Parature Customer Service Software
by Parature
Parature is dedicated 100% to on-demand customer service and support software. Unlike point solutions and add-ons to large CRM systems, we focus solely on first-class service and support that gives your organization an outstanding, consistent support presence with a competitive edge. Parature Customer Service software integrates the customer portal, rich knowledgebase and full trouble ticket software in one dynamic, unified system that manages all your support needs.
- Alerts / Escalation
- Call Tracking
- Chat Functionality
- Complaint Monitoring
- Custom User Interface
- Customizable Fields
- Customizable Functionality
- Customizable Reporting
- Data Import/Export
- Email Tracking
- Knowledge Base Integration
- Multi-Language
- Reporting
- Sales Integration
- Self Service Features
- Service Renewal Notices
- Trouble Ticketing
- Work Order Management
Available on the following platforms: Web Based
Support available: 24/7, Online/Self Service
About Parature
Year Founded: 2000
Location: Virginia - United States
Number of Customers: 800+
Industries Served: Technology, Software, Associations, Gaming, Education, Interactive Media, Manufacturing, Services
