Comtech Systems

Collect!

5 / 5 23 reviews

Who Uses This Software?

Collect! is used as a stand-along collection software, or as part of large companies' workflow. Collect! can satisfy all sizes of businesses; add functionalities as your business grows.


Average Ratings

23 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $79.00/month
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Comtech Systems
  • www.collect.org
  • Founded 1988
  • Canada

About This Software

Collect! is leading the way with an easy-to-use, comprehensive solution for the credit & collection industry. Collect! is built with first and third party collection businesses in mind. Collect! is highly customizable, offers many automations and interfaces to make the best use of your operators' time. Collect! is chosen by more than 1,400 companies in 40 countries, helping receivables management professionals organize their operations, enhance staff performance and improve profitability.


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Features Checklist

  • Agency Management
  • Auto-Dialer
  • Automated Notices
  • Callback Scheduling
  • Client Management
  • Commission Management
  • Compliance Management
  • Contact Management
  • Credit Bureau Reporting
  • In-House Collections
  • Payment Plans
  • Transaction Management

Product Reviews

Fantastic software. Excellent support

Apr 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: pur agency had had an amazing experience with this software. We had some issues setting up our server. They set us up with demo versions so we could get started immediately. Once our end was set up they very quickly transferred us over. Our IT costs were low because of their speed. Then we got the software and started using it. Very easy to navigate. Support was unbelievable. The support staff at the main office gave me as much time as I needed. Was friendly and knolwedgable. Awesome product. And the price is about 1/3 that of the competitors. The competitors I researched also did not seem to have the options that collect! Offered and were more catered to law firms. Very happy with the software and glad to know that I can call anytime and speak with an agent who is more than happy to help. Keep up the good work guys

Best Collection Software Ever

Apr 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Flexibility

Overall: We've been a Collect user since 1995. Best feature is that most of the customization we can do here without paying for programmers and/or waiting for finished product. Most elements cab be changed in minutes as needs present themselves. I can't overstate the sense of security we get from knowing when we need them, they are there. They are easily the best vendor relationship we have and I highly recommend you use them.

User friendly, fully customizable, fast & reliable customer service

Apr 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Customizations, user friendly

Cons: Not using all available features

Overall: We've been very happy with Collect! since migrating to their software, some 7 years ago. New collectors have a very short learning curve as many industry-specific features are pre-programmed and easy to find. We've found the ability to write our own customized reports and create intricate contact plans to be one of the greatest benefits. We would definitely recommend this product to another collection agency.

Super Collection Software

Apr 11, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: I've been using Collect over 15 years and have experienced a very easy to use, full functional collection software. The software offers multiple reports to choose from as well as the capability to custom your own. Contact plans put you an automatic mode and again can be designed to fit your needs. Highly recommend taking it for a test drive you'll be pleasantly suprised

Very happy customer with our Collect! software - since 2002!

Apr 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I started the agency in 2001. When it was time to purchase collection agency software, I reviewed at least 50 different products. It was overwhelming. I was able to narrow my search down to three, each included demos, at which point I hired a consultant for a second opinion. Collect! was by far the cheapest, almost too good to be true, and I was hesitant but felt it was the most functional of all three. The consultant agreed. I purchased it and we have been using it ever since. Our customers love it, as well. Excellent product and service!

Collect! Software , The application you need to help you Collect

Apr 10, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Our company has been in the Debt Collection business for over two years and have successfully recommended Collect! to a major client to assist with their debt collection activities. Collect! was recommended because of its ease of use, features, packaged reports that were immediately usable and great technical support to it's customers.

Collect! A Software that helps you Collect!

Apr 10, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It's user friendly and easy to train on

Cons: The report names, for our purposes, are always having to be adjusted in keeping with Non-US territories, as we operate predominantly under the British systems. This is costly at times because we have to pay for the customization of same.

Overall: Our company began as a startup in 2015 and after having reviewed several other Debt Collection applications decided to purchase Collect! because of its ease of use, features and packaged reports that were immediately available to its users.

The company's staff are readily accessible and their technicians are extremely responsive and knowledgeable about their product.

We have since referred another major client to the company to purchase the software.

Recommendations to other buyers: N/A

More than enough functionality for a small collection operation

Apr 10, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Functionality

Cons: Wish there had been more training and personal assistance at setup

Overall: We have been using Collect for about two years for property management collections and find that it has more than enough functionality for a small collections operation. We have had issues which were resolved by customer service, and they are very helpful in writing custom reports as well. The only real con is that I wish I had more time to learn about the full capabilities, using the many tutorials available.

Looked around and found this to best bang for buck

Apr 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Features, robustness and service

Cons: Require support to create custom reports and not have interface with accounting software.

Overall: When starting collection agency, I found Collect to have most features available for one time license fee. Great sales and support team, always there when if I need them.

President

Apr 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to Learn and their support

Cons: That its in USD and not in CAD

Overall: 100% Reliable
Dependable in their support!
Great software for my business
Collect! has been with me from the first day, easy to learn.

Recommendations to other buyers: No need to look into any other software. Collect! is the one for your business

One of my best business decisions.

Apr 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Flexibility and reliability.

Cons: None really.

Overall: I have used this program for 15 years and am extremely pleased with its functionality and the support from Comtech that I receive. It was a little daunting at first setting up the program to fit our legal collection practice but this would be my one and only criticism. Once we set CV11 up to run our collection practice it was amazing to see the turn key operation. We are a collection law firm and we were able to have CV11 run all aspects of our practice from the first debtor contact letter to the production of our summons and complaint, preparation of judgment and subsequent enforcement subpoenas. Even after 15 years we are still only using a small portion of the programs capability. The support I receive from Comtech cannot be matched in my opinion. In todays age when one must wait hours or days for help Comtech responds quickly whether it's a critical issue or a simple fix to a misbehaving report. They are a pleasure to deal with and I feel very fortunate having them as our collection software program company. I am very confident you will not be disappointed if you choose their program.

Effective Management Program

Apr 06, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Cost and effectiveness

Cons: Some search results could be expanded to reflect debtor name / client name

Overall: Experienced on CUBS I moved to Collect in 1998 in version 5. This is a very flexible program enabling smaller operations to provide customization that at times surpasses national service providers. Operationally fast with a limited learning curve for users at all levels.

Recommendations to other buyers: I have dealt with the company through management changes as well as tech representative changes and the quality of service and program development has been consistent.

Best Collection Software for Buck!

Apr 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Our company has used Collect for over a decade. I have become very familiar with the software and its features over the years. I have watched Collect software grow and improve with each version they release. They listen to their clients and take suggestions to better the product. The best quality of the software is that it can be customized to work exactly as you want. The report writing is pretty straight forward and with little effort you can find answers to questions in the comprehensive online help index. Should you need support, their staff are friendly and helpful. Love it.

Excellent and Reliable Software

Apr 06, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use and inexpensive

Cons: Could use some user interface improvements. Looks old.

Overall: I've been using Collect! for several years as a small collection firm. It has been easy to use, reliable, and there's plenty support documentation that has helped me without having to call them. It was also very competitively priced. I highly recommend it.

Recommendations to other buyers: No

A Turnkey Solution

Mar 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: flexibility to customize and the robust help pages on line that are also well indexed.

Cons: Having multiple as opposed to just 1 "Schedule if" option in a Contact Plans would allow us to make the software "smarter" at an operational level. Multi-level "if/and/or" logic in contact plans would bring the software to a completely new level

Overall: Stock functionality is everything you need. What makes Collect! such a great product is the level of customization you're able to do to suit your organizations particular needs. Do it yourself or, contract your program work to the responsive & knowledgeable support team at Collect! Exceptionally robust help pages, well indexed on-line for those who want to do-it-yourself.

Recommendations to other buyers: Having multiple as opposed to just 1 "Schedule if" option in a Contact Plans would allow us to make the software "smarter" at an operational level. Multi-level "if/and/or" logic in contact plans would bring the software to a completely new level

Need software that changes as your business changes? COLLECT does just that!

Mar 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Collect allows me to work smarter - not harder! I have been using this software for 15 years now and although I've changed many vendors over the years, Collect is the one vendor I have been so pleased with that I would never consider changing. I love that I am not a held hostage to my database and instead, I can alter Collect to fit my business needs! If 500 people were using Collect, I can promise you that no 2 databases will even come close to being the same! Not many other products allow this flexibility. With most software, you get what you get - like it or not. But not with Collect I can change or create those things I am not happy with. I utilize 4 different databases within Collect to fit the needs of my business and my clients. In the 15 years of using Collect there has not been anything the programmers could not produce for me! And unlike most vendors, my calls are always answered by a live person! I simply can not say enough GREAT things about the staff at Collect! It's rare to get to work with folks that love what they do and treat your problem, whether big or small, with a sense of urgency. I've often wondered......."Why isn't everyone using Collect?"

Great product

Mar 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ability to customize.
Reporting options.

Cons: Lack of training by Comtech, way too much "self teaching". I feel there's still so much more that I do not know how to utilize but running a small business does not afford me time to spend trying to learn from tutorials.

Overall: I've been using this software for over 16 years and it has more than met our needs and expectations.

Excellent Collection Industry Software

Mar 13, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Collect! is full featured, highly customizable and easy to use.

Cons: nothing really comes to mind

Overall: We've been users of Collect! since 2004 when we had a single collector. Collect! has seamlessly grown with us to our current 15 licenses. We selected Collect! due to its affordability and functionality - we've not been disappointed. They have a responsive support team and extensive online help documents which often allows us the ability to answer our own questions on the fly. Collect! continues to evolve as the industry has evolved. I highly recommend Collect! for a start-up and for the experienced agency looking to make a change.

Recommendations to other buyers: Download a trial version and poke around. You'll see why Collect! is a great solution for the small to medium sized agency.

Collect! Testimonial

Feb 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Richness of features and ease of use top the list.
Total cost of operation is exceptional.
Great customer service.

Cons: Unable to identify any Cons.

Overall: thoughhasWe have been very fortunate to use Collect! as our collection software for 20 years. During that time our business has evolved dramatically and so Our original ts were, There is no way this PC based software can fulfill our needs at a price like that. But, it has exceeded our expectations in flexibility, versatility, design forethought and ease of use. Even today, there are many aspects of this solution that we do not fully take advantage of. You won't believe the total cost of operation, it is less than 20% of our prior in house developed solution.
Also, you can plan on extended service life for your server. Upgrades do not push you prematurely out of your hardware. We have experienced a five to seven year life on servers.
It really comes down the business model Comtech has chosen to implement:
1. Superior customer service by hiring real people to answer the phone. Sometimes it in Australia or Europe, but they are always able to help solve our problem.
2. Surprisingly affordable customization of reports and import projects. So cheap in fact that we don┬┐t even think of hiring our own people to do the function.
3. Finding and hiring good people and training them before client interaction. Always helpful, knowledgeable and polite, we truly feel that they care about us and our problem and provide us with solutions faster and cheaper than we anticipated.
Comtech's staff has become a part of our family. Let them become part of yours!
BOTTOM LINE: is the price performance ratio Collect allows you to have and at the same time remain competitive in a difficult industry.

Recommendations to other buyers: The best of both worlds, price and performance.

BEST COLLECTION SOFTWARE

Mar 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We are Botswana based (Southern Africa) and first in this country to use this software .so far is the best and very quick .The team is also helpful

We have been using this system for well over 15 years, we love it and it is very easy to use

Aug 07, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Cannot say enough about this software, we have loved it from day one and still do, it does everything we need for collections, I would recommend this to anyone that has a collection or billing office!!!

Outstanding Software & Superb Customer Service

Aug 06, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been using this software since 2002. I have changed letter vendors and merchant service vendors but the one vendor I would NEVER consider changing is my software vendor! Collect allows me to grow my business and is capable of handling anything I need (reports, batch processes, etc.) The key feature of Collect, in my opinion, is that it's not just a pre-packed off the shelf software where you get what you get and now you're stuck! There has not been one thing Collect has not been able to handle for me. Their team of technical programmers are amongst the BEST I've ever worked with. If there is something I need, such as a new report that will make my job easier, all I have to do is call the support team and I get it! I don't know of any other software that you can do this with. Their custom services are extremely affordable. I recently had the team write a report for me that will save me hundreds of man-hours - which is $ saved for my company! The report costs me $130.00 but it will save me over $15,000 in man-hours! I love that Collect is flexible to my business. It's almost like the software was written just for my business because as I grow - it grows with me.

Anyone wanting to talk to a Collect user that has years of experience is welcome to contact me. They have my number! I have no ties with Collect, such as being a vendor or getting paid for referrals, I took the time to review their software because I believe any business is losing time and money by not choosing Collect! I read something that said Collect was outdated......nothing can be further from the truth! Any software that has the flexibility to grow with your business and that can perform the functions that any business needs in their day to day operations is in the forefront of today's technology! Collect can appear to be difficult to use at first but trust me - if you buy a boxed software that does not allow the flexibility Collect does then it's just a matter of time before you start regretting that decision. I've been there with other vendors but not Collect!

Not Enough Can be Said

Feb 13, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: As with any program users will find issues with certain parts they find troublesome. Collect has been an incredible asset in our daily business. The only issue I could find is that I don't have enough time to learn all that Collect has to offer.
We began using Collect in 2010; from downloading a 2 user system to going virtual just a few years later. The journey has had it's moments, but the the technical support provided by Collect, made it easier than one would have thought. If you find an issue you can't easily resolve within your own company, Collect's tech support can easily resolve it for you. Not only are they helpful, but very knowledgeable and extremely patient.
What impresses me more than anything is that the company is always asking what can be changed to make our work easier. This not only comes from tech support or sales, but from the owner as well. As small as our company is, Collect still takes the time to ask us, What can we do to make your work and life easier. In today's world, that is rare.
My business will always be with Collect and I suggest anyone who is looking to upgrade their software try Collect. You won't be disappointed.