Heritage Designs

MatchMaker FundRaising Software

4.5 / 5 12 reviews

Who Uses This Software?

All nonprofits , excluding churchs and political organizations


Average Ratings

12 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Heritage Designs
  • www.matchmakerfrs.com
  • Founded 1998
  • United States

About This Software

Award winning, cost effective, comprehensive donor management software for nonprofit fundraising; Manage special events, membership, donor campaigns, gift tracking, volunteer tracking, grant tracking and more. MatchMaker FundRaising Software's query system provides a quick retrieval of any list or specified group. Queried information can be used in its totality or further filtered to produce any of 140 plus reports or to generate numerous mailing/output formats.


Features Checklist

  • Campaign Management
  • Donation Tracking
  • Donor Database
  • Event Management
  • Gift Management
  • Grant Management
  • In-Kind Donations
  • Matching Donations
  • Mobile Donations
  • Online Donations
  • Pledge Management
  • Receipts / Statements
  • Recurring Donations
  • Volunteer Management

Product Reviews

The customer support is outstanding!

May 24, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like that it tracks table assignments to prevent overselling an event. I like the help menu and really like the quick response time to any questions.

Cons: I'm a new user and still learning. I believe once I have the framework set up I'll be more savvy to all that it can do.

I have used Match Maker for 12 + years & it meets the needs of our nonprofit organization.

May 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The customer service and attention to client needs is one of the best I have ever encountered. They are always available - immediately!! and provide the technical support we need without delay and if they need to get back to us - they do. Their staff is professional, competent and very knowledgeable. I cannot praise them enough. I like the availability of regular training as well as their written communication and newsletter.

Cons: We have been a bit frustrated with the "event function" - does not meet a few of our specialized needs.

Matchmaker offers a non-profit a beneficial software program and efficient support staff.

May 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The software is easy to learn. A non-profit can really benefit from the Matchmaker reports and information that can be generated. Long range future planning can be implemented by utilizing the information that is at your fingertips.

At our organization we have multiple users, but I am the person who uses it most.

Cons: It will give me critical error messages that I don't understand, but I don't worry about it.
I thought formulating a query in matchmaker was a little tricky. It took me awhile to learn this.

Overall great customer experience, lacking

May 23, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: The customer service could not be better! The people at MatchMaker headquarters took the time to walk me through each question to make sure I was comfortable with the answer and could duplicate the process again when needed. my rep was a wealth of knowledge and really understands how to make MatchMaker work for so many different needs.

Cons: At times difficult to bring in information from online Qgiv connection ( have found work arounds)
It is very basic in the way of presentation (although you do not need all the bells and design whistles that some of the other softwares have)
The reports seem very useful, but I am still waiting on a list of when to use what report.

I have used the Matchmaker Software for the past 6 years. It is easy to to use and navigate.

May 23, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I like that it is easy to look constituents up by different attributes. I also like that I can rapid post a gift that is received from the constituents.

Cons: What I least like about the software is that I can't search for the middle names or birth names (as in maiden names).

Matchmaker makes my job so much easier!

May 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Imagine running reports on just about any aspect of your income, projects, events, with just a few clicks of your mouse!
And ready made reports geared specifically for your business!
Oh, and the always available customer service and training options when you are venturing into more complex and uncharted territory!
Oh and the amazingly easy task of sending everyone in your Matchmaker program and email!
But wait, there is more! You can track income for specific projects, create a simple mailing by auto-filling the information into one template, printing all of the letters AND envelopes and boom! mail them!
It even gives you a zip code analysis if you need it for non-profit bulk mail!
Oh, I can't even BEGIN to tell you how many functions this software allows because we don't even utilize it to the fullest of its potential!
This software has that can make your business practices so much faster!

Overall: It is fast, efficient, practical and makes my job so much easier.

I am a new user to Matchmaker-the customer service is OUTSTANDING!

May 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Matchmaker genuinely want to help your company grow and is willing to devote the time to understand YOUR needs. Many great features and training with ongoing webinars so you can utilize the system to the fullest extent.

MatchMaker helps us stay on track!

May 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: MatchMaker has thought of every possible entry that might need to made. Their customer support goes above and beyond. They are always willing to help!

Cons: Some things can not be changed by the users. That being said, I know if something is in the database that needs to be corrected the staff with MatchMaker would go in and make the correction for you.

Overall: This software helps us stay on track with our donors.

Once you get a handle on the MatchMatcher software, it is very easy and so much more efficient.

May 23, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: I like the efficiency of the software and the fact that you can accomplish multiple tasks at once without having to switch systems.

Cons: My least favorite thing about MatchMaker is that the system is initially confusing to understand and use.

Overall: Efficiency, multiple tasks completed at once, one stop - easy access points