Who Uses This Software?

The Databank is scalable to any size nonprofit, but we primarily work with medium to large organizations. Clients range from advocacy to government to environmental to membership organizations.


Average Ratings

31 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • thedatabank
  • www.thedatabank.com
  • Founded 1998
  • United States

About This Software

thedatabank, gbc works with organizations to understand their goals and find the pain points in their data processes. From there, we create a custom information solution that best streamlines each organization's workflow. By providing a custom database-driven suite of integrated tools, we can create an effective relationship management and communications system specific to your organization's needs.


Features Checklist

  • Campaign Management
  • Donation Tracking
  • Donor Database
  • Event Management
  • Gift Management
  • Grant Management
  • In-Kind Donations
  • Matching Donations
  • Mobile Donations
  • Online Donations
  • Pledge Management
  • Receipts / Statements
  • Recurring Donations
  • Volunteer Management

Product Reviews

DataBank Helps Us Organize and Grow

Oct 02, 2013
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Breath of Hope Lung Foundation is a young, grassroots movement focused on bringing awareness and research funding to lung cancer. Lung cancer takes more lives than breast, colon and pancreatic cancers combined, yet - because of the smoking stigma - it remains seriously underfunded. Lung cancer strikes nonsmokers, former smokers and smokers at an alarming rate in our country.

With only a small group of volunteers and in just a few years, we have already drawn in more than 5000 people in support of our mission.

The DataBank was a much welcomed and very professional way for us to start managing our contacts. With their help, we have become a full fledged fundraising machine. We appreciate their trainings, their prompt responses to questions and we look forward to bumping up to their higher level of service sometime in the next 18 months.

Databank Recommended

Oct 02, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Our database is probably the most important infrastructure of our organization. We use it to activate, inform, involve, fundraise and track activity of our members. It's key to our success.

What I most appreciate about Databank and what keeps us with them is that they listen to us and what we need. They build new features based on their customer's comments and needs. They are a small enough company that we feel we get one-on-one attention. I have almost always found that they have incredible customer service.

Databank for us has been easy to use and I highly recommend them.

Responsive and helpful customer service

Oct 02, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We've been a Databank client for a number of years. While the software itself is more than adequate for our needs, I am especially impressed with the consistent, fast level of support, and the constant work to improve the product. In the past I've worked with everything from Excel and FileMaker databases to Salesforce.com, and the Databank is a great solution that I highly recommend.

No software is perfect, but I find the ability to customize and cherry pick the modules that are used to be very helpful. The integrated email delivery system allows for seamless campaign management with the same capabilities as a system like Constant Contact or Vertical Response.

But the Databank truly shines because of the level of customer service its staff supplies. On the sales end, I've always felt the suggestion being made is done so in light of the needs of my organization, not just to make a sale. And the true test of a system is its tech support. The Databank tech staff responds incredibly quickly, and has always come through with help.

Finally, I've been very impressed with the additions and improvements made to the system over the last few years. The team working at the Databank responds to customer suggestions, and seems to be constantly building a better product. With the Databank, I really feel I am working with a company that wants my organization to succeed at its mission, not just to sell me as much software as it can get me to buy.

Great support

Oct 01, 2013
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: The Databank Powermail and Advocacy modules serve our needs very well. We send about two e-newsletters using Powermail each month-- the interface is intuitive and our newsletters get out without a hitch. Using the advocacy module is a bit more involved, but Databank has great client support when I need their help. They are responsive and respectful and always happy to answer questions or make tweaks to our setup.

Affordable, user friendly, customized to meet our needs-- the best.

Oct 01, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: As an organization, we made a commitment to fully use the technology that we have available. Through this we have more staff interacting with it and all have been able to learn how to use it fairly quick. We orient new staff and interns with a 1 hour Databank training and they are able to pick up on basic skills, such as searching for people, entering new contacts, updating records, using notes, and creating meetings right away. The Databank is easy to navigate and we have found that when we walk someone through a process once, they are able to complete it on their own.

As we grow and evolve as an organization, the Databank is helping us customize certain things like the contribution table to meet our needs. We recently decided that we wanted to have our financial software align more with the Databank to allow staff to be more independent with their program budget and fundraising. We brainstormed what we thought would work for us and submitted a support request. The Databank added drop-down menus to the contributions table and made it work for us. This is a great example of why we enjoy working with the Databank. With other database systems, they present you with a "one size fits all" program with no customization options. With the Databank we are able to add, remove, customize, etc. It grows with you.

Through the Databank we have been able to more efficiently communicate with our members and allies. This past year we grew our membership substantially and due to the ability to track contributions, membership expiration dates, dates thanked, and all communication, this exciting growth in membership was not overwhelming and easily managed. The Databank is an integral part of our organization and has fostered our growth over the past several years.

Why I like thedatabank

Oct 01, 2013
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: There are several great things I like about thedatabank folks. First and foremost, they are a people-centered organization and always respond to issues within 24 hours. They are rated as one of the best small companies in MN to work for, which means a lot to those of us working on social justice issues.

Having access to the donor list from anywhere in the world is great. For work flow, we love the fact that thedatabank links to our credit card service for automatic entry of both one-time and recurring donations. And the forms that we can design and embed in our website are also very useful.

highly recommend the databank!

Oct 01, 2013
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: With more than 14 years experience in fundraising, I've had to use a number of different databases. Each one of them created a great deal of frustration and were far from user friendly. As a Development Director, I had the opportunity to research and review a long list of options for switching over our data. I chose the databank and couldn't be happier. I find it user friendly and the staff to be extremely helpful and supportive. It was an easy transition and the databank has served our needs very well. I would recommend the databank to any nonprofit looking for a database or fundraising software.

I recommend the Databank.

Oct 01, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I highly recommend the Databank to any nonprofit organization (large or small) because it is versatile, fully functional, secure, easy to use, and integrates with our web site. Also, the staff has always been helpful and responds quickly to requests. I have used their web service for years and encourage my colleagues to give it a test drive.