TeamSupport.com
by Muroc Systems
Year Founded: 2008
Location: Texas - United States
Industries Served: Software
TeamSupport is a web based customer support management solution. In short, we help companies excel at managing their customer support communications through the channel most comfortable to them - telephone, web, e-mail or chat - all from the cloud. TeamSupport also helps companies break down departmental silos and enhance communications. Easily share data & keep everyone in the loop - including the customer base. Effortlessly turn emails into tickets and consolidate exchanges in one place.
- Alerts / Escalation
- Appointment Management
- Automatic Customer Notices
- Call Tracking
- Chat Functionality
- Complaint Monitoring
- Customer Management
- Customer Queuing
- Customizable Fields
- Customizable Functionality
- Customizable Reporting
- Data Import/Export
- Dynamic FAQ
- Email Tracking
- For Construction
- Incoming Call Management
- Knowledge Base Integration
- Legacy System Integration
- Mobile Access
- Periodic Reporting
- Reporting
- Rich Content Management
- Sales Integration
- Self Service Features
- Service Renewal Notices
- Trouble Ticketing
- Work Order Management
Available on the following platforms: Web Based
Support available: Regular Business Hours, Online/Self Service
