User Reviews
SalesFUSION360 by SalesFUSION
USER REVIEWS - All reviews
Purchased Date: N/A
Marketing, Corus360
May 05, 2010
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Pros
There are many functions in SalesFusion that are practical. The Email statistics are useful and it is nice to be able to copy old campaigns or refer to old campaigns.
The customer service is awesome at SalesFusion. Usually you get a fast turnaround time whenever you have a question about SalesFusion.
Cons
It always throws me off that I cannot double click to open items in SalesFusion but I have to refer to the blue menu options at the top of the window. Not bad after I got used to it.
Sometimes it is difficult to use when testing because what shows up in the preview of the design portion of the e-mail body is not always what it looks like in the internet browser.
Overall
I would recommend this 3rd party email system because the customer service is great and with the right training (with free weekly training classes) it is easier to learn.
Purchased Date: N/A
VP of Marketing, ProSource
April 01, 2010
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Pros
The functionality is fantastic. I've yet to have a "I wish it did this" moment. In fact they thought of things I never would have dreamed I could do with a solution in this price point. The functionality for slicing and dicing a list and including and excluding recipients based upon past campaign response and other factors is great. The web analytics are extremely helpful and I haven't even touched the social networking piece yet. The integration to MSCRM is tight and the drip and trigger functionalities are easy to use and very robust.
Cons
If this is your first purchase of a solution with this sort of functionality it will take you some dedicated time to really grasp the workflow. Not necessarily a con but more of a reality. If you don't have a large team to execute your activities it can seem overwhelming but the sales fusion staff is there to help.
Overall
We highly recommend this solution. The customer support is fantastic. We never have to wait long for a response to our questions (and we have many) and there seems to be no limit to their willingness to "hold our hand". In a similar price range we were previously paying for Sales Genius, Sales Fusion has exponentially greater functionality. It doesn't even compare. This is a great solution.
Purchased Date: March 01, 2010
VP Marketing, KiZAN Technologies
April 01, 2010
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Pros
Customer support and training is outstanding! The friendliness and professionalism of the SalesFusion staff is wonderful. They have been with us every step of the way and have been extremely responsive to every question.
The functionality that SalesFusion provides is exactly what we needed. The product integrates well with MS CRM and our website to provide a wealth of information.
Ease of use of the product (once you obtain training) is very good... but you certainly need to dedicate some time to learning.
Cons
The pros far outweigh the cons for us... but if I had to mention something it would be the feature richness. It isnt a "bad" thing to include all the functionality... but you really need to spend time understanding the product and how to get FULL benefit. In my opinion, customers can deploy this and get some value right away... but if you spend additional time focusing on learning/training the REAL value can be obtained. But make no mistake... it will take some time.
Overall
The product is great! Highly recommended.
Purchased Date: March 01, 2010
VP Marketing, Panopticon Software
April 01, 2010
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Pros
Lots of features and functions
Intuitive user interface
Excellent support and training programs and materials
Well documented
Very good integration with 3rd party systems
Cons
A lot to learn
Incremental changes to functionality as new updates are implemented can be confusing
Overall
Great value for a fully functional package.
Purchased Date: September 01, 2009
Interactive Marketing Manager, Flimp Media
April 01, 2010
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Pros
The biggest pro to SalesFUSION is the customer service. Jamie Whited is our rep, and I have never encountered a more professional, helpful and responsive member of a Customer Service team. The software is extremely powerful. It gives us extraordinary visibility into our website traffic and the things that influence it. Drip and trigger campaigns are easily executed, surveys are quickly developed and deployed, and the combination WYSIWYG/HTML email editor allows me to do anything I want to an email. I could not ask for more.
Cons
The only downside to SalesFUSION is that with all of its features, it takes some time to learn all of the platform's capabilities. That said, there is ample documentation to make the learning process easier, and there's always someone available to answer any questions you might have. SalesFUSION allows me to do things that I didn't even know I should be doing, so learning about the product felt more like learning about marketing best practices. That's the kind of value you get with SalesFUSION. (And yes, that's really the worst thing I can say about it!)
Overall
For the money, this has got to be one of the best pieces of software available. Whether you're looking for a good CRM, a dynamic ESP, or a powerful Web analytics tool, SalesFUSION has you covered. I only wish I had more time to use all of its many features!
Purchased Date: November 01, 2009
Marketing Mgr., United Home Experts
December 21, 2009
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Pros
Tons of features. Meets all our needs for follow-up email campaigning. Design tools are fairly easy to use. Customer support is great.
Cons
Long learning curve if you're only moderately computer savy, but that's to be expected with so many features. Some of the usability is awkard.
Overall
Although we are new to the program, I strongly recommend it if you have a healthy list of clients to keep in touch with, or plan to generate a list over time. We've rehashed several cold leads already, and I'm sure we'll start closing new accounts based on our consistent follow-up.
Purchased Date: July 01, 2009
CEO & Founder, EGA Futura
December 14, 2009
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Pros
Es f??cil de implementar, hemos logrado integrarlo en EGA Futura con Salesforce CRM en solo una tarde. El uso es muy simple, intuitivo y provee toda la funcionalidad que nosotros necesitamos.
Cons
Para el futuro, una interfase en force.com seria fant??stico.
Overall
Si lo que Usted busca es una soluci??n de generaci??n de demanda por menos de mil dolares, con un excelente soporte t??cnico, y toda la funcionalidad que siempre so?, SalesFUSION es la decisi??n inteligente.
Purchased Date: October 01, 2009
Marketing, Xtelesis
December 14, 2009
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Pros
VERY VERY Feature rich. It CAN do just about anything you want it to do for lead nurturing, drip emails, trigger emails, CRM integration, and VERY detailed web analytics -- compares to systems that cost ten times as much!!
Cons
Not so much a negative, but the learning curve is a bit steep due to complexity, but the complexity is also what makes it so feature rich, so I'm happy to take the good with the bad.
Overall
GREAT tool and the best support team ever. I've never waited more that 5 minutes for a response to a problem or training need.
