow with them.
10/14/2008	Virtual Observer Call Recording System Helps Lockheed Federal Credit Union Deliver Quality, Timely Member Service Call recording solution for the credit union combines proactive features and affordable pricing bundled as part of an Avaya VoIP implementation.
10/10/2008	Entellium Customers, Employees Find Sanctuary in Salesboom's Rescue Initiative Salesboom.com implements Entellium Rescue Initiative after sudden influx of Entellium customers to Salesboom.com.
10/09/2008	TouchStar Acquires FacetCorp for its Innovative Phone System that Reduces Operating Costs for Businesses Businesses Can Immediately Reduce Costs with TouchStar's Innovative Phone System that Minimizes Operating Costs, Enables Remote Workers, and Improves Productivity Denver, CO (PRWEB) October 9, 2008 -- TouchStar, a world leader in call center software, has acquired FacetCorp of Dallas, Texas.
10/08/2008	Call Center Software - UCN inContact Signs Agreement with RightScale UCN inContact Signs Agreement with RightScale. UCN Inc.
10/06/2008	iQor CEO Vikas Kapoor Launches Groundbreaking Technology at Meeting with President Arroyo Proprietary "Virtual" Call Center will Allow Agents to Work from Home Manila, Philippines (PRWEB) October 6, 2008 -- www.iqor.com [iQor] President and CEO http://www.iqor.com/Vikas_Kapoor.html [Vikas Kapoor] demonstrated groundbreaking technology that converts its 21 global call centers into a 100% virtualized environment at a late meeting on Friday, Oct.
10/06/2008	EMS Consulting - Intelligent Chaos Awarded the 2008 "The SOA Integration Solution" Oracle North America Excellence Award EMS Consulting - Intelligent Chaos receives a 2008 Oracle North America Excellence Award.
10/06/2008	PSS Announces Record Results, Appoints Lew Chipp President Seasoned executive brings experience scaling operations with world class customer service.
09/30/2008	OAISYS?? Awarded "Best of Show" at ITEXPO West 2008 : Tracer Call Center Software Recognized for Innovation and Quality at Leading IP Communications Conference at Los Angeles Convention Center OAISYS, an industry-leading provider of call recording solutions for small- to medium-sized businesses (SMB) and call centers, is pleased to announce that their Tracer professional interaction management and quality assurance software has received the “Best of Show Award-Most Innovative Product” at Technology Marketing Corporation (TMC??)’s INTERNET TELEPHONY Conference and EXPO West 2008.
09/25/2008	Point-of-Sale Technology and Service Provider Relies on Kaseya for Greater Control Over Growing Global Network Remote and Automated IT Management Solution Enables Fast Help Desk Resolution and Software Updates.
09/24/2008	The American Bankruptcy Institute Selects Parature Customer Service™ Software Parature's Dynamic Software Suite for Associations Enables Efficient Member Support Vienna, VA (PRWEB) September 24, 2008 -- Parature, the global leader in http://www.parature.com/customer-service-software.aspx [on-demand customer service software]], announced today that the American Bankruptcy Institute (ABI) has selected Parature Customer Service™ software to manage the support needs of their 12,000 members.
09/24/2008	TouchStar's Nine Years in Business and Strong Growth are Highlighted by ColoradoBiz Magazine TouchStar is Recognized Among the Top 100 Colorado Businesses by ColoradoBiz Magazine Denver, CO (PRWEB) September 24, 2008 -- TouchStar, a world leader in http://www.touchstar.com/Call-Center-Software.htm [call center software __title__ Call Center Software], was recognized by ColoradoBiz Magazine for its place among the top 100 Colorado businesses.
09/23/2008	ABS Acquires IT Services Firm Blue Pyramid: Acquisition Strengthens ABS's Network Support and Service Portfolio ABS Associates has strengthened its networking support and services division by acquiring the firm Blue Pyramid.
09/22/2008	LogMeIn® Extends Intel® vPro™ Capabilities to Remote Service Providers for "Below the OS" Support and Management over the Internet Award-Winning LogMeIn IT Reach® and Rescue® First Software Certified By Intel to Support Intel's® Latest Remote PC Assistance Capabilities.
09/17/2008	Web Help Desk Software Integration With Apple Remote Desktop Leading cross-platform help desk software solution, Web Help Desk, announced seamless integration with Apple Remote Desktop 3, Apple's award-winning desktop management system for Mac OS X.
09/17/2008	Msnbc.com Selects Zendesk for IT Support Enterprise 2.0 help desk SaaS solution enables agile IT support.
09/12/2008	iQor Names New Head of Philippines Maneesh Goswami Joins iQor from IBM to Lead Rapid Expansion in the Philippines New York (PRWEB) September 12, 2008 -- iQor, a global business process outsourcing and call center services company, has appointed former IBM Executive Maneesh Goswami as SVP, Operations, Philippines.
09/10/2008	iQor Announces Launch of ProQor℠ World's Most Advanced Application for People Management in Call Centers New York, NY (PRWEB) September 10, 2008 -- www.iqor.com [iQor]], a global business process outsourcing and call center services company, today unveiled ProQor℠ - the most advanced human resource management application in the BPO or call center industries.
09/09/2008	Zendesk Releases Salesforce Application Integration Enables customers of the industry leading CRM to deliver agile support with Enterprise 2.0 help desk.
09/04/2008	Moosejaw Spreading the 'Madness' Across Channels Multi-channel is for the birds. Internet Retailer Hot Top 100 retailer, Moosejaw Mountaineering is focusing on customer-centricity and cross-channel optimization.
09/02/2008	LiveTime Releases Spanish Edition of its Web 2.0 Service Desk LiveTime's ITIL Service Desk simultaneously delivers English or Spanish based upon the clients operating system.
09/02/2008	eBillme™ and CardinalCommerce Extend Cash Checkout to More Online Retailers : New online merchants have launched the eBillme payment option as a credit card alternative for shoppers eBillme, the only alternative payment option that leverages online banking for eCommerce checkout online and in the call center, and CardinalCommerce, the worldwide leading provider of payment brands, today announced new eCommerce merchants that have added eBillme as a checkout option using Cardinal Centinel??, the Universal Merchant Platform.
08/26/2008	LogMeIn Previews New "Instant Chat" Functionality for LogMeIn Rescue New Functionality Can Speed Resolution, Lower Costs and Expands LogMeIn Support Beyond Technical Helpdesk.
08/22/2008	Developers of BoldChat Kick off Free Webinar Series Delving into Latest Live Chat, Email Management and Other Best Practices Bravestorm, the developers of BoldChat and a leading provider of live chat, e-mail management and click-to-call software, announced it is launching a free webinar series designed to arm customer care and sales professionals with proven, world-class online strategies.
08/22/2008	TouchStar is Ranked 40th in the US Telecommunications Industry by Inc. Magazine in 2008 TouchStar's New Enterprise Call Center Software and Software as a Service Call Center System will Continue to Fuel Rapid Growth.
08/21/2008	Web Help Desk Launches Version 9 Cross-Platform Help Desk Software Cross-Platform Web Help Desk Software Version 9 combines a more refined user experience with multi-tiered approval workflow and a revolutionary approach to asset management through plug-in architecture Fremont, CA (PRWEB) August 21, 2008 -- MacsDesign Studio LLC, developers of the leading cross-platform help desk software solution, Web Help Desk, today announced the availability of Version 9, a major update to its flagship service management solution.
08/21/2008	Digital Dialogue Experiences Record Call Center Volume : Increased Call Center Volume Indicates Growing Need for 24/7 Total Member Service Digital Dialogue, a PSCU Financial Services company and nationwide provider of 24/7 call center operations and software solutions to credit unions, achieved record call volume in the month of July.
08/18/2008	OAISYS?? Announces Latest Release of Tracer Call Center Software : Reveals New Market Strategy to Deliver Organization-wide Interaction Management Capabilities to SMB Market OAISYS, an industry leader in call recording solutions for small- and medium-sized businesses (SMB) and call centers, today proudly announced the availability of the latest release of Tracer, the company’s award-winning professional interaction management software.
08/13/2008	Resource Dynamics Releases New Feature Packed Tele-Support HelpDesk Version 4.0, Software for Customer Service, Tech Support, Call Tracking and Help Desk Tele-Support HelpDesk, a powerful stand alone customer support help desk which also integrates with popular CRM software, including ACT!, GoldMine, Outlook, Exchange Server, and Microsoft BCM, today released its new version 4.0 containing exciting new features, including work flow, task management, web form capture, user definable screens, screen capture, and powerful known issues (bug) tracking.
08/12/2008	SharePoint-based Help Desk Solution Improves Town of Oakville's Issue Resolution SharePoint-based Help Desk Solution from SharePointHQ Improves Town of Oakville's Issue Resolution through its SharePoint 2007 Portal Toronto, ON, Canada (PRWEB) August 12, 2008 -- SharePointHQ, a leading provider of training, professional services, hosting, web parts and solutions for Microsoft® SharePoint®, announced today the successful deployment of its SharePoint-based HelpDesk solution for the Town of Oakville.
08/11/2008	Winsper Lands Two New Accounts -- All Focused on "C-Suite" Marketing Winsper announced today that it has been hired by two business-to-business technology accounts.
08/11/2008	Digital Dialogue Enhances Total Member Care Suite with DigiKnow : Online knowledge base tool centralizes data for credit union staff, members Digital Dialogue, a PSCU Financial Services company and nationwide provider of 24/7 call center operations and software solutions to credit unions, has launched DigiKnow, a unique online knowledge base and query tool that organizes credit union information into a database that members and staff can access quickly and easily through a basic question format.
08/11/2008	TouchStar and IP-Converge Partner to Implement the Leading Predictive Dialing and Call Center Technology in Asia IP-Converge will Integrate TouchStar's World Class Predictive Dialer and Call Center Software to Increase Productivity and Reduce Operating Costs Denver, CO (PRWEB) August 11, 2008 -- TouchStar, the world's premier http://www.touchstar.com/Predictive-Dialer.htm [predictive dialer __title__ Predictive Dialer] and a rapidly growing call center software developer, has partnered with IP-Converge to implement http://www.touchstar.com/ [TouchStar __title__ TouchStar]call center technology in Asia.
08/07/2008	OAISYS?? Talkument™ Wins 2008 TMC Labs Innovation Award : Voice Documentation and Collaboration Solution Honored for Contribution to Communications Industry OAISYS, an industry leader in call recording solutions for small- to medium-sized businesses (SMB) and call centers, is pleased to announce Technology Marketing Corporation (TMC) has named the Talkument voice documentation and collaboration solution as a 2008 TMC Labs Innovation Award winner from Customer Interaction Solutions magazine.
08/06/2008	Fuze Digital Solutions Teams with gethuman.com in a First Time Consumer Survey About Customer Support During the month of August consumers can share their expectations about customer support at gethuman.com.
08/05/2008	LogMeIn Enables Integration with Mission Critical Helpdesk and IT Support Tools Releases standardized web services for its award-winning on-demand support tool.
08/04/2008	Digital Dialogue Signs 100th Total Member Care Client : Company milestone reflective of industry demand for direct call center services Digital Dialogue, a PSCU Financial Services company and nationwide provider of 24/7 call center operations and software solutions to credit unions, has signed Reno, Nev.-based Clearstar Financial Credit Union as its 100th Total Member Care call center client.
07/31/2008	The Jewish Theological Seminary Selects Parature Customer Service™ Software On-Demand Software Suite Enables Efficient Community Support Vienna, VA (Vocus) July 31, 2008 -- Parature, the global leader in http://www.parature.com/customer-service-software.aspx [on-demand customer service software], announced today that The Jewish Theological Seminary (JTS) has selected Parature Customer Service™ software to manage the service and support requests of their students, faculty and staff.
07/28/2008	Parature Webinar Explores Integrated Phone Support Channel for Improved Productivity Establish a Direct Connection between Parature Customer Service Software and Angel.com's Interactive Voice Response (IVR) Software Vienna, VA (PRWEB) July 28, 2008 -- Parature, the global leader in http://www.parature.com/customer-service-software.aspx [on-demand customer service software]], announced today that it will sponsor a free webinar offering customer service and support professionals insight into the advantages of http://www.parature.com/integration.aspx [integrating their Parature Customer Service™ software] with Angel.com's Interactive Voice Response (IVR) software.
07/28/2008	FedFinancial Federal Credit Union Implements Digital Dialogue's Outbound Program : 24/7 Call Center Outreach Service Offering Improves Member Acquisition Rate Digital Dialogue, a PSCU Financial Services company and nationwide provider of 24/7 call center operations and software solutions to credit unions, recently extended its outbound program to Rockville, Md.-based FedFinancial Federal Credit Union, which provides financial services to federal employees and their family members in the Washington, D.C.
07/23/2008	TouchStar Addresses Marketplace Concerns Head On TouchStar's CEO, Steve Bederman, Addresses Comments Made to its Clients and Prospects Denver, CO (PRWEB) July 23, 2008 -- TouchStar, a world leader in call center technology, today directly addressed false comments that have been made to TouchStar clients and prospects.
07/21/2008	Dial Connection selects Payment VisionA? to offer electronic payment gateway services to customers of its call center software, Dial Connection Prospecting and Telemarketing System (DPTS) Dial Connection, one of the leading providers of call center productivity solutions for the banking, collections, and mortgage industry announced today that customers of its DPTS Enterprise Edition will have access to the gateway services of Payment Vision®, the popular payment gateway powered by Autoscribe Corp.
07/17/2008	Sentinel to Offer Payment Vision Gateway Svcs to Users of Its Collection Software, eCollections Sentinel Development Solutions, one of the leading providers of receivables management software for the collections industry, announced today that customers of its collection management software, eCollections, will have access to Payment Vision Gateway Svcs, through Autoscribe’s PayAPI 2.0 web service.
07/16/2008	BFrame Selects Payment VisionA? to Offer Payment Gateway Services to Customers of Its Debt Recovery Management System BFrame Data Systems, one of the leading providers of receivables management software for the collections industry, announced today that customers of its debt recovery software, BFrame Debt Recovery Management System, will have access to the gateway services of Payment Vision®, the popular payment gateway powered by Autoscribe Corp.
07/15/2008	Call Centers Demand Better Business Continuity; Inova Solutions Offers High-Availability Capability Only 29% of North American contact centers have tested disaster recovery plans, lowest in the world.
07/15/2008	LogMeIn Offers Fast, Easy Remote Support Tools for Point-of-Sale and Kiosk Providers New LogMeIn program increases uptime while decreasing support costs.
07/15/2008	SharePointHQ Introduces SharePoint Help Desk Solution SharePointHQ HelpDesk Offers Small and Medium-sized Companies a Fully Integrated SharePoint-Based Help Desk Solution Toronto, Canada (PRWEB) July 15, 2008 -- SharePointHQ, a leading provider of training, professional services, hosting, web parts and solutions for Microsoft® SharePoint®, announced today the release of its SharePoint HelpDesk solution for both Windows SharePoint Services 3.0 (WSS 3.0) and Microsoft Office SharePoint Server 2007 (MOSS 2007).
07/15/2008	Javelina Software announces ViperGuard Security tool for Active Directory Administrators allows end-users to reset their own passwords.
07/10/2008	LogMeIn Rescue Now Available on the Force.com AppExchange from Salesforce.com - Provides Customers with SaaS Solution for Remote Support LogMeIn Rescue for Force.com AppExchange Provides Customer Contact and Case Management Woburn, Mass.
07/09/2008	Digital Dialogue Adds Tracy Blakely to Management Team : Company Growth Spurs Executive Team Expansion Digital Dialogue, a PSCU Financial Services company and nationwide provider of 24/7 call center operations and software solutions to credit unions, announced the addition of Tracy Blakely as director of Member Experience.
07/07/2008	LiveTime Releases New ITIL Service Desk Virtual Appliance for Sun xVM and VMware ITIL Service Management and Help Desk Virtual appliance includes LiveTimes' latest JeOS with symmetric multiprocessing and decreased memory footprint for customers and SaaS providers.
07/02/2008	Angel.com Streamlines the Lead Management Process with ProspectConnect Powered by TARGUSinfo Automated Lead Capture Through IVR Allows for Immediate Follow-up of "Near-Miss" Phone Prospects and More Personalized Caller Interactions.
06/20/2008	Zendesk Secures $0.5M Seed Investment, Pageflakes Co-founder Christoph Janz Joins Advisory Board Zendesk, creator of the first and only true "Help Desk 2.0" solution, today announced that it has raised $0.5M from private investors.
06/17/2008	Angel.com Integrates Secure Voice Authentication Technology from VoiceVerified® Voice matching allows callers to securely identify themselves in seconds while reducing costs.
06/12/2008	SeaTip Software Systems, Inc. Selects Payment VisionA? to Offer Automated Electronic Payment Gateway Services to Customers of Its Loan Servicing System, LIMSA? SeaTip Software Systems, Inc., a leading provider of receivables management software for the loan servicing industry, announced today that customers of its loan servicing software, LIMS, (Loan Information Management System) will have access to the gateway services of Payment Vision®, the popular payment gateway powered by Autoscribe Corp.
06/12/2008	Elsinore Technologies Releases Version 5.0 of IssueNet Enterprise Issue Management Software Elsinore Technologies, developer of IssueNet enterprise issue management software, today announced the release of IssueNet 5.0.
06/10/2008	Parature Announces Integration Partnership with Crisp Thinking The global leader in on-demand customer service software partners with the online child protection specialists for safe online gaming.
06/04/2008	Mediware Selects Soffront CRM to Implement ClosedLoopa?? Customer Care Program Soffront CRM chosen over competitors for versatility and robust features.
06/03/2008	TouchStar, a World Class Call Center Technology Developer, Announces Its 2008 User Group Conference in Vail Innovative call center solutions will be revealed at TouchStar's largest event in 24 years.
06/02/2008	LiveTime Achieves AT&T Enterprise Certification for iPhone Compatible ITIL Service Desk and Help Desk Software LiveTime's ITIL Service Management suite 100% certified for the iPhone over AT&T networks.
05/22/2008	National Foundation Selects Parature Customer Servicea?? Software Dynamic Software Suite Enables Efficient Streamlined Member Support Vienna, VA (PRWEB) May 22, 2008 -- Parature, the global leader in on-demand customer service software , announced today that the American Legacy Foundation® has selected Parature Customer Service™ software and is just one of the many organizations using it to manage the inquiries they receive about the organization, advertisements, grants, and general FAQs.