SYNTHESYS
by Noetica
Noetica's SYNTHESYS call center management software provides the most intuitive agent guidance technology on the market by combining SOA (Service Oriented Architecture) and BPM (Business Process Management) techniques delivered through a unique visual logic-mapping interface. With SYNTHESYS you can build your own Customer Interaction Management Solution and adapt your Agent User Interface quickly and easily to your existing infrastructure without any programming.
- Alerts / Escalation
- Appointment Management
- Call Tracking
- Chat Functionality
- Complaint Monitoring
- Custom User Interface
- Customer Management
- Customer Queuing
- Customizable Fields
- Customizable Functionality
- Customizable Reporting
- Data Import/Export
- Email Tracking
- Incoming Call Management
- Lead Tracking Integration
- Legacy System Integration
- Periodic Reporting
- Reporting
- Sales Integration
- Self Service Features
- Trouble Ticketing
Available on the following platforms: Windows, Web Based
Support available: 24/7
About Noetica
Year Founded: 1997
Location: United Kingdom
Number of Customers: 70
Industries Served: Call Centre and Customer Management Organisations, e.g. in Finance, Outsourcing, Media, Government
