User Reviews

Version Info: N/A
Purchased Date: September 01, 2009

Director of Operations, Bryant, Hodge & Associates LLC
June 15, 2010

Pros

I've used alot of dialers over the years and this one is by far the best there is. Predictive dialing keeps our agenst on the phone with more productive talk time for our payroll hours. Our agents make 3x more calls than by hand dialing alone.
Many state regulations require us to record all calls, both incoming and outgoing. LiveVox offers a blended call environment and records all calls which go through. They even provide a downloadable MP3 of each call and an excel file for proper databasing of call information.
Lets not mention the outstanding reporting capabilities. You'd have to use it to believe it!

Cons

Must hit monthly minimum

For the record, our call center makes 20,000 calls a day and have no problems hitting the low monthly minimum. But I couldn't think of any actual cons.

Overall

If your not using LiveVox, your wasting your time, money and manpower. No other dialer compares.