Contactual's award winning solution enables organizations provide an exceptional customer experience through increased service levels and first call resolution, while dramatically lowering costs by eliminating the need to purchase specialized hardware and software. Our innovative hosted solution seamlessly supports multiple customer interaction mediums - phone, email & chat - with integrated case & contact management, knowledgebase, IVR, monitoring, recording and reporting functionality.
Product Features
- Call Tracking
- Chat Functionality
- Complaint Monitoring
- Customer Queuing
- Incoming Call Management
- Knowledge Base Integration
- Periodic Reporting
- Self Service Features
Show More Product Features
Product Details
- Platforms:
- Web Based
- Support:
- Regular Business Hours
About Contactual
- Year Founded:
- 2000
- Location:
- California - United States
- Number of Customers:
- Not Available
- Industries Served:
- Business Services, Financial Services, Outsourcing, Manufacturing, Real Estate, and more
- Stock Symbol:
- Not Available
- Annual Revenue:
- Not Available
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