i-Sight Service & Complaint Software
by Customer Expressions
Improve your efficiency and boost customer satisfaction. i-Sight enables you to quickly and accurately respond to customer service requests submitted through any channel. i-Sight is integrated web based case management software for managing customer service inquiries and complaints. Quickly record new inquiries, use call scripting, manage incoming emails, cusotmize workflow and assignment, and monitor your performance.
- Alerts / Escalation
- Call Tracking
- Complaint Monitoring
- Custom User Interface
- Customizable Fields
- Customizable Functionality
- Customizable Reporting
- Data Import/Export
- Email Tracking
- Incoming Call Management
- Knowledge Base Integration
- Lead Tracking Integration
- Legacy System Integration
- Multi-Language
- Reporting
- Self Service Features
- Trouble Ticketing
- Work Order Management
Available on the following platforms: Web Based
Support available: 24/7
About Customer Expressions
Year Founded: 1999
Location: Ontario - Canada
Number of Customers: over 150
Industries Served: financial services, manufacturing, consumer services, and government
