User Reviews
DonorSnap by DonorSnap
USER REVIEWS - All reviews
Purchased Date: March 01, 2011
Bookkeeper, Upstage Lung Cancer
November 17, 2011
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Pros
Any time I have a question on how to do something complicated for my non-profit, I am always amazed that DonorSnap can not only do what I need it to do, but that my question is answered fully and quickly by the support staff!
Cons
There's a lot going on on the screen in DonorSnap, but that's because the software can do a lot.
Overall
Overall, definitely a good choice to go with DonorSnap!
Purchased Date: April 01, 2011
Membership Committee, Friends of Great Swamp National Wildlife Refuge
October 12, 2011
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Pros
Member data was imported easily. Updating is straightforward. Creating labels and renewal letters for membships has been a learning process and we are still working through some of the issues. The customer support has been fabulous and questions have been answered promptly and solutions found for identified issues. The many short training videos are excellent. We have only used DonorSnap for membership data so far. We are hoping to enter volunteers information and other types of donors.
Cons
We are not using the mailmerge feature, and setting up renewal letters and labels from within DonorSnap was not really intuitive. But videos and customer support have helped tremendously.
Overall
So far, we are pleased with DonorSnap for use as a membership database. We'll know more about how it meets our needs as we enter additional types of contacts like volunteers and other donors.
Purchased Date: August 01, 2011
Fundraising Coordinator, King High Historical Foundation
October 10, 2011
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Pros
MUCH lower fees than other on-line fundraising software.
Has a bunch of usable features without paying for a lot of stuff we will not use.
All inclusive - no add-on fees.
Cons
A little difficult to integrate all of our databases.
Overall
Would highly recommend this program to other potential users.
Purchased Date: August 01, 2011
Executive Director, Piscataquog Land Conservancy
September 30, 2011
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Pros
Smoothest conversion ever! I couldn't believe how seamless it was. And because I can define fields easily on the fly we didn't have to do a great deal of pre-work, as soon as we see a need I can simply create the field needed. DonorSnap is SO easy to use, very intuitive. With minimal training we are recording gifts, pulling mailing lists, tracking interactions and contacts, and syncing with Constant Contact. As a small regional land trust I love that my donor database is online. My board and committee members can enter data into member records themselves rather than sending me emails that I then enter. Their access is limited to what is appropriate for their role, but they can now look up contact information or document conversations - an efficiency that is so valuable when you have limited staff. I have found the reports to be easy to use, and have even created a few new ones - far easier than in ebase.
Cons
We migrated to DonorSnap over the summer from Ebase, and ran into trouble with the name override feature. DonorSnap is creating labels with two names "John Doe and Jane Doe" rather than John and Jane Doe. Perhaps there is an easy fix? I haven't asked yet. Beyond that, we are still learning to use Dataminer, but I find the page help feature a great guide. There were only one or two hiccups with the conversion, not in the migration, but because ebase and DonorSnap have different ways of tracking data (payment type, for example). Dennis suggested an easy work around, and within a year the problem will have dissolved on its own. Don't have any real cons yet...I'll keep looking!
Overall
PLC gives DonorSnap an A+ - We love it! It is the perfect solution for a smaller land trust. Being online means my data is accessible when I am out on the road or working from home or a volunteer's office. I can update donor records quickly, from anywhere, and the program is so intuitive my staff and volunteers have picked it up very quickly with little anxiety. The support available via the page help and video help is extensive, in fact we haven't had to call DonorSnap yet, although during the conversion it was clear that the staff is friendly, accessible and efficient - so I wouldn't hesitate.
After a very disappointing and frustrating experience with our previous software I am both relieved and pleased with all that DonorSnap brings to the table. Bravo!
Purchased Date: March 01, 2011
Executive Director, Mission ConneXion
August 25, 2011
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Pros
We are a fairly far-reaching ministry, with very limited operational resources. We appraciate DS for its cost and ease of use. We like that it is web-based so as we are traveling, we can access the system. We have not utilized most of its ammenities, but know that we have the capacity as we grow.
Cons
Selfishly I would like to be able to phone a support person when I face a problem. However, having said that, we have seldom run into many problems we could not figure out on our own, and when we have phoned and/or emailed with a problem, the turn-around time has been very fast, which I think is amazing considering the cost etc.
Overall
It is not that I WOULD recommend Donor Snap, but I already recommend the service as often as I can to other non-profits I come in contact with who are looking for as reasonably-priced solution to their DB needs. In fact, I just recommended DS yesterday, and I do have opportunity to connect with many NP's. I give DS high marks!
Purchased Date: February 01, 2011
E.D., Turneffe Atoll Trust
March 30, 2011
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Pros
I'm the only employee for a growing start-up. I picked DonorSnap for it's many attractive qualities; chief among them it will not only grow with my business, but early indications are that it is also going to help my business grow. The added value is in the customer support which is phenomenal, especially the training videos. I encourage anyone in the market for fundraising software to give DonorSnap a close look.
Cons
None to speak of... there are some features like "volunteer" mangement that I don't utilize, but I'm glad to know I will have access to these features in case I need them in the future.
Overall
Call DonorSnap and participate in a webinar. You'll find out what you need to know soon after. I highly recommend it.
Purchased Date: August 01, 2010
President, NAMI of Beaufort County
December 23, 2010
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Pros
1. Web-based platform, so can be accessed from any place with browser
2. User friendly, tailorable inteface
3. Packed with features for contact management: basic contact information, donor tracking, reporting, acknowledgements, etc.
4. User added and defined lists allow easy tailoring to a specific organization.
5. Import/Export with Excel allow easy spreadsheet content import and export.
6. Super support. They did the first import from my spreadsheet and have worked with me to customize DonorSnap to my needs. Excellent video tutorials and responsive live help.
Cons
Learning curve as a result of feature richness, although basic use is straightforward.
These would be nice to have:
1. Forms for data entry.
2. A way to easily roll back to prior state in case of inadvertent errors in data entry without calling support. (This is available for Import/Export but not for manually entered data.)
Overall
DonorSanp is super. We selected it instead of trying to develop our own DBMS. Everyone at DonorSnap has been great to deal with, starting with sales to technical support. I have recommended DonorSnap to other affiliates and non-profits.
I recommend it enthusiastically.
Purchased Date: December 01, 2010
Office Manager, Read Aloud America
December 16, 2010
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Pros
I switched over to Donor Snap from a another program that had basically the same functions, but Donor Snap is much more user friendly. I love the fact that it is completely web based as we run on Mac computers and that eliminates any compatibility issues. I also love the fact that the fee is a basic fee and you can use all the Donor Snap functions for the same price. Also, Donor Snap only charges a monthly fee based on how many donors you have, but you have unlimited amount of users that have simultaneous access to the program. I also like the fact that Donor Snap imports all your data for you and that is very helpful. Their customer service is superior and they really care about making it easier for you to use their program. I really like the program and I am looking forward to working with the program.
Cons
I have not found anything that I dislike about the program.
Overall
I really recommend this program. I think it would work great for small business as well as bigger corporations.
Purchased Date: July 01, 2010
Director of Development, John A. Coleman Catholic High School
December 09, 2010
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Pros
We needed something that was inexpensive, allowed multiple users (without an additional fee), flexible, adaptable and had GREAT customer service. I've used many of the larger more well established data software companies for not for profits and the customer service here is better. If you need all the bells and whistles this might not fit BUT don't over look it at all. Worth major consideration!!! I recommend the product and the people behind it. Excellent.
Cons
Can't think of any at this point. They are constantly making it better and open to input. When I have problems they fix them.
Overall
A bargain and a great option for not for profits on tight budgets.
Purchased Date: October 01, 2010
Assistant Director, Feed My People
December 07, 2010
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Pros
Cost is right; no additional fee for multiple concurrent users; no hardware/software upgrades - the online system works very well for us. The mail merge feature and ability to process multiple acknowledgement letters simulaneously is very straightforward - all staff and volunteers find it easy to use. The staff at DonorSnap are very responsive and willing to work with any question I have. Can't say enough about their customer service - they put all others to shame.
Cons
Lack of an instructional manual made learning the system a little difficult, but their how-to videos embedded in the database help. Some of the screens are difficult to read with the choice of colors.
Overall
I recommend DonorSnap to any nonprofit professionals looking to upgrade their donor/volunteer management systems. It has just about all the bells and whistles of high-end products at a fraction of the cost, and the customer service more than makes up for any shortcomings!
Purchased Date: February 01, 2010
Development Director, The Good Sheherd Catholic Montessori
December 03, 2010
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Pros
Price point
Customer support
User friendly
We maintain ownership of our list
Helpful, easy to understand tutorial videos
Cons
If you are not familiar with building queries, it take a little time, but that is more of MY con rather than Donor Snap's.
Overall
This is a blessing! Without a previous database (everything was exclusively on Excel ) we had data in all sorts of Excel files. They helped us consolidate files for a VERY reasonable fee, and have been a constant professional, knowledgeable, clear, and pleasant to deal with source of support for any question.
From running reports, to generating letters, categorizing donors, tracking volunteer assignments and pledges and reminder notices, etc.- such a huge help for my one-person office.
The price is a dream. At first, I thought there was a catch(!), but it is genuinely what is claims to be, and we are very grateful for it!
Definitely recommend it. I can't imagine where I would be without this. Yes, as someone mentioned, there are a variety of updates, but that is good - they are always adding new features and abilities based on user requests, suggestions to make it easier and more efficient. So, while it is a great product, it continues to get better and better.
Purchased Date: March 01, 2010
Executive Director, Alpine Theatre Project
December 01, 2010
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Pros
Impeccable and personal support! Tons of features with more being added constantly. Incredibly reasonable pricing!
Cons
Sometimes new features can be hard to use, but they have done a good job of trying to walk you through every process. This is where their tech support really shines!
Overall
I would recommend DonorSnap to everyone. For small to mid-sized nonprofits, you can't beat the cost, and it should be able to do almost everything you would want it to do.
Purchased Date: October 01, 2010
Owner, Bradshaw Consulting
November 12, 2010
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Pros
DonorSnap is marvelous in its user-friendliness, and there are numerous ways to tailor this program to whatever particulars your agency needs. The combination of high functionality, flexibility, affordable pricing and incredibly attentive customer service makes it the key choice for any nonprofit, whether starting a development department from the ground up or revamping an already-flourishing database.
Cons
I have encountered no drawbacks to using DonorSnap.
Overall
I've worked with a variety of donor management software packages over the years. Donor Snap by far affords the most bang for your buck.
Purchased Date: January 01, 2010
Development Director, CORE/El Centro
June 02, 2010
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Pros
Donorsnap has been a God-send to our non-profit. We needed a donor database that met our needs, and Donorsnap has provided that. They have also provided great technical support whenever I have had questions. They brought our agency to the next level of effectivenss and efficiency.
Cons
Can't think of any cons
Overall
I highly recommend Donorsnap. It is an excellent program designed by people who know what organizations need in terms of a donor database.
Purchased Date: December 01, 2009
Treasurer, American Philharmonic
May 26, 2010
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Pros
Easy entry of data. Nice reports. Good export. Great support of new ideas from users.
Cons
Could use a few more user definable choices on how screens are laid out as I don't use all the fields.
Overall
For its price and ease of use, it can't be beat.
Purchased Date: February 01, 2010
Director of Philanthropy, Milwaukee LGBT Community Center
May 25, 2010
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Pros
The system is very accessible, user-friendly, and easy to learn. One of iit's greatest features is the level of flexibility possible through user-defined fields. In addition, DonorSnap staff have always be willing to hear my feedback about the product and strive to do what they can to improve it.
Cons
The system needs to be able to query via donation information more readily, be more diverse in how its reports are produce, have the capacity for merged queries, and have standard development tools such soft-crediting.
Overall
Highly recommeneded for smaller nonprofits seeking a great online donor management software system.
> Vendor Responses
05/25/2010 by DonorSnap
Purchased Date: August 01, 2009
Database Admininstrator, Family Unity International
November 15, 2009
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Pros
The support at DonorSnap is second to none! We are incredibly pleased with the personal service we are receiving!
Cons
The system is continuing to be updated.
Overall
We would highly recommend DonorSnap! The staff is extremely helpful!
Purchased Date: N/A
Development, Malaika Early Learning Center
November 12, 2009
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Pros
User friendly program. Easy to access from any computer. Customer support has been extremely helpful and responsive.
Cons
No problems.
Overall
Great program; great price!!
> Vendor Responses
11/13/2009 by DonorSnap
Purchased Date: N/A
Development Director, CORE/El Centro
November 08, 2009
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Pros
Donorsnap has helped CORE/El Centro move to the next level of tracking donors and all the information that we need for each of them. The staff at Donorsnap has been incredibly helpful, both in helping us get it set up and in helping us whenever a question arises. There is also a great tutorial that is quite helpful. It is easy to use and definitely meets the needs of our organization.
Cons
I can't think of any negative aspects of Donorsnap. As we have been using it and making recommendations, features have been added that meet those needs.
Overall
My overall recommendation is to definitely check it out and see how it can meet your donor database needs.
