Tracker

by PhaseWare

Year Founded: 2005
Location: Texas - United States
Industries Served: Software, Medical, High-Tech, and IT Services

Visit homepage

Increase First Contact Resolution (FCR)! Tightly integrated with Outlook to create email responses and tickets from Outlook with a single click. Available on-premise and as a web-based solution, Tracker nimbly handles alerts and escalations, complex event processing, SLA management and billing, and support ticket tracking. It also keeps track of ticket duration and time spent on the ticket (time tracking).

  • Alerts / Escalation
  • Appointment Management
  • Automatic Customer Notices
  • Call Tracking
  • Chat Functionality
  • Complaint Monitoring
  • Custom User Interface
  • Customer Management
  • Customer Queuing
  • Customizable Fields
  • Customizable Reporting
  • Data Import/Export
  • Download Manager
  • Dynamic FAQ
  • Email Tracking
  • For Construction
  • Incoming Call Management
  • Knowledge Base Integration
  • Lead Tracking Integration
  • Mobile Access
  • Online Forums
  • Periodic Reporting
  • Reporting
  • Rich Content Management
  • Sales Integration
  • Self Service Features
  • Service Renewal Notices
  • Software Development Kit
  • Trouble Ticketing
  • Work Order Management

Available on the following platforms: Windows, Web Based, Mac
Support available: 24/7, Regular Business Hours, Online/Self Service