Tracker
by PhaseWare
PhaseWare is a company dedicated solely to customer service & support software - providing a powerful, flexible solution that manages the complete customer service spectrum from Help Desk to Self Service. PhaseWare is the most effective way to serve, support, retain and maximize the value of every customer. An affordable solution that reduces the overall cost of customer support while enhancing the customer's experience and adding value to your products/services/company.
- Alerts / Escalation
- Appointment Management
- Automatic Customer Notices
- Call Tracking
- Chat Functionality
- Complaint Monitoring
- Custom User Interface
- Customer Management
- Customer Queuing
- Customizable Fields
- Customizable Functionality
- Customizable Reporting
- Data Import/Export
- Download Manager
- Dynamic FAQ
- Email Tracking
- Incoming Call Management
- Knowledge Base Integration
- Lead Tracking Integration
- Legacy System Integration
- Online Forums
- Periodic Reporting
- Reporting
- Rich Content Management
- Sales Integration
- Self Service Features
- Serves Construction
- Service Renewal Notices
- Software Development Kit
- Trouble Ticketing
- Work Order Management
Available on the following platforms: Windows, Web Based
Support available: 24/7, Regular Business Hours, Online/Self Service
About PhaseWare
Year Founded: 2004
Location: Texas - United States
Number of Customers: 75
Industries Served: Software, Medical, High-Tech, and IT Services
FREE QUOTE / DEMO
Request more information from PhaseWare.