User Reviews
SpringCharts EHR by Spring Medical Systems
USER REVIEWS - All reviews
"Support is Horrible"
Purchased Date: June 01, 2007
Owner, Rob Ashby, MD, PLC
June 21, 2011
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Rob Ashby
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Ease of Use
Implementation
Fits Needs
Features
Customer Service
Pros
I used to love this program and support was great in the past, but now they won't even acknowledge emails or phone calls.
I gave it all one star ratings because the software is useless without support.
Cons
Notified company of inaccurate recording of prescription information in February. Never got a response. Notified them again on April 20th. On June 17th, got an email blaming me for problem. In the meantime, I had contacted them over a dozen times by phone (have to leave message, calls are never answered) and email.
Overall
Stay away from this company! I have a support agreement and I cannot even get them to acknowledge my emails or calls.
