User Reviews
BasicFunder by Jellyware
USER REVIEWS - All reviews
Purchased Date: February 01, 2006
Development Manager, Crisis Services of North Alabama
January 17, 2012
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Pros
I'm sure there are development software packages available with many more features and likely more capable of serving the needs of really large non-profits, but they are exponentially more expensive than BasicFunder and much more complicated to implement and use. If you're a non-profit operating on a small budget, with a small staff, then you should really consider BasicFunder. It???s inexpensive, but not cheap. It's a sound product that does everything I've asked of it and frankly it's capable of doing more than we really need. It's constantly updated and continually improved. There have already been 3 updates in 2012 to add new features and fix bugs! Despite an inexpensive annual maintenance fee, technical support is great. I haven't had many problems, but when I have Walter has been prompt, courteous and thoroughly knowledgeable. Finally it???s easy to use. I can teach a volunteer to enter donations in a matter of minutes. Even more complex tasks are easy to learn.
Cons
I'm sure there are limitations; why else would other donor management software packages be so much more expensive. For a small non-profit like ours, with a small staff and a small budget, Basicfunder works very well.
Overall
BasicFunder is a very capable product. It offers an intuitive inferface and it's its very easy to use. Jellyware continually adds imporvements to the software and bugs are repaired as soon as they're spotted. Support has been exemplary. When you think about it, what more do you need? Consider BasicFunder.
Purchased Date: August 01, 2011
Fund Development Officer, United Way Lanark County
January 17, 2012
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Pros
- ease of operation
- ease of install
- clean interface
- clear manual
- easy to use for general computer users
- OUTSTANDING CUSTOMER SUPPORT!! Should be 6 stars!
- Any issues/questions addressed quickly - response times are excellent, and answers are detailed and effective
- product offers generous customization features, in many areas.
- excellent value for cost of acquisition
- ability to e-mail from within the program, i.e. PDFs of receipts
Cons
- some actions are not as intuitive as they could be, but this is a very minor concern - only reason it did not get a 5-star rating.
- would be nice to have some more flexibility in some areas - however, any suggestions for improvements are acted on, and implemented quickly (only reason it did not get a 5-star rating for that catagory)
Overall
As a smaller United Way, we were looking for a cost effective, yet powerful tracking tool for our donations and receipts ??? one that would move us away from the basic and cumbersome Access database system we had been using for a number of years. Basic Funder certainly fit the bill, and more! The system allows very easy tracking of donations, and the effective creation of receipts. We wanted the ability to generate a more appropriate thank you letter, to go with the receipt, and are pleased with what we are able to do. The report-generating feature also assists in generating details for our accounting software of specific donations, and other reports. This feature rich product, coupled with the outstanding support package, makes it ideal for us ??? would not hesitate to recommend Basic Funder to other non-profit and charitable organizations.
Purchased Date: December 01, 2010
Assistant Treasurer, Calvary Baptist Church
January 08, 2012
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Pros
This program is simple and packed fully of powerful tools for a reasonable price. After initially setting up the program, I was able to show others how to enter contributions and produce receipts and reports in very quick order. I have installed the program for our church and a volunteer pregnancy care center. I have recommended to two other firms. This is not a bookkeeping program like QuickBooks, it is a donation receipting and volunteer tracking program. It allows you to track and reports on donations by donors, events, funds, appeals, etc. It does what QuickBooks non-profit version cannot and will not do. The program does interact directly with QuickBooks posting financial information in either summary or detail. BasicFunder gives us the reports needed. And the customer support gets a 5-Star rating (Thanks to Walter). I highly recommend BasicFunder for churches and para-church organizations.
Cons
While you may not need to send things often to Microsoft Word, when you do, it exports things in RichText format. This will be frustrating to some.
Overall
I highly recommend this program.
> Vendor Responses
01/10/2012 by Jellyware
Purchased Date: September 01, 2000
Administrator, Women's Inter-Church Council of Canada
January 05, 2012
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Pros
Customer Support is direct access to the program's designer, complete full answers, solutions and friendly.
The database is easy to learn to use and has many functions built in. It is limitless (or so it seems) in the number of donors you can have in the database. Reports are quick and can include a lot of information. There are tools for analysis and statistics and many other functions. The letters to donors are completely customizable and changes are very simple.
Cons
There is nothing bad about this product that I can think of.
Overall
I would recommend (and have) to any non-profit organization that wants complete information on their donor base and outreach to buy this product for its functionality and ease of use.
> Vendor Responses
01/05/2012 by Jellyware
