Bloomerang

4.5 / 5 134 reviews

Who Uses This Software?

Small-to-medium-sized nonprofit organizations who focus on individual fundraising.


Average Ratings

134 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $99.00/month
  • Free Version
    Yes
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Bloomerang
  • bloomerang.co
  • Founded 2012
  • United States

About This Software

We have pooled together the latest in best practices for donor engagement and retention to create a simple, cloud-based donor management solution that helps nonprofits decrease donor attrition and increase revenue. Plugging in the latest technologies and delivering them with a clean, modern interface, Bloomerang will be the first donor database you'll actually love to use!


Features Checklist

  • Campaign Management
  • Donation Tracking
  • Donor Database
  • Event Management
  • Gift Management
  • Grant Management
  • In-Kind Donations
  • Matching Donations
  • Mobile Donations
  • Online Donations
  • Pledge Management
  • Receipts / Statements
  • Recurring Donations
  • Volunteer Management

Product Reviews

Bloomerang is the best CRM I've ever used.

Jun 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: I can track everything about my donors and volunteers, including contact information, notes, giving and volunteer history, and all interactions from emails to personal meetings. But it doesn't require a lot of my time to enter this information, allowing me more time to actually do my job in raising money. It is very easy to then pull the information out in reports.

Cons: It isn't really made for event registration, and membership management could be improved. But it is easy to upload registration information from the ticket managing software we use.

Overall: More time to raise money, feel more organized, can track progress and goals.

We converted over to Bloomerang in the fall of 2016. The staff and conversion process was great.

Jun 09, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: It is easy to use, all your donation information can be contained in one place. Allowing the user to make custom fields assures that you can personalize the information to fit your needs for information. Being able to add personal notes or interactions allows each staff member a place to record their own interactions with each donor.

Cons: The filtering can be somewhat complex and/or clunky and when adding a new contact it automatically adds them to every email lists you have created. It would be much better to let the organization choose which lists to add them to as you create a profile.

Overall: It is a great database and donor management software and it offers the ability to keep all donor information in one place.

Awesome product with well above-average customer support!

Mar 31, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Flexibility, customization, customer support, technology

Cons: Emails and letters are limited in design and flexibility

Overall: We love Bloomerang at my organization. We've been using them for a couple of years now, and it has not only streamlined our donor and gift processing capabilities but also our ability to track event attendance, send out emails, and so much more. The system requires some training and reports can be tricky to get a handle on, but the recent update has made them incredibly powerful. We would recommend this company without hesitation!

Waypoint Adventure Review

Mar 23, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: It helps us keep donors and potential donors organized in a systematic way. I can pull reports to give board members and donors a clear picture of who is investing in our mission who we're planning to solicit.

Cons: I am waiting for the ability to upload files to attach to donor profiles.

Overall: Bloomerang has really helped our small non-profit get organized and improve donor communications and relationships!

so far pretty good

Mar 20, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Ease of use is good. We use this for donor interactions and web integration giving page mostly. We have not used for email or the real time donations/pledges because both marketing, accounting and membership use another system. Having a hard time getting some of our branches to see the value - they see it as another thing to do....

Intuitive, Simple, and Thorough

Mar 17, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have been very pleased with Bloomerang since its implementation a little over a year ago. We switched from Raiser's Edge, and made the right choice. The user experience with Bloomerang is far superior - it's attractive to look at, the functionality is simple and intuitive, and we can more easily pull reports. The aspect we appreciate the most is the ability to assign tasks among our team members and update prospect interactions. We were hoping that Bloomerang would integrate with Outlook to alert us when tasks were assigned and due, but until that happens we've built in a work-around: we set notifications on our Outlook calendars to remind us to check Bloomerang tasks ever other day. The ability to track as a team all of the interactions, follow-ups, and stewardship activities in real time helps us be more attentive and give better customer service to our donors. It's clear that Bloomerang was designed by fundraisers for fundraisers - it's a great database and fundraising tool.

Better than expected!

Mar 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: We were apprehensive about change at first but the Bloomerang staff made the transition go smoothly. For almost a year now we have enjoyed the ease of entering and acknowledging donations, tracking and targeting donors and communicating with our constituents on a regular basis.

Online customer support was vital as we learned the program and worked through creating reports and newsletters. A Bloomerang representative was always available to answer all of our questions.

We have and will continue to recommend Bloomerang to any organization looking for a user-friendly but comprehensive donor management system. Thank you Bloomerang!

Bloomerang has made my life as a Development officer so much better!

Mar 16, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: It is basically everything i want

Cons: Still hoping for event management and someday being able to hook up to Facebook!

Overall: After spending days reviewing and testing multiple web based products for a small nonprofit to keep track of donors, interactions, events, etc, I decided to give Bloomerang a go. I have been very pleased with the product and have recommended it to several other Development professionals in my area. I am a very visual person and the ease of use and being able to see things visually is HUGE! The customer support is speedy and great to work with. I would tell anyone to give them a try for their organization!

Bloomerang is great for our small non-profit

Jan 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: The ease of use. It is very intuitive.

Cons: The only complaint is the limitations on the letter templates.

Overall: In 2014 we switched to Bloomerang for our donor database and it was a great decision. The software transition went smoothly and has been easy to use. Customer service is great and fast. I like the chat feature for simple questions. Someone is always ready to help.

Recommendations to other buyers: The video tutorials are great. I recommend using them often.

Got out of hostage situation

Dec 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: I came into a new position and when the company mentioned their donor database it was like they were caught up in a hostage situation. They were stuck in an expensive contract with something they barely knew how to work with. A key component of my hire was that I knew how to work with this big, aggressive, expensive system. What a backward way to think! I had always heard of Bloomerang thanks to their presence at conferences, webinars, and experts. To move to a simpler system meant more people could use this tool. So what do I like best? Bloomerang became an effective tool so that more than one person could use the system. Increased functionality meant we could accept online donations and training people became a cinch.

Cons: Bloomerang is an excellent tool and I can't see any areas for improvement. One feature several users including myself have requested is currently in development. So Bloomerang listens to their users to offer solutions and keep the platform moving forward. They are patching the holes in the roof and doing the maintenance needed- not making you buy a whole new house to get upgrades.

Overall: I came into a new position and when the company mentioned their donor database it was like they were caught up in a hostage situation. They were stuck in an expensive contract with something they barely knew how to work with. A key component of my hire was that I knew how to work with this big, aggressive, expensive system. What a backward way to think! I had always heard of Bloomerang thanks to their presence at conferences, webinars and experts. To move to a simpler system meant more people could use this tool. So what do I like best? Bloomerang became an effective tool so that more than one person could use the system. Increased functionality meant we could accept online donations and training people became a cinch.
Bloomerang is an excellent tool and I can't see any areas for improvement. One feature several users including myself have requested is currently in development. So Bloomerang listens to their users to offer solutions and keep the platform moving forward. They are patching the holes in the roof and doing the maintenance needed- not making you buy a whole new house to get upgrades.

LB Homes Foundation Bloomerang Review

Dec 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Everything during our transition went very smoothly; we are VERY happy with the Bloomerang system and I would recommend it highly. The on-line support lessons have proven to be valuable and the team at Bloomerang are very supportive and knowledgeable.

Overall: Everything during our transition went very smoothly; we are VERY happy with the Bloomerang system and I would recommend it highly. The on-line support lessons have proven to be valuable and the team at Bloomerang are very supportive and knowledgeable.

Bloomerang has an amazing product and is worth the investment.

Recommendations to other buyers: Bloomerang has an amazing product and is worth the investment.

Bloomerang prioritizes customer relations with its easy to use software

Dec 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: The ease of use and dynamic reports.

Cons: The import feature can be buggy, but as long as you have the account number associated with your import list, you're fine.

Overall: We couldn't be happier with Bloomerang. We transitioned from another software almost a year ago and have watched our users increase, our donor retention grow, and the system's administrator (me) become much happier with managing everything from mailings to reports!

Recommendations to other buyers: Know that Bloomerang may do less than some of the competitors, but it does the important stuff well enough to make up for that. In fact, it is because of that focus that the system is a cut above the rest.

Bloomerang makes my job easier

Dec 19, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The ability to use software online makes it easy to connect anywhere. The reporting feature has made it easy to report to management on our new campaign quickly and accurately. The other feature we are excited about is the email function. The emails look professional and the ability to track who opens the email or clicks links is great information.

Bloomerang is AMAZING!

Dec 14, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Bloomerang is intuitive, user-friendly, and mobile friendly. It's extremely easy to learn, easy to teach and has been a true asset for me and my team. I know my donor retention, campaign progress, and dollars raised daily, monthly, and year to date simply by logging in. No long reports with multiple layers of filters. As a past user of Raisers Edge, Donor2, Donor Perfect and eTapestry I can say that Bloomerang is truly different than the rest. Much easier to use.

Reports are simple and easy to run. It takes minutes to put together a report and once the template is done you can save it and use it again. As a new customer, I purchased phone support and they have been wonderful to work with. If and when I have a question, they are all so very knowledgeable that I'm never on the phone for very long, my question gets answered in a way that the next time the issue comes up I will be able to handle it on my own. THANK YOU phone support, you're awesome!

My data conversion from my other system was truly the easiest conversion I've ever experienced. The Bloomerang conversion manager walked me through step by step. Answered all of my questions and in between working with him I worked with my Customer Advocate that took care of everything else.

The entire team at Bloomerang is top notch.

Bloomerang Review!

Dec 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Ease of use, reporting, customer service.

Cons: The new reporting is a little hard to get used to but has a lot of power and features.

Overall: This program is very easy to use. Access to Customer Support is wonderful and the follow through is equally great!

Fabulous solution to new Donor Database Software!

Dec 08, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Wed based, great reporting, letters, email, payment processing linkage to our website, donor snapshot and campaign management

Cons: The household icons and linkage, the lack of limited log-in options for our volunteers (versus giving them full database access)

Overall: Our radio station searched high and low for a reasonable donor database that would solve our needs. We had an antiquated database that was not web based that required tedious tasks for everything needed. Bloomerang has been a great solution! We are now over a year into our conversion. The conversion process was great. The staff was super helpful and the timelines and prep work all aligned to make it a seamless transition. We have now come light years ahead with our web-based solution and have all the donor data we need at our fingertips.

Simple, elegant solution.

Dec 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We've been using Bloomerang for over a year now and remain incredibly happy with the software's flexibility and ease of use. The customer support has never failed to answer my questions promptly and have worked with us to achieve solutions that work for us.

Once you try Bloomerang you'll never look back

Nov 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: The reporting, ease of data entry, mass email management, donor/volunteer engagement and retention tracking

Cons: Very minor issues that will probably be fixed down the road. Can't mass upload tasks (have to manually enter even if they repeat annually) and can't schedule emails to go out at a later time. But the pros way outweigh the cons.

Overall: Bloomerang is so easy and enjoyable to use. I am able to manage all of my development processes through it, streamlining tasks and saving time and energy. It has made my job so much easier and I am a better fundraiser because of it.

Recommendations to other buyers: Don't be intimidated by the cost - it isn't free but it isn't the most expensive on the market either. Yes, you may be paying more than you were before, but the man hours you'll save and the quality of work you'll get out of it is worth the investment, as Bloomerang allows you to spend more time fundraising and less time database managing.

Very Good but not great!

Oct 14, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Ease of use and the availability of online chat with customer support.

Cons: Unreliability of reports in capturing the delivery of emails.

Overall: At first glance, the program has everything needed for maintaining a constituent database. Tracking fundraising dollars and generating reports is quite easy. Solicitation of funds and recognition of donors, specific to their giving, takes minimal effort. However, mass emailing has glitches in delivery and reporting. Customer Service is friendly, eager to assist. One great option is the availability to contact customer support via telephone, email, and online chat.

Vendor Response

by Bloomerang on October 24, 2016

Thanks so much for sharing your thoughts about Bloomerang, Marcia! I'll be sure to pass your kind words along to our Support and Product Teams. :) That said, we're sorry to hear you haven't had a perfect experience with our email tool. Would you be open to giving us some more details about your experience? I'd love for our technical team take a look and see what we can sort out for you. You can reach me at ca@bloomerang.co. Thanks again, Marcia! Jenny Walton Customer Advocate

Bloomerang-Great Software and great price

Oct 03, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: That is is web based and very easy to use. The price is also outstanding compared to similar products. You really can't beat it financially.

Cons: That thank you letters are exported as pdf's instead of editable documents. This does slow me down weekly.

Overall: My organization switched to Bloomerang almost one year ago to manage our donor files. I have been very pleased with the software and the overall experience with the company. They have very easy to understand webinars introducing new users to the software. I felt I learned enough from the webinars to jump right in. The system is very intuitive and user friendly. I felt I was quickly able to run reports and thank you letters (which I do on a weekly basis). The support chat feature is one of my favorite things. I have used it many times to get information on how to run a new report. The staff is always very friendly and walks me through all of the steps. I also love that it is web based so I can access it remotely. Overall I am very pleased with the software and feel you get an amazing product for a very reasonable price.

Vendor Response

by Bloomerang on May 11, 2017

You now have the ability to edit individual letters right from Bloomerang! No need to export to an outside file type. https://bloomerang.co/blog/design-segment-and-personalize-thank-you-letters-in-bloomerang/

An easy to use program with live support

Aug 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Bloomerang is easy to use and intuitive once the process is understood.
We find the e-newsletter feature to be one of the best ways to communicate with our base, and they love it!
The interface is also easy to use for staff and office volunteers.
The reporting helps keep our data clean and helps us see giving trends.
Website integration with our payment processor has helped streamline and intensify our online giving.

Cons: Unable to report on relationships, though this is being worked on by the developers. Bloomerang takes customer input seriously and we respect that.

Overall: Bloomerang has helped our small nonprofit organization stay organized, in communication with our supporters, and tracking trends in giving.

Recommendations to other buyers: In addition to my pros, the price and online chat support really makes Bloomerang stand out if your organization is looking to transform your giving program.

Wonderful Experience

Aug 15, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Ease of use and cloud based technology. This is such a simple system to learn that isn't intimidating or daunting. Also, being cloud based means that I can pull up donor data or reports wherever I'm at while traveling.

Cons: It's hard to find something I don't like. As we grow I'm curious to see how the product grows with us.

Overall: We are a small foundation and spent considerable time looking for a new donor management system. Bloomerang was by far the easiest to work with in getting all of the features we needed. We also had a great deal of old data that needed to be purged and their ability (and patience) in helping us go through this process was wonderful. Transferring all our data over took time, but we are happy that it was done right the first time and that they were in constant contact with our staff.

Recommendations to other buyers: The customer service from everyone on staff is phenomenal.

Awesome Service from Thoughtful People

Aug 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Reports are easy to prepare and are presented in a simple and convenient way.

Cons: I would love it if it could easily integrate with our products like EventBrite, although I understand that it is an easy transfer of information.

Overall: We reached out to Bloomerang because other systems could not do the types of things we wanted to be able to do in a user-friendly manner. We have been very happy with both the product and the great people who make us feel like partners.

Recommendations to other buyers: I really like the way it easily separates one campaign from another and allows for easy generation of reports. I mostly appreciate that I feel like we can call up our representative and ask a question instead of calling into a corporate phone tree in some other state or country that does not provide an immediate response to questions. There's still more that we can do to utilize all of the benefits of Bloomerang. We look forward to continue to learn its functionality.

Bloomerang review

Aug 11, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Customer support is great. Bloomerang also has an intuitive design.

Cons: Cannot have a shopping cart feature in Bloomerang and that it is difficult sometimes to work within restrictions for certain actions.

Overall: Bloomerang is very functional for our use. The live chat customer support is extremely helpful. It is also convenient that we pay based on number of constituents!

Recommendations to other buyers: Overall, we enjoy!

Great Features and User-Friendly

Aug 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Bloomerang has all the features you would want in donor management software but is much more user-friendly than its competitors. Even those who are not as tech savvy can learn Bloomerang quickly and use it effectively.

Cons: Bloomerang is constantly improving their software so you may have to wait for a bell or whistle...but they are always taking feedback and adding features so you aren't really missing anything you need.

Overall: We needed to have all of our donors and relationships for our two locations all in one place. Bloomerang solved that problem. Now our staff can update profiles, add donations, send fundraising emails, and more from anywhere, and all of our donor information is in one place. Bloomerang replaced 5 different programs and services we had been using and brought it all into one program.

Recommendations to other buyers: Do a trial and you will see immediately how much easier Bloomerang is to use than its competitors.

Crossroads Safehouse, Fort Collins Colorado Review

Aug 11, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: It's very intuitive. Anyone who has use another database can figure out how to complete basic functions before taking the Academy Classes.

Cons: Queries require some training and experience. That's not a con, just a comment.

Overall: We compared more than 10 different systems and selected Bloomerang for ease of use. We have had a number of new staff members join our staff in recent months. All have been able to get up to speed quickly by taking Academy Classes. We have also utilized your customer support services.

Recommendations to other buyers: It has turned out to be major benefit to our organization in a very short time. We had a limited budget and found Bloomerang to be the best value for us!

Out of the Woods with Bloomerang

Aug 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: easy of use and versatility -- I just put tickets up for our fundraiser on Bloomerang. Credit card donations are now easy -- all the data is collected and right where it is easily accessed.

Cons: That it wasn't installed when I took this job. Seriously, I don't have one bad thing to say about it.

Overall: When I took this position a year ago this agency was using spreadsheets for their data collection. (Say what?) After looking at numerous software programs I choose Bloomerang. An excellent choice. The platform is so user friendly, the customer support is ridiculously awesome -- I just can't stay enough good things about them. We now have a smooth running operation because of their expertise. We are out of the woods and into the light of donor software!

Recommendations to other buyers: get it as soon as possible to make your life so much easier.

Bloomerang - Easy to Use and Amazing Customer Support

Aug 09, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Not only is Bloomerang easy to use and navigate, but their customer service is amazing. They are always extremely quick to respond to requests and if I ever have an issue, it is always resolved right away. It allows me to not be worried if something looks off or if an issue arises, because I know I can expect a response almost immediately. I also like the ease of running reports and the variability of the possible reports. I enjoy that I can filter out many details, whether it's regarding donor type or transaction type.

Cons: There are a few small kinks that need to be resolved, but I know the Bloomerang team is aware of them. For example, there is an issue when trying to track "Tribute" donations through the platform, as well as being able to review/resend automatic acknowledgment letters to donors. Lastly, I would like to be able to track recurring donations as pledges, but this is not possible with the current platform. All of these are small things compared to the positives that Bloomerang provides.

Overall: My organization started using Bloomerang in 2015 when we wanted to switch to a donor management platform where our donation form could be embedded into our actual website (instead of having our donor be taken to an external site). I was immediately impressed with the customer support and ease of setting up my account and importing my existing/past donations. I continue to be impressed with Bloomerang and they address all of our needs as a small nonprofit organization.

Recommendations to other buyers: If you are looking for a simple-to-use donor management platform with great customer service, this is the software for you.

Fundraisers - This is the DMS system to use!

Aug 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: The ease of use and the simplicity of the platform. Everything I need to find or track is in there and easy to find. If I can't find a way to run a report to get what I need, a quick online chat always has me directed where I need to go.

Cons: Dashboard stats can't generate a report.

Overall: Working with the Bloomerang system is one of a kind. it is easy to use, the staff is available to help with any question you have, no time is wasted trying to find out information about a donor and to change or update the donor information is so easy. Now that they partner with some other great companies, there are additional benefits to using Bloomerang that allows their software to be a one-stop shop. I highly recommend using their donor management system.

Full flowered (Bloom) endorsement for Bloomerang

Aug 09, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: The ease of generating reports is a facile feature for Bloomerang. The temperature gauge for contacts is a good feature to ascertain quickly where in the fundraising process a prospect lies. Search function is strong.

Cons: Wish it could integrate tasks and appointments with Google calendar. Would like the ability to batch process changes that apply across the database.

Overall: Managed a large database during a capital campaign because the client's system was not adept at managing the steps in the fundraising process and record keeping.

Recommendations to other buyers: Main benefit is the ease in which to report to the team the results and process.

Highly recommend Bloomerang

Aug 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: ease to create and send newsletters; so many reports are available and easy to put together; intuitive

Cons: there isn't anything I don't like; it's all self-explanatory, easy to use, easy to understand and report on

Overall: Very easy to use; webinars are extremely well done and explain everything; I didn't even have to talk to anyone

Love the ease of the Bloomerang Interface!

Aug 01, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It is very easy to use, which allows us to have volunteers do data entry. We can upload interactions which means we can have information about who attended our events even when we use a third party ticket site. We love that it is web-based and can be accessed anywhere.

Cons: I would like to see an email feature that lets you send one email - right now you set the filters so it does a mass email to just one person.

Overall: Changing your database when you are an established non-profit is a daunting experience. We made the switch almost 2 years ago and have been very happy we did. The interface is clean and clear and so easy to navigate compared to our previous database which made getting reports challenging. Now, with a few clicks, I can really dive in to my data and this has allowed us to do a much better job of donor stewardship. I love being able to quickly see a snapshot of the donor history along with an assessment of how close they are to our organization (cold, cool, warm, on fire). Switching to Bloomerang has made me realize how important it is to be able to pull data easily in order to make operational decisions that have the most impact.

Recommendations to other buyers: For us, it was the same cost as our previous database (Etapestry) and it is a much better product. The team made the data transfer more painless than I imagined.

Bloomerang review

Jul 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: running reports

Cons: NA

Overall: Everything has been great. The online customer support has been very knowledgeable. Everything is very easy to use.

Bloomerang Review

Jul 20, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: That it exists. It has a lot of options for possible information/data collection and different ways for that data to be received and followed up with.

Cons: It isn't always easy to customize form buttons, forms, and email settings - basically anything aesthetically or design-wise cannot be accomplished unless you have a large knowledge base of HTML/CSS/something else.

Overall: The customer support has been incredible. It wasn't very easy to get started, but once we convert everything from our old system to theirs, I think it will pay off in the end.

Bloomerang Rocks!

May 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been using Bloomerang for just over a year. It is so easy to use and provides us with a wealth of options. The best features to us are the email, reports, twitter user connect, and donor tracking. We can see if we have a 'warm', 'cold', or 'on fire' donor at a quick glace.....then have the options to review their timeline to see where we can stoke the fire. With their awesome reporting we can pull information to answer questions from our board quickly. Email tracking with easy to understand info graphics and breakdowns of bounced, dropped, and deferred emails has helped us to clean up our constituents list. And the Twitter feature lets us know when our constituents are connecting with us, so we can add them to follow. I also have to mention the help videos and the ease in finding what you need. I work late at night and on the weekends. Being about to pull up a step by step video has helped me on several occasions. I can't think of any negatives with the exception of wishing it would automatically transfer income to our Quick Books to save us that step.....but I'm not sure there is a program out there that does that. I'm not looking for one. We will be Bloomerang customers for years to come if they work as they currently are....always looking at what would help us succeed and adding new features regularly to stay on top of the game.

Works wonders for me!

Apr 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Great for running reports, mass email delivery, and keeping account of client interactions on multiple levels. So easy to use!

I have been using Bloomerang for a year and am constantly impressed by what it does for us.

Apr 29, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: The major pro is the customer service! Also, the professional development advice and the training webinars have made me a better fundraiser. The only reason I gave them 4 stars (instead of 5) on Ease of Use is because I keep finding new things ways to use the software. But, while I'm on a learning curve all I have to do is email tech support and within minutes I receive the advice I need.

Happy customer, indeed!

Apr 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I can not overstate how pleased I am with Bloomerang! It is refreshingly easy to navigate and use, running reports is simple and uncomplicated, and the ability to add custom fields is incredibly useful. It took several hours of training for my previous database software to learn what I learned in Bloomerang in the first few minutes. Plus, the online video tutorials, as well the help and support page, have allowed me to navigate the things I didn't pick up on right away.

Customer Service is amazing

Mar 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I love the Live Chat feature! Your Customer Support Specialist, Diana Otero, actually SAVED me hours of work by taking the time to walk me through creating a duplicate email (from Constituent to Interaction). She went above and beyond when the email save "blew up"... She took the time to recreate the email for me so I was able to send it out in a timely manner. I could not have done this without her calm and reassuring words and demeanor. It truly was a life-saver!

Bloomerang is a user-friendly system that provides an easy way to track and engage your donor base.

Jan 22, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Bloomerang is a user-friendly, affordable donor database system that provides a clean and easy way to track and reenergize your donor base. Bloomerang is a newer system, so while there are certain functions that could be improved, the Bloomerang staff is very responsive to questions and suggestions so any cons may not stay cons for long. Below are a few current pros and cons with the Bloomerang system.

Pros
¿ It is easy to define a constituent¿s recognition name, envelope name, informal name, etc. which makes merging documents seamless.
¿ In the event that you accidentally attribute a gift to an organization rather than an individual or create two profiles for the same constituent, it is easy to merge records and change record types.
¿ The search tool is quick and efficient.
¿ Reports are easily downloaded into Excel.
¿ System and profile dashboards give quick summaries of data, which are especially helpful for organization staff who may not be in the system every day.
¿ Constituent profiles have different tabs to show different information, but the constituent¿s name, contact info, and picture stay at the top which makes it easy to jump between records without confusion.
¿ Credit card processor integration with Stripe and BluePay make accepting online donations very donor-friendly.

Cons
¿ When uploading information, the system errs on the side of duplicating records ¿ there¿s no automatic suggestions for matching new data with existing records, so unless what you¿re uploading is exactly the same as the existing information (down to the punctuation), the info won¿t be merged.
¿ Exported letters are only downloadable in PDF form, which prevents any touch-ups or personal notes before printing. Having the option to export to Word would make cultivating personal relationships with donors easier.
¿ System and profile dashboards aren¿t very customizable.

Bloomerang has allowed our organization to streamline our donation record-keeping, donation acknowledgement, and donor communication processes to maximize our donor relationships. Use of the integrated Stripe online donation processor has simplified and expanded our capacity to garner online gifts, and the timeline functionality has greatly improved our team's communication about grant deadlines and moves management.

Bloomerang has been helpful for our small college

Dec 07, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Bloomerang is easy to use for our situation. We are a small college not needing a lot of bells and whistles. The service and training is accessible all the time. We believe there is great value for the investment in this software. I haven't found much lacking in this product. Every once in a while there will be some difficulties because of the conversion from another software. I recommend this product because it is user friendly, training and support is continual, and it focuses on retaining donors.

Never looking back

Dec 07, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Bloomerang has been an amazing tool for us. It's intuitive, easy to understand, and the customer support has been top notch. When I've had quick questions or even complicated scenarios, the chat function has put me in contact with a total professional every time. They even checked an upload for me before I brought it in to the system, so I knew I wouldn't have any errors. But, even if you do have errors, Bloomerang catches them, shows you what's wrong, and then walks you through re-uploading the lines it's skipped.

I've been pretty blown away. We have a small number of donors, so I can only speak to that, but for our needs, this is by far the best option (and one of the most inexpensive too!)

Great product and company

Dec 04, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros: The product interface is wonderfully easy to use, whether you work in it everyday or once a month. Donor retention is always tracked on the home page and you can watch campaign progress on the same page. A constituent thermometer enables users to see which benefactors are 'all-in' and others who may need some work.

Cons: While the software allows household individuals to be grouped together, you must assign each transaction to a spouse instead of the couple. Pledge payments are often misconstrued during reporting but so a watchful eye is often needed.

Other positives: Not only is the product easy to use, customer service is fantastic. The 'Bloomerang Academy' offers a free weekly webinar that touches on all aspects of development. Bloomerang caters to every need of the customer.

Vendor Response

by Bloomerang on December 17, 2015

Hey Adam! Household donations (the ability to enter a donation as a joint gift rather than having to enter it on one or the others account) is a planned feature. Stay tuned!

Bloomerang is a great alumni tracking tool. We love it!

Dec 04, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Bloomerang is very easy to use and intuitive. It makes mass mailings so easy, and there is so much you can do with the reporting they offer in the system. The support is also top notch. The online support option gets you an answer to any question instantly, no waiting on hold for hours. Bloomerang has been a huge win for our organization!

Bloomerang- Great Service!

Jul 13, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I am so impressed every time I use Bloomerang on how easy it is to navigate! The customer service is absolutely phenomenal. The conversion from our old database was made simple because they came to our office to help and walked us through everything. After they left they were readily available via phone, chat or email and were very responsive.

EXCELLENT COMPANY AND PRODUCT - HIGHEST OF RECOMMENDATIONS

Jun 29, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: EASY TO USE, INTELLIGENT & THOUGHTFUL & THOROUGH DESIGN.

BLOOMERANG INDIVIDUALS ARE THE GREATEST ! PROFESSIONAL, ENGAGING, SO VERY KNOWLEDGEABLE AND EXTREMELY RESPONSIVE!

User-friendly, contemporary, clean, amazing support staff!

May 21, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: You know when you get a sales pitch and you think right, but what's the catch? With Bloomerang, there really isn't any. This is the absolute best CRM I've worked with - and we've had a few! Training is extremely logical, the system is super smart but incredibly simple, and it's intuitive; when things AREN'T intuitive, the support team is there for you. Their live chat is amazing, super speedy, incredibly nice, and always helps me figure out my issue. If they're not online, they respond quickly to email.

Bloomerang has only been live for us for a few months, and I know it's going to change the way we run our development program. It's easy to see a true picture of your donors and how to grow and grow and grow.

The more we use Bloomerang, the more we love it!

May 05, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I think many people mistake a donor database for just a vault of donor data, and they don't realize how the right CRM can fuel an organization's growth. It's fun to watch as colleagues and volunteers start realizing how Bloomerang not only makes their lives easier, but how it also can support fostering long-term relationships with our donors. When we first started with Bloomerang, I used to tell people, "Bloomerang can help us with that!", and they'd look at my skeptically like I was some database dork, but now they're appreciating how the event, mailing, relationship and volunteer tracking all work and give us a 360 degree view of our donors.

Last donor management software you will ever use or need.

Nov 25, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have used several different donor management software over the years. All of them had the same biggest issue, training my non tech people on how to use a complex system. With Bloomerang I was able to import all of my settings in just a couple of hours. The ease of use on the system is second to none. Support has always been quick to respond and helpful.

Great Software for Nonprofits

Nov 18, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Bloomerang has been great for our small nonprofit for many reasons. It has a great price point, and its attractive to non-database users. It is simple and easy to use (running a report no longer means writing a query, but following a couple of clicks). Their customer service is fantastic. They have video tutorials to answer common questions, and live chat or support email if those videos don't cover your questions. Sending receipts and tracking donor interaction is simple and (in some cases) automatic.
Bloomerang is, by far, the best database system I've used during my years in nonprofit.

Intuitive product, easiest to use robust donor doftware on the market!

Nov 11, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: LOVE, love, love Bloomerang! I have used other products and felt bad for the non-profits who invested in products that have such learning curves. Bloomerang is intuitive, any twenty something that has been on social media will log on and figure out exactly what to do with little or no instruction. From importing from other data bases, to making specific attributes to identify our donors- it is robust in function yet simple to use. And for the rare time you need a little support their online chat team is the best. They respond quick and help you get back to what your supposed to be doing, fundraising and relationship building.

Vendor Response

by Bloomerang on November 11, 2014

Thanks, Debbie!