With a robust feature set and best-practice workflows out-of-the-box, EnterpriseWizard provides a complete process automation solution for Customer Service. Handling everything from support tickets to change requests, contract renewals, assets, surveys, and even timekeeping on a single integrated platform, it can be rapidly customized to map your most complex and unique processes, without programming. 100% Web-based, it is scalable, affordable, and available for SaaS or in-house installation.
Product Features
- Alerts / Escalation
- Appointment Management
- Automatic Customer Notices
- Call Tracking
- Chat Functionality
- Complaint Monitoring
- Custom User Interface
- Customer Management
- Customer Queuing
- Customizable Fields
- Customizable Functionality
- Customizable Reporting
- Data Import/Export
- Download Manager
- Dynamic FAQ
- Email Tracking
- For Construction
- Incoming Call Management
- Knowledge Base Integration
- Lead Tracking Integration
- Legacy System Integration
- Mobile Access
- Multi-Currency
- Multi-Language
- Periodic Reporting
- Reporting
- Rich Content Management
- Sales Integration
- Self Service Features
- Service Renewal Notices
- Software Development Kit
- Trouble Ticketing
- Work Order Management
Show More Product Features
Product Details
- Platforms:
- Windows, Web Based, Mac, Linux/Unix, Other
- Support:
- 24/7, Regular Business Hours, Online/Self Service
About EnterpriseWizard
- Year Founded:
- 1991
- Location:
- California - United States
- Number of Customers:
- 250
- Industries Served:
- Financial Services and Banking, Software Services, Software Products, Education, Technology Services
- Stock Symbol:
- Not Available
- Annual Revenue:
- $2-10 Million
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