Who Uses This Software?

Attorneys and paralegals requiring a simple, affordable and comprehensive solution for review, production, and trial preparation.


Average Ratings

84 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Version
    Yes
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Nextpoint
  • www.nextpoint.com
  • Founded 2001
  • United States

About This Software

Nextpoint is a comprehensive software and service that takes you from discovery through trial with just one login. Perform native file processing, document review and production from any web-connected device. Get control of your document set and begin reviewing in minutes, with a top-rated client support team to lean on when you need it. Zero installation, hosting, OCR, imaging or user fees.


Features Checklist

  • Case Analytics
  • Compliance Management
  • Discussion Threads
  • Document Indexing
  • Document Tracking
  • Full Text Extraction
  • Keyword Search
  • Metadata Extraction
  • Topic Clustering

Product Reviews

Easy to Use Document Review Platform

Jan 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Extremely
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Pros: Easy searching capabilities, simplistic loading, and great customer support.

Cons: They just fixed my major complaint which was the ability to highlight directly on a document. While there may be functionality that does not exist, I find the customer support to be extremely good at talking through problems and helping to implement solutions whether it be through feature requests or simply teaching me a different way to do things.

Overall: I have been in litigation support since 2003 and used a variety of products over the course of my time. After several major players started to become less popular I looked for some alternative cloud-based solutions and NextPoint has been a great option. It is very easy to use, has amazing customer service, and most importantly the team listens to customer feedback and provides solid solutions to ensure that their software does what their customers need for it to do. It is always improving and a great tool for litigation teams.

2017 Review

Jan 06, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: The fact that in the deposition highlighting you can have all designation colors present on the final product.

Cons: Just that the clear button is too close to submit.

Overall: The one thing that I think is so problematic is that the clear button is right next to the submit button in the deposition highlighting. Since the clear button gets rid of everything you've done and it cannot be recovered (I have done this and called customer support), it seem like a poor choice for the clear button. Or at the very least, have a pop up making you confirm that is what you want to do before all is lost.

Great product

Jan 06, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have used several different similar programs by other vendors. NextPoint outperforms them all in all areas. I would highly recommend.

Excellent product

Jan 06, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Can manage me.

Cons: Hard to find things. Could be more user-friendly.

Overall: Nextpoint does a great job for my firm. It works fantastically to help me keep track of the smaller cases, and is robust enough to manage the large cases with terabytes of data.

Good software for litigation efficiency. If you've never tried software like this -- do it!!

Jan 06, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: My firm recently used Nextpoint to process over 50,000 documents to respond to discovery production. Nextpoint does a good job reading the documents that are imported into it, and provides a lot of capability to tag/label the documents with custom fields. You can also redact documents. Some of the navigation options could be improved, but it is not difficult for document reviewers to learn their way around. I cannot imagine being without Nextpoint or something like it for a large document production -- it's an incredibly useful tool.

Do not use too often

Jan 06, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: We do not use NextPoint to its full potential but what we do use it for it is pretty good at one you get an understanding of the system. It is kinda tricky to understand by yourself, probably designed to get the company involved to help out. A few too many steps to take in order to do something in my opinion.

Great Support, Great Program

Jan 04, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: Very receptive to feedback. Great customer service. This makes e-discovery easier. Very good import and export features.

Deposition Designation Ease

Jan 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: I have started using Nextpoint to highlight deposition designations. This feature has made the designation process easy and allows for easy quality checking.
I would recommend Nextpoint.

One minor aggravation...

Dec 28, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: How easy, (and fun!), it is to use.

Cons: The browse button defaults to the beginning too often.

Overall: I love Nextpoint. It is the fastest, most efficient way to enter designations into a transcript, and certainly, results in the most legible end product. My only complaint is when I'm double-checking my entries in the designation box, and try to click the arrow to move to the next page of the list, it will frequently throw me out, and I have to start from the first page and page back to the point where I left off. Other than that, no complaints at all.

Great software & support!

Dec 28, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: I am not the most computer savvy person although I am working on computers all day as a paralegal. This software has helped greatly with our discovery document review & production. I could never have figured out the software or how to use it without the help of your trainer Annie, she was absolutely amazing & so patient with me! I know that if I need any assistance in getting my job done I can contact Nextpoint and get the help I need!

I enjoy working with NextPoint.

Dec 28, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: I like to deliveries of search documents. I have had a good experience with the Nextpoint team. I find it easier to work with than other large databases.

Solid Product

Dec 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: We track thousands of exhibits using Nextpoint, and the user friendliness of this program is great. I have multiple search functions, reporting functions, The coding section is also very helpful. Overall a great product for what we use it for.

Online Document Review

Dec 28, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: NextPoint made it very easy to view documents online. They also have a ton of features to filter out specific documents. Customers support is also extremely helpful if needed.

Review of Nextpoint

Dec 28, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Easy to use; simple to learn; no technical problems

Cons: The viewing theater did not always allow proper zooming to review documents that were not of a traditional formal. The easy fix was to download the entire document and open it in its native platform.

Overall: The software worked well. It was easy to use, simple to learn, and glitch-free. I had no issues requiring customer support, so I cannot speak to that category. Otherwise, it did the job.

The pricier side

Dec 28, 2016
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: I like that it is a one stop shop

Cons: The price of everything starts to really accumulate making it hard to pass on to the client

Overall: I like their product a lot. However, it is very difficult to figure out how much the bills will actually be. I understand the pricing model is to forward as much as you can onto the client's expenses however it gets hard to do that when the price forwarded on is quite the amount.

Great Software Making Deposition Desingations a Breeze

Dec 19, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I enjoy using this program and the ability to import bulk designations is such a time saver! Generally, we received pleadings from opposing counsel which contain large numbers of designations and often very lengthy objections which are so simple to enter into Nextpoint when we are able to bulk import them.

Nextpoint Review

Dec 19, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: Overall a good source to consolidate especially for multiple, outsider firms. There are definitely areas where saving and tabbing could become more efficient.

Nextpoint has been a great addition to our offerings as a Mass Tort E-Discovery Shop

Dec 14, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Web-based, cost controlled and easy to onboard users.

Cons: Lacks a bit of the flexibility and management we usually desire, though changes are being made to adapt.

Overall: We started with Nextpoint in May of this year to fill a need for our Mass Tort cases post discovery and into trial prep and so far we've had a great experience working with the software and the support team. Would recommend our exposure to the software to anyone.

Nextpoint Project Review!

Dec 14, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: I had the opportunity to extensively use NP in a recent case. The biggest pros were speed, very customizable within the review panels, and support was very responsive. Support seems to be personal enough that they can add features that we needed during the project. The multiple uses of tags were also very helpful. The biggest detractor was the process to download documents from the tool. It was a bit cumbersome but does export with underscores for every file name which made it easy to add to OnCue for trial presentation.

Recommendations to other buyers: Overall a great experience and would use again.

Berger Schatz paralegal

Dec 13, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Great potential.

Cons: Cannot utilize all aspects of the program.

Overall: The customer service is spectacular; the program has some features that are difficult to use. Specifically, I find the trial cloud, not user-friendly. I also find that organization within folders is inefficient.

Recommendations to other buyers: Training is very necessary.

little engine that can

Dec 13, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: search large amounts of docs

Cons: too much to do on the front end with too many steps

Overall: i think the potential np has greatly exceeds what it is currently capable of. i think the front end loading takes way too long. i think making features available without having to move between tabs would be huge. like being able to create a folder on the fly, rather than doing it beforehand then associating documents with it. also, if i'm searching for a word or set of words, i would prefer to not have to re-enter those words once i'm in the document that my initial search took me to. i love the program, but i would like it to be more user friendly. thank you and happy holidays!

Positive feedback

Dec 13, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Extremely
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Pros: user friendly

Overall: It was user friendly and extremely helpful in a recent litigation we have been working on and we continue to use it.

Nextpoint software review

Dec 13, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: The ability to customize your own fields.

Cons: The removal of the reviewer metrics. It was nice to be able to see your progress. I hope that this feature will be restored.

Overall: We used Nextpoint to help with a large ESI production (150K documents). The software definitely helped streamline the process. We had a few glitches, but Nextpoint's customer service was available to assist.

SCG 2016 Review

Dec 13, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Price

Cons: Interface

Overall: We just started using the database this year. I find it rather confusing to use. I found my initial experiences with customer support less than ideal. Now that we are on roll and I am more familiar, it is fine. I do think the value for money is very good.

Highly Recommend

Dec 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I was new to this type of software and Supports provided so much help and information, I was able to review and mark documents in no time for my attorneys.

Review of Nextpoint

Dec 13, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality

Comments: Overall, I like the platform but I think it could be easier to search documents and organize documents.

Very helpful software for litigation

Dec 13, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Pros: User friendly

Cons: needs a little streamlining on production

Overall: We started using NextPoint for a large construction defect case. It has been very helpful in getting our massive files in shape for discovery. We love that it is really easy to use and many users can collaborate on a project.

Nextpoint Review!

Dec 13, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Have had a good experience using the software. Additionally, the customer service is exceptional! I've run into a couple situations where I needed help uploading documents/preparing documents to submit to the opposing side and every time I call someone is there to help.

Tag/search legal documents

Dec 13, 2016
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Easy, intuitive cloud interface with document storage and a robust tag/search system. There are a few things missing such as a presentation package but new features are being added all the time. The only negative is that it doesn't automatically eliminate duplicates and with email chains, any attachments are repeated several times.

Great Customer Support

Dec 13, 2016
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Probably the best customer support of any ESI vendor I have worked with. This survey is a perfect example-- they clearly value my feedback. System is easy to use.

Great way to learn the ropes as a paralegal

Dec 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: Not
Likely
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Pros: Ease of use, time-saving strategies, and efficient handling of documents.

Cons: It could use a few minor updates here and there - I'd like to select one redaction style for an entire production. It would also be great to have more support with users who have Internet Explorer as that is my firm's preferred web browser.

Overall: Nextpoint has saved me more time than I could have ever imagined spending on certain tasks. As a champion for my firm's clients, I try to save them time and money wherever possible, and Nextpoint is a great product to do just that.

Vendor Response

by Nextpoint on December 30, 2016

Hi Shannon, thanks for the suggestions! Our development team is currently working on the Redaction styling issue you raised. Nextpoint is compatible with IE, but some features may not work as well on older versions of IE as they do on our recommended browsers. If you haven't done so already, we recommend upgrading to the latest version.

Nextpoint has made my work life easier.

Dec 13, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Nextpoint has made my job so much easier. What would usually take me hours to do, has now been cut down to a matter of minutes. My documents look so much more professional with Nextpoint. Nextpoints overall quality is amazing, it's user friendly and the customer support is helpful also. I would totally recommend this product for the professional environment.

Review from Kyle

Dec 13, 2016
4/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: The product works well. There are some things that are difficult to use. It's hard to resize columns; resizing one column resizes the others. Also, the OCR function sometimes doesn't tell you which page the searched text is on.

Nextpoint Review

Dec 13, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Pros: Web based can access from anywhere.

Cons: Steep learning curve for me.

Overall: Used Nextpoint to review and access documents that the parties had previously produced as we were added late in the case. There was a learning curve to get familiar with the layout but the training webinar was very helpful and when I had issues I was able to get responses from customer service fairly quick.

Nextpoint with ease

Dec 13, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: The cloud and uploading

Overall: Nextpoint has been really easy to use. We have a rather large case we are working on and it's great because each person has their own file and documents. We can mark which documents are new and which ones need to be reviewed.

Nextpoint

Dec 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Nextpoint was recommended to us for use in an extremely document intensive case. The initial learning curve and setup was cumbersome. However, we were extremely pleased once the documents were properly coded. I recommend this product for cases with large volumes of documents.

Tony's Review

Dec 13, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Comments: I love using Nextpoint, I usually use it for designating from depositions to be used at trial. I will have a paralegal upload all of the depositions to Nextpoint and then I can go through and highlight which portions I want to designate with ease, as well as which portions the other party wants to designate. Then I can go through and highlight my objections to their designations and state my reasons. The judges love it, they can see clearly what objections and designations are being made and who is making them. Since everything is in a different color they don't have to flip back and forth between Defendant and Plaintiff designations, everything is in one spot.

P Bowne S&G

Dec 13, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: NextPoint is invaluable for us during trial time. It is easy to use and search. The only thing I would like to see added is when you pull up an exhibit, in the upper left it shows the brief description, it would be nice if it included the EX No there as well.

User-Friendly Doc Review Tool

Dec 13, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Nextpoint has been an extremely useful and overall user-friendly document review tool. One of the best features about this program is that you can divide the workflow into multiple folders that can then be assigned to various reviewers--making it easy to keep track of who is doing what work. The ability to customize "call" buttons, add tags for certain issues, and change the stamp on a redaction is also very useful. The only bugs I've run into are occasional issues with documents not appearing as they should, but once contacted, Nextpoint has been quick to solve. Only took me about an hour to learn how to use most of the features of the program too--a big bonus when you're working with limited time. I would recommend to others.

Nextpoint Review

Dec 13, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Deposition designations

Overall: I love Nextpoint's trial prep capability, as well as its automatic OCR function. Its ability to search is extremely helpful when you are working with thousands of pages of document productions.

Simple and Easy to Use

Dec 13, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Nextpoint is the perfect solution for an all access and easy means of handling large document production. The fact that I can literally use it from anywhere I have an internet connection only increases its overall value. Pricing is very reasonable and he support staff is knowledgeable and helpful.

Good price, gets the job done

Dec 13, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Used Nextpoint for large email document review and production. Nextpoint has great functions that allow me to sort and filter the uploaded documents to expedite review. Tools for creating privilege log also work great.

Receptionist

Dec 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Nextpoint has been very easy to use and the customer service is excellent. It has been a great tool for our office.

Useful product

Dec 08, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support

Comments: Nextpoint is relatively easy to use and has many functions that can be customized to your needs. The customer service team is incredibly helpful.

AHT Review

Nov 30, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We really enjoy working with Annie and the Nextpoint crew. They constantly make our lives easier!

Great affordable doc-review platform

Nov 28, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: While not as feature-complete as some of its more-expensive competitors, nextpoint does everything we need at highly competitive rates. New features are added frequently, and the support team is top-notch.

Nextpoint Software

Nov 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I've worked with Nextpoint on a few larger document review projects, in a capacity both as a sole reviewer and using Nextpoint while managing a larger group of reviewers. The platforms have numerous customization features that allow it to adapt to a range of objectives, and that can be employed without sacrificing its utility. The Nextpoint customer support team is very helpful and responsive to inquiries and issues, and has quickly answered our questions and understood our objectives., and have been good partners as we seek to drive efficiency in the document review, management, and preparation aspect of our practice.

Review from a small law firm

Aug 25, 2016
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: The customer service is amazing. I often have to export groups of documents in a rush and rely on the Nextpoint team to help. They always do a great job.

Cons: I don't use Nextpoint every day so I feel like there are a lot of features I don't take advantage of because I am not as familiar with them as I could be. The training sessions have been helpful but if I don't use the features discussed during training right away I forget what we covered. A cheat sheet or short handbook might help!

Overall: There is still a lot I need to learn but the training sessions have been really helpful. There is so much in the software that I feel I am not always using it to its full potential. Hoping to become more familiar with all the features the more I use it.

Vendor Response

by Nextpoint on September 29, 2016

Thanks for the feedback Samantha! The Nextpoint Help Center (support.nextpoint.com) is our online handbook for using the software, but we also recently put together a New User Guide you may be interested in checking out. It's the first item in the "Getting Started" section. Best, Alex

Nextpoint Review

Jun 15, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: The speed the program can search for a document; the customization of coding features; the staff.

Cons: The format changes often, e.g. color scheme. I find the new format of the Nextpoint Training tab to not be as user friendly as before.

Overall: I've used Nextpoint since approximately 2011. I've seen it evolve and improve its capabilities and features over that time. I've formed long lasting relationships with staff and can depend on them to answer my questions - even if I've asked the same question before.

Intuitive review program for attorneys of any generation

May 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros: Easy setup, navigation, and use; feature-rich; fast; unlimited users; unlimited data
Cons: Pricey for training but the training is excellent; pricey for uploads and processing; hard sell to attorneys with smaller cases who cannot justify passing costs on to client

Very good

Apr 25, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments:
The software works as advertised and was critical to a few cases.

Whenever I would speak to any staff member they would be very helpful. In particular, Jim Lancaster, who went above and beyond his duties. Jim was a helping hand from the very first day that I engaged with Nextpoint.

When educating future paralegals in e-discovery software, use Nextpoint!

Apr 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: As a paralegal educator, I am impressed with the ease and functionality of Nextpoint's e-discovery software. My students are able to quickly and efficiently upload documents and perform comprehensive searches. The training videos and webinars are an added bonus to help my students maximize their learning. And, of course, the web-based program makes accessing Nextpoint a breeze both in and out of the classroom.

Additionally, and equally as important, is the excellent customer service I receive from everyone on the Nextpoint team. The professionalism, expertise, and overall kindness makes working with my Nextpoint team a true joy.

Manage MDL exhibit lists

Feb 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Nextpoint has been an awesome addition to our MDL practice, hosting thousands of exhibits for multiple trials and allowing access to unlimit ed users. It's affordable and I love not having to access it through a remote desktop. You can pull it up on any tablet, ipad, or computer and the double security gives me and my clients peace of mind. It is extremely user friendly and the new updates keep making it easier.

Splendid Product

Feb 16, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have used numerous ediscovery platforms ranging from Summation (the old clunker) to Relativity (the Ferrari). I'd put NextPoint somewhere in the realm of a high end American made luxury car. I find NextPoint to be the easiest to use as well as more importantly train on. The platform is very intuitive and easy to use. The customer service is top notch and attentive to our evolving needs.

Easy to use, intuitive, and constantly improving.

Feb 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: After only a few short training sessions, I felt that I could perform most tasks within the software. It's easy to use without sacrificing quality. But the best part about the software is that it's flexible. I can run a simple PDF production if I'm in a time crunch, or I can work with Nextpoint's representatives to create a full-fledged ESI production. And Nextpoint's client-service reps are second to none. They solve any technical or logistical problem you throw at them.

Fast, User-Friendly, Complex

Feb 12, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: PROS
user friendly; very manipulable; customization oriented; beautiful interface; customer service is top-notch; much smoother than other platforms i've used in the past; pretty revolutionary for "doc review"

CONS
product take a little while to get to understand, but once you do --- you're golden; downloading PDFs of files can take some time; updating document index can also can take some time

NextPoint is a tool that even Luddite's will use.

Feb 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: It is one of the more intuitive document management tools with which I have worked. The attorneys with whom I work can review and code documents with very little front end training. It is flexible in its ability to add coding fields and folders as your review takes shape.

In addition, NextPoint personnel are great partners in helping you to be as self-sufficient as your firm's support staff is capable in order to minimize client costs.

Comprehensive, powerful, and user-friendly litigation management software

Feb 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Over the past couple of years, our commercial litigation firm has used a handful of document review, e-discovery, and litigation management platforms. Nextpoint is by far the best company we've worked with, and we currently utilize its services for a significant number of matters in our firm. Nextpoint provides powerful features for every aspect of litigation, from early case assessment all the way through trial preparation. Further, Nextpoint is supported by an extremely knowledgeable and responsive team that has proven very helpful to us on countless occasions.

Good Product with Great Service for a Reasonable Cost

Feb 11, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've found the NextPoint staff to be extremely easy to deal with. They make things work they way it should. The product is solid--not perfect, but as good as every other e-Discovery platform I've reviewed. Important to me is that the Nextpoint team appears to be intensely focused on bettering their product, services, and ability to offer advantages to competitors.

A good tool

Feb 11, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Nextpoint is a good ediscovery tool at a reasonable price. It is intuitive and easy to use. Some of the advanced searching is presently a little clunky (e.g., hard to search more than one grouping of documents at a time), but it is manageable and Nextpoint continually works to improve the tool. Our firm uses Nextpoint regularly on cases both small and very large with good results. The customer service is fantastic--people have been very responsive and, when we've used some of the add-on services, have completed their tasks efficiently. They have also responded to our suggestions regarding functionality improvements.

Loved the software, great customer service.

Feb 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The customer service I received from Jim Lancaster was top notch; quick to respond and engaged with what his clients are trying accomplish. If I asked him a question about something not in his wheelhouse, he either found out quickly or put me in touch with whomever knew the answers. I also found the software to be very intuitive and easily adaptable/customizable for my specific purposes. Would definitely recommend.

My overall experience with this software is good.

Jan 26, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: The only con is tagging documents. I do not like how this program tags documents. When a document has multiple tags, I found that it removes your initial tags so you have to remember all the tags you checked.

Vendor Response

by Nextpoint on January 26, 2016

Hi Tammy! Thanks for the honest feedback. We hear you about the bulk document tagging feature. We're currently exploring how to give users the option to make additive or subtractive bulk edits without muddying up the interface. When we're finished, that ability will be available to everyone. If you'd like to add some more details on what you'd like to see us improve, feel free to submit a support request ticket at support.nextpoint.com. Thanks again!

Very happy with Nextpoint!

Jan 26, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: The customer service is above and beyond. Everyone is so helpful, quick to respond and wonderful to work with. The software is easy to use and very user-friendly. I came from a big firm and worked with sophisticated review software in the past and Nextpoint is an improved version of anything I have worked with in the past!

Document review for litigation

Jan 25, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Effective review tool; great customer service

Excellent Client Service

Jan 25, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Nextpoint's customer service has been exceptional. The Client Success team, namely Tricia Boguslawski, has been very responsive and deadline sensitive. I'm looking forward to working with them on future projects. .

Easy to use, powerful tool

Jan 22, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: NextPoint has allowed us to bring most of our document processing in-house, which has reduced turn-around time and costs for our clients. In addition, NextPoint customer support is always available and responsive.

Excellent, affordable products

Jan 22, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We looked at a number of solutions for our complex document management/trial prep and Nextpoint represents the cutting edge. The tool works well to manage, sort, search and tag large volumes of evidence and it has a ton of customizable features, settings, and templates for displaying, exporting and stamping. Designations in the Prep Tool are a breeze to setup and manage, and it exports to Trial Director. I love all the color customization as well. Compared to other products out there, it is very affordable as well which helps with managing case costs. Lastly, the tech support and response time to questions is amazing. All the benefits of a much larger company, with a very personal, customized relationship. Definitely worth your time to try and compare.

Nextpoint is great

Jan 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've used Nextpoint on several e-discovery projects. It is an intuitive product that I find superior to other e-discovery products. Not only is the software great, I have found their customer service to be excellent as well. Our point of contact has been responsive and helpful at every step.

Awesome

Jan 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The team I have been working with this past year has been amazing. The platform is very user-friendly. If I have any trouble or questions, or even if I screw up or don't quite understand how something works, my main contacts are very good with helping me work through it. I'm very excited to actually get further into what this ediscovery program can do and really hope I can get the word out to my firm so we can keep moving into a paperless world.

Thank You To Jim & The NextPoint Team

Jan 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Dear NextPoint, I would just like to send a note of thanks to you for the great work, assistance and dedication of Jim Lancaster and the NexPoint team. Jim, throughout 2015 and before, has been available to me and our firm to help expand our capabilities and he has always made our efforts to act promptly to sufficiently meet our client needs easier and in the end the results have always been superlative. Jim has also shown a great deal of patience working with our firm structure to move forward in a substantive way to improve our technology and platform capabilities, I am always appreciative. I would also like to send a note of thanks for the work of Tricia Boguslawski who has been so attentive and responsive to some very difficult discovery problems, it has been a real pleasure working with her. Also in that regard during the year Annie Johnson was of great help on the technology side as well. Lauren Chingo as well has been terrific on the billing side. Thanks again for putting together such a great team and I look forward to working with NextPoint further in 2016. - Thanks - Paul

Great

Jan 21, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros: fantastic support, relatively easy to use, love that it is cloud based.
I especially enjoyed working with Tricia, as she was responsive and worked with us to control costs and get us what we needed in a timely manner.

Great Software, Exceptional Customer Service

Jan 15, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: My company chose Nextpoint for its great reviews, competitive pricing, and range of services. Unlike many of its competitors, Nextpoint offered trial-oriented services in addition to discovery-oriented services. Although we never ended up converting our "Discovery Cloud" to a "Trial Cloud," I was completely satisfied with Nextpoint from the beginning of our project to the end. I was particularly impressed with their customer service. I would definitely use Nextpoint again in the future and recommend them to anyone.

Great Software/Company

Jan 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Nextpoint is a great product that is very easy to use with great customer service. They are proactive and call you if they detect errors in your imports and are always there to lend a helping hand if you need it. I would highly recommend this to anyone in need of discovery software.

Flexible Plans and Great Customer Service

Jan 05, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We interviewed many potential cloud-based vendors and were most impressed by the user interface and functionality of the Nextpoint offering. We have been very impressed by the responsiveness of Nextpoint personnel and their flexibility with our growing IP litigation practice.

This software is pretty useful

Dec 30, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: It is really good for making a search cloud type of database. It can get a little confusing if not everyone communicates on how data should be entered for a particular project. Overall i really like this software though

Discovery & Document Management Done Right

Dec 29, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Most discovery vendors make you want rip out your hair in frustration. Nextpoint is completely different. I love how you can customize the database to suit your case and review. The software is thoughtfully designed - you can easily re-stamp documents or change things around if something gets messed up.They are so cost-effective compared to other companies. Some companies charge you to download pdfs of documents or bulk print - Nextpoint never does that and they make it really easy to do on your own. And everyone I've dealt with at Nextpoint is extremely kind and attentive.

Complex Healthcare Fraud Case

Dec 17, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Most intuitive, user-friendly, and efficient review platform I have come across. And Nextpoint combines that platform with great customer service, and an extremely competitive pricing model provides. Takes much of the pain out of doc review.

Easy To Use eDiscovery

Dec 16, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Nextpoint's software is easy to use an intuitive software to be used during the ediscovery process. I do not have an IT department but was able to navigate and use the software without difficulty. The training was excellent and the team is very responsive. I would highly recommend Nextpoint to my friends and colleagues.

Using NextPoint to review and manage documents for approximately 3 months.

Dec 15, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: As a paralegal working in the litigation field, NextPoint has made my job so much easier! NextPoint makes document review, which can be incredibly tedious and time consuming, so much easier. It saves tones of time, is very efficient and user friendly. The program as well as their customer support team are incredible!

Easy to use ediscovery processing, review, and trial preparation

Dec 07, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros: Cloud-based platform, works on any browser/any device (no plugins required), easy to manage, easy to use. Reasonable pricing. Most data imports can be handled by just about any user type. A great step up from our legacy platform without the high cost of some of the other popular platforms.

Cons: Production tools are a little clunky and basic (about to see a major overhaul on 12/12 however and the early reviews look fantastic). Some data imports require additional massaging and documentation around importing some data sets is a bit ambiguous.

We spent nearly 24 months looking to replace our legacy document review platform which had fallen out of support and development, and really wasn't able to fully meet the challenges of discovery in an ESI world. After an exhaustive process, we decided to give Nextpoint a try, and for the most part we are very pleased. It offers an intuitive interface that is very easy to use, cost-effective pricing, and the big winner is that it is all based in the cloud. Is it a perfect system - no. However we have had experience with some of the more popular platforms recently and I have heard from users that Nextpoint is just much easier to use and makes more sense from a review and from a case management standpoint. Nextpoint has been working very hard behind the scenes to revamp the production tools in the platform, and I am excited to see these launch at the end of this week. This will be a big change for the better! I think with a few other tweaks and enhancements, and a small rewrite of their documentation will go a long way to keeping our users content.

Easy to Use, Great Support

Nov 30, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: As a boutique litigation firm (4 lawyers), we've had an excellent experience with Nextpoint. The service has scaled well to our particular ediscovery project needs. It's easy to learn and use and helped us efficiently work through large amounts of records. The customer service has been great and having a dedicated customer support person to field any issues is a nice touch. Lastly, being a cloud-based service, it complements our other legal software such as Clio (for timekeeping).

Excellent Product!

Oct 15, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been extremely satisfied with Nextpoint from our initial call with them learning about the litigation tools to their assistance with complex document productions. The staff are always available, knowledgeable and patient and our jobs are easier because of Nextpoint!

Fast, convenient, cost-effective system backed by first-rate customer service and support

Oct 15, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We are very pleased with Nextpoint. I have experience with many case management software applications, and have found Nextpoint to be among the most cost effective, comprehensive, mobile, and user friendly systems available. Its intuitive, organized format has saved us many hours of time reviewing and processing documents. The ability to access our case files when on the road (and over various devices) is critical for a practice such as ours. Plus it is backed by a customer service and support staff that is extremely responsive. Keep up the great work.

Document Review for Multi-State Ligitation

Oct 08, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The people at Nextpoint are very friendly, helpful, and make it much easier than I expected. I would highly recommend this service to anyone with this need. After reviewing other options and trying out other products (Relativity, Concordance), we found that Nextpoint is the best option. The product speaks for itself, but the customer service is unmatched. I can't wait to visit their office in Wrigleyville!