User Reviews
AImed Practice Management Software by Acrendo Software
USER REVIEWS - All reviews
Purchased Date: October 01, 2011
vice-president, Wartell Enterprises, LLC
May 01, 2012
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Pros
I can't think of any positive things to say about this software. I tried very hard to make it work for my clinic.
Cons
After months of putting up with an inefficient and clumsy interface, we finally decided to drop Acrendo AIMed and switch to another EHR system.
While trying all features of AIMed, we kept finding kinks that made it difficult to use. We recorded all of these, and passed the information along to Acrendo, expecting some resolution. Nothing was ever fixed. Sometimes Acrendo suggested clunky workarounds, and other times had no suggestions. Our staff is computer literate, some of us having used clinical software since 1985.
When we finally had to switch (we are happy that we did) Acrendo refused to return any of our purchase price. We used the software for a very short time, but they stood their ground on the basis of the contract. They are more interested in keeping the money than in keeping happy clients.
Overall
Buyer beware. There are a number of software packages that are much easier to learn and to use, with better customer service.
Purchased Date: June 01, 2008
Physician, LPC
June 03, 2010
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Pros
Customer service is very good
Multiple charting options,
auto tab between fields speeds up charting
Cons
Product updates delayed for years. I was promised eRx by 12/08 and it is almost ready in 6/10.
Version 8.0 limits you to opening 1 chart a a time and opening new charts between patients is time consuming. This is slated for upgrade in V 9, which i do not think is complete yet despite Jan delivery promise.
Template structure works better with a good boiler plate template with a few variables than with a full variable structure. This makes adding new findings to the patient's chief complaint time consuming.
No real Rx writing from within the note, prior "fix" was poor and more time consuming.
No orders from within the note, so you will chart close your note then make your orders, then go back to your note and annotate.
Overall
Look for improvements in Version 9. But the price point needs to be lower than competition to be worthwhile until Acrendo can prove to be competitive and show readiness to make updates that keep up with government regulations and incentives. I have recently changed to a far superior product that only cost about 30% more, but the efficiencies and billing tracking capabilies surprisingly make up the difference and then some.
Notes end up with unpleasant spacing and grammatical context due to the construct of the templating mechanism.
