ManageEngine SupportCenter Plus
by ManageEngine
A CRM with specific focus on customer interaction(Service) management. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level. Unlike other CRM tools in the market focusing on sales-force automation, SupportCenter Plus offers an integrated customer interaction management(Customer SupportDesk),customer experience management, account & contact management, SLA management, customer self-service, and more
- Alerts / Escalation
- Appointment Management
- Call Tracking
- Custom User Interface
- Customer Management
- Customer Queuing
- Customizable Fields
- Customizable Functionality
- Customizable Reporting
- Data Import/Export
- Email Tracking
- Incoming Call Management
- Knowledge Base Integration
- Multi-Language
- Periodic Reporting
- Reporting
- Self Service Features
- Service Renewal Notices
- Trouble Ticketing
- Work Order Management
Available on the following platforms: Windows, Web Based, Linux/Unix
Support available: Regular Business Hours
About ManageEngine
Year Founded: 1996
Location: California - United States
Industries Served: All
