WebQA Customer Service
by CustomFAQs Solutions
Flexible, Scalable, Powerful and Easy to use, CustomFAQs provides a complete suite of online customer support solutions. Dynamic FAQ/Knowledge Base, Custom Service Request, Questions tracking, E-mail management, Online Chat, Surveys. 8 Customers out of 10 will find their answers online. Create now an online Personal Relationship with new and existing customers. Reduce costs and frequency of incoming service requests.
- Alerts / Escalation
- Call Tracking
- Chat Functionality
- Complaint Monitoring
- Custom User Interface
- Customer Management
- Customer Queuing
- Customizable Fields
- Customizable Functionality
- Customizable Reporting
- Data Import/Export
- Email Tracking
- Knowledge Base Integration
- Lead Tracking Integration
- Legacy System Integration
- Mobile Access
- Multi-Language
- Periodic Reporting
- Reporting
- Self Service Features
- Trouble Ticketing
- Work Order Management
Available on the following platforms: Windows, Web Based, Other
Support available: 24/7, Online/Self Service
About CustomFAQs Solutions
Year Founded: 2001
Location: British Columbia - Canada
Industries Served: Consumer Goods, Education, Finance
