User Reviews
DonorPro by TowerCare Technologies
USER REVIEWS - All reviews
Purchased Date: March 01, 2007
Director, Community Advancement, Benedictine Sisters of Pittsburgh
August 30, 2011
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Pros
I have used Blackbaud's Raiser's Edge and Results Plus, but have found DonorPro to be the most user friendly. And it does everything you need it to do! And most important to me, the Help Desk has been WONDERFUL. The next best thing is that they listen to you if you make a suggestion for an improvement; and they let you know whether it is something others are requesting and if and when they are working on making the change or addition. I wasn't with the Sisters when they did the conversion from Results Plus to DonorPro, but I understand it went very smoothly.
I recommend DonorPro without hesitation.
Cons
I have no "cons" to report!
Overall
Highly recommend!
Purchased Date: April 01, 2007
Managing Director, SIRE
July 28, 2011
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Pros
easy queries, easy customization, groups allow us to do many things, secure internet access, unlimited # of users
Cons
forms are a little tricky, cannot track and add up volunteer hours
Overall
DonorPro is a very easy to use, customizable package. The queries are so very easy to create & modify. We track donors, volunteers, clients, and horses in DonorPro. It is great.
Purchased Date: February 01, 2010
Development Director, Hillcrest Christian Academy
July 20, 2011
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Pros
DonorPro is easy to use, and has many features, many of which I have not even explored yet. They are continually improving their product, and they have the best customer service department in the industry. DonorPro helps us do what we need to do efficiently and effectively.
The auction module was amazing, and helped us effectively run our auction, thank our attendees, donors, and buyers without anyone falling through the cracks
Cons
There are always going to be ways to improve a product like this, probably something different for every organization that uses it, but for the money and the flexibility, there is no better product out there.
Overall
I highly recommend DonorPro to all non-profits, large and small. The company cares about you and works with you to make sure you are happy and well-versed with their product!
Purchased Date: N/A
Director of Development & Communications, Milestone
July 19, 2011
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Pros
After seeing a demo of Donor Pro I felt no need to look further. I love the robust nature of the system and how easy it is to use. The customer service is exemplary. Switching to Donor Pro has helped me be more efficient in my use of time, keep all my records in one place, manage my lists more effectively, plan for stewarding my donors and even handle events. It is a super system.
Cons
I don't really see any downsides to the product that I can testify too. I still have some trouble with running queries but that is more me than Donor Pro. If you ask the right question you will get the answer you're looking for. Customer service has always helped me out when I've gotten stuck.
Overall
I highly recommend you check out Donor Pro if you are looking for a database system. We've been so pleased we are having them design our new website.
Purchased Date: September 01, 2008
Program Administrator, Colorado Therapeutic Riding Center
April 06, 2009
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Pros
Excellent data setup, very easy to customize to needs with forms and additional customizable slots, great canned queries and easy to manipulate advanced queries and the ability to get accurate data results. Love the groups and user roles. Amazing customer service!
Cons
I really can't report any cons about any of the features of DonorPro as we are just so happy to have a database that meets our needs and gives us accurate data.
Overall
Fabulous!
Purchased Date: August 01, 2005
Office Administrator, Brittany's Hope Foundation
March 26, 2009
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Pros
We cannot say enough positive things about Donor Pro. We are able to operate almost our entire office off of this software, and use it to accomadate the employees that work from home. It can easily be adapted to fit so many of our non-profits needs. We would be lost without it. The best thing about the company, by far, is their customer service. They always exceed our expectations. Our Director of Development has used several donor management software programs in her previous positions, and stated on many occasions none of them compared to all the features that donor pro offers. She is constantly amazed when she learns about a new feature and the ease of use. One of the things that highly impresses me is how easily you can make a request for an enhancement, and then how quickly you see it incorporated into a future upgrade.
Cons
We have been customers for almost 4 years now and still have no negative feedback to offer.
Overall
We do not hesitate to recommend this software to anyone! After comparing it to some of the other software programs available we have learned two very important things. 1) It incorporates so many things that you would otherwise have to purchase multiple software programs to accomplish what Donor Pro does with just one. The result of this is a very significant savings which means everything to a non-profit. 2) No company has yet compared to their customer service team. They are always ready to hear customer feedback on what they can do to improve their software to better accomodate their customers, and they not only listen, but they actually follow through and incorporate those suggestions.
Purchased Date: December 01, 2005
Program Development Asst., Allegheny Valley School
March 26, 2009
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Pros
Customer support very helpful.
Cons
Still am having trouble with certain queries.
Overall
Great product, easy to use.
Purchased Date: June 01, 2007
President & CEO, The ALS Association Arizona Chapter
November 07, 2008
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Pros
DonorPro does what it's designed to do very well.
Gina's training is outstanding! She takes a dry and usually difficult subject/product and makes it easy to understand, implement and put into practical use.
Cons
Sync between DonorPro & Convio not as easy as we were led to believe at time of purchase.
"Patient" does not appear as a different color which would make personal data/relationship management easier.
Overall
Satisfied and looking forward to upgraded features that will help our company.
Purchased Date: September 01, 2004
Director of Development, Circle C Youth and Family Services
November 04, 2008
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Pros
Painless conversion for us, good initial training, user friendly and pretty intuitive, word processor inclusion, easy-to-do queries and standard reports, GREAT customer service, regular and helpful product updates, impressive add-on modules for auctions and events, DonorPro has participated in Pittsburgh area users group.
Cons
Users manual has not been as user-friendly and has lagged behind product improvements -seems to be improving though.
Overall
I have recommended DonorPro to many colleagues for its capabilities, ease of use, and reasonable cost.
Purchased Date: January 01, 2004
Development Coordinator, Ohio Valley General Hospital
October 30, 2008
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Pros
It's quick and easy to use.
The company listens to our input for future releases, which helps in both quickness and ease.
Cons
The only con for me, is my lack of time to be able to explore more of Donor Pro's features.
Overall
I would recommend Donor Pro to anyone.
Purchased Date: March 01, 2006
Administrative Assistant II, YWCA Greater Pittsburgh
October 29, 2008
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Pros
This program is very, VERY user friendly. Not much training is necessary. I love the idea of having the User's Manual available online. And if you do have a program, customer service is excellent. Someone always gets right back to you within a timely manner. They welcome feedback from the users of the program which shows they are constantly looking for ways to improve their program!
Cons
Not really a con, but more of a recommendation. 1) having a place on the main constituent screen for an alternate e-mail 2) for the contact of the organization, it would be nice if it were broken down to 3 entries: title, first name, and last name.
Overall
I would definitely recommend this program!
Purchased Date: January 01, 2005
Development Coordinator, Auberle
October 29, 2008
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Pros
The ease of use and continued growth of the product based on user input.
Cons
I perceive no "cons" for this software as TowerCare Technologies continually works with DonorPro users to improve the system.
Overall
I highly recommend this product.
Purchased Date: August 01, 2006
IT Manager, The ALS Association
August 28, 2008
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Pros
DonorPro is by far the greatest product out there for small and medium size non profits. The features you get for the price can not be matched.
Cons
A few additional features, which is probably not important to small nonprofits like segmentation for direct mail will be nice.
Overall
I will recommend this product always. It is by far one of the best decisions our Association has made.
