Engaging Networks

Engaging Networks

4 / 5 4 reviews

Who Uses This Software?

Sophisticated nonprofits in search of online fundraising, online advocacy, email marketing and more. We are the clear choice of international nonprofits for our language and currency capabilities.


Average Ratings

4 Reviews
  • 4 / 5
    Overall
  • 3 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • Engaging Networks
  • www.engagingnetworks.net/
  • Founded 2000
  • United States

About This Software

The world's leading nonprofits have chosen Engaging Networks for their advocacy, fundraising and email needs. Our claims to fame include: *Flexibility: Make pages and emails look EXACTLY the way you want *Innovation: We roll out new features and upgrades every 2 months *Client Support: Fast, personal and responsive *Any Language, Any Currency: If your payment gateway can handle it, our software can too! See for yourself at www.engagingnetworks.net


Features Checklist

  • Campaign Management
  • Donation Tracking
  • Donor Database
  • Event Management
  • Gift Management
  • Grant Management
  • In-Kind Donations
  • Matching Donations
  • Mobile Donations
  • Online Donations
  • Pledge Management
  • Receipts / Statements
  • Recurring Donations
  • Volunteer Management

Product Reviews

Continues to be a great campaign resource for us, even though we don't use it to its full capacity

May 16, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: - The new page builder module and the CMS elements of it
- CARE integration and customisability of the output
- First class support from customer service
- Added additional field types in the form component i.e. Date, etc
- Interconnection between different types of campaigns i.e. the way advocacy campaigns forwarded to fundraising campaigns with data
- Comprehensive export feature with lots of filters
- Ease of including supporter information onto pages
- Facility to upload our own contact data set

Cons: - The new page builder is buggy at times on different browsers i.e. message block throws error on chrome most of the time
- The way EN styles are injected i.e. would be ideal for us if EN styles aren't injected after our styles, at the moment EN styles overrides ours in templates
- The ability to clear test data before going live, for some reason this was removed from page builder built campaigns
- The was messages are implemented, at the moment the output is Iframe content (when HTML format is used) which is hard to style etc
- There isn't a way to see all the components saved in library, leads to lot of duplicate blocks
- The inability to add labels/headings within a form block, for example, to separate sections within a form or to label question numbers
- Can't add default copy to text area (placeholder text)

Overall: Excellent customer & tech support, recognised and relatively to use simple platform which is updated regularly and (more so today) very user-friendly

Vendor Response

by Engaging Networks on May 18, 2017

Kaye, Thanks so much for your positive review and your kind words about our responsive tech team and improved UI! We are aware of your styling concerns and will be addressing them in upcoming releases -- stand by!

It's simply still too complicated for a person that has no experience with use of softwares.

May 11, 2017
4/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It's the people who work for your company that make our lives easier- customer support is excellent. Without them we wouldn't be able to set up our campaigns etc. There is no special feature that would impress.

Cons: It's just too complicated- make buttons/ commands in the way that people can really understand what they are doing that very moment.

Overall: Effective campaigning and communication with supporters.

Vendor Response

by Engaging Networks on May 18, 2017

Hi Tisa, Thanks for your thoughtful review and we appreciate your high marks for quality, customer support and value for money! I am sorry that you experienced some difficulty with our UI. I encourage you to review our Supportal (http://support.engagingnetworks.net/) which includes detailed instructions and screenshots that may help you better understand some of our functionality. We also have many videos - including in-depth webinars - available on our Vimeo channel (https://vimeo.com/channels/engagingnetworks). Please continue to reach out to our tech support team with any issues you have as they arise.

Improving All The Time

Apr 14, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I've been using Engaging Networks for a few months now and while it still has a few quirks to it, the development team is rapidly turning out new functionality that have been huge improvements across the board.

Vendor Response

by Engaging Networks on April 17, 2017

Thanks, Ryan! With a release cycle of every 6-8 weeks, we are - indeed - improving all the time! Our new page-builder functionality has made our software much more intutitve and user-friendly so be sure to build your advocacy, fundraising, event pages and more with this feature!

Great value and innovative developers

Jan 04, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We are fairly new to the platform but the tool has a robust set of modules for fundraising and offers great support. The thing we like the most is that they are always innovating and creating new tools to help us get the job done.