Who Uses This Software?

Multi-location dental groups, medium-sized practices, solo practices, and mobile clinics.


Average Ratings

26 Reviews
  • 4.5 / 5
    Overall
  • 4.7 / 5
    Ease of Use
  • 4.7 / 5
    Customer Service

Product Details

  • Starting Price
    $300.00/month
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Planet DDS
  • www.denticon.com
  • Founded 2003
  • United States

About This Software

Denticon cloud-based practice management software from Planet DDS greatly enhances the administration and profitability of dental practices. First to the cloud over a decade ago, Denticon was built to handle multi-location groups, solo offices, even mobile clinics. Eliminate IT overhead and access all of your data via web browser. Providers and patients can move easily between locations, while management can pull comprehensive reports for the whole enterprise. No more data islands.


Features Checklist

  • Appointment Management
  • Appointment Reminders
  • Claims Management
  • Clinical Charting
  • Document Management
  • Imaging
  • Patient Account Management
  • Patient Billing
  • Patient Records Management
  • Treatment Planning

Product Reviews

The ONLY multi-office software needed!

5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: As our company continues to grow, so does the need for our practice management software. Luckily, the developers at PlanetDDS understand this and are more than willing to accommodate our personal requests to have the software "work" for us. Better communication, better features, more bells and whistles each time they release a new version. Way to stay ahead of the average competition!

Pros: Accessed anywhere in the world! Multiple locations!

Cons: Needing to click on the "refresh" button to update our schedule.

Recommendations to other buyers: Don't get frustrated, watch the videos!

AWESOME SOLUTION FOR MULTI LOCATION PRACTICES

5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: WE HAVE USED IT FOR 5 YEARS IN MULTIPLE LOCATIONS. IT IS FLEXIBLE AND CAN BE USED NUMEROUS WAYS TO FIT HOW YOU DO THINGS.

Pros: easy to set up, no software issues to manage

Cons: graphics are not as good as other programs, some features are in strange locations and customizing different features can be a pain because trying to find the right screen to change things can be a pain.

Recommendations to other buyers: needs a better way to manage treatment plans. when patients come in over time treatment plans can get messy. It is the biggest problem in our office. if a patient comes in a lot they might have 10 plans and when you go to add a new one and a mistake is made it is a pain to fix. It would really help if you could archive plans once they were unaccepted. We do not like to delete them because we need record of everything we diagnosed.

Denticon is wonderful

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: Denticon is a wonderful secure online dental program. We completely appreciate that we have full access to our patient's records at all times from any place. The ease of the program and the constant upgrading of the site that is provided is so beneficial. Denticon has the best customer service and they are always welcoming to our suggestions and opinions.

Pros: The flows and eases of the program. The constant upgrading and that they listen to their customer's thoughts and suggestions.

Cons: The slowness of speed can be frustrating at times along with the delay (waiting for Denticon to respond)

Recommendations to other buyers: Denticon is so much better than other software

Denticon is a fantastic product! Very satisfied customer!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: Very user friendly, easy for new staff to learn with the integrated knowledge base and training videos- accommodates different learning styles. We are a growing mobile dental company with over 70 offices and Denticon fits our needs to a "T" with the many schedules and reports we run daily, monthly and yearly. The customer service, support and sales departments are always friendly and willing to go that extra mile to help. We have grown and gone through changes over the last 6 years and I couldn't imaging using a different vendor! Happy with the continued upgrades as well!

Pros: user friendly, regular upgrades

Denticon review

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: We have been using Denticon software for years. It's flexibility is refreshing, ease of use is greatly appreciated and if ever we have any questions, technical support response is both rapid and thorough. We have been extremely pleased and recommend it to anyone who is overpaying for software that cannot accommodate a practice in the many ways that Denticon can accommodate a practice. The software has far exceeded my expectations and we have been using Denticon for over eight years. Their staff is professional and one of the best I have ever encountered.

Pros: Ease of use, flexibility, tech support

Cons: small screen shot

Works great

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: There are a few things I would like to see with Denticon . All and all it works great for our needs.

Best Dental Software

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: I have been in the dental field for over 25 years, I have been using Denticon for the past 10 years. It's a user friendly program to use.

Pros: The restorative chart

3 offices using Denticon

4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: With 3 busy offices, this software has helped us seamlessly function with scheduling across all offices. One of our favorite aspects is that are constant updates to the software. PlanetDDS truly listen to user feedback and make updates/changes to suit the user needs!

Could be No 1 with some adjustments

4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money

Comments: Some areas could improve - charting module could incorporate a direct way of getting to the COMPLETE section rather than traveling always through the EXITING section

Denticon review

4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Responsive customer service and the self help portal is very useful! Software updates always incorporate suggestions to increase customizable functionality.

Awesome software

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: Simple software, user friendly, it has all the bells and whistles of the other more expensive softwares on the market .

Pros: Easy, no server required

Cons: Need internet connection

Best Dental Practice Software, period.

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: I've had Planet DDS take care of me since 2008. One of the best moves I made when starting my practice.

Pros: Ease of use

Cons: Some difficulties running on Macs.

Recommendations to other buyers: Get it.

Denticon software review

5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: I really love denticon software - When we opened our first dental office 5 years ago, I researched alot of software. Before even becoming a customer, I was able go and get a test account online and try it out! At the time (5 years ago )many of the big names did not have a way to check or use the software via the internet. Denticon is cloud based and I can check whatever I need to from anywhere. Easy to use, easy to train on and great when you add or close offices! I 've trained other dental offices on other software and the programs are not as user friendly!

I thought this was one of the best software programs on the market and still think that way today! I would highly recommend it!

Pros: Easy to use and train on. Cloud based. Scaleable. Good reports

Cons: That when you update an address you have to update it then save it and then go back and do it again hitting the update key. Dosen't have a patient confirmation feature built in.

Recommendations to other buyers: See above

Its been ten years now, time sure does fly!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: I've used Denticon since 2007 and started with one office. Now I have 3 offices and use Denticon to seamlessly manage them all. I think all practice management software works well. I like Denticon because there was no large upfront cost, the monthly fees are fair, they constantly update and improve the service, and I don't have to worry about backing up my data or if my server crashes.

Denticon (Planet DDS)

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: This software program for my dental practice has been foundational for keeping the patient records and financial records straightforward. The clinical notes section has more detail options than I presently use. The scheduling section is extremely helpful for tracking, planning and can be easily customized. Denticon webinars have been very helpful for explaining new and deeper aspects to the software. I have not had to hire 'trainers' like other dental practice software companies provide: Everything is available through the help portal. I'm very satisfied.

Pros: Very helpful staff for bringing existing patient records onto this platform. Great Help portal.

Cons: I wish there were more videos to help explain how 'deep' some of the functions of the software go, so I know how much more I'm not using.

Recommendations to other buyers: All staff has been very personable, very competent, very professional.

Great Experience

4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: After not reading everything correctly, Sandy called me up personally to explain things. She has worked with me through a few options and available possibilities on how to resolve issues. She was very helpful and easy to talk to.

Pros: It is very easy to navigate and user friendly

Cons: That you can't set up schedules differently on a weekly basis per provider book.

EFFICIENT & RELIABLE

4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: Our office has been with Denticon since the end of 2012. Their software is efficient and is backed-up by wonderful, knowledgeable, friendly support team. They integrate with companies who also gives great service like them. No contract, cloud-based, reliable service, fast support...what else can we ask for more?

Pros: Everthing I said. Great software, cloud-based, integrates with efficient companies, and most of all, their efficient & friendly support team.

Cons: I think the software can have better fonts & looks.

Great All-Around Software, Constantly Improving

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: We've been using Denticon since 2007 after switching from Kodak Practice Works. We've been very happy with the existing features, as well as the new features that have been introduced over time. We've been able to remove routing slips and paper charts from our day-to-day practice with this software. We've also been able to seamlessly integrate our digital x-ray software and our payment processing, as well as our electronic claims submission. When we have experienced issues interacting with the software, the PlanetDDS team is always quick to respond. We've also offered a few feature suggestions over the years, and all of them have been implemented. Overall, we're very pleased with the software, and would recommend it to any dental practice.

Amazing & Innovative Platform

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The Denticon platform from Planet DDS is amazing and easy to use. Features are readily available and being web-based adding a minor thing or tweaking something doesn't require downtime to do a software update for the entire office like the previous software we used in our office (EagleSoft from Patterson Dental). Not to mention if anything is ever needed our account manager Lissett Garcia is amazing and the main reason we signed up. Lissett is what makes Denticon great, she is a wonderful person to work with and I highly recommend Planet DDS and Lissett especially to anyone.

Great PM Software

5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: We've used Denticon for six years, and will continue to do so. The interface, while aesthetically utilitarian, is logical, functional and easy to navigate. The learning curve is very quick for new employees, which is of tremendous value.

Most important of all is the prompt, friendly, knowledgeable support. They have the best support team we've ever worked with.

Pros: The Support Team is outstanding. New features and updates are seamless and useful. Great image handling via Apteryx bridge.

Cons: The interface is not as modern and slick as some others, but that is purely cosmetic.

Recommendations to other buyers: I highly recommend Denticon if you value function and support over aesthetics.

Maguire review

3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: Generally favorable I've got good support. Have little communication with Managment recently. Feedback is not asked for often

Pros: Ease of use cost effective

Cons: Can be slow servers are generally too slow Inflexibility of db of our own patients No knowledge of other users maybe s user meeting?

Recommendations to other buyers: It's a good solid product

Convenient, User Friendly, Cost Effective

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: I have been a Denticon user for almost seven years! I have been very pleased over the years with Denticon's features and services. It is easy to use and cost effective at the same time!

Pros: User friendly, convenient, and cost effective.

It does not need to be complicated!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Comments: I have been using this software for the last 7 years and I wish I knew about it sooner in my career. I spent many hours prior to switching to Denticon worrying about my back up mechanism and paying for updates. I like the fact that all updates are automatic and that I have a say in what I want the software to do for my practice.

Pros: In could service.... No worries about backup. Accessible from anywhere that internet is available.

Cons: 3rd party companies do not integrate into Denticon as readily as some other major names on the market. It can be done, but it takes a bit of time usually. Most third party companies write their software for major brand names.

Recommendations to other buyers: Keep up the good work, you are on the right track!

Great Software

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: I am a ex Dentrix and Open Dental.
Denticon is a great software, very easy to use and train my staff. I do not need a Server.

Pros: Is Web Based , VBS services, Easy and clean .

Cons: Does not integrate with other 3rd parties. I would like a Voice appointment confirmation.

Out With the Old In With The New!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Out With the Old In With The New!

How would you like to say that in 2016?   Ditch  the servers in the front office and go flying away with lighting speed technology!

  When our office wanted to purchase dental  software we tried to find the best match for our office.  Let me say first you should always stick with a team that does only that. Dental technology should be coming straight from companies who have been in the technology field for a long time.  This includes cloud technology.   If I want to buy toothbrushes I will go thru a dental supply company, not so with front office technology.   We love the freedom that Denticon has given us.   I went with Denticon and they do the rest when it comes to updating their software  to keep up with the technology that changes from day to day.

 Stability is everything and Denticon is number one when it comes to giving our office state of the art cloud technology.   You don't have to do a thing but keep on working with your patients and inputting the claims thru.  The whole staff from the sales team all the way thru to the technology team is there to far exceed what ever your office needs.

We love the flexibility of this software as well.  If you get an emergency call at home, the dentist can talk to the patient, look at their schedule and give the patient  a time to come in to the office before they get off the phone.  If it snows outside and the office is closed I can just pull up the schedule from Denticon, call our patients and reschedule them.

 Denticon can give the  dentist the edge in running their office by the  reports generated by the software within seconds.  Reports that can help in micro managing anything from how many patients have a certain insurance, how many different procedures where done in a office,  how many outstanding insurance claims have not come in, etc, etc, etc.   Denticon is a software that your office will never be able to out grow.

  Denticon's software is incredible when it comes to stability and flexibility.   I know  longer have to keep looking for dental software in the future.   They have far exceed my expectations of a software and technology team!

  They are like family to us and we count it a fun and rewarding experience  to have them working as a team with our office.  Stability is the key to cloud based dental software and they have stability that can help any office to be more productive!  

. Cheryl Long owner of Joy Jay Inc. 

Solo practice startup with Denticon

5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: Cloud based, no servers necessary other than a Network Attached Storage (NAS) drive for my xrays which cost $250. The software is designed for enterprise/large/multiple office practices, therefore it is supremely over engineered for a standard 1-3 doc practice. Denticon is like Dentrix but in the cloud. Denticon has also been around for over 10 years and is a solid company.
Things I like:
1. Scheduler shows procedures for the appointment and includes the tooth/surface, unlike other PMS
2. Quick batch entry of EOBs and payments
3. Integrates with Lighthouse 360 well
4. Copies of xrays taken in the office are copied to the cloud via Dentiray, I can view xrays remotely on my iPhone or at home, no need to remote in to my office
5. Denticon does not break: there is never a software update gone bad to worry about, there is never a hardware issue, if there is an internet problem Denticon mirrors your data at multiple data centers across the US
6. Virtual Business Services aka outsourced insurance and aging support: To check and verify/enter insurance plans there is a button on the appointment that sends the patient's insurance info to a Denticon agent in the US who then will verify and enter all the necessary insurance info into the patient file. No one offers that.
7. Realtime eligibility: A button you press in the patient's file that connects with the insurance carrier and gives you an immediate eligibility and benefits remaining report
8. Built in time clock for staff. No other cloud PMS that I looked at offers this.
9. Easy to add new users, new locations/practices

Since new ownership software updates have been more frequent but sometimes buggy. Denticon does not have the same grassroots user base interaction/support that is inherent in systems like Dentrix, Open Dental or Eaglesoft because their market penetration is geared towards multiple office/DSO customers.